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This issue has been resolved. We apologize for any miscommunication or inconvenience. Should any further issues come up please feel free to contact the assigned supervisor, [redacted], directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have a couple of concerns regarding the response provided by the service provider. My first complaint is that they continue to try and shift the responsibility to problems or miscommunication with the techanican that was assigned to do the job. However, this is the service that I pay the service provider for they are to work on my behalf to locate a technician for home warranty repair services. This did not occur. I had to call the technain myself and call the service provider every step of the way. Taking me away from time that I should have been working. They indicate that the current fix is in accordance with their expected time or resolution for my situation. However, when I specifically asked them how long the replacement would take they never set my expectation that it would take this long. They actually set my expectation that the service provide and replacement would only take a couple weeks. We are now over a month at getting the issue resolved.  My other issue is that has not been addressed at all is that as part of my contract the warranty company that I pay would cover A/C repair up to $2500.00. The warranty company has advised that my replacement cost will exceed the $2500.00 limit and that I would be responsibilie for the remaining $1,*00.00. They advised that I would have to pay this amount prior to service being rendered. When they advised me of this I asked for a break down of how they came up with the amount that is pushing me over the max limit covered by the warranty company. They advised they would engage with the approver for my claim and have them send me a break down. I did not receive a breakdown so I called them back at that time they explained that they could not provide a break down of the cost of every piece of equipment that was ordered because there are so many components needed. I advised that I did not need a breakdown of every component but wanted to understand how we are getting to the amount that is requiring me to pay more out of pocket.I asked for a breakdown of the equipment fee, labor and any travel expenses that are being billed. They said they could not provide that information. They said the price they received from the technicain is amounts the normal replacement price. My concern is that without a breakdown how do I know I am really over the $2,500.00 that is suppose to be covered by the warranty program I pay for monthly. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is again nothing new in the rejection. Please refer to our previous replies. "Shopping on Google" for central air conditioners is not what HSC, or any reputable warranty or repair company does. If a customer wishes to roll the dice with online shopping then it is their choice but it has nothing to do with our services. We deal with the manufacturer's direct national authorized distributor, with all units guaranteed to arrive brand new and with fully honored full 10 year manufacturer's warranty. Repair assessment is part of our contractual service and was made correctly for many reasons. Any reputable technician nationwide would recommend the same. The equipment is literally top of the line, despite absurd and uninformed subjective statements in the rejection. And, as mentioned, warranted for 10 years on top of being a manufacturer's approved match to achieve true required efficiency in operation and not just on paper. Again, customer’s unit was not subject to coverage. Customer was offered coverage. Customer refused coverage and opted to file false complaints trying to bully our company and pretend some wrong doing was done. This case is considered closed. The contract is cancelled. The amount owed will be subject to further action.

While we understand the frustration a customer may experience when instant service is not provided, it is important to note that instant service is not guaranteed. The claim was filed during the start of the season and the Memorial Day weekend and it was promptly assigned. We do rely on local third...

party service provider to go to the customer's home and many are booked for the same reasons. To accommodate the customer we confirmed the service provider did get the work order and will schedule and have now also approved for it to be reassigned. However it would be unethical for us to guarantee instant service and although we strive and are known to be some of the fastest, it is not always the case each and every time. The customer was not told that she is not able to speak to a supervisor she was advised that she could not be transferred to one and that a request for a call back from a supervisor was submitted which is standard procedure. Again we completely understand the frustration and we sincerely apologize for any inconvenience. However, neither the complaint nor waiving any deductibles is warranted at this time. An agent will be in contact with [redacted] regarding her claim which is being worked on real time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since receiving the response from the business, I have been in contact with them in an attempt to resolve the issue and get them to honor their initial agreement.  The business refused to honor the agreement and will not be covering the item in question.  On one of the phone conversations the representative stated that if I would contact the Revdex.com and state that my issue had been resolvef that would show a good faith gesture on my part and maybe the business would cover the claim.  I stated to the rep that would be a fraudulant statement because as of that conversation the business had not resolved the issue and were not willing to do so at that time.  I advised her that if the issue is resolved to our satisfaction,  I would be happy to notify the Revdex.com that the issue had been resolved.  Since that conversation, the representative called me back today and stated that the business would not honor their initial agreementto cover my item because the complaint has been made to the Revdex.com and they state the item was deemed pre-existing and will now void all previous offers and go by what they state is the contract.  I requested that this contract with this company be cancelled and was given a cancellation number and advised someone from the cancellation department would be calling me.  I would just like to make my experience with this company known to other consumers and be done with this company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I would encourage the business to listen to my phone recordings which stated I had a company here and told me what is needed and also I provided that information before a technician ever showed. I have indeed stated that I had a leak in my house but I was very clear what it was (drain issues). Further, they can listen to the recordings that prove their representatives promised me a call for 4 days before giving me proof that it was being processed by a company. I had already spent money to stop the leak out of my own pocket on June **.  There is no abuse going on of a policy but if you don't cover something you should at least notify me that's not in my coverage when I stated the problem instead of making me wait 5 days and then charging me for some guys time. The threat of Revdex.com was a few days in when I was getting no call from a technician as promised. Listen to your recordings and you'll sound more intelligent about what happened. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To even consider suggesting that this issue is a "new"
issue is completely absurd and inconsistent with the facts. This was, in fact, an issue existing well before
the start date of the contract and claiming otherwise is unprofessional and a
blatant misrepresentation of facts. The system was not, in fact, operating
properly according to the manufacturer's originally intended design and
specifications at the start of the contract as is required. The unit had a Freon
leak and was running on low Freon for a long time. The cancellation is subject
to the cancellation policy and we would like to request that such a false
complaint be removed from our records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This person is responding to my very first complaint regarding the lack of same day service. My biggest complaint and the actual complaint  filed with the Revdex.com was regarding your so called " Sr. Supervisor, Stacy C[redacted]. I stated in my Revdex.com complaint how rude and outrageous  her behavior  was, but I can tell by the slow response to this complaint that excellent or even adequate customer service is of  very little importance to this company. As far as I'm concerned this complaint has not been resolved because it hasn't even been accurately addressed.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is nothing new in this rejection. It is simply more of preposterous statements, false accusations, and blatant mis-information. Please refer to our previous replies to the same. The extent of this is disheartening and alarming and will be handled accordingly. There is nothing else to be offered here at this point. Original courtesies above contractual obligations were refused and since voided and current behavior and flags on the account will be handled by our Fraud Prevention Department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Unfortunately customer's statement in the rejection is blatantly and completely incorrect. He is, in fact, responsible for the service call on a non-covered issue. HSC covers it when it is covered less the deductible. When it is not covered, it is not a deductible but simply the service call which the customer requested. This is very clearly stated in the contract, was advised numerously via the telephone, and is standard across all companies.

Statements made by the [redacted] are not only false but areoutrageous and complete and intentional misrepresentation of facts. Customerhad a claim on issues that she did not have coverage for. The entire complaintrevolved around her wanting coverage even though she did not have it becauseshe felt that they were basic issues. When she was advised accordingly she wantedto add on the extra coverage against policy and then have the, what would nowbe pre-existing to the new coverage, issues covered. When her attempts oftrying to get what she is not entitled for failed, she requested to cancel andfiled this "complaint" with the Revdex.com. For the record, there is nocomplaint and just a lot of made up words and undeserved slander. She wasadvised that the account will be cancelled according to the cancellationpolicy. She demanded a full refund that she was not, yet again, entitled to. Asupervisor took over the case and worked with the customer in depth to get thema higher refund than entitled as well as their cancellation fee waived forthem. Being that it is a loss for our company and is outside the original termsof contract, [redacted] was advised that a separate agreement would need to besigned. Never was she told to agree to and sign something without looking, thatis absurd. Never was there anything remotely illegal or unconstitutional orunethical or any other such absurdity as mentioned in the complaint. Of courseas part of the agreement we look to protect both parties to ensure theagreement is met and of course we protect ourselves from false slander especiallywhen [redacted] has already, and intentionally, attempted to slander us in thepast. [redacted] was given all benefits of the doubt and a supervisor has goneabove and beyond. Unfortunately [redacted] has refused the favorable to herterms that our agent was able to get for her and is requesting a regular cancellation.This contract will be cancelled in accordance to the original cancellationpolicy as requested by the customer and a pro-rated refund less thecancellation fee will be issued. Although HSC always goes above and beyond anddoes not like to lose customers, we are a reputable and honest company andstand behind our contract and services and do not change for false statements,fraudulent attempts at coverage, or any other slander and mis-representation offacts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

There is nothing new in this rejection but more false information, disregard for contract and policies, disregard for facts, and further threats. This account has been flagged by our Fraud Prevention Department and all courtesies are voided. The contract has long been cancelled as per the customer's request. Any outstanding balance, if any, are billed accordingly. Nothing else can be done here and the account will be reviewed by Fraud Prevention Department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business is making a slanderous statement of fraud. If this was a preexisting condition, why would I spend roughly $40 for their monthly fee and then pay a $125 deductible to replace a $20 handle? Since canceling, I replaced the microwave with a new one for a total cost of $150 which is still lower than the fees they would have charged.   BUYER BEWARE do a Google search for "home service club complaints" and read for yourself. THEY ARE A SCAM   Since they claim to be so honest, what is their Florida Insurance license number? I, nor the State of Florida insurance commission, can't find it unless they are hiding under another name. Real honest company
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Now I am called a defrauder, they continue to suggest that I bought the contract with the awareness that the furnace was already breaking down. That is absolutely false, [redacted] dealer stated emphatically that the heat exchange was not defunct broken or leaking, the issue that caused the replacement was that the motherboard was no longer made and these furnaces are all being replaced. We liked the [redacted] furnace and even replaced it with a Lennox.The technician that they hired did not know the characteristics of that particular machine and was not mislead by me nor did I try to mislead them. The furnace had been serviced by [redacted] two years before and had worked adequately for those two previous years.They accused me of fraud because they were not willing to provide the service that their salesman so emphatically maintained that they would much rather replace defective parts rather than try to fix them.They demanded my silence if I accepted the refund and that is what I believe is absolutely wrong because if a business will not fulfil their contract I believe they should bear the consequences. I do have the [redacted] bill with their documentation that it was not a heat exchanger problem but I do not have it as a file I can attach and my time is running out. Thanks[redacted]
 
   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
The business's response is nothing more than bullying and a denial of accountability.  Nothing in my responses is a lie or fraud.  I'm getting completely tired of the business only sending responses that suggest that.  In fact they need to be careful of slander before I pursue further action against the company. The Whirlpool product registration site is NOT accepting my registration. The company to date has failed to provide one single piece of requested documentation which is the purchase order with their supplier that shows the actual dollar amount of the refrigerator, the company paid portion, that should be in line with the contractual terms, and the dollar amount that they had me pay.  Nothing they have produced thus far provides this information, nor does it confirm that the refrigerator that was delivered was brand new via any proof other than their written response.  The refrigerator was delivered opened and not in a box as most new products would.  Bottom line is the business has failed to produce documentation that was in my original complaint on this string.  Their constant go to is to say I'm lying, which is simply inaccurate.  They have incredibly shady business practices, and customers need to be aware of the way they do business.  Their responses alone as seen in the one just received is completely unprofessional and further solidifies my points of their inability to properly practice business.  I am beyond glad to no longer EVER do business with this company again.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is slightly misleading. We appreciate the customer's feedback, and apologize for any misunderstandings. This customer has had numerous claims including a very large and expensive heating and cooling replacement which was covered and replaced. The ceiling claim was covered and replaced as per...

the contractual coverage and policy. Fans are not replaced with like for like discontinued models but with brand new, modern, standard builders grade fans. The new fan is brand new and fully operational. HSC did not refuse anything, customer could have picked out any fan he likes, but he would be responsible for the difference in price between the covered unit and any custom or special unit they may like and choose. An agent will reach out to the tech to see if the old non-operational fan has been disposed of yet or not and, if not, to contact the customer regarding drop off/pick up. We do not control or have anything to do with disposal of old broken parts, but will inquire with the technician. The fan, again, was replaced with a brand new sealed one as per the contract and we would have applied the cost of it towards any fan the customer would have selected had that request been made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The check has been re-issued and re-sent on 9/** after the customer let us know he has not received it and it was confirmed as not cashed. If it still has not arrived please let us know.

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Address: 5072 Us Route 2, North Hero, Vermont, United States, 05474-9736

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+1 (802) 372-4414

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