Day & Night Heating & Cooling

Complaint: ***
I am rejecting this response because:As previously stated, my vehicle returned to the shop for a third timeI have yet to receive an explanation as to why my vehicle was released to me under dangerous conditionsAlso, reasoning behind the duration my vehicle spent in the repair shop to be returned unrepaired.
Regards,
*** ***

I am rejecting this response because: the extended warranty being utilized does not address my complaintThe issue I have is with the production of the vehicleDefective and faulty parts were used to manufacture my vehicles and many othersThese products have caused out of pocket expenses not covered by the extended warrantyMy vehicle was not included in either of the water pump recalls, instead I had to file a claim using my warrantyI have not been offered any funds to replace my vehicleMy vehicle was appraised at $12k, however there is $30k owedIt's still unsellable by ntshaIn addition, I do not believe that when this vehicle was priced that the amortized value would be at $12k todayI believe the faulty product itself has caused a huge decrease in its valueI want BMW to stand by their product.I would love to enjoy riding in my vehicle daily without a warning light coming on or the fear of being strandedThis is my first BMW product and definitely my lastThis year old vehicle should not need to have the water pump, turbo motor or drive belt replacedAll of which have occurredI have kept my vehicle maintenances as required and never anticipated to utilize my extended warranty so soon on such repairs.it would be nice for BMW to put this hardworking mother out of her misery for the sake of her sanity and wellbeing of her familyUnfortunately, the extended warranty will expire soon and I foresee more issues with the quality of life remaining in this truck

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

That response is a lieAll they say is take it back to the dealerHow many times am I suppose to so that for the same problem? Those people
have stonewalled me now going on six monthsThey refuse to acknowledge that this car is a lemon, and cannot repair itThey refuse to put me in another car, or help in any way

Hi *** As per my voicemail today, October 9, 2015, our dealer has sent the prorated refund check to oyu overnight with signature required. The tracking # *** I apologize for the delays you have experienced thus far. The check #*** is for 1572.00 Kind regards,

The current mileage of the above vehicle is 56,miles and no longer supported by the 50,miles or year BMW New Vehicle WarrantyAs a goodwill gesture, BMW NA agreed to offer this customer $2,goodwill assistance toward the cost to replace the engine, which was driven at least
9,miles with an overdue oil service Prestige BMW reduced the estimate from $17,to $13,600.00. We feel our offer is fair and it is final

Customer has been provided a rental vehicle until the permanent solution is availableKind regards, Donna Russo Executive Customer Care BMW of North America, LLC

The case was reviewed and the technical evaluation of fault codes reveled that bike was found to have been operated outside of the engine’s parameters. It exceeded redline on occasions. The resulting damage was determined to be negligence and improper treatment. Warranty
coverage for this repair has been denied

Customer reached out to BMW NA regarding warranty concerns due to warranty expirationWe were unable to assist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** ***I understand your frustrations however, there is documentation of you declining two maintenance repairs, one in September and the other in January Our certified engineers attest that if these repairs were completed, this current situation would not be happeningThe final offer from BMW of North America is listed in my previous responseIf you agree to move forward, please contact *** BMW to arrange the service appointment.Thank you.Best Regards, Caitlin -- BMW of North America, LLC Caitlin D* ***Southern and Central Region RepresentativeCustomer Relations and Services***
*** *** ***
*** ** ***

Our field team has reviewed your case and approved a reimbursement of $as a good will gesture from BMWNA. If you accept this offer, I will have a check for that amount processed and mailed to you. Please confirm acceptance by Monday December 5,

I am rejecting this response because: when I learned a month ago that there was a recall on the bike that stated bike prone to stall which can cause a crash I took the bike of the road and cancelled insurance I have take the bike in the past to different dealer to solve the stalling issue without success I'm years old with two replacement knees I can not afford to crash due to a mechanical recall that bmw has not been able repair When I spoke to the bmw representative he was going to look into transporting the bike to a dealer

RE: BMW 535i Sedan, VIN: *** *** ***, I hope this email finds you well! BMW of *** *** and BMW North America, LLC are pleased to offer a onetime goodwill gesture for the cost of the High Pressure Fuel Pump and for the cost of the fuel sensor, to be completed at BMW of *** *** Thank you for choosing BMW Kind regards, Veronica -- BMW of North America, LLC Veronica S*** Executive Customer Care Customer Relations and Services *** *** *** *** ***, NJ 07675- Tel: ###-###-#### Fax: ###-###-#### E-mail: *** Web: *** This e-mail and any documents accompanying it contain information which is sensitive and confidentialThe information is intended only for the use of the individual or entity named on the transmissionIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail and attachments are prohibitedIf you have received this e-mail and any accompanying documents in error, please notify me by telephone *** *** *** *** *** immediately------------------------------------------------------- Tell us why here

Complaint: ***
I am rejecting this response because: The information given by the response is not true First of all, Key #was not missed Secondly, I did accept the refund, and received it in person at the *** *** ** BMW Dealership
Regards,
*** ***

Good afternoon ***,
JRE: *** *** - BMW MSedan, VIN: ***
This email is regarding the above-referenced customer and vehicle, reference complaint, ID No***
BMW NA has been in communication via telephone and email with *** *** since November 20, regarding
his BMW MSedan, VIN: P*** *** advised the vehicle is presently at Valley Auto World, Incand he believes the engine failure is a manufacture's defect and wants the diagnostic data from BMW NA showing the engine failure
On December 4th, BMW NA notified *** *** that we will cover 100% of the diagnostic fee to fully inspect the engine on the vehicle at Valley Auto World, IncWe also agreed that our BMW Technical Service Engineer (TSE) present during the diagnosis at Valley Auto World, Incon December 11th
Today, the TSE and Valley Auto World are actively working on the engine evaluationI notify *** *** via telephone today that BMW NA is working to reach a final determination regarding the engine and resolution*** *** advised okay and I will follow up with him next week after the dealership and BMW finalize our vehicle evaluation and testing
I will notify you of the final outcome once available
Please contact me at *** *** ***, if you have additional questionsI am available Monday through Friday from 9:a.mto 5:p.mET
Thank you
Kind regards,
*** ***
Executive Customer Care
Customer Relations and Services

Dear ***:I sent you an email on 2-10-which I have copied below, to which you sent a thank you response.I am still trying to mediate a resolution between the dealer and the customerAt this point I am waiting to hear back from Ms***. From: *** ***, (***)
Sent: Friday, February 10, 2:PMTo: '*** *** ***>Subject: RE: Revdex.com case #: ***/*** ***Hi ***:We are working with the customer and Wide World dealership in the hopes of mediating a resolution.I will provide another update once I have some additional information.Kind regards,***

Writer unable to get in touch with customerCustomer has not responded to attempts to reach out

Complaint: ***
I am rejecting this response because: Due to the fact that I was lied to from BMW on how safe the car was and that how BMW was going to give me rental car that was a BMW and has not done soAlso being told that myself and family DO NOT matter if for some reason I was to be in an accident with there car and the airbags go off and dont work as they shouldThey are spending on a rental car that is nothing like a BMW as they said I would get in replace of giving them my car! I have asked to speak with some one in a supervisor position and was told NO and that they will not let me give them my car to swap out with one of the same type that was not in the airbag recallI have spoke with them many times and cant seem to talk to some one that will listen and not push me under the BIG BMW RUG and not hide the fact that there is a big problem with all of thisI get told to talk to the dealership on buying an other car but the problem is that the value since the recall has dropped and to trade the car in to them I would only get around and then get hit with tax tags and a monthly payment I cant affordHow is it OK to lie to the customer and think and tell them they don't matter and then tell them to go and buy a car from them at the dealer?
Regards,
*** ***

Complaint: ***
I am not accepting this response because:
The service records indicate that the vehicle was brought in for service because of
excessive oscillation (i.eit felt as if the rotors were warped) at highway speeds, which I thought to be a safety hazard when braking It was more difficult to control the vehicle because of this and slowing times felt longer The front discs were already replaced because of this same issue, at no cost to me The dealership did not follow protocol by measuring the thickness of discs and any variation of thickeness at different points on the discs I did not request that the rotors be replaced because of rust- I asked them to explore the excessive oscillation by driving the vehicle on the highway at 65mph to try to slow the vehicle They did not measure the thickeness of the rotors or take the vehicle on a test drive to investigate this safety concern I have several dealers vouching that they would have replaced the rotors, if warped, at no-cost to me However, I needed the car that day to travel out of state
Respectfully,
*** ***