Day & Night Heating & Cooling

Complaint: [redacted] I am rejecting this response because:BMW simply does not stand behind their productsTheir faulty break system failed (ALL BREAKS) in the first thousand miles.I have never experienced this kind malfunction from any other vehicles I have had, and the response from BMW company is very disappointing Regards, R [redacted] P***

As previously communicated: The vehicle is operating as designed and there will be no compensation; we are standing by our original determination

The telematics technology Ms***’ vehicle carries is outdated technology BMW switched to new technology in The telematics platform these vehicles carry is based on proprietary technology and the vendor is discontinuing the support on June 30th, As a result, there is no hardware or software upgrade pathImpacted customers at this time are “customer-paid” contracts onlyPer the Subscriber Agreement Terms & Conditions, BMW has the right to discontinue serviceAt the time the services will be discontinued, customers with an active contract will automatically receive a refund on a pro-rated basis regardless whether customers requested the refund or not

The customer purchased this car from a 3rd party with over 90k miles The car has been out of new car warranty since 3/and out of CPO warranty since 3/ The repairs are the customer responsiblity BMWNA did offer an owner loyalty offer of $4, Our file is closed at this time

On March 11, 2017, your office contacted BMW of North America, LLC on behalf of your client, [redacted] , regarding the above-referenced vehicleSenior members of BMW's management team are now reviewing the owner history and service records for this vehicle We will contact you soon to discuss the findings and recommendationsWe thank you for your cooperation in bringing a fair and prompt resolution to this concern

I am rejecting this response because: I'm not confused with the warranty coverage but to validate the terms and conditions only to be given the wrong information and going in circlesThe language appears to frame me being at fault which I know I double checked thus the multiple calls to BMWNA for further clarification

Complaint: [redacted] I am rejecting this response because: I was told the pre-purchase diagnostic will check if anything is wrong with the vehicleI should not have a $repair in the first week of purchase if this was donePlease understand that 10% is not of any assistance for the issue I am faced with because of the poor diagnosticIf valve seals are such a big issue with Nengines it should have been checkedI just want to find a fair resolution to this issue which is not my faultEven if it requires the car be purchased back at the cost to meI would appreciate any help, Regards, [redacted] ***

The business response is acknowledged but is not agreed upon until a further update and resolution is provided by the business closing out this specific issue

Mr [redacted] was not happy with the customer service he received at BMW of [redacted] His issues were relayed to the appropriate management personnelAfter discussing his concerns, Mr [redacted] agreed that he would bring his vehicle to another authorized dealership and agreed to an appointment that we scheduled for him at Autobahn BMW with our BMW technical engineer The engineer made sure the headlights beams where correctly aligned and verified the lights were operating as designedHe also had the foreman drive the vehicle home overnight and he also confirmed the lights are operating properly and the vehicle was returned to him

[redacted] , BMW 750Li xDrive Sedan, VIN: [redacted] BMW of North America, LLC has received the complaint and attempted to reach an amicable resolution with Mr [redacted] regarding his concernsBMW of Orland Park and BMW NA offered Mr [redacted] a onetime payment of $1,600.00, as a goodwill gesture regarding his experience with the above referenced vehicle Mr [redacted] verbally accepted our goodwill offer on July 26, The check has been processed and should arrive within the next business week Please contact me at [redacted] with any questions Kind regards, [redacted] Executive Customer Care Customer Relations and Services

Our field manager denied goodwill assistance as vehicle has an expired warranty & customer does not have any ownership history to support any assistanceHowever [redacted] agreed to provide a discount of 10% to include parts and laborFor the record, [redacted] did a visual safety inspection, nothing furtherWe are closing our file on this matter as the 10% discount offer is our dealers best and only offer and not suject to change

As previously advised this is a dealer issue not BMWNA Dealers are privately owned and operated The contract was signed with the dealer not BMWNA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please put down [redacted] *** as the name on the check and in the mailing address Regards, [redacted] ***

I have personally reached out to the customer to offer to have the drivers side airbag recall satisfied a head of her vehicles schedule release, this is free of charge I also offered to schedule the appointment and while the vehicle is having the recall performed, to inspect/diagnose the error message, again, at no charge BMW of North America is attempting to work with the customer The customers refusal to cooperate is not understood.I sent the following email below this morning with no reply from the customer: From: [redacted] (C [redacted] ) Sent: Tuesday, August 29, 10:AM To: ' [redacted] < [redacted] > Subject: RE: BMW 328i Convertible - E- [redacted] Good morning, I am going to have the driver’s side airbag final part sent to your local BMW center to satisfy the drivers airbag recall 16V- While the vehicle is there, they will also inspect your error message for your passenger airbag Please confirm which BMW center you would like us to send an airbagThank you,Chris --BMW of North America, LLCChristopher A***Executive Customer Care Customer Relations and Services [redacted] Tel: ###-###-####Fax: ###-###-####E-mail: [redacted] Web: [redacted]

These concerns were reviewed within BMW Motorrad The conclusion is that there is no defect with the motorcycle; it is operating as designed Accordingly, the motorcycle will not be repurchasedMr [redacted] has been advised and we are closing our file on this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am very happy with the response from the Executive Offices at BMW North America [redacted] contacted me immediately and resolved the issue remarkably quickly Her goodwill gesture was kind and also very much appreciated Thank you! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: As claimed by Park Ave BMW, I wasn't made aware of the charges or didn't formally authorize the part replacementHowever, I spoke with the service director over phone and settled this issue, amicablyPark Ave BMW agreed to charge me $for the service and refund the restAs soon as the amount is credited to my credit card, I will let Revdex.com know so that this complaint can be closed Regards, [redacted] ***

Your request for assistance has been escalated to meI am in the process of obtaining the vehicle’s repair history which I will share with BMW NA’s Regional Management Team As soon as the Regional Team renders a decision on what action BMW NA may take, I will contact you Please note the process may take approximately business days.In the meantime, please feel free to contact me should you have any questions I can be reached Monday through Friday at [redacted] [redacted]

The customers request has been denied Per the Service Manager *** [redacted] at [redacted] BMW, Lakeland, it has been determined there is an indention in the door panel that can only form from something being pressed up against the door panel for extended period of time, not from water or cleaning the panel

Tell us why hereFrom: [redacted] , ( [redacted] Sent: Tuesday, February 23, 11:AM To: [redacted] > Subject: RE: Revdex.com case# Dr [redacted] /case# [redacted] Good Morning [redacted] : After leaving an initial voice mail on 2-19-16, I called again and was able to speak with Dr [redacted] this morningShe provided me with the needed VIN ( [redacted] ) mileage (105,046) and dealership informationShe has agreed to send me a copy of the written estimate from [redacted] BMW required to complete the repairs on her XBMWOnce I receive the written estimate, we can review the possibility of goodwill assistance with the repairKind regards, [redacted] --------------------------------------------------------- BMW of North America, LLC [redacted] Executive Customer Care Customer Relations and Services [redacted] NJ 07675-Tel: ###-###-#### Fax: [redacted] E-mail: [redacted] Web: [redacted] This e-mail and any documents accompanying it contain information which is sensitive and confidentialThe information is intended only for the use of the individual or entity named on the transmissionIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail and attachments are prohibitedIf you have received this e-mail and any accompanying documents in error, please notify me by telephone (###-###-####) immediately