Cvr Associates Inc

This universal cat will fit the client's vehicle as well as a large variety of vehicles. This cat is also [redacted] smog compliant. I apologize for the issue she is having. If we are provided a copy of the failed smog test, I can warranty the cat. As it has been purchased in the last 30 days, I am...

able to issue a refund instead of a replacement. However, I will need to be provided the failed inspection report. Once I have that, and it shows conclusively that the client failed smog inspection due to the cat malfunctioning, I will set up a warranty return for a full refund. The report can be emailed to [redacted].

We are extremely sorry for the troubles this client has had with her order. After pushing the manufacturer to cover the product defect they have authorized a field destroy for credit.  The client has been advised to field destroy the product and submit pictures the product is no longer in a...

usable condition.  Upon receipt of the field destroy photos the client's refund will be processed.

,I will break down his payment and how it was applied. The $6.87 is a discount which he did not pay for. The total discount for his order was $22.93. This amount is a percentage towards each item he paid. part # 26-[redacted] $95.87 - -$7.32 (discount) =    $ 88.55    part #MB-[redacted]     $114.56 -$8.74( discount)=     $105.82part #67-[redacted] $82.50 - 6.87 (discount)     =    $  75.63                                                                        Total    $270.00He paid $75.63 not $82.50 for the item.

We apologize for the issue the client is facing. This manufacturer does not take items back, but a full refund will be issued upon receipt of a photo if the item "destroyed". It actually makes the refund process faster. There is nothing fraudulent or "fishy" about this process as it's at the request...

of the manufacturer, to avoid having to pay a return shipping cost (since a pre-paid return label would be sent, and while the client received free combined shipping for this, the initial shipping cost was absorbed by CARiD). The client agreed to the field destroy on January 31st. Once we get the picture, we will promptly issue the refund. The client may email the photo to [redacted]

[redacted],We are waiting for the replacement to be received at the manufacture before refund is issued. [redacted]Consumer Relations Mgr. ###-###-####

We apologize for the issue the client is facing. The order was completed online by the client himself. We did not enter any of the shipping or billing information. When paying with [redacted], the address is uploaded in accordance with the information supplied. An exception was made to issue a full...

refund. This refund has been issued.  DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote06-05-2017 12:39:37 PM51.87[redacted]RefundFANV1 (shipping) / Refund for return, by [redacted]

I apologize however the delay was due to the change of address from PA to NJ, we had to add the sales tax which we covered and didn't charge him and absorb the cost as a courtesy. He was advised of this on 5/18, which at the time he was happy according to the conversation. We also satisfied the Google Trusted Store complaint as well once we showed proof of the delay.

This order was placed by the client unassisted by any CARiD employee.  Based on the vehicle specs, this kit should work.  We are unable to accept this product back, but can work with them on a different lift kit should they desire

On 5/15, we sent him via email the return authorization and return label. He needs to return the spoiler in order for us to send him the replacement. At this point, he is causing the delay by not returning the item.While we do apologize for the fitment of the spoiler, we are working with him and...

have never denied the return. Unfortunately, the return has 30 day approval if not returned in a reasonable time, he will have to keep the item. We need his cooperation to assist him.

Hand tightening a lug nut is not something that needs to be specified as it's the correct way to install a lug nut onto a wheel stud. It's the same way it would be done if you were changing a flat tire. Most professional installers do not even use an impact gun until the lug nut is on all the way. It's not a normal installation practice, and it's primarily used to ensure a tight fit AFTER the lug nut is threaded on all the way. While thread pitch can be difficult for a non-professional installer to see, it's not impossible. However, the lug nut not threading onto the stud easily is the first indication of an incorrect pitch. Once resistance is felt, one should realize that there is a problem. They should not force the lug nut on, which is what happened in this case. This is not a method of "passing the buck" by any means. Again, while we accept that incorrect studs were sent, we are not responsible for incorrect installation. His own work order from the dealership states that the lug nuts were over torqued. That is a clear indication of installation error. Regarding the TPMS sensor system, we do not sell that to try and make a larger sale. In order for our clients TPMS system to function properly he needed to have TPMS sensors installed. He can either reuse his existing sensors, or purchase a new set of sensors from us. In order to reuse the existing sensor he would have to dismount the factory tires, remove the sensors, dismount the new tires, install the existing factory TPMS and then remount and re-balance the tires.Purchasing Oro-Tek sensors is not a ploy to make more money. It's to ensure the sensors are properly installed and the wheels remain balanced. This is also done to make the installation process as simple as possible for somebody that is installing their new wheels themselves. We absolutely sympathize with the issues the client faced, and of course, we do not want any harm to come to our client's, but we are not responsible for improper installation. We are also not liable for the $2700 bill to replace the hubs which needed to be done due to improper installation. The maximum amount we will will refund is $250. That is taking into consideration the client's own technician's service report saying that the bolts were overly torqued during initial installation.

We apologize for the issue the client is facing. We are unable to start a damage claim because the client discarded the original packaging. UPS can't complete a damage inspection without being able to see if the packing material had damage as well. They would be unable to determine where the damage...

occurred. When we advised the client of this, he accepted a settlement of a $150 partial refund, which was promptly issued. As settlement was reached, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

,Please find the refund processed on 09/27/15  Customer refunded $615.28  reason :[redacted] / Refund for return.If you have any questions, please let me know. I apologize for any inconvenience.

There was a discrepancy which caused an increased in price. However, the client is not responsible for the difference, I realized they were advised of the price change, however we made necessary changes and contact the manufacture to avoid this error going forward. The manufacture agreed to pay...

for the difference and thus no increase of cost on client's part. I do apologize as this should have been handled differently, I agree with the client. If there is anything I can do, let me know.

Complaint: [redacted]
I am rejecting this response because:CARID states I have received the product.  I have not.  The product was never signed for and I discussed with their representative Frank that the rims they "guaranteed" to fit my range rover, did not fit it.  They agreed to refund my money and finally set up [redacted] to pick up the defective rims.  The original rims and accessories were all returned and the replacement rims, which again were not going to fit my vehicle were never signed for nor received.  The rims were confirmed not to fit by the mechanic that was going to place the tires as well as the Manufacture of the rims ([redacted]).  I talked with Priscilla today regarding the matter and she stated that I was going to be charged for refusal of the product.  This is the most corrupt business I have ever had to deal with.  Their customer service is nothing short of a corrupt health insurance companies tactics of beating down the individual until they succumb and give in.  If they do not wish to resolve the issue immediately I will be happy to forward my complaint to the Attorney Generals office of New Jersey for further review.  
Regards,
[redacted]

We are very sorry in the delay in refund here.  Part of the reason was due to the [redacted] dispute over the refund itself.  A of 3/31 this client's [redacted] account has been refunded.

From: [redacted] [mailto:[redacted]] Sent: Monday, November 07, 2016 7:36 PMTo: [email protected]: Close the complaint #[redacted]. Please close the following complaint #[redacted]. As the merchant responded to my inquiries. Thank you. Sent from my iPad

I spoke with the client yesterday regarding this order, and we are unable to cancel this order. The delay came about because the manufacturer was not happy with the way the paint looked on one of the wheels, and they will not send out an inferior product. As this is a 3 piece custom wheel, unfortunately that process took longer than expected. We offered the client all of our profit as a refund on the order which is $874.00. These wheels are being shipped out today and tracking should be available in 24 business hours.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are very sorry about the delays in this order.  According to our records the client received his wheels on 3/18/2016. You can track this package here: [redacted]