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Complaint: I am rejecting this response because: [redacted] BMW replaced the transmission and the mount broke while it was in their possession while performing the replacementBMW should replace the mount at their expenseThis is a typical pattern of repair and return for [redacted] The number of complaints across the internet aboutBMW reliability is astoundingYou charge a premium for a product the that has a short shelf life.The pride of owning a 'fine tuned German Automobile' is diminished by the poor quality of partsand unreliability of repairsFix your cars so that have the 'bullet proof' reliability of a Honda.Replace the motor mount at BMW expense, not mine! Please prevent me from being one moredisappointed BMW customer on Facebook.Thank you

Complaint: [redacted] I am rejecting this response because: I have already filed a separate complaint with the dealership, as well as with BMW Financial However, this specific complaint with BMW North America is regarding the service and responsiveness provided regarding my inquiry When I called in and spoke with a client care representative, I was promised I would be contacted within hours Not only was I not contacted within hours, but I called in several different times, and I was told that the issue had been escalated and that I would be contacted soon with a resolution After several days, I called back I spend nearly two hours on the phone before I could get an answer regarding the status I would like the unresponsive and dismissive nature of BMW North America's customer relations department to be noted formally thru the Revdex.com, in the hope that it may prevent another consumer from having the same experience in the future Regards, [redacted]

We received your letter dated 12/13/regarding [redacted] BMW xxDrive28iBMW of North America, LLC is reviewing this matter, and I will contact you soon to discuss your client’s concerns in detail Kind regards, [redacted]

To Whom it May concern:We've received and are reviewing the customer's request for re-imbursementWe'll require business days to fully review this matterPlease anticipate a final response by then.Kind regards,***

Tell us why here...Re: [redacted] ***/BMW [redacted] - Case #: [redacted] The telematics hardware technology in your vehicle is outdated and no longer supported by the telecommunications vendor BMW NA had a contract with.BMW has been advised they will discontinue their support on June 30th, As a result, there is no hardware or software upgrade path We have advised customers that their BMW Assist contract that they had previously renewed annualy, cannot be renewedCustomers who have paid to renew their contract will automatically receive a refund on a pro-rated basis regardless whether customers requested the refund or not

BMW responded to MrHenriquez on 8/14/regarding his stalling concern The warranty for his motorcycle provided coverage up to years or 36,miles Coverage ended June 8, As a result of this review, the motorcycle will not be repurchasedWe requested the following information: The last date the bike was serviced for this complaint? Which dealer was the bike taken to and were they able to verify the complaint? Copies of the repair orders As of today, MrHenriquez has not respondedKind regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have concluded our review of the Revdex.com complaint, case number: [redacted] and request for reimbursement of the faulty oil filter housing unit in the amount of $8, Our original position remains unchanged Additionally, this vehicle came with a four year or 50,mile limited warranty against manufacturing defects in material or workmanship Since the vehicle warranty expired on by date 03/27/2012, the request for assistance cannot be consideredThus, no financial assistance or reimbursement will be offeredAlthough we are closing our file on this matterShould Mrand Mrs [redacted] have any further questions, our authorized BMW centers are always available to assist our customersKind regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Dear Revdex.com, We have received customer *** *** letter for assistance on his airbagWe will be looking into helping his situation. Thank you.Natalia L***

***,BMW NA has reviewed the consumer’s request for assistance with oil and engine related repairsWe have discovered the vehicle has an aftermarket oil filter, was overdue for oil service -recently and throughout the life of the vehicle. The vehicle has no current open recallsThe factory
warranty expired on the vehicle by mileage at 50,miles and date on March 27, 2016, whichever came first. Additionally, the vehicle was purchased at a non-BMW center and currently have the vehicle at a non-authorized BMW center for repairWe cannot support work performed on the vehicle at non-authorized BMW centerBased upon all the above-referenced factors, no financial assistance will be extended by BMW NA toward the vehicle repairsKind regards,*** ---------------------------------------------------------BMW of North America, LLC*** ***Executive Customer CareCustomer Relations and Services

There was an error on the BMW Web page. The cases come priced individually. The correct MSRP of two cases, two sets of hardware and set of two locks is $889.70. The labor to install would be additional. We provided Mr*** goodwill at the stated price. He is
responsible to pay for one case plus installation. BMW pays for one case + all hardware to install. BMW Motorcycles of Dulles has been informed of this goodwill

Good afternoon ***,The airbag involved in the recall has been ordered and will be installed by the dealer BMW ** *** *** We have confirmed this part order as a rush and the dealer will reach out to the customer to coordinate scheduling of serviceWe will also reach out to customer
from BMW NA to clarify status of the install.Please let me know if you have any addtional concerns or questions.Kind regards,Kurt

This response is in regard to complaint *** The customer purchased the vehicle from an independent dealer after the BMW year/50,mile new vehicle warranty expired. The vehicle is a with over 150,miles BMW NA has worked with the customer in the
past, provided goodwill in repairs, and offered the customer $1,Owner Loyalty toward the purchase or lease of a new or Certified Pre-Owned BMW, from an authorized BMW Center. BMW NA is unable to provide any further assistance at this time. Thank you. Donna R***Executive Customer CareBMW of North America, LLC

I have sent an email to *** *** today regarding this particulat complaint, I have also left a voice mail for her.Please see copy of emailpasted below:From: *** *** (***) Sent: Wednesday, March 15, 3:PM To: *** *** ***> Subject: RE: Revdex.com case #: ***/*** *** Hello ***; I wanted to share the copy of the customer’s email dated 2-27-17, in which she advised she had notified the Revdex.com that the issue had been completely resolvedPlease see email copied belowapparently she did not recall sending that to me, but I sent her a copy of it as wellI told her I would share it with you too.Please call me directly if you need to discuss furtherAt this point, our goodwill offer was not sufficient, and she will taking legal action against the dealership From: *** *** [mailto:***] Sent: Monday, February 27, 11:AM To: Franks Rebecca, (***) Subject: RE: S*** *** Hello ***, Please have the service manager give you a tracking number for the anchor/ covers for the baby seatAlso, please forward your offer of 1,in writing along with a copy of the releaseAn attorney will review the offer and look at the releaseYou can send this via emailI've also let the Revdex.com know that this matter is completely resolvedThanks for your assistanceIt was a pleasure working with you to try to reach a reasonable agreementSorry that didn't happenOnce again, thank you. Best, *** ***

A $check was mailed on 5/2/in leui of the *** Gift Card

Complaint: ***
I am rejecting this response because:
There was no leaking around the belt area that broke and got sucked into the engine My car never ran low of oil and never showed any signs of an oil leak I feel like I have been lied to the entire time BMW of Huntsville messed something up when they replaced my water pump for a second time within a couple months A BMW engine should not “Suck A Belt” inside causing damage of this magnitude
Regards,
*** ***

***, ***/BMW 328i/*** - Revdex.com Complaint - Customer Refund - Case # *** BMW Na has agreed to send *** *** a refund in the amount of $ She will receive the check within weeks. We apologize for the delay and any inconveniences she had
experienced

BMW North America has spoken with Mr*** and he stated that he no longer owns his 535i as of January He traded his vehicle in to the dealership BMW of Columbus for another vehicleThe file is now closed on BMW NA's side

Complaint: ***
I am rejecting this response because:My complaint is based on the design of the BMW X-tailgate1) Tailgate has automatic kick closure2) Tailgate has no chirp noise to notify tailgate is closing 3) The tailgate latch was reversed; female to maleThe latch is now an exposed metal hookRegardless of my lease agreement with BMW, I signed notification with BMW for voluntary repossession. I WANT TO BE CLEARSomeone will be brain injured from this designWhen this happens, I want BMW and Revdex.com to understand that I took the time and patience to advise of my personal experience.Signed,
*** *** ***