Davis Advertising Inc.

We have been in conversation with *** and *** about their roofOur last response was as follows: *** and ***, ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thank you for reaching out to us I really enjoyed reading a little bit about you guysI apologize
for the issues you are having with your roof and like I said before we cannot warrant against mother nature because we cannot control itYou stated that the shingles should hold up to 60mph winds and you are right, they shouldThere were recorded wind gusts in your area that hit 57mph we can assume that there were isolated wind gusts that were much higher than thatWe saw proof of that when we saw semi’s that were blown over, mature trees that were up rooted and privacy fences that were blown apart? Joe was right in what he said, we are replacing the damage shingles out of the goodness of our own heartsWe are not required to in any way shape or form fix damage caused by extreme wind stormsThe attached paperwork on page and shows that wind damage and acts of mother nature are exclusions from the warranty standardsYou homeowners insurance will cover these types of items, that is why you have homeowners insurance is for situations just like thisWe are not replacing any roofs due to the extreme winds we saw this year but thank you for reaching out to us and have a great week.? ? ? ? As? Joe told them before, out of the goodness of our hearts we have? made the decision to help out homeowners out with the damage from April 2ed wind stormHomes that closed? from January to present we will replace the blown off shingles for those homeownersThis is not a requirement as severe wind damage Per the RWC warranty book that I attached a section out of it states that exclusions to the warranty standards? include wind storms and acts of mother nature along with may other items that are out of our controlThis is not a builder issue and homeowners insurance will cover storm damage to a home.?

Revdex.com:
I have
reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I was called on Thursday of last week by Danny, the Warranty contact for our subdivision and he said that a new painter would call us that day or the next (at the latest) to schedule an appointment to get this issue resolvedWe were hopeful, but similar to our previous experiences, we have not heard anything yetI do not feel comfortable accepting this response until we actually hear from painters to get this scheduled and the work is completedWe have heard several times before that someone will contact us and it is never followed up on.?
Regards,
*** ***

Revdex.com:
My husband and I were on vacation on 8/26/2016, but neither one of us received phone calls or voicemails from Justin trying to resolve this issueWe have not received an email yet eitherWe did receive a phone call from the painters and were able to set up a meeting with them to come today (08/31/2016) at 2:00PM (when the last message on this Revdex.com compliant from Justin was received)Maybe he didn't know the painters were getting in contact with us directly? Not surprised since the communication has seemed to be lacking throughout this processLuckily, the painters kept the appointment and were able to finish the jobI have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me because of the painter and their folland not necessarily from follwith Arbor Homes specifically.?
Regards,
*** ***

I spoke with *** today 9/9/at 1:45pmWe are going to send Eric, the warranty manager in that area out to meet with *** to get a fresh set of eyes on the outstanding issues*** with work with Eric to get the warrantable issues resolved

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this response/resolution is
satisfactory to me.? ***'s Flooring contacted me by phone on Tuesday, May 2nd to begin arrangements to replace the existing carpeting in the great room, small hallway from the? great? room to the? front door entry way and all of the master bedroom.? My wife and I were out of state at the time of the call but ***'s left a? voicemail message? to call them to schedule the carpet replacement, which I will do on Monday, May 8th.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.We have yet to see damageHowever, when using the hot water in the master bathroom, we hear the sounds of dripping water within a few minutes of running itI checked for leaks under the sink, check the downstairs ceiling and ? looked for wall damage and have found noneThe sound is similar to that of water dripping on plastic or another hard surfaceIt seems to be coming from either inside the wall or under the floor.? We are simply ? requesting that the builder have someone come out to inspect and determine where this sounds is coming fromLately, we have not heard it, which concerns us even more because now, we don't know if there is a soft,damp area where there maybe moldWhen the warranty coordinator was out, I was not able to recreate the sound however the next morning, my wife informed me she heard it againAll we want to be done is for you to honor the year warranty and if it is determined that the issue isn't covered so be it.?
Regards,
*** *** *** ***