DC Energy Innovations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was no resolution other than the company now threatening me with fraud which is not a resolution.  Our unit was in working order when I purchased the warranty (we did not know it was low on Freon, nor did the Freon being low have anything to do with the fan motor breaking).  From the other complaints on your site it is not the first time this company has claimed someone putting in a claim within the first month is committing fraud so they can get out of fixing an item.  My house is only 6 years old I only purchased a home warranty because as a precaution, as with any insurance plan.  I had also asked for a response to my cancelling the policy and my refund and the response below is what I received threatening me with fraud which I find absolutely appalling.  Trying to INTIMIDATE customers is a VERY SHADY business practice to say the least.  My units and appliances were open for them to come and inspect at anytime and had they done so they would have known the part that broke was in working order when I purchased the warranty.  Again highly suspect the way the are latching on to my unit being 3lbs low on Freon when it is a 7lb unit and I did not ask them to fix that or fill it especially since I did not know it was low until their technician told us.  Their own technician was SHOCKED that they were going to fix our unit.  When my husband asked them if we had found the Freon leak in November would they have covered the unit they replied they would, again very shady.  This whole thing has made me VERY wary of any warranty company and I cannot believe how horrible they are to customers.In the email you read below you will see that they do not even truly know what fan I am talking about since it is the same fan that also works our heat and not just the AC unit and we had been using the heat up 2 days before and then the weather turned nice and I turned the unit totally off, the weather then turn warm so I turned it back on and over to AC, not as she stated "It is evident that this system has been bad for a long time " since it also runs our heat.  So not only are they threatening me with fraud they do not even know how the unit works, which harkens back to my statement that they randomly turned down our claim because we had just taken out the warranty.  Since I do not trust this company to say that I changed words in the copied email below I have attached a copy of the email in PDF form.  We have the technician coming out to fix the unit tomorrow (now that the ordered motor has come in) and I am happy to provided a detail bill of what was fixed, if needed to show what HSC is saying about us is SLANDEROUS, in claiming that we filed a Fraudulent claim, again something they seem to say about anyone filing an early claim according to their reviews.  Bottom line as always BUYER beware!  I will say from now on before I do anything I will be checking the Revdex.com reviews on ALL businesses to prevent having to deal with a horrible company again.    [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The only blatant incorrect statements are those provided by HSC. The description of what accurately transpired our provided in my original complaint.  I have every phone call that I made to HSC documented accordingly.  At your request I will forward that to Revdex.com for your review.  This will provide you with the dates and times I reached out to HSC for assistance and what transpired IF  HSC had the courtesy to return the numerous messages I left.  I spoke with Samantha B[redacted] once after my initial claim and I have that well documented.  Not to my surprise I heard from Samantha B[redacted] AFTER I filed the claim with Revdex.com to tell me that I am being investigated for fraud.  Obviously, this is HSC’s way of trying to turn their lack of service and commitment on the consumer, by accusing an innocent individual of fraud.  That type of accusation I do not take lightly. Their hired technician advised me that my machine needed to be replaced and he has never seen a home warranty company do that before so I am out of luck.  At your request I will provide you with his name and number if you would like to contact him directly.  However, being I am not the one who butters his bread who knows what HSC is telling him to say at this point, so there may lie the suspicious intentions HSC speaks of.  As far as an outstanding balance that is another blatant inaccurate statement.  My premium and initial deductible were paid in full !  Samantha B[redacted] advised during our only conversation that if the unit continued to work improperly and HSC had to come back out I would not be subject to another deductible.  Therefore, they are contradicting themselves. If the Revdex.com would like to come out and inspect my unit I would welcome the opportunity for you to see for yourself that the only fraud taking place here is on HSC. Lastly, it is correct that my contract with HSC has expired at renewal based on my own choice.  It is self explanatory why I no longer chose to do business with this company and urge others to think twice before they do as well.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately the information presented in this complaint is not correct, incomplete, and extremely misleading. This customer has signed up with us over 2 years ago to have coverage on this system which had a pre-existing leak. At the time, in 2014, HSC sent out a professional technician and it was...

clearly found that the system had issues due to rust and corrosion and the leak was clearly existing prior to the start date of the contract. The customer was advised at the time that this system is not and will not be covered and replacement options were offered along with courtesies. The customer refused to replace the system and simply filled it up with Freon without addressing the leak. An action which would eventually result in the Freon leaking back out and the same (non covered) issue occurring. Now the customer filed a claim for the same (non covered) system and HSC has sent out a professional technician. The same issue is still there and the system has the same leak and rust/corrosion. The customer was again advised that this is not a covered system/issue, it is the same exact issue from two years prior which was pre-existing which he did not wish to address at the time. Despite all this and it not being covered (customer had other, unrelated covered claims), HSC offered to cover the filling up the system with Freon and even a high courtesy towards replacement. These offers were simple to make a valued customer happy and help him out and because customer service is our utmost priority. We appreciate our customer's feedback, however, we feel it is important for the statements presented to be correct and reflect factual information. This complaint is unwarranted. Should the customer wish to proceed with either of the offered courtesies he may contact our HVAC department and we will be happy to assist.

This case has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business continues to lie their way through the process without any facts. As mentioned earlier, HSC warranty denies valid claims claiming that it was pre-existing condition and then when customers complain, they levy baseless charges of fraud to get them to back down. I can't believe this is happening.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:HSC is again distorting the facts, outright lying, and engaging in libel by claiming my good faith attempt to negotiate a fair settlement is somehow "extortion". Conveniently, HSC failed to include my offer to accept their token $950 settlement offer (despite my paying $12,000 for the HVAC units). I even explained that I was willing to sign a release in which I agreed to not pursue legal action. I told them, however, that I was not willing to waive my right to free speech regarding reviewing them. Strangely, HSC has never acknowledged my offer in any of their responses here. Below is the exact quote in my offer: 
"As an alternative, I’m willing to accept the $950 offer in exchange for signing a document which says that I will not seek legal action against The Home Service Club. I will not, however, agree to a nondisclosure clause, nor will I agree to a restriction of my online reviews for that amount." (Email, 4/**/17)When HSC informed me that their fine print contract language included a maximum payout clause for HVAC systems of $2500, despite that unconscionable contract item, I sent them another offer in which I stated I'd be willing to sign their "hush money" legal document as is in exchange for the $2500, OR that I'd still be willing to accept the $950 as long as I retained my freedom of speech right. Here is the direct quote from that email:"As for the settlement offer, I countered with two options, but you didn't respond to one of them. That is, I stated that I was willing to take the $950 in exchange for signing a statement agreeing to not pursue legal action, but that I wasn't willing to agree to a nondisclosure clause nor a non-critique clause for that amount.If your offer is truly a "good faith" one, then you should not have a problem with that.Given your explanation about the $2500 limit, as an alternative, I'm willing to sign the statement as is (with all restrictions) in exchange for a $2500 settlement." (Email, 4/**/17)Both emails are available for review if needed. The failure of HSC to include those extremely generous counter offers in any of their responses shows their lack of good faith. Rather than negotiate a FAIR settlement offer, they instead distort the facts, lie by omission, and libelously attack the customer's character (claiming a counter offer is "extortion"). HSC is a despicable company lacking integrity. As such, all potential customers should beware.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is simply false, preposterous, and highly unethical. HSC has gotten everything done and went above and beyond for the customer. A second technician was needed because the first refused to work with the customer due to her behavior. Nonetheless, despite that not being our fault, we assigned a second busy technician and approved the claim, paid a lot of money, and repaired the system which is now working. There is nothing new in this rejection, there is nothing to do as the unit has been fixed.

Unfortunately everything stated in this complaint is an intentional misrepresentation of facts. There were no issues with reaching our agents or being responded to. Customer simply made unreasonable demands for specific people/positions to immediately speak to him or for our company to pay his non...

covered bills that we are not responsible for (by end of business day that day, nonetheless). His demands are not the services which we provide and fabricating absurd statements and false complaints in hopes of misleading the Revdex.com does not change our services nor the facts of the situation. Customer filed a claim and a technician was dispatched and diagnosed the unit. Customer, besides having an issue existing prior to the start date of the contract, had a mismatched system (as defined in his contract), and an improper installation of a coil on top of it. All non covered perils and very important ones that are, more than once, clearly outlined on the contract which the customer himself selected and purchased. Upon finding out the diagnosis the customer was very abrupt on the telephone, made threats of false complaints, and sent emails demanding his bills for which HSC has zero liability are paid above the maximum covered amounts even if the issues were covered. Customer was numerously explained via both the telephone and e-mail and in detail about the diagnosis and findings and the coverage and has shown clear intent on bullying us into paying his bills outside our coverage and has gone as far as making false complaints. Customer has contact information for the supervisor assigned to his claim and, despite all, was also offered a very generous courtesy in good faith towards the non covered work which he declined. And on top of all that, the supervisor still offered a new courtesy yet again. There is nothing else that can be done here. HSC is an honest warranty company and not a home improvement company and does not pay non coverage related bills just because someone demands it under threat of false complaints. We have acted correctly and in accordance with the contract and have gone well above and beyond any contractual obligations to help this customer.

This system is being replaced and issue resolved. Unfortunately we do not guarantee time frames. We apologize for the slight delay any inconveniences. Thank you!

Only systems that there are claims for are the HVAC systems and the Water Heater, both of which have been addressed. An agent will contact the customer to clear this up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here’s my reply to HSC:HSC statement:[redacted] My statement: The AC unit was working well when the hot weather hit.  Of course no one uses AC during winter time, it was May [redacted] when I first requested the service for the AC which was the same day the AC wasn’t blowing cool air.  The hot weather started way earlier than that time and have any issue with the AC before that.  As for the company with a good track record for many years, here are reviews from [redacted] about the company performance:Reviews from [redacted]·         [redacted]Worst company in the world. I used my home warranty company and they denied me for both the dishwasher and stove. They delay and deny. Useless company.·         [redacted]Hire them if you want indefinite delays and a shoddy job done. Got referred to these guys through our home warranty service and they are completely unprofessional, unresponsive, and don't know what they are doing. [redacted]Dishonest, shoddy service. If I could rate zero stars I would. We had a problem with our fridge and our home warranty sent out All Home Appliances. We had to jump through hoops for a few days just to set up an appointment, with them continually saying they'll call us back but never did. Finally a technician came out, said that we needed a new control board and the coils needed cleaning. The control board is covered by the warranty's deductible, but the cleaning will be another $95. Sure, sounds fine. So for $95 the technician runs a toothbrush over the coils for 2 minutes and uses my own vacuum to suck up the dust. He then disconnects the control board, puts a new one on (or so I think) and leaves. Now several hours later and the fridge is even warmer than before he came. We call the company back and they say it must have been the wrong part, they'll get a new one and be back out tomorrow. The next day comes and we hear nothing. We finally call them, we're told someone will call us. Again, nothing. I had to go to work so my wife finally got them on the phone simply asking what the deal was and when we could expect someone. The person on the phone was exceptionally rude to her basically saying that since it was Friday afternoon the part shops were all closed now and there's nothing they can do. Mind you, we called them back Thursday night to tell them the repair not only didn't work but made things worse. So at this point we decided we didn't want to deal with this stupid runaround and awful customer service so we contacted our home warranty people and they sent out a new company ([redacted]). The technician from [redacted] came to the conclusion rather quickly that the control board in the fridge was the original one and had never been replaced. He pointed out to me the part that had failed and how he could tell. He said the guy from All Home Appliance probably assumed it only needed to be cleaned (which [redacted] does for free, by the way), but if he just charged us the $95 to clean it he wouldn't have also gotten our $100 home warranty deductible. So he faked changing the control board and charged us double. His reasoning was that 1) Our control board was a very rare part and there's no way they would have had it readily available on the truck, 2) If he had changed it, there's no way it would have gone bad again so quickly, 3) The All Home Appliance technician wrote down no part numbers on the work order and didn't leave behind the old control board. 4) The fridge was still as warm if not warmer than before All Home Appliance serviced it. The [redacted] technician said he could get the part in a day or two but would have to report his findings to our home warranty as he'd be billing them for the same part twice. I called our home warranty as well to report the attempted scam from All Home Appliance and to tell them to please never use them again in this area. I'll also be following up with the Revdex.com. EDIT: In response to your reply - I don't take issue with your charging to clean the unit. I understand that service is not covered by our home warranty. You are well within your right as a business to charge whatever you want, I'm simply alerting people that what you charge $95 for, others like [redacted] do for free.  Secondly, if the part was replaced then why did the problem persist? Why when we called back, did you immediately say it must have been the incorrect part. Is it not quite simple to determine the correct part based on the model number of the refrigerator (which I forgot to mention but the technician had written down incorrectly on the work order). Finally, if you stock such a wide variety of parts then why were we told you didn't have the correct part all of the sudden and there was nothing you could do? Thank you for the prompt response but it does nothing to address my concerns. I'd like to give you the benefit of the doubt but there is too much evidence that points in the other direction. At worst you tried to scam us. At best you're incompetent at fridge repair.·         [redacted]Used [redacted] to go with this company.  Set appointment for today between 10a-1p.  1:30p called for status. Supposedly they tried to call, but no record of it.  Assured would arrive in afternoon.  6:30p called and canceled appointment. Big fat no show.  Moving on to try to find someone reliable.·         [redacted]Thoroughly disgusted with this company! My home warranty company dispatched them to look at my fridge. They came and and said there was nothing wrong with it-- that it is merely cycling between cooling and defrost. I assured him I thought he was wrong, he persisted that I was messing around with the temp and he left, having done nothing. Fast forward a couple of weeks...I come home from 3 days of work travel to find my fridge 52 degrees, meat in freezer thawed and everything in fridge spoiled. Called my home warranty and they called the appliance guy and confirmed with him that he would be back out next day between 9-12am. Around 12, I called the guy and he said he wasn't coming and there was nothing wrong with my fridge. Why then, did he accept the work order? Why did he not call? Why was he a complete [redacted] when I called him? DO NOT use this guy-- named Mo. Rude, unreliable and will leave you sitting with a fridge full of rotten food! Zero stars! HSC Statement: [redacted] My statement: This is not true, the contractor never mentioned anything that insurance wouldn’t cover on his visit on May [redacted].  All he said that he added Freon and the cool air should start flowing normally.  He however told me that the warranty company will take more than a week to approve replacing the coil and then he offered his service out of the warranty paln. HSC Statement:[redacted] My statement:This is not true, no leak was found in the system.  After HSC neglected the repair I requested, transferred my file to the fraud prevention department and blocked my access to any information that would tell me if the repair is going to happen or not, I had to look for someone else to repair the AC, to bring my older mother back home and be able to live normal life.  I looked in craigslist and after several phone calls to different contractors, I found a company called [redacted], Mechanical services, LCC, phone number ###-###-#### that has a technician available the same day.  I told the technician from [redacted] Company what HSC contractor told me which is leaking due to coil damage, he did thorough leak testing, but he didn’t find any leak.  I am attaching copy of the payment receipt which also provides details about the diagnoses, the findings and the repair that was done.  If the copy of the document is not clear, I can mail clear copy of the document.  Bottom line, no leak was found.  The contractor HSC assigned told me that the coil was old and leaking, he offered to replace it on the spot with out of pocket money which I refused knowing that this same contractor offered me his services out of the warranty before.  Also the coil itself was replaced on June 2015 by [redacted], phone number ###-###-####, an air-conditioning company assigned by [redacted], the home warranty company I had contract with before HSC. HSC says they have records of voice messages of me being happy with the service, I demand HSC to provide records of those voice messages.  I have never left any voice messages to this contractor, I only sent him text message thanking him for the same day repair he did on May [redacted].  HSC Statement:[redacted] My statement:This is definitely false statement from HSC.  I never threatened or asked to replace the AC unit, I did say though that I will continue posting honest reviews which is my right as consumer.  I refuse HSC false accusation of me making threating statements and asking for system replacement and I demand HSC to provide records of the call with Stacey C[redacted], the supervisor assigned for the case.  In fact Stacey was the one who was yelling and screaming at me over the phone, she started the phone call on June [redacted] saying that she wanted to talk to me about the two reviews I put online, she never discussed any repair issues or brought up any solutions.  .  She was the one who started screaming at me and throwing very improper language.  I asked her to stop using the harsh language, but she continued yelling, I had to end the call.  I called customer service and asked to talk to someone else other than Stacey, but they refused.  Again, I demand HSC to provide record of the phone call with Stacey C[redacted].   I am refusing this accusation fully.   HSC Statement:Customer has posted numerous false reviews and this complaint with complete mis-information. The repair she suggested was allegedly done with her own technician is not what a professional technician with a proven record diagnosed and does not make sense for the price she claims in this complaint she paid for it. The price is, however, fully in line with the cost of the repair needed as diagnosed and quoted by our technician. Customer signed up with a bad unit, showed that it was planned and intentional, was caught on numerous false statements, posted false complaints, and will be reviewed for warranty fraud. My Statement:As US citizen and Tax payer I have the full right of freedom of speech and no one can revoke this.  Also as consumer, I can post reviews online as long as I am not lying and saying the truth.  This whole situation was escalated because of the reviews I put online, none of those reviews was improper or false.  It was the story of what happened.  I didn’t sign up with bad unit, the unit was installed by A Advantage Heating and Air-conditioning, phone number ###-###-#### on January **, 2010. I moved to the house on July 2012, the unit kept well serviced, changed filter on time and have always had home warranty service. I refuse HSC accusation of me signing up with bad unit internationally and providing false statement.  I am senior manager with a reputable business, I don’t have bad records and always maintained great credits.  I demand HSC of written apology of all of the false accusations.    HSC Statement:Courtesies previously offered and approved are void and no longer offered. Any outstanding balances will be billed should the account be deemed as fraudulent. A supervisor has numerously attempted to contact and speak to the customer, despite the blatant false comments and slander against the agent by the customer, and courteously continues to sustain an open line of communication. While we appreciate our customer's concerns and feedback - we feel that it is important for the information to be transparent and factually correct. Should the customer have any questions she can contact the supervisor assigned to the case. The even more absurd statements about paying taxes and freedom of speech will not be entertained. The account will be reviewed and handled and reported accordingly. Thank you.My Statement:I demand HSC to provide records of the following:-records of phone call with Stacey C[redacted] who verbally abused me and refused to listen to a single word of what I wanted to say.-show proof of previously offered courtesies.  HSC refused to listen to me, refused to assign someone other than Stacey C[redacted] to talk to, denied my access to any information that would tell me information about whether the repair is going to happen or not, so I ended up paying $1,218 which is unexpected expenses that will affect my budget for a long time.  - I was verbally abused, denied freedom of speech, and falsely accused of fraud.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer's refund check was mailed out a long time ago as scheduled. Customer did not let us know until long after that he has not received it. At which point it was checked, confirmed it was not cashed, stop payment placed on it, and a new one was re-sent. Customer is also in a hurricane hit area....

HSC did its part and can only control what is in our control.

This customer is no longer a customer of HSC and his account will be reviewed for warranty fraud. He signed up and intentionally misrepresented his system which was already bad with seals gone on the heat exchanger and which was needed to be fully replaced and has since attempted false complaints,...

threats, false accusations to both our company and the technician, falsification of facts, and has even gone as far as to accused of (and this is a quote) "elder abuse" and resort to religious scare tactics. Customer has requested to cancel, but has already initiated a charge back with his credit card company to further add on to his intentional actions of unethically bullying and misrepresenting to get what they are not entitled to which include using an elderly person and religious scare tactics. Customer neglected to mention the chargeback in his complaint and is requesting we give in to his fraudulent demands, gift him home improvement money (services we do not provide), and issue a refund on top of it. As soon as he learned that pre-existing issues were not covered he demanded a full refund because he "did not get what he paid for" as he specifically signed up for this issue. Favorable cancellation terms and an increased refund were offered to the customer as a courtesy anyway as customer service is our utmost priority. However, after what are now clear and evident intentional attempts, all courtesies are void and no longer offered. Any refunds will be in accordance to the contractual cancellation policy. This case is under review. Any outstanding balances left on this contract will be subject to further actions including but not limited to collections. HSC is an honest company and provides honest and reputable service and will continue to remain so despite such disheartening and unethical actions. We are strictly a home warranty company and do not provide home improvement, upgrading, or remodeling services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Home Service Club and Ms. C[redacted], have NOT sent a check and we have been waited well over six weeks, a check which has been requested many times and denied by Ms. C[redacted] based upon our request to have the Revdex.com mediate getting our refund and our unwillingness to sign a gag order placed within their cancelation policy. The exact language used in their cancelation contract has been posted here already. We are happy to let people reading these posts decide for themselves.To respond to Ms. C[redacted]'s last accusation of fraud. When we discovered that a shower clog, the world most usual plumbing problem, was not included in our "standard" contract, a contract Ms. C[redacted] never sent to us. I asked if we could upgrade to get the contract that included a shower clog and we would be happy to pay the difference. She said, no, we could not. Fine. Send the refund, which we had already requested by the time this conversation took place -- I was hoping we could sort it out, clearly not. Ms. C[redacted] wants to define those two sentences as fraud, slander, immoral. I think she needs a vacation and should not work in customer service.Again, to be clear, Ms. C[redacted] wants to paint HSC as a victim. Again, they have never provided any service to us. Never sent a contract. Never issued a refund. Ms C[redacted] has only called us liars from day one, which we would define as terrible customer service. Again, we request a refund. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This fraudulent case has been sent over to our Fraud Prevention Department for review and possible investigation. Customer absurd and completely irrelevant and contradicting statements of replacing a non replaceable handle just to replace the entire microwave anyway have nothing to do with our company. Customer filed a claim on a pre-existing and physically damaged non covered part and then filed a false complaint and is slandering our company. Fraud Prevention and Legal departments will handle this accordingly. His contract is cancelled and his attempt to scam us is exposed. Any further findings or connections will be exposed as well.

Customer signed up with a bad washer. The contract/product he signed up for clearly stated that issues existing prior to the start date of the contract are not subject to coverage. Customer was also advised of that via the telephone. The contract also stated that any service call for service...

requests that are not covered are the responsibility of the customer and not the warranty company as it is not covered. Customer was also advised of that telephone. Customer requested service regardless agreeing to the terms. When upon review of inspection and diagnosis it was determined that the issue was clearly existing prior to the start date of the contract, the customer demanded that we pay for the service call fee for the service he requested that he is responsible for and issue a full refund. Now he also added "and repair my washer free of charge" to his demands. This should not be a complaint on our record. It is an obvious, and absurd attempt to extort money for no reason from an honest company. HSC has even offered courtesies to the customer and in return he opted to threaten the company. As per customer's request the account has been cancelled. Customer currently has an outstanding balance which is subject to further actions including but not limited to collections. HSC is willing to waive the outstanding balance for this customer as yet another courtesy and cancel the account as is. There is nothing else that can be done here as everything was already done.

Unfortunately the information provided in this complaint is incorrect and it is very disheartening that despite all of HSC's efforts to assist and accommodate the customer, this is the second Revdex.com complaint filed and without reason. Customer had a heating claim in 2014 which was repaired. There are...

no other claims filed until 2016 and that claim was also approved. Customer is now attempting to claim that the repair from 2014 did not work (despite us having no record of it and customer never let us know or filed another claim) and that the current claim should receive two maximum annual caps. This is not how the contract works and not the service we provide. Contractual maximum annual cap has been approved for the replacement of the HVAC system. The repair from over two years ago was approved and finished and this is the third annual contract since. The new claims were approved and HSC is waiting on the customer in order to proceed with the work. We cannot double the contractual obligation just because of false complaints.

This issue has been resolved.