DC Energy Innovations

This is a big job and has processed and scheduled. We apologize for the delay. This issue has been resolved.

This account has been cancelled as per customer's request and a refund has been issued as scheduled. Customer actually received an increased refund as well as had the cancellation fee fully waived. Nothing wrong ever transpired on this account. Customer was entering wrong information when trying to...

log in and the system's security feature locked the account after a set number of attempts. As soon as the customer called it in, the account was verified and unlocked accordingly and the customer as able to log in. The account is cancelled as of June [redacted] when it was requested and refunded as mentioned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have never made fraudulent claims, and we have decided to no longer engage directly in conversation with this company due to the repeated false allegations against us and poor business practices that they have demonstrated. We will not stand for repeatEd false accusations made against us by this company regarding the unfortunate boiler breakdown in our home and our unfortunate decision to have faith in and engage in contract with this company. We have turned over the information we have to a lawyer and leave it in his hands at this time. Thank you Revdex.com for at least providing a safe place for consumers to expose corrupt business practices and defend themselves against bad business practices such as that demonstrated by HSC. We will not stand to have our names tarnished because of the practices of this company.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The comparison with buying jeans at Gap is completely incomparableand absurd. Customer opened a contract in April, and filed a claim forsomething she did not have coverage for in July, and then decided to upgradespecifically to get that claim covered. That is, by definition, fraud. Customerwas advised that she can upgrade, but that issue is of course pre-existing tothe coverage she is upgrading to and would not be covered. Otherwise everyonewould sign up for the most basic coverage and then  upgrade accordingly tocover non-covered issues. Suggesting that it is ok and normal to do so isabsurd. Filing false complaints and slandering us for following our contractand providing the service we offer and customer purchased is blatantly wrong,immoral, and fraud. There is no talking around the simple facts of thesituation. HSC did everything we were supposed to and offered more than we areobligated to. Unfortunately the customer decided to take the improper approach.A correct, pro-rated refund has been issued and will be received in the form ofa check. We are not sure what the customer means by "they do not believeme", but the facts of the matter are very simple and easy to see. Again,HSC did nothing wrong and are a victim of this false complaint which was meantto slander our company for no reason and to try and obtain more than what iscontractually entitled. This case is now closed and the account is cancelledand the correct refund issued.

Customer filed a claim on 1/**/2017 before even moving in on 1/**/2017. The house was vacant and unit was already not working before she even moved in. This is the textbook definition of pre-existing. This is an unethical complaint intended to bully our company. Unfortunately we are strictly a home...

warranty company and do not provide such services whether the customer files false and preposterous complaints or not. The customer herself admitted to a supervisor that she turned the unit on for the first time and it was not working and then started threatening to file a Revdex.com complaint if we do not meet her demands. She refused our courtesy assistance and opted to file this fraudulent complaint. This case is considered closed, the account will be reviewed, and should be removed from our records.

While we generally appreciate all of our customers' feedbacks, and always give the customer the benefit of the doubt that perhaps maybe either us or a technician made a mistake or maybe the customer simply misunderstands the coverage, given the long history of this account it is very clear and...

evident that the customer is fully aware of coverage and is intentionally twisting obvious and simple facts and provides false information in an attempt to fraudulently bully our company. This account has now been flagged and will be reviewed and handled accordingly. Every statement made in the customer's false complaint is simply an intentional twisting of facts. Customer had numerous claims that were covered. Customer had numerous claims that were not covered as per the contract and yet HSC spent hundreds of dollars on those claims despite it being the customer’s responsibility. Customer even had a claim which was not covered and HSC offered the customer $850 of free money without any contractual obligation to do so and above and beyond any obligation whatsoever. Literally just goodwill free (a lot of) money just as a courtesy to the customer to help her and because customer service is our utmost priority, and the customer though initially agreeing to it later refused this generous offer in hopes of fraudulently getting more by providing false information to the Revdex.com. Continuously filing claims or refusing to accept the terms of coverage for something that our services do not cover will not make that issue covered. Twisting facts and making up false information about an issue that our services do not cover, also, will not make that issue covered. As clearly stated on our contract, and as customer is well aware of, plumbing leaks are covered within the main foundation of the home except all piping and plumbing outside of the perimeter of the foundation or below the lowest floor of the home (including under the foundation or in a crawl space). We are a home warranty company and not a general contracting, remodeling, or home improvement company. Customer had a leak underneath her home which we, as a warranty company, do not cover. Nonetheless we spent $190.00 on this claim that was the customer's responsibility. Pretending that it was not covered because her floor is a hardwood one as if the material of the floor is a deciding factor and that all other such cases are covered except for hers is simply false, absurd, factually incorrect, and does not and will not change the terms of coverage. Demanding that it should be covered despite it specifically not being a covered peril is also absurd, incorrect, unethical and will not change coverage. Customer has plumbing coverage as stated in the terms of coverage. The fact that she had an issue outside of the terms of coverage has nothing to do with our services. Customer's statement that duct work is covered except for hers because it is under her, again, hardwood floor, is not only factually incorrect but does not make any sense. What does that even mean? Duct work coverage is an HVAC category which covers breaks or leaks in the HVAC ducts and vents none of which are below the foundation of the home and have nothing to do with the customer's floor. Customer had an issue with her clothes dryer vent, not her HVAC ductwork. Besides the facts that the vent was incorrect and improperly installed and literally missing parts (all of which are not warranty issues and are not mechanical failures due to normal wear and tear), dryer vent is simply not a covered category and there is no coverage offered for it. Nonetheless HSC spent a lot of money on it as a courtesy. Customer's actual dryer was tampered with, whether intentionally to sabotage it or not is irrelevant to coverage, and not subject to coverage. However, HSC yet again offered a courtesy of hundreds of dollars to help the customer replace the unit. Statements regarding customer's air conditioner are not only factually incorrect, but are a flat out and inconsistent twisting of facts. Customer blamed it on "slight dirt on the outside unit", then on "slight dirt on coil", wanted to do a repair, then did not want to do a repair, didn’t want a replacement, then wanted a replacement, and continuously makes things up and tries to find ways to blame someone and get it paid for by our company. The fact of the matter is that we did send out a technician and the issue was an extremely poorly maintained, dirty system that needed maintenance and a new coil because the system had debris in it. There were no mechanical or electrical failures due to normal wear and tear and the obvious lack of maintenance and terribly dirty condition of the system is what the issues were. HSC advised customer that this is beyond repair and needs to be replaced, and yet again, despite it not being covered offered the customer $850 in good faith to help with the replacement costs, above and beyond any contractual obligations. The customer wanted a repair and did not want to replace the system. Despite it blatantly not being a covered issue, and us offering a large courtesy towards replacement, HSC offered to put that towards the repair. However, the customer would have to agree to and sign a liability release waiver as neither HSC nor the service company would warranty or be responsible for any issues post the repair or if the repair would not hold for long, or at all as was very likely. The customer immediately changed her mind and no longer wanted a repair as the goal was always to get others to fully pay for what is her responsibility. HSC has since kept the offer open for free $850.00 towards replacement as well as an extra separate courtesy towards replacement of the non-covered dryer. So HSC has covered claims, has spent money on non-covered claims which should NOT be covered (just like, for example, a car. If a customer's car was to break down tomorrow, it would not be covered as we are not a car warranty company and a motor vehicle would be excluded from coverage much like the pipe underneath the home), and has offered very high and generous courtesy amounts for non covered issues. Everything stated in the customer’s complaint is factually incorrect and intentionally made up. This complaint is unethical. She did appeal and request a supervisor and has been working with a supervisor who helped her with courtesies and issues. There is a difference between appealing a claim, which was done, and attempting to scam a company. All courtesies on this account have been voided and/or frozen and the account is under review. Should the customer have any questions or concerns she can contact the assigned supervisor she has been working with.

Unfortunately the information presented in the complaint is simply incorrect and are opinions intended to paint a false picture. Claiming the system "worked fine in warmer months leading up to the event" is incorrect. The customer's system was completely out of coolant which means an invisible leak...

in a sealed system of metal coils had to have developed, at which point the coolant slowly over a period of time leaked out and leaked out fully, all of which takes much longer than the potential one month of warm enough weather prior to filing a claim at the start of the season. The system will turn on "fine" but it will not cool and will put a strain on its compressor when operated without coolant, and will appear to "work fine" when there is still coolant in the system while it is leaking out. Which again takes time. Customer is fully aware that the issue was clearly and obviously existing prior to the contract and despite it being not subject to coverage, HSC repaired one of the systems. Anything the customer claims he did on his own and happened afterwards, is again his opinions but have absolutely nothing to do with HSC, was not to HSC's knowledge nor with HSC's approval. Replacing the capacitor would have nothing to do with clogs or leaks. Which means that system also had other, earlier issues unrelated to the capacitor. Customer tried to cash in on the non-covered system one more time few months later and was advised of the same. However, HSC offered a generous courtesy without any contractual obligations to do so. Instead of appreciation the customer decided to file this false complaint in order to demand and dictate terms of a courtesy. A preposterous notion and a clear attempt at bullying and forcing our company to give him what he is not entitled for. Our courtesies are our decisions and are conditional and the customer may accept or refuse it. However, at this point all courtesies are void and all claims will be handled in accordance to the contract. Customer signed up with two bad systems and was still given one repair and a large courtesy which if put in perspective is double the amount of his entire annual contract. HSC is an honest company and will remain so and continue to provide great service in accordance to the plans and contracts purchased even when faced with such unethical complaints. We have zero contractual liability or responsibility or obligations for customer's desire for financing and do not provide financing or any other banking services.

This customer/complaint are complete fraud and have already been flagged by our Fraud Prevention Department and will be handled accordingly. Literally everything in this complaint, as well as on all other slanderous false reviews customer posted all over the internet in her intentional slander...

campaign are false. Customer has a completely not covered system. Customer has a mis-matched, rigged, inadequately sized system which she knew was not covered. It is in multiple places in the contract, clearly stated as not covered. Customer has been threatening with filing false Revdex.com complaints for a long time, attempting to bully our company into just giving her free money. She was offered a goodwill courtesy through a program we have and has refused it. The she filed a claim on 8/**, a Saturday. She was called by an agent the very next day, 8/**, a Sunday and was informed that the claim was assigned. Customer cancelled the claim and said she went with her own solution (claim was clearly just a technicality as she was not intending on using our services) and demanded we, again, just give her free money she is not entitled to - not through the contract or any policy, nor ethically. This contract is scheduled for cancellation in accordance to the contract/policy. Any outstanding balances, if any, will be subject to further actions including but not limited to collections. No monies are due or entitled to this customer on this contract. Customer is attempting to bully an honest company into, again, just giving her free money, against policy, she is not entitled to and evidently is not even attempting to hide it. This is a very clear and straight forward case and will be dealt with accordingly by the proper departments.

Unfortunately this complaint is completely false, unwarranted, and fraudulent in nature. Customer misuses terms such as "covered per my contract" to paint a picture of something that should be covered but was not which is a gross misrepresentation of facts. At this point it has also become clear...

that it is done intentionally and consciously and not due to lack of understanding or miscommunication. We are happy to provide correct and honest information as we believe all complaints, honest or fraudulent, should be transparent so that honest people can see for themselves. It is important to note that we are strictly a home warranty company and do not provide home improvement services, remodeling projects, or general contracting services. We do require all covered systems and appliances to be fully operational to the manufacturer's originally intended design and specifications at the start of the contract. Customer had two major home systems which were bad upon moving into the home and so purchased our warranty to fix up the house - not a service we provide and not a service we charge fees for accordingly. Upon being informed that issues existing prior to the start date of the contract are not subject to coverage, the customer threatened to complain with the Revdex.com and continued to argue that these systems "are covered". They are not. It is clearly stated in the contract, it is what a warranty is by definition, and customer has been numerously advised of this by numerous agents. Customer signed up for a service we do not provide and with intentions of using unethical practices and false complaints to get what they are not entitled to. HSC is an honest company and has strict policies regarding such behavior and intents. We will not be providing service we do not provide and fixing up a house just because they customer files false complaints, and we are not going to be "amending our product" as suggested by the customer in his complaint just because he was not able to get what they were not entitled to. Home inspection reports are not required to purchase a contract, which is why the customer was able to purchase one. Most of our customers purchase our products while having lived in their home for a long time and do not have inspection reports to begin with. They may be requested when claims are suspected or deemed to be pre-existing and are only for the benefit to the customer. This customer has requested to cancel his contract and it has been cancelled per his request. He is no longer a customer of HSC and there is nothing left to do. No courtesies can be offered due to false complaints and evident intentions, everything will be strictly according to the contractual obligations. Please feel free to contact us with any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is a false complaint and is NOT by a customer of HSC. The customer is overseas and has been working on this non covered issue with an agent and is in communication with our agents. This complaint is left by the property manager who is not the property owner and not an HSC customer. A complaint...

needs to be filed on her company instead for unethical actions. This person undermines the coverage and the home owner and acts extremely rude on the phone and placed this complaint. Please remove this as it is completely bogus. Property manager was trying to get free non covered systems replaced at our expense and was enticing the home owner to commit warranty fraud. The home owner, and actual HSC customer, has been in contact with a supervisor and is the one handling this account, not the person who made this complaint. This account will not be discussed with this person any further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am not attempting to extort money from HSC. I am simply requesting a refund of money to which I feel I am entitled based upon the representations made to me by HSC staff. Again, HSC agrees that they offered a “good will” credit of $845 as a courtesy toward the replacement of my upstairs unit, which HSC deemed eligible for replacement based on the report received from their technician. I agree that I did not accept the credit at the time it was offered because my family was not in a financial position to replace the unit then. However, HSC did not indicate there was an expiration of the acceptance of the “good will” credit and that if I did not choose to replace the unit right then, I would forfeit my ability to take advantage of the credit. My husband and I decided to use the upstairs air conditioning unit for as long as we could until we were forced to replace it due to our family’s financial situation. HSC does not dispute that there were no repairs done in the interim to the unit that would result in the unit being no longer eligible for replacement as they’d previously deemed. HSC is arguing that I am trying to “bully” them into giving me “free” money not owed to me, but I am only asking them to make good on the representation they made to me as a paying customer.  The money I am seeking is not “free money” because I paid my contract fee to them on time via automatic deduction monthly, so the “good will” credit they represented they would provide is money to which I feel I am entitled.HSC appears to be unhappy with the fact that I chose to go with an HVAC company outside the vendors with whom they have an affiliation, but they are not accounting for the poor service that I had reported to them in the past regarding a couple of the vendors they had sent me in the past. So, as a customer, I believe I am completely permitted to use whomever I feel most comfortable with performing service to the house I own.  Further, HSC appears to be unhappy with the fact that I have chosen to express via social media platforms my dissatisfaction with their service, as it my right as a customer. I am only seeking to inform other potential customers of my experience in an effort to allow them to make an informed decision as to who they choose as a home warranty company. I am in no way slandering them, as the definition of “slander” is to make a false representation, but none of the statements I have made are falsities, but rather actualities of my experience as a customer.Finally, I am also seeking the reimbursement of the $233 I paid out for a service technician to come out to my home on Sunday, August [redacted]. The representative from HSC with whom I spoke indicated that reimbursement would be an option and that all I needed to do was submit receipts.In my opinion, HSC has only makes representations in the hopes to string me along as a customer. I followed each of the instructions provided to me by their staff. I waited for a response and did not receive one. I called to follow-up on the receipt submissions, I’d made and was told someone was going to call me back. No one did. A week later, I called again to follow-up after having heard nothing and requested a supervisor call back in order to get some response.I have been a diligent customer and perhaps this is a trait with which HSC has not experience in the past, but I am not happy with them just saying, “No, although we said we would, we decided we no longer aren’t.” It is unfair, misleading and should be unacceptable. As such, again, I asking to be reimbursed the “good will” credit of $845, as well as the reimbursement of my service fee of $233.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is nothing new on this rejection. Just continuous false accusations and absurd statements. HSC will respond to the received AG complaint with proper and factual information. It is disheartening to which lengths and unethical tactics people go through to attempt to get new systems for their home. HSC is an honest company and provides reputable service and will continue to do so even when faced with such attacks. Customer even mentioned he refuses to answer his telephone while HSC has kept an open line of communication and an agent attempted to reach him numerous times for arbitration preliminary review. Customer is simply trying to bully our company with such tactics as false complaints and will be handled accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
After I called another repair company to come put Freon in for cheaper than what this company was charging, we came to find out that it was not the Freon.  Yes my air broke days after purchasing a Home Warranty.  Things happen, I made another claim for them to send another tech since the issues was not resolved the first time.  The company would not send a tech out they just automatically assumed that it is pre existing.  So, basically if your unit is not brand new then anything that happens to any item is pre existing.  It clearly states in the contract that it covers up to $2500 in cost but I guess you have to have brand new everything before they will even consider working with you. Their ratings are a lie.  It's funny that their tech guy said their company and Choice were the worst Home Warranty companies.  I saw the email that showed it took them a whole week to contact him about my air.  I wish to cancel my policy and never have anything to do with this cheap, cheating company.  I should of read all the customer reviews, after all this happen I did research and found that this is a routine for this company.  Just cancel my policy.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer was offered options on February [redacted] and contacted daily since but has not replied back as of yet. An agent continues to follow up with the customer but as of now to no avail.

This case is closed. The account is cancelled and refunded. The account is scheduled for preliminary review by our Fraud Prevention Department. Please refer to our original response for any details on the facts of the matter.

I have read the responds from HSC regarding my complaint of the installation and qoute of ($1000) for a Hot Water Heater.  I have since purchased the Hot Water Heater, and have had it Installed for half the price qouted from HSC.  I believe I should get a refund of  ($345.00) for the purchase of my Hot Water Heater, since I had to go outside of HSC.    Although they believe they have done nothing wrong, no one has yet contacted me as Valued Customer, Period.  I will however contact HSC, to try to get this issue resolved, Today to see if I will be given my refund for at least the Hot Water Heater. If so I will stay until the contract end in July. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has Their service provider is not trying to fix  the compressor he has given them several prices for units that are compatible with the furnace and does not require freon the company is the one who wants to replace everything he's been sending them letters and they have not been returning his emails because he would like to proceed with fixing my unit. If they're refusing to replace the actual unit with West affordable the deluxe unit then I require them to repay me all monthly payments that I paid up until this month and close my account my family has been going without air conditioning for several weeks as I stated before I'm a disabled veteran and I would not like to have the veterans association involved in this company's business and how it deals with veterans.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The contractual cancellation policy is not funny, it is strict policy. It is an annual contract and the cancellation clause is there partially for the reason of preventing and avoiding situations where people sign up, obtain an expensive repair or replacement, and cancel. The contract is annual and while you may cancel at any time, claim costs for the current warranty term have to be paid back on any early termination before the expiration date. The prior claim was mentioned in response to making it seem like our company does not provide good service when, in fact, good service was provided both times and both items (big and small) were replaced. If something is not desirable with the type of fan after the fact, which is understandable and may at times happen, that does not take away from the service provided. We also cannot demand from the technician to come back and do work and buy a new item at no cost when he installed it with the customer's approval in front of them. We can ask, which we did, but we cannot demand and he, unfortunately but understandably, declined. We understand the desire for a different fan. We are, after all, all consumers as well. However, to file false Revdex.com complaints when no wrong doing was done and all services provided were good, is simply wrong and misleading. In good faith, we can offer to ship the customer selected fan from the link on the rejection directly to the customer's home at no cost to the customer. Customer can also keep the new fan that was recently installed. However, no installation will be provided as we have already paid for and supplied it. We will be happy to send the technician out but the labor costs would be the customer's responsibility. This is not a warranty nor a contractual service. This is a courtesy, above the replacement provided already under contract, in good faith to resolve customer's concerns with customer service and go above and beyond to assist with their home needs. Should the customer accept, please let us know and an agent will contact the customer.