D. Butler's Cleaning, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This is being handled by Tough Mudder customer service and we are in contact with the customer

The customer never responded to the confirmation of receipt; this will be taken care of in the next day or so, as we have reopened the case

This is being handled by Tough Mudder customer Service and we are in contact with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and the issue has been taken resolved. However, I would ask that this Complaint be
made public. The reason for this is that I made three requests to this company to resolve this issue, something which this outcome revealed was as simple as sending me an e-mail. However, they ignored my requests and only responded after a complaint was made with this bureau. I am not the first person to whom this has occurred. As I made three requests, there were three request numbers open. After being told that one request was being closed, I responded and indicated that the only reason there were multiple requests made was because they had failed to respond until I made this within complaint. The business then responded by underhandedly calling me an incorrect name. This is not the expected conduct of a reputable business. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The TM reps are pointing to the T&Cs that are signed when the general race is paid for well before the event as an all inclusive waiver of rights to literally anything that occurs on the propertyHowever, the baggage drop area is not specifically stated within these terms and conditionsIn addition, when paying the additional fee to leave my personal belongings in the care of tough mudder employees within a covered area, there is an implication that my bag would be protected from theft and damageIf the baggage drop area was offered as a free service, I would not pursue compensation for my damaged property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was no misunderstandingTough Mudder needed to supply updated links in order to allow me to register for an open ticketThese links have now been provided and I have registeredThe next step will be to transfer without charge to a race in my area when it is made available
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Tough mudder fixed the problem, thank you
Sincerely,
*** ***

Tough Mudder is in contact with the customer and will be making an exception for his case and issuing a refund

We are sorry that ** feels this wayWhile we wish we could accommodate **'s request, we have stated in our previous email this is against our policy that was agreed to during registration which states:I hereby understand and acknowledge that all fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Tough Mudder event are NOT REFUNDABLE FOR ANY REASON, under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellationI also understand that active duty or deployed military participants may be entitled to a refund on a case-by-case basis upon providing sufficient, official documentation regarding the deployment that conflicts with participating in the event.Despite our best efforts the customer will not accept thisTough Mudder has provided every accommodation possible given our policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** They have indeed reached out to me and this matter is resolved Thank you for your help in the matter!
Sincerely,
*** ***

Revdex.com: An employee has reached out to me with a non-templated response directly referencing my issue and offering additional resolution to team members also affectedThe link the
employee provided worked correctly and allowed me to purchase a ticket for the transfer fee of roughly $As far as I can tell, my request has been completed to my satisfaction.---------My name is [Employee name] with the Mudder Services team here at Tough Mudder and I would be happy to help you out hereYou can use the link below to register for Tough Mudder Wisconsin on Sunday, October *, 2016. Add the $Late Transfer Participant Ticket type at the bottom and then select the orange 'REGISTER' buttonOn the following screen, provide the requested information to complete the registration processIf your teammates still need to transfer over as well please send over their names, emails, and order numbers.
---------
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still have not received my refund. It is very ironic that they finally replied to my previous email attempts to their customer service center approximately hour after you sent my complaint to them. I wish that this complaint and case remain open and active until I receive my full refund...which they informed me could take up to 7-business days and if I didn't receive it within weeks that I should get in touch with them again. Please leave this case in a pending status for now and I will advise you if I receive my refund in the meantime. Thanks again for all you help. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not agree to the policies as I was not the one who registered myselfSomeone registered me on my behalfHad I been presented with the opportunity to view their policies this would have ended differentlyPerhaps they shouldn't allow people to register for others
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Brian's ticket was transferred over to the Chicago event on October **, We additionally have resent his confirmation email with his order details to him

This is being handled by Tough Mudder customer support and we are in contact with the customer

This issue is being handled by Tough Mudder customer service and we are in contact with the customer