Cvr Associates Inc

The item was sent to him and delivered on 10/14/15.

On 5/4, we requested a return authorization and return label from the manufacture under warranty replacement. On 5/7, we sent the return authorization and return label to him via email. Please confirm receipt? He needs to return the item before we can warranty the item. Spec - D doesn't...

exchange just the bulbs, we are having the manufacture send a new entire set. I felt this was the best choice. The customer is well aware of this and understand that we are sending a new set instead of bulbs.

I am still working on this order. I explained to Mr. [redacted] that I was absorbing the $10.00 fee and sending him the missing Passenger Front Side Door Pillar. We could not confirm with the manufacture if they sent the missing item, and to avoid further delay, I went ahead and repurchased the missing item. Please find the new purchase order #13406600, this information was also sent to him via email. He will receive a separate email once we have the estimated ship date and tracking details. Elizabeth GConsumer Relations Mgr.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]
Regards,
[redacted]  There needs to be a constant monitoring of inventory if inventory is that low. Having consumers or customers wait that long is unacceptable. The point of the ordered was not to be back ordered, but to be in stock. As you can see the business did provide the correct information. The business did have me wait a month for the item of purchase. The item was still not received and requested that I wait an additional month. I payed for this item to be delivered within reasonable time not to be delayed several months. I am still currently waiting for the money to be credited to my account.

[redacted],We can't complete this order and the customer doesn't seem to understand. Item was on back order then discontinued. I need to confirm what was the amount charged to his credit card for this order? Please attach to this complaint. [redacted]Consumer Relations Mgr.###-###-####

As the client was advised last night, we located the missing chrome inserts. They are being sent to us today and we will ship them to the client as soon as we get them. We also issued the client a $50 gift card for the inconvenience. Once we have tracking information we will forward it to the client...

as well.

We apologize for the issue the client is facing. The client reached out to the manufacturer directly and they advised us with how they will proceed. A new set of wheels will be built and shipped to the client, and upon receiving, the client will ship back the original set. Return labels will be...

provided.

Complaint: [redacted]
I am rejecting this response because:
They have made the promise many times, by many different people. I will remove the complaint when I receive the credit. After I filed this complaint they became very friendly and said that I would get my money back. I shall wait to remove the complaint. 
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I would prefer a store credit, thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The bank statement is from January, and the charge should have dropped off since we cancelled her order. I would like to see the February statement to see if there was a refund applied. At this point, I feel it necessary to do a conference call with her and the bank carrier to resolved this or she needs to contact her bank and advised that we cancelled the charge which should have refunded her the funds. [redacted]Consumer Relations Mgr.[redacted]

Complaint: [redacted]
I am rejecting this response because: I waited for 5 months for the item and was trying to complete a project I had started. Also every time there is a refund I lose money, this time is know different. The Tail light Guard was $ 497.63 and the Tail light Guard was $160.00, that total comes to $657. 63!!Now they want to offer me $ 553. and a $15.00 gift certificate, this is fraudulent and dishonest. Also yes, I would like to do a three way conference call with the manufacturer and Revdex.com, regarding this matter.     And I'm still requesting that the [redacted], be informed of this corruption at Onyx immediately!
Regards,
[redacted]

The first part of the refund was issued on 12/7/16 in the amount of $144.70. The client was advised several times that the other item would be refunded when it showed movement back. It still does not show that movement. However an exception has been made and the remainder of the refund has been...

issued today in the amount of $518.54 for a total refund of $663.24.  DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2016-12-22 10:55:02518.54[redacted]Refund17.11[redacted] (shipping) / Placed on other web site, by [redacted]

I am waiting on the manufacturer to provide their feedback of her concerns. As we are not the manufacturer and will need their assistance. I understand she had several question regarding the warranty, seat belt holes, arm rest and air bag deployment. According to manufacturer this item is not...

defective, we have suggested to hire a professional auto shop to install the item. This is a custom order, which may need cutting to fit appropriately as this is an aftermarket item. The only way the seat covers will fit perfect is purchasing them from the auto dealer. However, in order to assess this I will need the manufacturers feedback. I am still waiting on that. I apologize for the delay.

We apologize for the issue with this client's order. The money authorized was reversed successfully, and proof of the reversal has been sent to the client, and can be seen below.

Again we are very sorry the client is unhappy with the product.  The client stated in the original complaint that he had the item painted.  That means the product is NOT in new condition. Therefore we are unable to return the product.

CARiD's price match policy is as follows:We'll match prices listed from any competitor's website or other reputable source. There's no rush either; if you find your product listed for less within one year of purchase, we'll refund the difference.There are a few important...

things to keep in mind:Price match cannot be combined with other promotional offersPrice match doesn't include applicable sales tax for NJ residentsSome exclusions do applyErroneous price listingsSales or Promotional OffersLiquidationsItems from auction sites or membership clubsEmployee discountsWheels and TiresIt can also be found here: [redacted] Unfortunately the time of the request to price match there were a ton of sales for Cyber Monday. Our assumption (without knowing the time the client called in or having an order on file) is that the price match was denied due to there being a Sale or Promotional offer on the competitors site.  Outside of that there should have been no reason for us to have denied the original request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Against my advice, the person I purchased these seat covers for has decided to modify the bottom seat covers themselves rather than wait yet another month for the replacements.  Please be advised that they nor I will be recommending this company to any of our friends or associates for their car accessory needs.  Thank you Revdex.com for you prompt handling of this matter.

I am rejecting this response because:
I did not choose a unpainted spoiler, I choose the color black. Nowhere in the item description or in the return policy does it state that by choosing the paint color the buyer will forfeit  $125.52 on a $236.26 purchase if returned.Instead of continued back and forth nonsense, why don't you do the right thing and return the payment balance that I deserve? Chalk this up as a learning experience and update your product pages that have color choices and return policy to be more specific.

Complaint: [redacted]
I am rejecting this response because:  After [redacted] personal effort, the shipping labels did arrive and the refund was miraculously processed.  The rejection of the response remains due to CariD's (1) failure to synthesize and address the big picture of my complaint; (2) failure to be a learning and deliberate developmental organization; and (3) continuing calling my integrity into question.  While they have lost me as a customer and anyone I can talk with to ensure they understand the type of company CariD is; I wish them the best as they work on their company culture, their ridiculous return policies, and most of all, their trust of long-standing customers who have made prior orders and only want their original order fulfilled correctly.
Regards,
[redacted]

The clients statement of cost is accurate. We did need to authorize his card for the replacement until the original lights where returned.  That being said the clients original order was placed on 10/30/2014. On 1/8/2015 he informed us of his issue.  It took some time to trouble shoot the...

issue, and approve the warranty so his replacement order was not processed until 2/4/2015. In the replacement order a set of tail lights where also ordered. The 2nd set of lights received by the client carry a 90 day warranty from the date of delivery (2/10/2015). Unfortunately this means the warranty period ended on 5/10/2015.  Unfortunately this far out of the warranty period we are unable to refund the client for this product.