D. Butler's Cleaning, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Immediately after the Revdex.com forwarded my complaint to Tough Mudder, I received an e-mail saying they would work with me and asked for some informationThe next day they sent me an e-mail confirming that my request had been completed.
Sincerely,
*** ***

The current ticket price is $before processing feesWith the processing fees added on to the ticket, the total comes to $160.11, which is what *** was refunded down toHe has now been charged the correct amount for the current ticket price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved However, apparently you need to contact the Revdex.com in order to receive any response other than
automated junk from TM I'm sincerely disappointed I was given the run-around from TM representatives and that it took over a month and a half to receive a refund I should have been issued that same day I'm assuming if I didn't have the diligence to keep a physical copy of the conversation between a TM representative and myself that I would have never been issued a refund at all BEWARE, keep all documentation of transactions/conversations so companies such as this will not push you aside and think they can get away with treating their consumers like cattle once payment clears I do however appreciate how quick TM was to refund me once the Revdex.com was contacted
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your
Answer Here]
Kim from tough mudder did respond via emailI had a question and still have not heard back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another event this year or next, and/or to another person and even agreed to waive our standard transfer feeDespite our best efforts the customer will not accept this offer and Tough Mudder has provided every accommodation that we could

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The
business is still offering to transfer my ticket to next yearI do not want to participate in their event any longerI am not sure what I am supposed to doI was injured last year and pregnant this yearHow many tries should I be makingI didn't participate or use any of their services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***