Dec-K-Ing

Hi ***We are so sorry for the delayed responseWe are so happy that you brought this to our attentionWe are happy to hear that this problem was resolved and we were able to get you your refundThanks again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Following the advice of my attorney, I am no longer commenting on this issue and will be pursuing matters under the Pennsylvania Unfair Trade Practices and Consumer Protection Law
Regards,
*** ***

To Whom it may concern On December 16th *** *** contacted us about a Jeep compass that we have in stockAs standard company procedure we did follow up conversation with *** and set an apt for her to come in and take said vehicle for a test drive***
did in fact show up on Dec 19th at 2:09PM for her apt, at this time it was discovered by ***'s salesman, Jamie W*** that stock number *** was listed in the system as being soldWe work hard to ensure that vehicles listed on our website are in fact available, but there is always a lag time when a vehicle is Sold to when it actually comes off the site Due to the high volume of cars that we sell, there are many times that a vehicle will show on our website and it is no longer available This does not ever last longer than 24hrs That being said, Jamie or one of our managers should have confirmed that the Compass was available prior to ***s visit on the 19th For that fact, I sincerely apologizeDue to the fact that this Compass was sold at one of our other stores, Jamie W*** and the Ford team were unaware that the Compass was no longer availableOnce Jamie found out that the Compass was no longer available, I was given the impression that he and *** were working together to find another option in our inventory and actually found a 'just traded' vehicle in our shop The vehicle was a Hyundai Santa FE that had just come in on trade and would be within the same parameters as what she was looking for, since the Hyundai was not complete there would have to be a second apt set up for *** to come Back in and test drive the HyundaiUp until this point there was no indication of anything out of the normal. On 12/Jamie W*** received an E-Mail from *** *** which stated that she would not return because we tried to pull a fast one, and we re advertised the same vehicle for more money*** is correct, this vehicle did end up being relisted for Sale at a higher price The reason for this, is the original buyer could not obtain financing and the deal came apart Once we got the vehicle back, there were a few other repairs that had to be made, which subsequently caused an increase on the price of the CompassWe still offered the vehicle to Mrs*** at the original price, but did not receive a return call I would love an opportunity to talk with *** directly and work with her to find a vehicle here that would be a good fit and I will make sure that we do everything we can to not only provide a great deal, but also excellent service. Thank YouJim S*** ***General ManagerJim Shorkey Auto Group

I sincerely apologize for the error on the website listing, it should have been caught by our team and was not The equipment is not manually entered by our team, but is pulled based on the vehicles VIN Sometimes our inventory management tool will pull incorrect information from the
VIN This is the case on this particular vehicle; we do state on our website that we do our best to provide accurate descriptions of our vehicles but are not responsible for errors This disclaimer is there, to account for errors / glitches in our software I would not be able to provide any additional money or credit because, the vehicle was sold at wholesale pricing to make up for the error on the equipment and some of the damage on the vehicle Also, when the customer called back in to address the navigation issue, we offered to unwind the deal and give a refund After they decided to keep the vehicle, I thought we had everything back on the right track I would be willing to provide a few pre paid maintenance options to try and show goodwill and hopefully get this turned around I do not want to have a dissatisfied customer Please contact me directly to discuss this further, my direct line is *** - Jim S*** ***

I spoke with *** today and there was certainly a major error on our end This GTthat *** inquired on, was already sold at the time of his inquiry by one of our other stores and it was not communicated that the vehicle had been sold An appointment was unfortunately made and ***
came in on a vehicle that was no longer available I did share with *** the CarFax report to show that we did in fact have the vehicle and it was not a case of a vehicle that never existed in our inventory I had a good conversation with *** and have spoken with the parties involved in this error, to work to correct this moving forward *** *** did not request any compensation for his time, but I will be sending him a gas card and also a Ford Key Chain for his Mustang that he purchased I am simply doing this to show goodwill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will be in contact on Tuesday
Regards,
Kenneth Green

Thank you so much for reaching out to us to let us know your frustrations about not receiving the gift cardOur GM Sean, is aware of this and also placed a phone call out to you and left a voice mailPlease reach him back at *** ext ***

***, I apologize for the length of time it has taken for the refund to be credited to your loan I have been in contact with both *** *** and *** *** (*** is the VP of Sales and *** is second in command), they did confirm that the cancellations were executed and provided me
proof of this I am having them reach out to *** to try and determine what the long delay is I would also like to sincerely apologize for the confusion in pricing on the extended service agreement, the price agreed to should have been an exact match to what you signed on your paperwork I will talk to *** to see what we can do to work to make up for this issue as well I truly appreciate your business and hope that in the end, we can get things back on the right track Enjoy the Wrangler!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi *** Thank you for sharing this feedback with usWe certainly understand the frustration from your visit and would love to discuss itPlease contact our GM, Mike E***, directly at ###-###-####

Our VP, Sean R***, placed a phone call out to you on TuesdayPlease call him back at your earliest convenience

Per our GM Mike E*** did try to place a phone call out to this customer to apologize and also advise him that there was a miscommunication and the check was never sentWe have recently sent via FEDEX and also cutting Mr *** a check for for the inconveniencePlease feel free to
contact Mike E*** with any further questions or concerns at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not trying to "game the system," as you stateTo the contrary, you are engaged in deceptive advertising and failed to deliver on your commitmentsYes, I did visit a couple of dealerships when I was shopping for my new car, which I purchased end of JuneThere is nothing wrong with participating in promotions that were offered by dealers that I legitimately visited as part of thisAlso, the disclaimers do not state anything about limiting the card to one dealer.The reality here is that you had no intention to honor this going back to my first visit, in which you sales agent blatantly did not even attempt to redeem theseAll of the people that I've spoken to at your agency are dis honest and have lied on multiple occasions. I will report this to the FTC on the grounds of deceptive advertising practices
Regards,
*** ***

Mrs*** originally brought vehicle in on 3/10/to inspect paintAt that time we took pictures and submitted them to Mitsubishi on there dealer siteAfter review by the district parts and service Manager (from Mitsubishi corp.) An appointment was scheduled between him and the ***'s to inspect the vehicleOn 3/22/16, Mr*** brought the vehicle in and the District service manager inspected and photographed the chipped areasHe informed Mr*** that the chips were from outside influences and not covered by warrantyAfter he left, Mr*** called and said he was not happy with the conclusionAt that time I informed him he could open a consumer affairs case with Mitsubishi (which he did)The paint issue is between Mitsubishi corporation and the ***'s, not Jim Shorkey auto group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted], thank you so much for the feedback and we certainly understand the frustration with the pricing error. Yes, there was an error on our end, but we are willing to sell you the 2017 Jeep at that price. Our GM, Mike E[redacted], would love to talk to you further. Please call him on his cell phone at...

###-###-####

Per our company policy, we do not contact attorneys. Also, if this case is now with lemmon law, it is not against Chrysler and not our dealership. To get a refund for the things you paid for, all we need is a copy of the bill.

Jason, our VP of sales, Adam tried to place a call out to you to discuss some of your concerns. We understand your concern about the $6,000, but it breaks down to $1,679.35 was for taxes and plates for the first vehicle you had bought. That leaves $3,841.91 lost due to the depreciation of the...

vehicle from having it for 2 weeks and you being the 2nd owner. Yes the 2nd car online was priced differently from what you paid, but the price online was including all incentives as noted in the disclaimer, none of which you qualified for. Adam did advise you of what the payment would be and what the trade in was, but you still chose to come in and purchase the car. If there is anything else we can go over with, please feel free to return Adams phone call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]   You need to contact my attorney if you need documentation.    [redacted]   [redacted]

[redacted], You have complained about this numerous times to various people at the dealership. We have offered you a substantial amount of money for your Jeep the last time you were here and you declined. We have tried numerous times to make you happy and you have declined. You are more than...

welcome to stop by the dealership and review any paperwork you have signed.