Dec-K-Ing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  AAA did the towing, but I only had basic AAA and it only covers for 3 miles, I had to pay 3.50 per mile after that.   Rent a car was through enterprise.  I had to rent a car for my vacation because Jim Shorkey couldn't even get my jeep in the garage for 2 weeks.  I was refused a rent a car through you guys for my vacation.  I paid $350.00 to rent a car for my vacation.

after speaking with Fiat [redacted] has gone to multiple dealers trying to get more 50.00 gift cards. He was already sent a 50.00 gift card from another store. He is trying to game the system. After hearing of this, Sean made the choice to not sent a gift card.

Hi [redacted], Sean R[redacted], our VP has left two voicemails for you, one being today 2/29/2016 at 2:50 PM. We are reaching out to you at the number that is posted. Please let us know if we are contacting you on the incorrect phone number.

[redacted], we have spoke to a couple different people to make sure that we are addressing the feedback. We did drop the ball on our end and the check for your husband was not sent out in the past. We made sure to get that completed today and it will be mailed out to you. We also spoke with Russ S[redacted] and he did advise that he returned your phone call, left a message for you but never heard back. Also we understand that you are looking at the paperwork for the checklist. Our detail department does not check off anything on that paperwork, as it is not required. Therefore, nothing on that section is completed.

[redacted],Attached is the report from Erie insurance, after their investigation, they determined that the repair work was completed properly.  This was an unfortunate incident, but as my team discovered when they drove the vehicle immediately after the accident, the brakes were fully...

functional.  This appears to be the result of improper driving, possibly stemming from the driver not being fully familiar with the vehicle.Please let me know if you need any additional information.Thank you for reopening this case!Best Wishes,Jim S[redacted]Jim Shorkey Family Auto Group[redacted]
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although it was bought at Chrysler in North Huntingdon, bought new never been back and it states in the owners manual and under the warranty provisions that tires are not covered under the factory warranty that they can contact the manufacturer of the tires.

I have not received the refund. I actually reached out to Lisa B[redacted] who was working with me at the dealership, this morning. Lisa said that I would receive it within 2 weeks from 02/09/2017 and I still haven't. She said she would check on the status and I'm waiting to hear from her. Thank you for checking in--this is the same unsatisfactory cycle I've been dealing with since November.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]First of all- who would want to pay for a car that like this one does after one time of driving in snow with rock salt on the roads causing multiple paint chips all over hood and top of car.  Let me answer that – no one!  Not as if this is an inexpensive vehicle.  We put $1000.00 down and have 5 years to pay on a vehicle that we can never run through the car wash in fear of paint coming off of it.My complaint is that no one from Jim Shorkey,  after multiple attempts,  called to attempt to satisfy an unhappy customer in any way.  No options given other than to call Mitsubishi, which just stated that they have to go by the rep. who evaluated the vehicle.  Jim Shorkey just washed their hands of the whole deal.  My husband and myself were told by their Service manager to get an attorney, we wanted a solution to this problem.   No one ever told us to contact our insurance company from Jim Shorkey, that was told to us by the paint expert we had look at the car.I did pull all the paperwork from the vehicle inspection upon delivery and the area in regard to the paint was not checked at all.  I really feel that the paint chips on the driver side door that we noticed at less than 300 miles could have even been there or damaged in transit of the vehicle.I agree that the other chips all over the hood and top are from road salt because we did have it out in the winter when salt was being applied to the roads.  We have had several vehicles that went through PA winters and never experienced road salt chipping the paint to the extent of this!I don’t want to ruin my perfect credit by just not paying for the vehicle but if my insurance company will even take care of this for us, we feel that we should be compensated in some way.There has to be a solution to this!  I understand why Jim Shorkey doesn’t want this vehicle back!!!My husband completed two VIP forms for his supplier discount which we were supposed to be reimbursed for and have yet to receive it from Jim Shorkey either.  Just another sign of their customer service after the sale.  I really don’t feel that they have any regard for anything other than the sale!

I spoke with Lou and Craig and they stated the deal we agreed to from the beginning was 10,000 miles. When Lou signed you out he made the mistake of doing it for 12,000 miles. He called you to explain his mistake and sent you the new contract at 10,000 miles. You then signed and sent I back to us....

We sent it to the bank and your deal is complete. You also purchased platinum plus and [redacted] to protect your car. I will send you copies of everything. Unfortunately I can not do anything about the miles. Please call me Sean R[redacted] at ###-###-#### [redacted] if you have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Icalled Jim S[redacted] on 10/14/15 at 2:36p on his cell phone no answer so left message, 10/15/15 11:56a  Jim returned my call I explained to him the poor service I received and he offered to assist with a Tune-up, I asked him how much is a tune-up and he replied I had a feeling you were gonna ask that, he didn't know and said he had to ask the technician who did the work on my vehicle he would call me back within a half hour. Jim called back at 3:18p and said he hasn't got in touch with the technician because he was still in training. 10/16/15 Jim called and left message to call him back on office phone and hit his ext. 10/16/15 at 5:35p I called his office phone no answer so I left message. Still poor customer service.   
Regards,
[redacted]

I spoke with [redacted] on 9 / 9 regarding his service contract cancellation and uncovered that there was an error during the cancellation process.  I haven't determined whether this is the result of an oversight on my teams end, or the result of a problem with the Service Contract company....

 Regardless, the problem is being corrected and the warranty reimbursement will be paid in full and the amount will be based on when [redacted] originally filled for cancellation, this way he is not adversely impacted by the miles that have been put on his vehicle in the time that has passed.  Once the Service Contract cancellation is complete, I will also be offering [redacted] $500 in store credit for any parts or service he needs.  This is being offered to compensate for the time and frustration he experienced during this process.

[redacted], thank you for reaching out to us to express your frustrations about getting the mirror fixed. We spoke to Mike S[redacted], who is our  Service and Parts director and he advised us he is aware of this and did try to get used cars to pay for the mirror, which was...

refused by the used car manager. I even tried to find a used mirror to get the cost down but could not find one that was auto dimming. I know that the car was purchased in July and the mirror issue came up in December so after 5 months.

[redacted],We apologize for the delay in the response and are sorry to hear you left feeling frustrated. We understand where you feel upset. The salesman did try reaching out to you numerous times to make things right. Unforteunly we never heard back from you. We would love for a second chance to make...

things right with you. Jim S[redacted] is available on his cell phone number of [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Dear [redacted],I response to the letter of April 1, 2016 regarding the reply from Jim Shorkey Auto group, I would like to refute some of the inferences made. Mr. S[redacted] indeed was aware of this problem and indeed did try to help. I have no problem with his attempt to satisfy the problem. I believe this was noted in the letter I sent a copy of to you. The issue noted that the  car was purchased in July and the mirror issue came up in December..” is quite false.  To Mr. S[redacted] own admission, he knew about this problem and attempted to find a solution long before our letter of December of 2015.  That letter was written to the owner at that time due to the lack of response from his employees. I expected a better and more conciliatory response than what was provided. Our problem is that the Shorkey Use Car division sold us a vehicle at a price that should have included an operational dimming mirror. The response by the Used Car Manager that “it costs too much” should in no way be a viable reason to deny us a fully operational vehicle we purchased. They fixed the problem with the heater, and looked into the “check engine” light issue. But they refused to fix the mirror only because it cost too much?  That seems a bit underhanded. When I asked what “costs too much” amounted to I was told it would be $450. For another consideration on this issue consider that the Shorkey Auto Group advertised that this car among others were Certified Pre-owned cars. When asked what that meant I was told that first of all, the cars had some warranty left on them and that each Certified vehicle undergoes a 130 point check list for operability and safety.  When I mentioned that the inability to effectively use the rearview mirror was a safety issue they were not moved. At night we basically move the mirror to a position that it isn’t used to keep the bright lights from cars behind us affect our vision. Still they did not budge from the position that it cost too much to fix. If that is the case, then the cost of the vehicle should have been reduced to reflect the lack of a properly operating mirror. To not do so indicates a willingness to take advantage of a buyer. This is the reason I have notified the Revdex.com of this practice. If the Shorkey Dealership isn’t willing to replace the mirror that I paid for in the full-purchase price, then they should at least return to me the replacement cost of that mirror. Even with that, the loan we are paying for is that much more we have to pay off based upon that original price, so we still won’t be made whole with that solution. That at least though would settle this complaint. I would appreciate any further help you can provide. [redacted]

[redacted],Could you please close my case? The dealer mailed the check and I received it 03/03/2017.Thank you for your help,[redacted]

Please attach the actual receipts so we can handle properly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That response is in regards to a warranty through a third party. I have receipts that my maintenance was performed at the correct mileage intervals. I also have a paper directly from the dealer that says the dealer will pay 100% of labor and 100% of parts. This promise is in addition to the third party warranty they are talking about.
Regards,
[redacted]

Hi [redacted], thank you so much for reaching out to us, We apologize for the frustration that you had when you bought your Outlander. We did talk with our service manager about this. He advised us that Mitsubishi Dpms inspected vehicle and determined that chips were caused from road debris impacting...

vehicle. This was apparent because the windshield and headlamps are also chipped. He also took pictures of the chips with a microscope camera and it is clear that there are impact marks.       Advised the customer she could contact Mitsubishi consumer affairs. Customer said she was going to contact a lawyer. We advised to contact their insurance company. Both the husband and the wife stated that they were not going make there payments on the vehicle.       Mitsubishi is not (nor should they) paying for the repairs.

Per our GM : [redacted], You have complained about this numerous times to various people at the dealership. We have offered you a substantial amount of money for your Jeep the last time you were here and you declined. We have tried numerous times to make you happy and you have declined. You are more than welcome to stop by the dealership and review any paperwork you have signed.

Hi [redacted]! Thank you so much for sharing the feedback of your frustration about not receiving the referral check. We are happy we were able to get it taken care of! Thank you for giving us a chance to do so!