DC Energy Innovations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Home Service Club continues to a) ignore the $1000 price discrepancy between what they said the original technician quoted and what he told us he quoted, b) deny that they refused to contact the original technician to clarify the price discrepancy noted above, when that is exactly what they did (see previous emails), and c) address their customer service department's statement that I should "see what happens to my claim" if I contact the Revdex.com. For these reasons, we reject their response.In addition, we discovered this week that the second technician had, when at our house to diagnose and provide an estimate, opened the portion of our HVAC system located in our attic and not put it back together before leaving our house. The system door was open and the screws were sitting on top of it. This is completely unacceptable workmanship and led to significant wasted energy -- and expense -- as our HVAC system tried to re-cool our house but was unable to do so because of the open door to the indoor system component.Sincerely,
[redacted]

This is ridiculous. Why would I want to fraud this company?!! I am a doctor and assistant professer in the department of [redacted] and my wife is an anesthesiologist as well. Combined we make close to a million dollars so why would I want to fraud over $300!!!! I want to listen to the recorded call where I allegedly said that "I wanted to cancel my contract". I said I "wanted to cancel my service call". When I signed up for the contract in 11/2014 I also signed up for automatic paymant via my credit card. I spend 5-10K a month on that card so I really wasn't looking at it for their $67 monthly charge every month so I did not notice when they stopped the automatic payment. When I called recently, I first asked was if my contract was active because I wasnt sure which company I had my contract with. I get emails from several companies and I dialed the number from one of the emails and before signing up with Home warranty, I had a contract with American Home Shield and so when I called I wasnt sure which number I had dialed. So, once I was told that I did not have a contract I immedialty looked at my credit card to see which company I was paying for and called back immediatly to find out why my contract was canceled. It looks like I was paying up to 4/2015. I still dont understand why they would cancel my contract without sending a written notification. Obviously, this company hires employees that are not the best at communication because if they were then they would clearly have heard me say I wanted to cancel my service call and I never said "cancel my contract". Also, I asked them if I was going to be charged the $125 service charge, why would I ask that if I wanted to cancel my contract!!!  Fraud is not a light allegation and the fact this representative of the company keeps using this word is extremely worrisom from a litigation stant point for the owners of this company.  If they are 100% sure that I said "cancel my contract" then they should have no problem letting me listen to it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spoken with this business as well as the contractor they sent out to look at the unit, I have a copy.of the options he personally emailed and they are not just replacing a compressor. Why would they advertise that if we can't fix it then we will replace it if it's going to cost me money? I made my required monthly payments and I should have the choice on how I would lime to proceed in how I want my system fixed. Three of the choices are replacing the unit which I can keep my furnace which is not broken. If the business want to replace the entire unit then they should pay the entire cost what are my monthly payments for if I still have to come out of pocket? Yes this is my second complaint because not only did they take forever to respond to my broken water heater they were only paying 400.00 and required my to pay the rest so I just paid for my water heater myself. This company is taking my money and don't want to repair or replace anything as advertised. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nothing new here. The company continued to attack the victim - the consumer - after failing to fulfill their contractual obligation of providing warranty services when it was needed. My intention with opening this case with the Revdex.com is report this repeated fraudulent activity of promising services to consumers, collecting fees for it, and failing to deliver, and when the consumer try to write a review about their actual experience they get threaten with legal actions and blackmailing. I have provided evidence of repeated malpractice as reported in other consumer reviews.The company received all fees for their service in advance as I setup automatic payment with them so any talk about using collection services to extract future payments even after they failed to provide contractual services just show their bad intentions of committing even further fraud. If make any future charges I will sure to report here and take legal action against them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Everything sated by the customer in the rejection is a total mis-representation of facts and blatantly false accusations. We have also reviewed and checked on customer's initial complaint regarding their conversation with the supervisor and the customer's claims there are also completely false. The refund issued is completely correct and in accordance to the contractual cancellation policy. The cancellation policy is available to all customers 24 hours a day, 7 days a week, and can be provided upon request. The customer did, in fact, receive a pro-rated refund for the majority of the month (for the unearned premiums) less an applicable cancellation fee. Customer's obvious attempts ay bullying and bribery in the rejection such as saying: "If I get the additional $57.84 refund, I won't put in a consumer complaint. If not, I will put the complaint to warn others against this dishonest company” are completely fraudulent and are taken very seriously. HSC has a strict policy against such behavior and any further such unethical complaints will be reported and handled accordingly. Customer is basically demanding what they are NOT entitled to and threatening to file false complaints (which they already filed here) in the case we do not meet their fraudulent demands. While we are always willing to go above and beyond for our customers, behavior such as this is sent to our Fraud Prevention Department and handled accordingly and any otherwise possible courtesies are void. Should the customer have any questions or concerns they can contact the supervisor assigned to the case at ext.[redacted].

The information here is incorrect. Customer signed up for a service which does not cover pre-existing conditions with a bad washer and immediately filed a claim. Upon inspecting and diagnosing the unit, it was found to have numerous unrelated issues including issues that are not covered regardless...

as well as issues which take time to develop. In good faith, and despite not being subject to coverage, HSC offered the customer a generous courtesy towards replacement. The customer refused the courtesy and requested to cancel the contract.

Revdex.com:Received a call from HSC, amazing after I made the complaint they have ruled the failure of the compressor to not be covered.  This is after a technician determined it was not a pre existing condition and properly working.  However, HSC determined that it was not...

properly working and would not be covered.  I am accept this decision but have cancelled my account with them and will try to find a company with a customer service system that allows timely response and cordial employees.  The customer service with this company is horrible and the sales person that sold this plan to me exaggerated their coverage as well as their timely response.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I stand by my comments and reviews of HSC. The company response includes distortions and outright lies. In the first place, the ONLY reason HSC eventually offered me "hush money" was due to the fact that I posted negative reviews about them. This is why HSC demanded that a sign a legal release promising to delete any and all negative reviews and promising never to speak of the settlement to anyone. If the offer were truly "good faith" to resolve these issues, as they claim, then no such quid pro quo demands would have been included in it. $950 is a token amount given what I spent on items that broke while under contract with HSC. The two air conditioning units alone cost nearly $12,000. Additionally, HSC failed to cover a pool pump that went out (despite my paying extra for pool protection) that cost me hundreds of dollars. Later, my refrigerator and dishwasher failed, but I chose not to file claims for those items because HSC had shown that they would always find a way to avoid covering items, and I didn't want to pay the required $125 fee to have one of their "approved" technicians come up with yet another reason why those items wouldn't be covered. HSC is a scam company that uses absurd exclusion clauses to wiggle out of their obligation to pay for covered items. They then use "approved" technicians to say whatever they want them to say. As I stated previously, for example, I had an independent technician look at both air conditioning units that failed. In both cases, the technician said that the amount of rust present was normal for outside units of that age, and that the rust did not in any way contribute to the failure of the units. The HSC home warranty contract is unconscionable in that it is one-sided in the company's favor. The numerous small print exclusions and payout limits fly in the face of reasonableness. That HSC calls my attempt to negotiate a fair settlement "extortion" is insulting and laughable. THEY are the ones that approached me (after the negative reviews were posted) in an attempt to bribe me by offering money in exchange for removing the reviews and keeping quiet. Nothing I stated in those reviews or in my Revdex.com complaint is false, defamatory or "slanderous" (FYI, HSC, "slander" is the spoken word; "libel" is the written word. For example, your claim that I committed extortion is libel per se.) My reviews were truthful and poignant. Obviously, I struck a nerve. HSC should be ashamed of itself.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer's contract started on 4/** at midnight and at 10:53 AM she immediately filed a claim for her clearly known and pre-existing issue. She was contacted by a claims agent who advised her that we do not make determinations without a diagnosis and despite her telling us that she just turned...

it on and signed up for this and that it is pre-existing that we would send out a technician to take a look. However, should anything be found pre-existing it will not be subject to coverage. A technician was dispatched and contacted the customer to schedule. The customer then proceeded to tell the technician that it "likely needs some Freon" (as she knew the issue), at which point the technician advised her that if that is the case and if HSC approves the work then Freon is covered for up to $15 per pound (which it is in the contract the customer purchased but, again, only on approved repairs). In an attempt to not only get a pre-existing issue approved but to also get more for the Freon itself, the customer cancelled the service call and refused to schedule it and called to yell at our customer service agents threatening with false Revdex.com complaints if we don’t pay for all of her Freon. If the customer's unit is missing Freon as she has stated, and has a leak in the sealed system, then it is completely not covered and takes months to years to develop and manifest - not a few hours upon turning it on for the season as she claims. Customer was never promised that she can have bad issues before sign up and that it will all be taken care of for $125 with no regard to the contract. On top of that a supervisor did call and attempt to resolve any possible misunderstandings and even offer courtesies towards either Freon or replacement pending the diagnosis but the customer only rudely threatened and hung up. After reviewing the conversations and statements made by the customer this was deemed as fraud. Customer signed up for a bad system and demanded under threats of false Revdex.com complaints and "legal action" that the contract she purchased be fully disregarded and that her pre-existing issues would be fully paid for before the technician would even be allowed to diagnose the system. This contract has been cancelled and fully refunded in accordance with the cancellation policy. It will remain on file with the Fraud Prevention Department pending review. It was also not the only claim the customer filed. She had numerous claims on the very first morning of her contract that were unrelated and pre-existing including toilets “running constantly” and “not flushing” on top of the bad air conditioner which she had just turned on for the season. It is important to note that, as the customer is very well aware, we are strictly a home warranty company and do not provide home improvement, remodeling, or general contracting services.   Thanks, -Dmitriy

This is a false complaint. Customer is well aware that her system is not covered and she literally told our agents on the phone: "I know that it is not covered but I am filing complaints because I cannot afford to get a new system myself". While we approved for a second opinion to be dispatched as a...

courtesy, and may possible offer a courtesy towards a resolution, the coverage will not change and any further false statements and complaints will void any and all courtesies on this account. HSC does not provide home improvement service which the customer seeks. We are helping as a courtesy to the customer and because customer service is our utmost priority. However, we do take false complaints and attempts to abuse such venues very seriously.

The information provided in this complaint is completely non-factual and the customer is very well aware of this. Customer's attorney has already contacted HSC with, also, all false information and was provided facts. Customer signed up with numerous pre-existing issues. The first one was for a...

refrigerator and HSC approved and covered it in full as a courtesy. The second one was for an air conditioner. Upon receiving the claim HSC promptly assigned a technician. It was found that the system was out of freon (original invoice attached). Customer was advised that his system/issue was not subject to coverage and he was offered to have the system filled up on his own with our technician and was even offered a one-time courtesy outside any contractual obligations. The customer refused the offer and asked what would a cancellation entail. The customer was advised of cancellation policy which states that they cancel at any time and be entitled to a pro-rated refund of the unearned income less any claims paid out and a cancellation fee. Customer was also advised that HSC would waive the cancellation fee and he would only pay back what was paid out by HSC on the first claim. The customer did NOT request to cancel at the time and we have never heard from the customer since. Then HSC received a letter from his attorney with false information and demands for refunds of sorts. Included was a receipt from a company the customer got on his own to fill the system up with freon and a claim that his company refuted the diagnosis of our company. The fact is they did not, both found the system to be low on freon and the customer simply chose the second company to fill it up. The issue is still not covered and unauthorized repairs are not reimbursed as per the customer's contract. The letter also claimed that HSC "repeatedly ignored" his requests to cancel. The customer never once requested to cancel and was never ever ignored. The customer has a significant contractual outstanding balance in order to terminate the contract before its expiration date. HSC has, in good faith, offered to cancel the contract as is and waive both the cancellation fee and the outstanding balance. In turn, the customer is still not in contact with HSC and has opted to file this false complaint and also a chargeback with his credit card company. At this point HSc will go only in accordance to the contract and all outstanding balances are subject to further action including to but not limited to collections. This is a false complaint on an honest company which did nothing wrong and has provided and offered services outside its contractual obligation. Should the customer wish to accept any of the previous offers, he can contact us and if approved, it would need to be with a signed stipulation.

This is an intentional and highly unethical complaint. While we appreciate selecting HSC as your warranty provider, selecting us with a bad system to have it repaired is not the services that we provide. HSC is strictly a warranty provider and does not cover pre-existing conditions. Customer very...

well knew this was a pre-existing issue and knew that it was a very expensive repair, so they signed up for a warranty with a plan on claiming it once the Freon ran out again and complaining to the Revdex.com when the obvious denial of the claim was given. Customer has even sent in an invoice dated before the start of the contract showing the issue. Customer has a leak in in the evaporator coil and the leak was going on for so long before the start of the contract (months or likely years) that the system was completely empty of refrigerant a month before the customer ever signed up with us. The customer never fixed the leak, never replaced the coil, never replaced the system as it should have been, they simply filled it up with refrigerant and leak seal and signed up for a warranty to use the system until the Freon leaked out again and then file a claim. It is the textbook scenario of what is not covered and definition of what a warranty is NOT for. It is a known pre-existing condition and an intentional attempt to defraud our company for a new AC system and the customer is not even hiding it. The same pre-existing leak that has been developing, increasing, and leaking in the system for months, or likely years, is the same leak the customer is requesting to repair. Revdex.com is being used as a platform to try and scam our company and the fact that this is a "complaint" against us as if there was any wrongdoing on behalf of HSC is completely and utterly absurd. HVAC category on this contract is void. HSC will honor the other, non HVAC claims already filed and new claims (in accordance ot the contract terms and conditions) until the contract expires. All offered courtesies are void and this will be handled according to the letter of the contract. Any further attempts to defraud our company may void the contract in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Again, nothing is or was wrong with the compressor, according to the Trane authorized dealer/technician. This issue was not and did not exist prior to the contract start dare, I also do not appreciate it being implied that I was aware of the issue. At this point, I would like to request that my contract be cancelled and fees be waived.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

While we appreciate customer feedback, and by no means are trying to insult anyone's intelligence at all, the information provided is simply false and further shows that the complaints were not filed because of any wrong doings but in order to attempt to bully our company into paying much more than the contractual obligation under the disguise of good faith. The issue, again was in 2014 and was, in fact resolved and repaired. The next claim was 2 years later. Even if the issue was a year later, which it was not, and even if the issue was the same, which it was not, it is still well outside the 90 day contractual warranty for the specific repair. It is absurd and simply incorrect to suggest that the issue is the same when the unit was professionally fixed as diagnosed by the technician and worked for the next two years until another, unrelated failure. HSC has not only gone above and beyond in good faith but has in the meantime became a victim of false slander and not one, but two Revdex.com complaints. The second of which (this one) the customer's own rejection states was because the issue was not resolved while it being TWO YEARS after the original one. Not to mention the fact that the new issue was approved for the maximum allowed annual coverage. In other words the best case scenario for any customer on any given claim was approved for this customer. HSC is an honest and reputable company and often goes above and beyond for our customers because customer service is our utmost priority. We have been responsive, patient, understanding and intend to continue to offer industry leading coverage. However, slandering us because we are not undermining our own product in "good faith" is unethical and will not change our product. If the product included good faith for doubling its services, then the customer’s premiums and deductibles would also be very different.

This is a duplicate complaint to complaint #[redacted]. Please remove it from our records. Please confirmit has been removed. The issue has been resolved and despite coverage issuesHSC has approved above and beyond contractual obligation and has paid its fullmaximum allowed limit towards replacement....

The service company has also goneabove and beyond their services and have done the repair/replacement on aSunday (something they do not normally offer/provide). We have spoken to thetechnician numerously, have provided payment from our side, and have spoken tohim again just now to yet again confirm that everything has been done. Thecooling is in fact done and the AC is cooling the house. The only thing thatstill needs to be installed is just the heat kit (which is not and will not beused with the current 90 degree weather) and the service company is waiting forit to come in which they said should be any day. The technician will be incontact with the customer including a courtesy update call shortly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did finally receive a 1 mo refund; however, that does not address the issue of non-performance under the warranty contract I held with them. I am referring the case to the New York State Attorney's office whose jurisdiction is to protect the public good against unscrupulous business practices. Regarding my conduct, I hold an MS from [redacted] in Aero Engineering and I have held a security clearance with the Dept of Defense since 1981. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

It is puzzling as to why this is a complaint. Customer signed up with known and blatantly not covered pre-existing issues, a service we do not provide. Nonetheless HSC authorized the initial repair as a courtesy. The customer's leak was so old and bad, however, that it only lasted 2 months and then...

deemed as in need of replacement. Despite it being completely not covered, and despite having already paid out a lot of money on a courtesy repair, HSC then authorized the replacement for the balance of the large annual cap allowed for the HVAC category - on a completely non-covered item - as a courtesy. Yet, we receive a false complaint, and now since the customer had an out-of-pocket expense he did not want to pay he refused the courtesy of full service and requested to cancel the contract. Customer now has a $275.00 balance as per the cancellation policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[These  claims are absolutely false, immediately after I filed the complaint with Revdex.com they canceled the account.  They claimed fraud on our account,   our claim still remains that they maintain that the decision by their technician was correct( he said the heat exchanger had failed) whichthey say was a pre-existing condition. The original installer rejected that statement saying that the heat exchanger was not defective, after having to pull the machine and replace it because the mother board was bad.  We did not get any response from them when we informed them of that error.  [redacted] stated that the misdiagnosis was a common response that even Consumers Energy often makes because the Pulse furnace was unique in its use of a vacuum switch.  We mentioned the elder abuse because the house was cold for 2 days waiting for their response and we made frequent calls during that time too.  We were not attempting to have home improvement and we did not reverse any credit card transactions.  They are simply trying to get out of their liability
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again they choose to attack instead of having a conversation.  I never said I wanted to talk to the owner or president or any other person in the Revdex.com I requested to speak with the person in charge of customer service. I do not think that is too much to ask.  Obviously this person representing Home Service Club has a comprehension issue.  I only asked to speak with someone other than Ms. C[redacted] not too much to ask as a customer.  Calling me a liar,  saying I am blackmailing, twisting, committing fraud is getting very very close to defamation and slander on your part.  I very politely requested a conversation to resolve this issue and this is how you respond.  I guess threatening me with your fraud department is the only path you choose then I guess that is where we are. My opinions and feelings about how I have been treated are valid to me no matter how many times you refuse to understand and discount it.  Keep bullying and threatening I am sure that scares some people but not me. You are reinforcing my complaint about your service. I still would like to have C[redacted]'s manager call me or give me their name and number so I can call, that is all I have ever asked. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]