Cvr Associates Inc

I am rejecting this response because: The original phone call when the order was placed over the phone,I was asked if I wanted chrome lugs or black? I stated I need black because of where I live & the salt used on the roads would pit & cause peeling to the chrome. This is the reason I didn't order chrome rims.I was given the total cost for the original order, not 1 time in that conversation was I told there would be additional cost. Well after that I received an e-mail stating they didn't have the black, & it would take time to get them.The next time we spoke it was because they sent me chrome lugnuts instead of black. I was told they did that so it wouldn't delay being able to have the rims put on seems it had already been several weeks. I reminded them that I didn't ask for the chrome lugs & I wanted the black ones that I asked for per original phone call. I have never asked for anything but that. I was put on hold several times for minimum 5 minutes at a time , only to have someone else get on the line.Each time a different story on their behalf ,to where the last guy told me they were doing me a favor by giving me the chrome lugs.If I wanted the black lugs it was now going to cost me an additional $200.00. He even gave me the name brand. I went on another site & had absolutely no problem in finding black lugs. I found the very ones they claimed were $200.00 for the lower cost in which my claim is for ,& purchased them due to the run around. I talked to another individual ,made them aware of this & asked to speak with a supervisor.He told me it wasn't necessary & we could resolve the issue. After I said about contacting the Revdex.com, Iwas told again the chrome lugs were done as a favor & somewhere down the road I would get the black lugs, but now it would not be the ones originally offered unless I paid the additional $200. Otherwise it would now be a lower grade of lugs. They're story changed so many times, still didn't let me speak to a supervisor,& really just gave me the run around. The last guy even said one or two of the individuals should have not told me what they did! So that's when I contacted you folks.Even the companies  last reply to you was just not true. I will not due further business with these folks, I have absolutely no trust in their phone service people. I'm willing to stake my military career as a disabled veteran on my word 100%.

Janice,We provide alternatives if we have an them available, I apologize. This item is on back order and the client was advised accordingly, they choose to wait. Do they want to cancel the order?

The client ordered mats that are not meant to be an exact match for the vehicle.  The mats ordered are also stated to be non-returnable.  Fortunately we are able to make an exception to allow for an exchange.  The client was informed to please field destroy the mats since they cannot...

be returned.  Upon pictorial evidence that the mats are destroyed a new set can be manufactured in the color of the clients choice.

I am rejecting this response because:
I believe nothing they say anymore after a month of stress, anxiety, and still no car I can drive. Believe it when I see it. And I still don't have 2nd label.

Complaint: [redacted]
I am rejecting this response because:Again, there is one issue here, a defective product that I was charged $450 for, and [redacted] and [redacted] are trying to tell me to cut holes in the fabric in order to make their defective merchandise fit.  Do you know what happens when you cut fabric?  It keeps on ripping, and fraying.  Are they serious?  They sell me $450 seat covers for my specific make and model (2013 [redacted]) and tell me I may have to ruin it in order for it to fit because it is "aftermarket" and "custom".  That's not only bad business, that's "sell 'em and forget 'em"  and I am not forgetting what was promised and the defective merchandise that was delivered.  Also, so I am completely clear with [redacted], I have an "arm rest issue."  Please stop trying to muddy waters with seat belts, air bags, etc....  I have one BIG issue that [redacted] and [redacted] want to ignore. I spent $450 on seat covers that they want me to tear in order to make them fit.  I don't see that as a "custom" job and I am certain no one else thinks that's "custom."  I want my money back, plain and simple.  Nothing more, and absolutely nothing less.
Regards,
[redacted]

Complaint: [redacted]I spoke to CARID customer service this morning, and was...

told about the return/RMA paperwork. As of 8pm EST, I have not yet received that information.This complaint is going to stay open to track the progress of the return, and will be closed once the refund is received.
Regards,
[redacted]

I am rejecting this response because:  I dont want it cheaper...I want him to keep his word .....280.00...and free shipping...as I was promised the first time that all I want

We apologize for the delay and inconvenience. A complete set of replacement lugs has been processed at no cost and is being shipped to the client with next day air shipping. The tracking # is [redacted]. I have also issued a refund in the amount of $25.18 as requested by the client for...

additional monies he was charged elsewhere ($7.19 and $17.99)

On 5/13, the client called us regarding him having a coupe but ordered a part that fits a hatchback.  Unfortunately. we explained that we can take the item back but that he would be responsible for shipping as he placed the order himself and no error was made on our part.He agreed to keep it...

and stated would sell the item locally. If there is anything I can do, please let me know. Elizabeth GConsumer Relations Mgr. [redacted]

We certainly apologize for the experience had by the client.  The supervisor the client had spoken too ([redacted]) had actually set up the return for this client to receive a full refund. At this time the client was provided with the Return Authorization and a prepaid return label.  Upon...

return a full refund will be issued.

Our Call Center Manager, Ryan called the customer and apologized. We will cover the return shipping cost, however, the initial shipping will not be refunded and she is aware. If I can be of further assistance, let me know.

The item is in route back to the manufacture, once received we will be notified of the return status. Unfortunately, we can't refund as the item is in route.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did not yet get a refund of $3.50 onto my credit card but look forward to receiving it. 
Regards,
[redacted]

In regards to this complaint if I accepted the terms of the business and they are not following what they had initially stated they would do, is there anything that can be done. I sent my document to the company about a week ago and have yet to receive any information or refund, at this moment I'm out if a vehicle due to this situation and have been having trouble getting to work.

Due to the nature of the complaint, it is a safety issue and the delay is with the manufacture. I apologize and am working towards an amicable resolution. I expect this resolved by end of today.

They extremely long delay was initially due to the item being on back order. When it did finally ship, UPS unfortunately lost it. A tracer was filed, and has since been reopened several times. I find that unacceptable as well, and the full refund will be issued today without further inconvenience or...

delay to the client.

These items were cancelled and not charged. Please provide proof of charges and I will proceed further. I apologize if the client feels we charged her when we cancelled the items. [redacted]Consumer Relations Mgr. [redacted]

Complaint: [redacted]
I am rejecting this response because:We didn't receive a picture before it shipped, the spoiler is completely different.  What company does a bait and switch and then refuses to make the issue right??  The break light for the one ordered is on top of the spoiler and the one received is on the bottom, two different items.
Regards,
[redacted]

We apologize for the issues the client is facing. Unfortunately the delay was caused because the item was on back order with the manufacturer. We can only provide the information provided to us by them. While we understand that this can be frustrating, we can't ship an item that isn't available. The...

ESD (estimated ship date) had been pushed back several times by the manufacturer and their subsequent vendors. The phone call with Maria was pulled and reviewed. The reason the call was disconnected was due to the client using abusive language directly towards her. She asked him several times to please refrain. Once the item was available an exception was made to ship it out with next day air at no additional cost to the client due to the lengthy, and unexpected back order. The item shipped out on April 27th and was delivered on the 28th.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]