Write a review Sign In

Delta Auto Protect

Auto Warranty Service, Extended Warranty Contract Service Companies, Auto Warranty Plans, Auto Warranty Processing Service

Have you had any experience with this company? Share it by adding a review!
Add Review

Delta Auto Protect Reviews (116)

Satisfaction rating: 
User Reviewer9851713 time 19.06.2018

Thank you for bringing
this matter to our attention, Delta Auto Protect takes customer service and
satisfaction very seriously A manager in our administration office has
contacted the customer and resolved the issue
Thank you,
Charles S[redacted]
",sans-serifTimes New Roman">


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9198297 time 19.05.2018

Jan. 29, 2018Sir/MadamThis letter is in response to your recent complaint regarding the claim service request, the evaluation, the investigation and the claim Denial. On or about Jan. 17, 2018 10:31 EST, the Delta claims department received a service request from [redacted] in Melbourne, Fl....

The service adviser reported the vehicle was driven to the repair shop on Jan. 16, 2018. The service adviser reported the steering damper, steering shock, had failed which caused a steering shimmy. The service adviser, [redacted] also reported part number [redacted], the Transmission Conductor Plate had failed and needed replacement. The service adviser reported that within that component, the electrical transmission valve body solenoids had failed and the transmission would not shift.As standard procedure the Delta claim's agent reviewed the vehicle service claim history and the vehicle service invoices. The claims agent also reviewed the Delta ESP component coverage to confirm or Deny contract component coverage. A review of the service claim history confirmed on or about Aug. 18, 2016, Delta had received a claim service request from [redacted] of Melbourne, FL. The Delta claims department had Authorized the replacement of valve cover gaskets and ball joints. The repair shop service adviser also requested the replacement of the steering column shaft, center link and steering gearbox. Delta dispatched an independent Automotive Inspection Company to evaluate the vehicle. The ASE Master Technician evaluated the vehicle on a service lift. The detailed service report with color Photos noted the steering gearbox had been previously removed or serviced. The mounting bolts had been stripped and broken off. The steering column shaft, the center link, tie rod, steering damper shock were all bent and damaged. Furthermore, the Inspector reported the sidewalls of tires and rims were scarred and scuffed. The inspector reported the tires had visible irregular tread edge damage caused by the bent steering components and misalignment. The inspector confirmed a recent replacement of the steering gearbox. The Inspector also determined the prior installation of the gearbox was improper. The gearbox mounting bolts had been stripped and improperly torqued. The [redacted] invoice noted the driver admitted he had swerved to avoid an object in the roadway and the damage was a result of that accident. The replacement for all steering and alignment components were therefore Denied. Furthermore, the Delta ESP written contract provides no component coverage for any steering dampers. The Delta ESP contract excludes all coverage for any repairs which result from an accident, collision, upset or improper installation. On Jan. 17, 2018 14:14 EST the Delta claims agent Denied the claim for replacement of the steering damper. The claims agent informed the service adviser a completed “Proof of Repair” Invoice was requested.The Delta claims agent also confirmed no component coverage for the Transmission Conductor Plate. On Jan 17, 2018 14:14 EST, the Delta claims agent processed the claim Denial to the repair shop for replacement of the Transmission Conductor Plate. The claims agent informed the service adviser a completed "Proof of Repair” Invoice was requested.In conclusion, the claim service was timely and prompt. The claim Denial was not arbitrary or capricious. The consumer's complaint is without any merit.See Delta ESP contract attachments:Respectfully,Ron PSr. Claims Examiner


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User M. P. time 19.05.2018

I filed my first claim this week and I am very happy with the service. The check ABS on my MB S550 went on and I dropped the car off at the dealership. I picked up a loaner and went to work. Within an hour I received a call from Jeff at delta who explained to me my abs pump was bad and delta authorized the replacement car was ready by end of business day thank you Jeff and delta auto protect


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9224480 time 18.05.2018

Feb. 24, 2018Dear Sir/Madam,On January 11, 2018, the Delta claims department dispatched [redacted] Inspection to evaluate the condition and component failures. On January 12, 2018 the Road Test and vehicle evaluation was completed. Delta received the completed report with color Photos via the Web on...

Jnauary15, 2018. The Delta claims department had made several attempts to discuss the repair Authorization and services to be performed. Per the service adviser, the vehicle was removed and driven away from the facility by the owner/operator. Delta has processed the Authorization for the replacement of the valve cover gaskets, and oil filter housing gaskets. The consumer has the obligation for the replacement of the coolant reservoir tank, the coolant reservoir cap and the windshield washer pump. The [redacted] manufacturer also will perform the [redacted] recall for the replacement of the [redacted] Heater Assembly. The service adviser has reported that he has made an appointment with the owner for the service repairs.Respectfully,Ron P.Sr. Claims Examiner


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9148467 time 18.05.2018

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]


Mark as useful (0 votes)
Reply
Check fields!

Submit Review

Satisfaction rating:
Upload your images
Upload your images

Delta Auto Protect rating

Overall satisfaction rating

Category: Auto Warranty Service, Extended Warranty Contract Service Companies, Auto Warranty Plans, Auto Warranty Processing Service

Address: 1800 JFK Blvd., Suite 300, Philadelphia, PA, 19103

Website: https://www.deltaautoprotect.com/

98 people are currently seeking Delta Auto Protect contact information.