Dec-K-Ing

[redacted] ,Could you please close my case? The dealer mailed the check and I received it 03/03/2017.Thank you for your help, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***Dear [redacted] ,I response to the letter of April 1, regarding the reply from Jim Shorkey Auto group, I would like to refute some of the inferences madeMrS [redacted] indeed was aware of this problem and indeed did try to helpI have no problem with his attempt to satisfy the problemI believe this was noted in the letter I sent a copy of to youThe issue noted that the car was purchased in July and the mirror issue came up in December..” is quite false To MrS [redacted] own admission, he knew about this problem and attempted to find a solution long before our letter of December of That letter was written to the owner at that time due to the lack of response from his employeesI expected a better and more conciliatory response than what was providedOur problem is that the Shorkey Use Car division sold us a vehicle at a price that should have included an operational dimming mirrorThe response by the Used Car Manager that “it costs too much” should in no way be a viable reason to deny us a fully operational vehicle we purchasedThey fixed the problem with the heater, and looked into the “check engine” light issueBut they refused to fix the mirror only because it cost too much? That seems a bit underhandedWhen I asked what “costs too much” amounted to I was told it would be $For another consideration on this issue consider that the Shorkey Auto Group advertised that this car among others were Certified Pre-owned carsWhen asked what that meant I was told that first of all, the cars had some warranty left on them and that each Certified vehicle undergoes a point check list for operability and safety When I mentioned that the inability to effectively use the rearview mirror was a safety issue they were not movedAt night we basically move the mirror to a position that it isn’t used to keep the bright lights from cars behind us affect our visionStill they did not budge from the position that it cost too much to fixIf that is the case, then the cost of the vehicle should have been reduced to reflect the lack of a properly operating mirrorTo not do so indicates a willingness to take advantage of a buyerThis is the reason I have notified the Revdex.com of this practiceIf the Shorkey Dealership isn’t willing to replace the mirror that I paid for in the full-purchase price, then they should at least return to me the replacement cost of that mirrorEven with that, the loan we are paying for is that much more we have to pay off based upon that original price, so we still won’t be made whole with that solutionThat at least though would settle this complaintI would appreciate any further help you can provide [redacted] ***

[redacted] ,Attached is the report from Erie insurance, after their investigation, they determined that the repair work was completed properly This was an unfortunate incident, but as my team discovered when they drove the vehicle immediately after the accident, the brakes were fully functional This appears to be the result of improper driving, possibly stemming from the driver not being fully familiar with the vehicle.Please let me know if you need any additional information.Thank you for reopening this case!Best Wishes,Jim S [redacted] ***Jim Shorkey Family Auto Group [redacted] *** [redacted] [redacted]

Thank you so much for the feedback and we apologize for any inconvenience this may have caused youPer our service manager, the Radio is ordered for that vehicle but not in as of yet, checked with parts and it could be a few days yetAs soon as it comes in, a call will be placed out to schedule the appointment

after speaking with Fiat [redacted] has gone to multiple dealers trying to get more gift cardsHe was already sent a gift card from another storeHe is trying to game the systemAfter hearing of this, Sean made the choice to not sent a gift card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wish to thank MrS [redacted] from Shorkey Auto Group for helping to successfully and equitably resolve the issueIt has restored my trust in his company and will be glad to renew our relationship as customers in the future Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Icalled Jim S [redacted] on 10/14/at 2:36p on his cell phone no answer so left message, 10/15/11:56a Jim returned my call I explained to him the poor service I received and he offered to assist with a Tune-up, I asked him how much is a tuand he replied I had a feeling you were gonna ask that, he didn't know and said he had to ask the technician who did the work on my vehicle he would call me back within a half hourJim called back at 3:18p and said he hasn't got in touch with the technician because he was still in training10/16/Jim called and left message to call him back on office phone and hit his ext10/16/at 5:35p I called his office phone no answer so I left messageStill poor customer service Regards, [redacted] ***

Hi ***, thank you so much for reaching out to us, We apologize for the frustration that you had when you bought your OutlanderWe did talk with our service manager about thisHe advised us that Mitsubishi Dpms inspected vehicle and determined that chips were caused from road debris impacting vehicleThis was apparent because the windshield and headlamps are also chippedHe also took pictures of the chips with a microscope camera and it is clear that there are impact marks Advised the customer she could contact Mitsubishi consumer affairsCustomer said she was going to contact a lawyerWe advised to contact their insurance companyBoth the husband and the wife stated that they were not going make there payments on the vehicle Mitsubishi is not (nor should they) paying for the repairs

I would like to know a detailed list of what the dealership did to resolve this on their end besides repainting the wheel flare you damaged in your shopEvery time I spoke with someone regarding resolution, I was swept under the rugI mentioned to both Jim and Sean on the phone about acquiring a hard-top for the vehicle as the manufacturer quoted price for the dual top package and they said they would see what could be done, never heard from either againCraig Stephan is still employed with the company and up to his tricks if you read other reviews on the businessThe "substantial" amount of money offered was not even book value for a vehicle that has miles on itI would be losing money on the deal after having to pay sales tax and plates on a new vehicle, not to mention the monies for the "free" maintenance package and gap coverage I would lose as well as the interest paid on that moneyIf you want to talk about a serious offer on the vehicle, I'm all earsI've taken my own personal time, including time off of work, to try to bring this to a closeI will be visiting the dealership to review the contracts that were signed once a meeting is scheduled with Jim S [redacted] ***I am not showing up at the dealership and sitting around for hours waiting for someone to get to meI've purchased two other vehicles since my Jeep and neither purchase has had one hiccup to itIf it's more convenient, you can reach me on my cell phoneRegards, [redacted]

Per our company policy, we do not contact attorneysAlso, if this case is now with lemmon law, it is not against Chrysler and not our dealershipTo get a refund for the things you paid for, all we need is a copy of the bill

Per Mike, our service managerThe customer has now taken this to lemon law, which takes this out of our hands

Staci,Per the conversation that we had, we had come to an agreement that I would either give you a gas card or help with the purchase of a subwoofer from Best Buy like you had mentionedSince a decision was not made, I will send you a $gift card, that way, you can choose to spend it how you pleaseWe do apologize for any inconvenience this may have caused Thanks again,Sean

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Hi ***, Sean R [redacted] , our VP has left two voicemails for you, one being today 2/29/at 2:PMWe are reaching out to you at the number that is postedPlease let us know if we are contacting you on the incorrect phone number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com:I spoke with Sean R [redacted] on 8/9/and he indicated he would be mailing the gift cardAssuming the card is sent, then I would find that this resolution to be satisfactory to me (for complaint ID [redacted] ) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below That response is in regards to a warranty through a third partyI have receipts that my maintenance was performed at the correct mileage intervalsI also have a paper directly from the dealer that says the dealer will pay 100% of labor and 100% of partsThis promise is in addition to the third party warranty they are talking about Regards, [redacted] ***

Per our GM : [redacted] , You have complained about this numerous times to various people at the dealershipWe have offered you a substantial amount of money for your Jeep the last time you were here and you declinedWe have tried numerous times to make you happy and you have declinedYou are more than welcome to stop by the dealership and review any paperwork you have signed

***, we are so happy we were able to speak with you yesterday and get everything taken care of by sending a driver over to with a checkPlease let us know if there is anything else we can help with

I have not received the refundI actually reached out to Lisa B [redacted] who was working with me at the dealership, this morningLisa said that I would receive it within weeks from 02/09/and I still haven'tShe said she would check on the status and I'm waiting to hear from herThank you for checking in--this is the same unsatisfactory cycle I've been dealing with since November