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BMW North America, LLC has reviewed this matter and determined the water intrusion to the customer’s vehicle was caused by outside influenceWe have recommended the customer contact his insurance company as there will be no goodwill assistance with this repair

On 09/28/2016, your office contacted BMW of North America, LLC on behalf of your client, *** ***, regarding the above-referenced vehicle. Senior members of BMW's management team are now reviewing the owner history and service records for this vehicle. We will contact you
soon to discuss the findings and recommendations. We thank you for your cooperation in bringing a fair and prompt resolution to this concern

This matter has been reviewed by our corporate teamWe stand by our prior decision that the water intrusion was caused by an outside influence Unfortunately, the customer does not agree and has attributed his issues to a gas cap repair that took place mos prior to his taking ownershipThis is his opinion which he is certainly entitled to, but it is his opinionWe have recommended he countact his insurance company to address the issue

BMW of North America, LLC is in communication with Mr*** *** regard his BMW 550iA Sedan, VIN: ***We are still evaluating his vehicle service repair history and concernsI will notify you once we have reached an outcome with Mr***.Should you have any questions in the interim,
please contact me at *** *** ***I am available Monday through Friday from 9:a.mto 5:p.m. Eastern Time

Thank you for contacting BMW North America, LLCI will be reaching out to you to further discuss your issueKind regards, Natalia ____________________________BMW of North America, LLCNatalia L***Executive Customer CareCustomer Relations and Service*** *** *** **
*** Tel: ###-###-####Fax: ###-###-####E-mail: ***Web: *** This e-mail and any documents accompanying it contain information which is sensitive and confidentialThe information is intended only for the use of the individual or entity named on the transmissionIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail and attachments are prohibitedIf you have received this e-mail and any accompanying documents in error, please notify me by telephone (###-###-####) immediately.-------------------------------------------------------

MCoupe ***BMW of Morristown confirmed that this was an insurance claim, the vehicle hit a curb. Parts were on back order from BMW Germany and delivered . The vehicle was completed and picked up on

I am working with another BMW NA rep to resolve the issueMy vehicle will be serviced on Jan 4, Until the vehicle has been serviced, I cannot resolve the issue
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

This vehicle came with a year or 50,miles limited warranty against manufacturing defects in material or workmanship. Since this warranty expiredThis request for assistance cannot be considered
Although we are closing our file on this matter, please know that we value
your patronage
Should you have any further questions, our authorized BMW centers are always available to assist our customers

Allstate was able to reimburse the customer for the cost of the repairs related to damages from a towRoadside services scheduled a free tow to and from the collision center for repair

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Regarding the valve seal repairs costing $6,000, *** ** *** has agreed to provide 10% in goodwill towards the parts and labor*** ** *** advised they performed a visual safety only inspection and not a diagnosis of the vehicle

Dear *** ***
Thank you for contacting BMW of North America, LLC regarding your BMW X5. Your claim with the Revdex.com has been reviewed by Regional ManagementBMW NA is contributing $to your vehicle’s repair*** BMW has lowered the repair price to
$18,plus tax, so the final cost to you would be near $13,plus taxThis is the concluding decision on this matterAlthough we are closing our file, our authorized BMW centers are always available to address your concernsBest Regards, Caitlin -- BMW of North America, LLC Caitlin D* *** Southern and Central Region Representative Customer Relations and Services ***
*** *** ***
*** ** ***

The latest customer complaint has been reviewed and documented. Our position in regard to this matter remains as previously stated. Please understand that we are closing our file and this is our final communication regarding this matter. Thank you again for bringing this concern to our attention

This is an insurance and dealer issue. The dealers and body shop are privately owned and operated . This is not a defect with the vehicle therefore not a BMWNA issue

BMW
inspected the vehicle on 10/29/The inspection was performed by our Product
Analysis Specialist and the results were reviewed by
our National Engineering Group. Full dynamic testing was
performed. BMW’’s comprehensive
inspection of the mechanical brake system and steering
system, did not reveal any
faults, defects or malfunctions present. The
steering system evaluation revealed the power steering pulley had fractured in
half on impact; no indications of assist failure prior to the accident. The vehicle is not equipped with an Event Data
Recorder.According to our records, Recall 13V-related
to the repair of the Battery Positive Cable was performed on 4/17/13. The vehicle currently has no open recalls.Based on the results,
we are technically confident that there were no faults, defects or malfunctions
present in the vehicle at the time of our inspection that could have
contributed to the alleged brake system and power steering system failure complaint. BMW is confident
in the integrity of the inspections performed by our Engineers and stands by
the resultsAccordingly, BMW NA cannot accept responsibility for any damage, injury or
loss associated with the accident that occurred on or about October 11, 2015,
customer’s claim is denied

Hi, BMW NA is reviewing and working on this matterOnce BMW NA has made a final decision, I will update the case. Thank you.NataliaCustomer Relations

Thank you for contacting BMW of North America, LLC regarding your K GT. We are sorry the stalling concern for the motorcycle remains. I have reviewed you request for assistance with Motorrad USA and concluded the following: 1. The warranty for your motorcycle provided coverage up to years or 36,miles. Coverage for your motorcycle ended June 8, 2012. 2. There is no way to determine if your current complaint is related to a prior and previously performed recall without proper diagnosis.3. Motorrad USA has approved an offer of goodwill to cover 50% of the tow cost, one way and cover the cost of diagnosis at an authorized dealer of your choice. 4. If the results of the diagnosis are related to a previously performed recall, BMW will cover 100% of the tow cost, one way, and the cost of repair.5. The motorcycle will be required to have a valid registration and current insurance in order for the dealership to perform proper road testing. 6. Once the bike is diagnosed and repaired, you will be responsible for the return/pickup of the motorcycle.If you would like to procced with this offer (item 3), please advise on your preferred authorized BMW dealer A list of our authorized BMW dealers categorized by name, state or ZIP code, can be found on our website at: http://www.bmwmotorcycles.com under “Dealer Locator.” If I do not receive your reply to this offer by Friday October 2, 2015, I will presume you have no further interest in our offer and will consider this matter closed. Kind regards,

This account has been assigned to our End of Term team for follow-upThey will contact the customer to address their concerns regarding their FS accountTell us why here

We contacted Ms*** and apologized for the delay in receiving a partial reimbursement $for the BMW Roadside Assistance plan that was cancelled when she purchased a new BMW BMW 528xi. As a goodwill gesture, BMW NA has sent her a check for $