Davis Advertising Inc.

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
First of all, this is a builder issue? Secondly, telling me to go through my insurance means I am spending money out of my pocket and raising my insurance rates to correct an issue that never should have been? If Arbor had used proper materials and then installed them properly, my roof as well as others around me would not be falling off! ? I expect Arbor to pay to fix not only my roof but all of the water damage that has resulted from their negligence
Regards,
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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID 1***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This is really sadThis picture you took that I actually saw you take was right before I was scheduled to have the work done on my yard as you can see the straw in my drivewayIt was not mowed because our contractor person told us not to worry about it and he would take care of it once he started the job, which he didI have attached pictures that show what my yard looks now after having to hire a landscaper to FINAL GRADE and seed my yard, they have attested that a final grade was never done on my yardI also have estimated from two other companies as well that say the same thingThis is not about maintenance on my part whatsoever, its about you all failing to do the final grade and seed so I could do maintenance periodAnd if you are so confident that you did the work, why did you send a group of men to my house two weeks ago to grade my yard but told them to only do the front? Just so many lies and I’m tired of itAs you are aware I have a small claims suit against you so I will see you then
Regards,
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We are looking into the situation and will do our best to get the issues taken care of in a timely manorOnce the issues are addressed we will have the warranty manager do a walk through with the homeowner

We have spoke to the homeowner and apologized for the delayWe are have having a different painter call them directly to schedule the last unfinished itemDepending on homeowners availability we hope to have this resolved within two weeks.? -Justin W***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.?
Regards,
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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.?
Regards,
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We had our roofer go back and look at the roof again and believe that the portion of the roof in question is within accepted tolerances, which is an inch dip or rise within feetThanks

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The builder sent information to the Revdex.com? We did, in fact, have a leak due to the incorrect construction of the chimney, flashing and trim? The leak is still visible in our bedroom? I sent the builder pictures of the leak when it happened?
Regards,
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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
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Wind and storm damage is not a unwarrantable itemWe do not reimburse deductibles for non unwarrantable itemsThe shingle manufacture has a 20yr warranty on their productHomeowner should reach out to them if she feels that the shingles did not hold up to the windsThe April storm of last year caused damage through out central Indiana over 10,homes were affected by the storms

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Again, I don't wish to close this complaint until the roof inspection has been completed, and a course of action had been decided and completed? Arbor Homes was last at my property on June 21st, and I have not heard from then since regarding a day/time for the roof inspection.Regards
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We will look into this issues and get with the customer

Homeowner has contacted RWC and a plumber has been out to the houseRWC told us that the homeowner was happy with the plumbers response.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Thank you for finally sending someone to look at the roofBefore I close the compliant, please send me a copy of the inspection report that I can keep for my records (electronic copy is fine)? Please also send me the expiration dates of the two warranties on the roof (that you mentioned previously)Thank you
Regards,
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I attached pictures of the inspection we did on the customers roofFrom the measurements in the pictures it is easy to see that the roof is within the tolerances for the building requirements-Justin

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The yard has been 'being established' for two yearsThe company's statement that the yard was raked at any point in time is patently falseThere are pieces of concrete, pieces of construction barrier, and rocks from the mock driveway still in my yard that have never been removed by any sort of rakingIn addition, there are areas in the yard that were clearly damaged by the builder and have not been properly addressed.The builder put down straw blanket in one section but did not prep that area by removing rocks and construction debris.? I've watched the builder build other homes, and have seen that there is no preparation done to the yardsThey place a bed of rocks in the yard to aid the construction crew from getting stuck in the mud during constructionThey do not return to remove the bed of rocks.?
Regards,
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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.?
Regards,
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We apologize for the delay and will repair all of the damage

The superintendent has reached out to the homeowner in the plumbers have been back out

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This is NOT storm damage? This is a bad construction job that had a simple band aid fix put on it while it was under warranty and now your bad construction and band aid job have come undone? Be a responsible builder and own up to YOUR mistakes and fix them! ? I did not layover $280,for my house to be falling apart because you cut corners and failed to build properly? I expect my house to not have siding issues and water damage and rotting wood and mushrooms growing from the side of it years after buildingAgain, this is NOT storm damage! ? This is poor construction!
Regards,
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