Davis Advertising Inc.

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
First of all, this is a builder issue? Secondly, telling me to go through my insurance means I am spending money out of my pocket and raising my insurance rates to correct an issue that never should have been? If Arbor had used proper materials and then installed them properly, my roof as well as others around me would not be falling off! ? I expect Arbor to pay to fix not only my roof but all of the water damage that has resulted from their negligence
Regards,
*** * *** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID 1***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This is really sadThis picture you took that I actually saw you take was right before I was scheduled to have the work done on my yard as you can see the straw in my drivewayIt was not mowed because our contractor person told us not to worry about it and he would take care of it once he started the job, which he didI have attached pictures that show what my yard looks now after having to hire a landscaper to FINAL GRADE and seed my yard, they have attested that a final grade was never done on my yardI also have estimated from two other companies as well that say the same thingThis is not about maintenance on my part whatsoever, its about you all failing to do the final grade and seed so I could do maintenance periodAnd if you are so confident that you did the work, why did you send a group of men to my house two weeks ago to grade my yard but told them to only do the front? Just so many lies and I’m tired of itAs you are aware I have a small claims suit against you so I will see you then
Regards,
*** ***

We are looking into the situation and will do our best to get the issues taken care of in a timely manorOnce the issues are addressed we will have the warranty manager do a walk through with the homeowner

We have spoke to the homeowner and apologized for the delayWe are have having a different painter call them directly to schedule the last unfinished itemDepending on homeowners availability we hope to have this resolved within two weeks.? -Justin W***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The builder sent information to the Revdex.com? We did, in fact, have a leak due to the incorrect construction of the chimney, flashing and trim? The leak is still visible in our bedroom? I sent the builder pictures of the leak when it happened?
Regards,
*** ***

We had our roofer go back and look at the roof again and believe that the portion of the roof in question is within accepted tolerances, which is an inch dip or rise within feetThanks

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Wind and storm damage is not a unwarrantable itemWe do not reimburse deductibles for non unwarrantable itemsThe shingle manufacture has a 20yr warranty on their productHomeowner should reach out to them if she feels that the shingles did not hold up to the windsThe April storm of last year caused damage through out central Indiana over 10,homes were affected by the storms

Homeowner has contacted RWC and a plumber has been out to the houseRWC told us that the homeowner was happy with the plumbers response.?

We will look into this issues and get with the customer

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Again, I don't wish to close this complaint until the roof inspection has been completed, and a course of action had been decided and completed? Arbor Homes was last at my property on June 21st, and I have not heard from then since regarding a day/time for the roof inspection.Regards
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Thank you for finally sending someone to look at the roofBefore I close the compliant, please send me a copy of the inspection report that I can keep for my records (electronic copy is fine)? Please also send me the expiration dates of the two warranties on the roof (that you mentioned previously)Thank you
Regards,
*** ***

I attached pictures of the inspection we did on the customers roofFrom the measurements in the pictures it is easy to see that the roof is within the tolerances for the building requirements-Justin

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The yard has been 'being established' for two yearsThe company's statement that the yard was raked at any point in time is patently falseThere are pieces of concrete, pieces of construction barrier, and rocks from the mock driveway still in my yard that have never been removed by any sort of rakingIn addition, there are areas in the yard that were clearly damaged by the builder and have not been properly addressed.The builder put down straw blanket in one section but did not prep that area by removing rocks and construction debris.? I've watched the builder build other homes, and have seen that there is no preparation done to the yardsThey place a bed of rocks in the yard to aid the construction crew from getting stuck in the mud during constructionThey do not return to remove the bed of rocks.?
Regards,
*** ***

We apologize for the delay and will repair all of the damage

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.?
Regards,
*** ***

The superintendent has reached out to the homeowner in the plumbers have been back out

We have been in conversation with *** and *** about their roofOur last response was as follows: *** and ***, ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thank you for reaching out to us I really enjoyed reading a little bit about you guysI apologize
for the issues you are having with your roof and like I said before we cannot warrant against mother nature because we cannot control itYou stated that the shingles should hold up to 60mph winds and you are right, they shouldThere were recorded wind gusts in your area that hit 57mph we can assume that there were isolated wind gusts that were much higher than thatWe saw proof of that when we saw semi’s that were blown over, mature trees that were up rooted and privacy fences that were blown apart? Joe was right in what he said, we are replacing the damage shingles out of the goodness of our own heartsWe are not required to in any way shape or form fix damage caused by extreme wind stormsThe attached paperwork on page and shows that wind damage and acts of mother nature are exclusions from the warranty standardsYou homeowners insurance will cover these types of items, that is why you have homeowners insurance is for situations just like thisWe are not replacing any roofs due to the extreme winds we saw this year but thank you for reaching out to us and have a great week.? ? ? ? As? Joe told them before, out of the goodness of our hearts we have? made the decision to help out homeowners out with the damage from April 2ed wind stormHomes that closed? from January to present we will replace the blown off shingles for those homeownersThis is not a requirement as severe wind damage Per the RWC warranty book that I attached a section out of it states that exclusions to the warranty standards? include wind storms and acts of mother nature along with may other items that are out of our controlThis is not a builder issue and homeowners insurance will cover storm damage to a home.?