D. Butler's Cleaning, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This issue is being handled by Tough Mudder customer support and we are in contact with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will not mark my complaint as "resolved" because Tough Mudder failed to provide a respectable solutionThey did not hold up their end of the business agreementThis is robberyHalf of the obstacles were closed due to weather, no photographs for the same reason, and they failed to provide emergency care to those who needed itIf any other business did not provide the service as advertised they would not receive paymentTough Mudder requires payment up front and then hides behind a "no refund" clause intended to hold the attendee responsible should they not be able to make it for their own personal reasonsThe clause does not give the company the right to take peoples money and not provide the service they offeredThis is ridiculousMight as well just say here pay $200-$300, the race will be between and km, it may have between 5-obstacles, there's no guarantee we'll have photos of your event, and safety is not guaranteed but by the way there are no refunds, Take your chances! But of course no one would pay for the event if they knew this is how you are treated once they have your moneySo nomy complaint was not resolved, and tough Mudder has made it very clear, it never will be resolvedBecause that's how they do "business"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I AM SO GRATEFUL THAT I CONTACTED Revdex.com.After several months of silence from the
business, despite repeated inquiries, this matter has been promptly resolved within days of contacting Revdex.com Thank you Revdex.com!
Sincerely,
*** ***

All Tough Mudder merchandise and gear is handled by our third party distributorThe customer can contact them by e-mail (***) or by calling them at ###-###-####We will follow up with the customer and provide them with this information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Tough
Mudder did contact me via email today (10/**/16). The support staff advised that my volunteer codes should be working and provided links to redeem them. I clicked the link, followed the instructions from Luke and it did not work. The registration process attempted to charge me $for a race entry fee when it should be free. I responded back to Luke'e email at *** and explained the outcome. I requested that he attempt manually register my two sons for the race. I am awaiting his response.WHY cant someone from Tough Mudder treat me like a valued customer/volunteer and take freaking minutes to call me to resolve this issue??? I have been attempting to register my sons since September ***.Thank you for your assistance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Leonard Nerbetski

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your
Answer Here]
I have not received a refund for this event Their customer service department basically emailed me saying they won't be issuing a refund Until this happens I will not feel the issue is resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tough Mudder's refund policy is explicit on both our website and at the time of purchase. We do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another event this year, place it on hold for next year, or to transfer the registration to
another personDespite our best efforts the customer will not accept any offers from Tough Mudder and we have provided every accommodation that we could

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ** *** *** Good afternoon, I'm writing to update the complaint filed under *** The business has responded and issued me a refundBest, -- *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Tough
Mudder sent me emails stating they had to close of my email requestsI received one message from Kim with directions to transfer my eventI asked for this information months ago for a November raceThis is a half marathon with obstacles; receiving confirmation so close to the event will not give me enough time to trainWhen I tried responding to this email in the "reply above this line" section, I received an automated reply that the email is not in service and to visit the customer service link on the website. I just want a refundI have not had a sufficient reply to my request in months, and I would like to move onTough Mudder "customer satisfaction" emails do not work
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer's request was completed yesterday (4/**) The confirmation emails were sent to ***All participants are indeed registered for Tough Mudder Half Atlanta Saturday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved It was a difficult process but
they did honor the advertised price and manually completed the registration I am not sure if they fixed the website issue that caused the initial problem
Sincerely,
*** ***

This issue is being handled by Tough Mudder customer service and we are in touch with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This is being handled by Tough Mudder customer service and we are contact with the customer

*** has been contacted and was given confirmation from Tough Mudder that both of his tickets have been transferred

Patrick has registered for a open ticketHe will receive a transfer code once the season is over to transfer for a eventThis issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***