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Good afternoon [redacted] BMW NA has received Mr [redacted] complaint and we are reviewing his vehicle concernsWe also spoke with Mr [redacted] today and discussed his vehicle concerns, request for financial assistance with the current vehicle repairs and an extended warranty, as compensation We will provide update to Mr [redacted] and this site by the end of the weekPlease contact me at ###-###-#### or [redacted] with any questionsI am available Monday through Friday between 9:a.mto 5:p.mE.TThank you

Complaint: [redacted] I am rejecting this response because:This is not true Although I got a phone call from someone the extention they left me was not a valid one Additionally I received an e mail but the contact info on the e mail is also incorrect I will continue to try Regards, [redacted] ***

Hello,The customer has accepted an offer of $from [redacted] BMW for future in-house servicesThank you,Chris

The customer dealt directly with the dealer about replacing the vehicle The customer agreed with the deal the dealer presented BMWNA offered $3,as goodwill which the customer also accepted The customer accepted the offer from the dealer therefore BMWNA will not offer any additonal assistance as the customer was not forced to accept the offer

The above customer has been provided with alternate transportation until the Takata Air Bag part that’s been ordered can be installed in her vehicleShe is satisfied at this time and will be notified when the part becomes available

This vehicle came with a year / 50,mile limited warranty, which ever occurs first against manufacturing defects in material or workmanshipSince the warranty has expired this request for assistance cannot be consideredWe also note that there are no open recalls on this vehicle at this timeAlthough we are closing our file on this matter, please know that we value your patronage.Should you have any further questions, our authorized BMW centers are always available to assist our customersKind regards, [redacted] Customer Relations Representative Customer Relations and Services

Please close case # [redacted] as settled: company provided requested settlement Thank you

The above customer has been advised that as of 10/31/this vehicle was no longer covered under the BMW CPO Warranty and her request for a refund for the water pump and thermostat repairs has been declinedAs a goodwill gesture, BMW has offered Ms [redacted] $1,owner loyalty toward the purchase or lease of a new or CPO BMW from an authorized BMW Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am rejecting this response because: Customer disagree's with BMW NA's assessmentPlease provide a copy of unauthorized service history from the alledged service providers and provide proof that an unauthorized center completed work on my vehicle ***

Hi,Thank you for contacting BMW North America, LLCI will be in contact with you to escalate your case.Kind regards, Natalia ____________________________BMW of North America, LLCNatalia ***Executive Customer CareCustomer Relations and Service [redacted] ** *** Tel: ###-###-####Fax: ###-###-####E-mail: [redacted] Web: [redacted]

Mr [redacted] stated that his BMW Assist services were still not set upI contacted the BMW Assist department who advised that the vehicle appeared to be registered and that there were several indications that the customer had used the service successfullyMr [redacted] did not respond to voicemails to confirm whether this information was correct

As far as I know, service is not/has not been set upThe reps I spoke to at BMW Assist all referred me back to the dealer, whom there is a separate Revdex.com complaint against, the rep here also referred me back to themI was told the digital subscriber agreement was not sent in and to speak with my dealer, which I did, my sales rep was clueless Again the BMW rep here, Lori, referred me to them and to speak with Elias who is the sales manager My complaint against the dealership directly details my experience with this individual whom is very shady to say the leastHe attempted to get me to give me 1k cash saying to was part of the deposit, his words were, "Youre putting down but it will only show 1500" He said not to tell anyone, the dealership makes enough money, he needs it This was explained in my complaint and I will not contact this person in regard to my connected drive working/not working No one from BMW has contacted me, no voicemail was leftAs stated before, numerous calls were made previously to BMW Assist and BMW USA, I was either referred to dealer or back to BMW Assist by BMW USA reps, I won't be making any further calls as they have been exhausted Please mark this as unresolved [redacted]

Complaint: [redacted] I am rejecting this response because: The light switch was in auto, regardless, the lights NEVER stay on with car switched offThe dealer claimed that "parking lights" were left on At first dealer tried to demonstrate that parking lights were left on in the car receiving bay, after several tries, every time the car was switched off the lights went off The dealer said that its because we are inside the darker bay, I told them we must go outside and show me We went outside in the daylight and the dealer tried to prove the lights on theory and again failed The dealer completely failed to demonstrate how the lights could stay on with car switched offEven today, the lights cannot stay on when the car is switched off BMW and its dealership are unable to properly diagnose the car nor provide explanation for the battery drain hence the car may drain battery again at anytime due to improper diagnosis BMW and its affiliate are expecting me to accept unexplained battery drain which is completely unacceptable, I categorically REJECT this response Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Bmw has provided a time good faith payment after a sever roof failure with the car that nearly killed me at the time I was grateful to be alive and that issue was repaired and resolved as for the payments by the dealer Bmw is forcing me to go forward with a new BMW carAs a consumer I should have the ability to decide if I freely would like to choose a new Bmw or any other car in the market that would fit my needs being forced to purchase another BMWdue to this experience and the approach by Bmw to resole this situation I am unlikely to keep my year relationship with BMW.I owned the car since may of and have all service records for the car the car has been in service times during my ownership period that is excessive by any standardall these services were for malfunctions in performance with the car.the company claiming to make "the ultimate driving machine" has actually made the ultimate repair machinethis has regularly interrupted the enjoyment of my purchase.loss of time bringing the car into service and back the response is by no means satisfactory Regards, [redacted]

The vehicle is a [redacted] and has been out of new car warranty since and out of CPO warranty since Based on this information and the history BMW will be unable to offer assistance with the repair needed

this email is in response to the airbag deployment complaint with the above-referenced case BMW Product Analysis conducted an inspection of the vehicle at BMW of FREEPORT on July 28, We observed visual contact markings to the front bumper area Both boxed extensions displayed slight inward deformation where the extension surrounded the carrier It appears that the impulse from the impact was deciphered by the airbag system as sufficient to warrant a deployment The review concluded no defects or malfunctions, early deploymentI have informed Mr [redacted] of these results and that BMW will cover the cost of the airbag related repairs The case is pending his return of the signed release

The request for Mr& MrsMcgrath's BMW Xwas reviewed by the executive teamThey requested coverage of an engine related repair, and BMW of North America is able to assist by covering 50% of the cost as estimated by BMW of Mount Laurel

Good afternoon [redacted] I wanted to follow up on my earlier voice message to you You are correct and you are entitled to the pro-rated refundThe paperwork is missing some information which is the reason for the delayThe insurance documentation does not reference the VIN or loss mileage which we requireCan you please contact your insurance company and request this so we can procced on our side Kind regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***