D. Butler's Cleaning, Inc.

*** ***' was issued a refund for the overcharged amount on July **, To avoid being charged any additional fees when transferring from an open ticket in to an event in the *** platform, a transfer code is requiredBecause James was unable to successfully apply his transfer code, he
was charged an additional registration amountThis dollar amount has been credited back to his account as of July **,

This is being handled by Tough Mudder customer service and we are in contact with the customer.*** was emailed on October *** and he responded back to us last night at 11:13PMHe should be all set now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI
am happy that they have finally responded via email and taken care of the issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi,This case was not resolvedI was out of the country with out access to email or phone from June ** to July * Tough Mudder responded to my original complain that it was being handled through TM customer supportAgain this is not the case because they do not respond to any of my emails, or acknowledge any of the questions that are in my complaintI want this handled through Revdex.com due to severe lack of response from Tough Mudder and the fact that I am unable to contact them because they will not supply a phone number or answer emailsI was send a response to my complaint from Tough Mudder on July *** stating that I had days to respond to themI was unable to due to not having access to email or phoneThey did not answer any of my questions from my complaint sent to them nor did they try to resolve any of the problems or offer a refund, they simply stated that even though they have a option on their website for a transfer it may not be openI am still requesting a full refund and that this case be re openedThis has been dragging out since the middle of May and it is not the last day in July
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Apparently to get a response from Tough Mudder you have to file a complaint here*** - but at least now we know
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Let's post this to the Revdex.com website as being unresolved and be done with the back and forthI won't accept any of their responses as I simply disagree with TM's stance
Sincerely,
*** ***

This refund request has been escalated to EOS claims who will be handling this issue moving forward

We are in the process of gathering contact information to mail you a shirtPlease stay tuned

Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another race and even agreed to waive our standard transfer feeDespite our best efforts the customer will not accept this offer and Tough Mudder has provided every accommodation that we could

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey transferred my ticket today with an apologetic emailThanks for your assistance as I'm sure
it was your involvement that expedited the response, which is unfortunate.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are in the process of resolving the issue The customer registered using the wrong email address and did not properly apply the discount code

This is being handled Tough Mudder customer service and we are contact with the customer

Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another eventDespite our best efforts the customer will not accept this offer and TM has provided every accommodation that we could

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your team
has continued to resolve the issue at hand The issues that I'm experiencing will be considered solved when you have complied with my requestsIt is inappropriate to close this case claiming 'you're working with the customer'
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** claims have approved her claim and issued a refund to ***

Our customer service team is in the process of reviewing this inquiry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am rejecting the response at this current point in time for the following reason:Tough Mudder has now notified me to file for a claim through a third party company that requires complete documentation for refund validationThis company is not associated with Tough Mudder so Tough Mudder is essentially passing me offWhile I will be filing for a refund through EOS claims, this claims process ignores my issue with Tough Mudder and places additional burden on me to prove I'm somehow worthy of a return even with Tough Mudder's careless customer serviceI now have to justify, with documentation, why I deserve a refundEOS claims will have to validate me and review my claim requestThis process reminds me of submitting additional paperwork and justification for pay corrections within the Armed ForcesLast time I checked, this was a civilian business and eventNot a legal proceeding.As a side note, somehow now, *** from Tough Mudder "reviewed" my ticket and offered up this possibility because I bought the ticket in That was known at the start so either *** never really looked at my issue, or they are using this as an attempt to avoid admitting they do issue refunds.If this process results in a refund, I will accept the response of the next message from the businessIf not, then this process will have to simply go against Tough Mudder as an unsatisfied and annoyed customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have
been contacted by Tough Mudder, they requested to know if I'd like my tickets transferred to an open event tickets for use next year, I responded indicating yes, I await confirmation of completion This matter is not resolved until I've received confirmation that my tickets have been transferred Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***