Cvr Associates Inc

Our return period is 30 days, not one year. This item was damaged, but the client did not sign for it as such, and took away our ability to file a damage claim on his behalf. Back in June, the client accepted a partial refund of $200 as settlement, and the issue was closed. He then contacted us in...

July to tell us the item didn't fit. The client was advised many times that it could not be returned due to freight policy not being followed, and due to the fact that he had accepted the $200 settlement offer. He was also advised that if he wanted another replacement, then he would have to place a new order. He was made aware on several occasions that he could not return the trunk lid, accepted the partial refund and also accepted a gift certificate. We consider this matter closed.

Complaint: [redacted]
I am rejecting this response because:  I responded to them on 7/01/15 telling them again I simply want the wheel I ordered or a refund of my money.  I shouldn't have to wait until they get their wheel back.  They have kept me waiting over a month already and made no response to me until I filed this complaint.  They refer to me as "he" yet another sign of disrespect.  They need to refund my money now.  If they want their wheel first, they should have already sent the return label.  I notified them of their second error over a week ago.  Yet no word from them until this pitiful offer to expedite a return label.  You can't expedite something that is already overdue.  HE needs to send a return label and send my refund today.  They should have to pay for my time and gas to return their wrong order twice as well as for the loss of use of my vehicle but I will settle for my money back and the return label.
Regards,
[redacted]

[redacted],We understand his item was back order, however we notify him and ask how does he want to proceed. At this time, he has the option of cancelling rather than to wait. As far as our site needing an update, we can only update the availability if the manufacture informs us and I do apologize...

for any inconvenience. We processed a refund in the amount of $211.48 on 2/10/15. [redacted]Consumer Relations Manager###-###-####

I did place the order myself.  I spoke to several representitives for Onyx as to whether this would fit the BODY KIT I ordered from them.  As they selected the body kit to fit my vehicle.  The body kit they selected was for a different vehicle that what I had asked for.  The top grille was for the Body kit that isn't even for my vehicle that they in fact selected for me.  I based buying a grille that would fit the body kit that I was purchasing from them.  They mislead me.  Now I have a grille that doesn't fit my vehicle.  They made the order for my body kit that doesn't fit.  I made the order for the grille after checking with there representitives that it too would fit my vehicle

We are working with the manufacture to get the return label to customer. It has been approved and customer will receive the label shortly. I apologize for the inconvenience and the customer is aware of the approval.

We apologize for the delay with the client's order, however we can not control a back ordered item. The reason the replacement was not sent was due to the fact that the price difference had not been paid. The price difference on the item that was in stock was $90+, and we are not able to cover that,...

nor did we advise him we would. He requested a cancellation on April 27th, and his refund was processed and issued today.  05/01/17 - 03:59AMANEPer mfg@ "Order cancelled."Customer refunded $119.57 for cancelled order, notification sent (tr ID [redacted] )

I called Mt. [redacted]r today in regards to his missing piece. I have attached the picture he needs or was missing from the replacement order. I apologized for the inconvenience.I have forwarded the picture to the manufacture to review and respond to missing item. I will continue to work with him...

on getting this resolved. I advised the client to keep this open until resolved or he feels satisfied. He expressed the concern with an internal Agent's lack of response which I will address once I review the call. We care how our Agents address the clients concerns and will not tolerate further frustrating a situation which could be easily resolved with proper follow up.

Unfortunately what was sent is the only thing that is made from that mfg.  After speaking with the client we decided to swap this out for a different brand that comes with a different harness.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A full refund was provided. It's unfortunate the company couldn't take care of this prior to the escalation of the issue. 
Regards,
[redacted]

We are sorry for the issue the client is facing, but we did not refuse to assist him with this issue. We have filed a warranty claim with the manufacturer. The client requested we ship out a single light, which is not possible as these lights are only sold in pairs. He also received one of the...

lights damaged, but still installed them. That installation took away the ability to file a damage claim. We are waiting for word from the manufacturer on the warranty claim at which time we will update the client.

I am rejecting this response because at the time of purchase, I utilized the CarID/Onyx's web sight filter options (utilizing my vehicle make, model, and class) which provided the seat covers in question as a fit for my vehicle.  I appreciate the manufacturer's efforts in providing the correct fit.  The covers were received and installed; but haven't been put to use.  I will consider this matter closed.  However, I will never do business with CarID/Onyx again.  The months of trouble associated with their product/customer service is not worth my time and money.  I will also share my experience with anyone who asks. The company's offer of $25 off my next purchase, given both bad experiences, is insulting and provides an insight on how the company values repeat customers.

[redacted],I have personally spoken to the client. I explained that we need picture of the front of the grill to assess the wrong item being sent, but he refuses and only sends us the back of the item. I can not confirm from the back of the item, please see picture. He open a [redacted] dispute which...

we won, in addition to writing negative review. I have responded accordingly in all cases as I will do to this Revdex.com as well.  I am waiting for the status of the Return Authorization from the Manufacture and are asking for refund since he can't confirm the wrong part again, I apologize.  Elizabeth GConsumer Relations Mgr.[redacted]

This is a wheels order and it can not be cancelled. The wheels are manufactured and this takes time. On 3/12/15, we received a call to cancel order and we explained the wheels are in production and drilled. We pulled the call where the customer states we told them delivery on 3/11. However,...

nothing was discussed regarding delivery on 3/11. I apologize for any inconvenience. I can be reached at the telephone number listed below.

Complaint: [redacted]
I am rejecting this response because: I was supposedto have my return label by 3-11-16. They are taking their sweet time about refunding my money and getting the incorrect product back. Ive been dealing with this company for a month now with out my issues being resolved. 
Regards,
[redacted]

The brackets shipped out, as I said they would, on 12/1/16. They shipped UPS with tracking # [redacted], and were delivered on 12/7/16 Below is the link to UPS's site showing the tracking and delivery information.  https://[redacted]

[redacted],I would agree that the item he purchased did not have a ship fee. If or had we disclosed the word, "combined shipping", on the invoice I could have supported our reason for not returning the ship fee, however that is not the case and I feel the $20.91 is due to him. Unfortunately, there...

an open charge back with his credit card and until that is either resolved or closed I am not able to refund him. I sent the Customer an email stating such. I  will wait his response. I apologize for any inconvenience, have a great day. [redacted]Consumer Relations Mgr. ###-###-####

A refund has been issued for the missing items...

hello my mechanic said its. not safe I will be putting them on. if anything shall...

happen I will be holding carid responsible. A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

The client's cancellation request was processed. An order is not canceled until the manufacturer confirms it as such. This may take up to 48 hours depending on the warehouses. Two of the items have already been refunded in full, and returned to the manufacturer. Unfortunately, we were unable to turn...

the bumper back and it was delivered to the client. We have requested the return paperwork, and will forward it to the client once it's provided to us. When the bumper shows it's on it's way back, we will issue the refund in full to the client. We apologize for the inconvenience. Below is out Cancellation Policy...When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.