Cvr Associates Inc

[redacted]We have a clearly stated return policy of 30 days. Regardless of error, this order is almost a year out. Had we been notified in a reasonable time frame, we would have had no problem taking this back for a refund. 30 days is an extremely reasonable amount of time to notify us of any issues. The first time the client contacted us after purchase was on August 11th...11 months later. We are unable to return the item for a refund. Below is our return policy as stated on our website.If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.There are a few important things to keep in mind:Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:Retail cost of the itemPer Item Return FeeLess than $25.00$3.50From $25.00-$49.99$5.50From $50.00-$99.99$7.50More than $100.00$9.50Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by CARiD, a return shipping label will be provided.The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved or embroidered)Wheels and Tires

This order was placed on August 8th, not August 2nd, and due to the different billing and shipping addresses, it wasn't approved until the 11th. While we understand that there was a delay in shipping the item, it has shipped with tracking [redacted]. Per UPS, the scheduled delivery date is...

the 22nd and it shipped from California. Furthermore, we refunded the $20 as promised, and issued a $30 gift certificate as additional compensation. We were unable to issue more than a $20 partial refund because we discounted the item at the onset of the order.

We apologize for the issues this client had with his recent purchase at CARiD. As the client was advised on Friday the 14th, the bumper is being picked up on the 24th as per the shipping company that is actually picking it up. The RMA has already been processed, which is why the pick up has already...

been scheduled. When the bumper is returned, the full refund will be issued.

[redacted],We have explained to the client why we denied the return. She has confirmed installing and using the item, not to mention we notify the client of the disclosure on wheels orders. We can however offer $70.00 due to the inconvenience. I apologize for any misunderstanding this may have...

caused.[redacted]Consumer Relations Mgr. [redacted]

We have waved the denial of return and are processing a refund minus the original and return shipping charges as originally agreed upon.

Time Stamp Amount Transaction ID2016-01-27 06:08:0582.66 [redacted]  Above is the refund transaction.

I have decide to withdraw  my complaint  although this company has cheated me I feel with the item they sold me that did not fit I will just keep and sell it.it's just not worth my while .

Complaint: [redacted]
I am rejecting this response because:
No communication was made. No voice mails or emails were sent. Carid had my email address on file. Where is the follow up email? Please prove the communication attempt. This is just bad management and bad customer service!!!
Regards,
[redacted]

I am rejecting this response because:
First, I was never given a choice on if I wanted the spacers or not; I was just told they would be sending the spacers. Second, if the wheels were "custom ordered," nowhere on the order form does it indicate the wheels are "custom." Also, if the wheels were "custom ordered" they would fit my car. I think of wheels being "custom" if they're specifically made for the vehicle specified; these wheels obviously weren't made specifically for my car. "Custom" made wheels don't need spacers to make them fit. Third, even with the spacers in place the wheels don't fit. The company guaranteed the wheels to fit, and they don't fit. Their sales person told me I would be able to get a refund, and now they're trying to deny me a refund. I have photographic evidence of their website 's claims of the wheels being guaranteed to fit with the make and model of my vehicle specified. I was told last Thur. 3/26/15 by CarID.com I would be called back after they checked their call logs, and I haven't heard back from them. This company is at the very least extremely dishonest. They shouldn't be guaranteeing wheels to fit if they're not willing to back up their word. The guarantee is very misleading; boarding on fraud. The fact is the company sold me a set wheels that don't fit; even with the spacers they sent. It's time for them to honor their word and provide me with a refund.

Our client just recently returned the product.  This product was delivered back using the label we had provided.  Product was returned on 3/29.  Generally it takes 24-48 hours for the refund to process.  This clients refund is being processed today.

Here is a copy of our ** statement with the charge for the GC to Car ID and the one reimbursement so far, also please see the attached cancellation letter.

Unfortunately once a core is returned it is broken down and re-purposed so we were unable to return the clients core back to him .. On 2/22 we mailed a check to the client in the amount of $56.00 to reimburse him for the missing core.

We apologize for the issue the client is facing. While there was no error on the part of CARID.com or the finance company AFFIRM, we have gone ahead and cancelled the clients order, despite the wheels being ordered to his specifications.

We have no problem filing a damage claim for this client. He spoke with several reps, but didn't advise any of them that the package was actually signed for as damaged.  Had we been informed of that, we wouldn't have bothered requesting pictures at all. The damage claim has been requested, and...

the return paperwork will be issued for the spoiler as well.

Re: PO# [redacted], we did cancel the order and the refund is in process. I apologize for the delay.RE: PO# [redacted], refund was process on 3/18 in the amount of $1675.99.

We apologize for the issue the client is facing. The client ordered this kit online without the assistance of a sales rep. We show a detailed schematic of the pieces included with this kit, and the pieces around the climate control are not included, nor do we state that they are included. The same...

goes for the steering wheel pieces the client is requesting. The only way those pieces are available is if they are custom made. We advised the client of this, and that we would need a template to have it done for him. There would be an additional cost, as they are additional pieces. In an attempt at a resolution, we offered to have them made at no cost, and provided instructions on how to make a template. The kit he received is complete. Unfortunately we are unable to issue a full refund as he requested, since the kit is already installed. However, our offer to send him the 5 additional pieces at no cost is still there. He simply needs to provide the template as requested.

[redacted],I am currently reviewing this order. [redacted]Consumer Relations Mgr.###-###-####-[redacted]

Complaint: [redacted]
I am rejecting this response because: the business response says "for now we will set up for a full refund".  They have been notorious for issuing refunds that are only partial refunds or not issuing refunds at all or that are pending for more than two weeks.  I also got the paperwork from the company and it says that the item must be unused and not been installed.  As I clearly indicated in my complaint that I had to have it installed in order to know that it did not fit properly, they're setting me up for a partial refund and another issue that will have to be dealt with.  If they would like to clearly define that they will accept the item "as is" and also guarantee full refund within 72 hours of receipt, then I will accept their response and offer.  If you would like for me to forward the email with the return label and information, I will be happy to do so.  Thank you very much for your help and my apologies for the late reply as I've been traveling on business.  
Regards,
[redacted]

This client's order has shipped and is set to be delivered on Friday, July 28th. The tracking #'s are [redacted] and [redacted]. Below is the link to the tracking page for...

UPS. [redacted]

There was an apparent error on the manufacturer's side, and a part was boxed incorrectly. It was not false advertising by any means. The client didn't want the part, and we fully understand that and had no problem giving them a full refund. Unfortunately the item they wanted was not available through any of our vendors that carry Dorman parts, so we are unable to ship it. As the refund has been issued, we consider this issue closed.