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Delta Auto Protect

Auto Warranty Service, Extended Warranty Contract Service Companies, Auto Warranty Plans, Auto Warranty Processing Service

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Delta Auto Protect Reviews (116)

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User Reviewer9851713 time 19.06.2018

Thank you for bringing
this matter to our attention, Delta Auto Protect takes customer service and
satisfaction very seriously A manager in our administration office has
contacted the customer and resolved the issue
Thank you,
Charles S[redacted]
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User Reviewer9198297 time 19.05.2018

Jan. 29, 2018Sir/MadamThis letter is in response to your recent complaint regarding the claim service request, the evaluation, the investigation and the claim Denial. On or about Jan. 17, 2018 10:31 EST, the Delta claims department received a service request from [redacted] in Melbourne, Fl....

The service adviser reported the vehicle was driven to the repair shop on Jan. 16, 2018. The service adviser reported the steering damper, steering shock, had failed which caused a steering shimmy. The service adviser, [redacted] also reported part number [redacted], the Transmission Conductor Plate had failed and needed replacement. The service adviser reported that within that component, the electrical transmission valve body solenoids had failed and the transmission would not shift.As standard procedure the Delta claim's agent reviewed the vehicle service claim history and the vehicle service invoices. The claims agent also reviewed the Delta ESP component coverage to confirm or Deny contract component coverage. A review of the service claim history confirmed on or about Aug. 18, 2016, Delta had received a claim service request from [redacted] of Melbourne, FL. The Delta claims department had Authorized the replacement of valve cover gaskets and ball joints. The repair shop service adviser also requested the replacement of the steering column shaft, center link and steering gearbox. Delta dispatched an independent Automotive Inspection Company to evaluate the vehicle. The ASE Master Technician evaluated the vehicle on a service lift. The detailed service report with color Photos noted the steering gearbox had been previously removed or serviced. The mounting bolts had been stripped and broken off. The steering column shaft, the center link, tie rod, steering damper shock were all bent and damaged. Furthermore, the Inspector reported the sidewalls of tires and rims were scarred and scuffed. The inspector reported the tires had visible irregular tread edge damage caused by the bent steering components and misalignment. The inspector confirmed a recent replacement of the steering gearbox. The Inspector also determined the prior installation of the gearbox was improper. The gearbox mounting bolts had been stripped and improperly torqued. The [redacted] invoice noted the driver admitted he had swerved to avoid an object in the roadway and the damage was a result of that accident. The replacement for all steering and alignment components were therefore Denied. Furthermore, the Delta ESP written contract provides no component coverage for any steering dampers. The Delta ESP contract excludes all coverage for any repairs which result from an accident, collision, upset or improper installation. On Jan. 17, 2018 14:14 EST the Delta claims agent Denied the claim for replacement of the steering damper. The claims agent informed the service adviser a completed “Proof of Repair” Invoice was requested.The Delta claims agent also confirmed no component coverage for the Transmission Conductor Plate. On Jan 17, 2018 14:14 EST, the Delta claims agent processed the claim Denial to the repair shop for replacement of the Transmission Conductor Plate. The claims agent informed the service adviser a completed "Proof of Repair” Invoice was requested.In conclusion, the claim service was timely and prompt. The claim Denial was not arbitrary or capricious. The consumer's complaint is without any merit.See Delta ESP contract attachments:Respectfully,Ron PSr. Claims Examiner


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User M. P. time 19.05.2018

I filed my first claim this week and I am very happy with the service. The check ABS on my MB S550 went on and I dropped the car off at the dealership. I picked up a loaner and went to work. Within an hour I received a call from Jeff at delta who explained to me my abs pump was bad and delta authorized the replacement car was ready by end of business day thank you Jeff and delta auto protect


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User Reviewer9224480 time 18.05.2018

Feb. 24, 2018Dear Sir/Madam,On January 11, 2018, the Delta claims department dispatched [redacted] Inspection to evaluate the condition and component failures. On January 12, 2018 the Road Test and vehicle evaluation was completed. Delta received the completed report with color Photos via the Web on...

Jnauary15, 2018. The Delta claims department had made several attempts to discuss the repair Authorization and services to be performed. Per the service adviser, the vehicle was removed and driven away from the facility by the owner/operator. Delta has processed the Authorization for the replacement of the valve cover gaskets, and oil filter housing gaskets. The consumer has the obligation for the replacement of the coolant reservoir tank, the coolant reservoir cap and the windshield washer pump. The [redacted] manufacturer also will perform the [redacted] recall for the replacement of the [redacted] Heater Assembly. The service adviser has reported that he has made an appointment with the owner for the service repairs.Respectfully,Ron P.Sr. Claims Examiner


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User Reviewer9148467 time 18.05.2018

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]


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User Reviewer9203896 time 18.05.2018

Delta Auto Protect's claims personnel are
trained to ask for service records on all claims regardless of the failure as per
our protocol. This does not in any way delay the process of the claim as the
customer stated ‘hold onto the claim for this reason’. We also give ‘courtsy’
calls to our...

customers to inform them as well as answer any questions they
might have through the claims process. We feel it is always best to give direct communication with our
customers.
               
Delta authorized this claim prior to receiving this complaint as well as
receiving the service records from the customer. There is also a discrepancy on
what the customer said he paid. Paid to date is $405 not $2109. At this point
in time the customer was notified and understands Delta Auto Protect's protocols for the
future.
 Thank you,Delta Auto Protect


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User Reviewer9173774 time 17.05.2018

Customer has been contacted, customer was never issued a cancellation form, account was suspended due to customer no longer owning the vehicle.  Contract has been cancelled and a refund check has been mailed to customer for correct amount of $1810.00


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User Reviewer9225503 time 17.05.2018

A representative has reached out to the customer and issue has been resolved.


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User Reviewer9171784 time 17.05.2018

A representative reached out to Mr. [redacted] and this has been resolved.


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User Reviewer9214829 time 17.05.2018

Oct. 10, 2017On Oct. 2, 2017, the Delta claims department received a service claim request from ** [redacted] Kingwood, TX [redacted]. The service advisor, [redacted] reported the vehicle had been driven to the facility on Sept. 30, 2017. The service advisor reported the engine had...

low compression in cylinders #6 and #8. and other possible internal engine damage. The service advisor requested a rebuild or replacement of the engine. As in the Delta written agreement., the Delta claims agent requested all available service and maintenance records to be emailed to the department for review. [redacted] reported that ** [redacted] had performed oil changes and other services to the vehicle. On Oct. 3, 2017, Delta assigned an Inspector to perform an onsite evaluation of the vehicle. Delta received service invoices for review from the repair facility and from the consumer. Delta also purchased a [redacted] service report for the vehicle.On Oct. 4, 2017 a Senior Claims examiner called and discussed the departmental review of the records. The [redacted] reported contained no Verifiable oil change maintenance services from the first ownership. From January 11, 2011 until July 15, 2015 120,345 miles there were no recorded services for any oil changes. The first recorded oil change service was noted as 08/03/2015 128,911 miles at [redacted] - Conroe, TX. The next oil change record was with 134,749 miles at [redacted] Humble, TX. The [redacted] dealership invoices do specifically note the use of [redacted] XO 5W20 [redacted] MOTOR OIL. The [redacted] owner's manual does specifically note the requirement to use only 5W20 motor oil which meets or exceeds the [redacted] Specification [redacted] and the API certification mark.The [redacted] review noted three oil changes services performed at ** [redacted]. These services were performed on 4/6/2016 146,008 miles, Invoice # [redacted] 9/7/2016 155,419 miles and Invoice # [redacted] 3/20/2017 165,707 miles. The invoices noted the exact use of [redacted] motor oil 5W30 Synthetic Blend. The oil change reminder sticker also confirmed the exact use of [redacted] 5W30. The [redacted] 5W30 motor oil does not meet the [redacted] Engineering requirements for [redacted]. The Delta written agreement contains an absolute requirement to use only motor oils, fluids or other lubricants that meet or exceed the Manufacturer's specification as contained in the Owner's Manual.


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User Reviewer9225332 time 17.05.2018

Complaint: [redacted] my check amount suppose to be the full refund there were no services rendered they said it wasn't valid yet because of the mileage 3699.00 is the total amount due me. Please send...

the balance to me in another check. See below for payment confirmation and warranty info e-mail from Delta.
Regards,
[redacted]


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User Reviewer9185855 time 16.05.2018

A representative has reached out to the customer and resolved the issue.


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User Reviewer9180779 time 16.05.2018

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]


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User Reviewer9083570 time 16.05.2018

In regards to Claim#[redacted]-[redacted] an inspector was assigned and scheduled to inspect the vehicle at [redacted] South.  When the inspector arrived on location, at the scheduled time, he was notified that the shop foreman was not available to present the vehicle for inspection.  Please see...

attached e-mail from the repair center.  Delta Auto Protect attempted multiple times to reschedule the inspection.  After receiving this complaint, a Delta Auto Protect customer care specialist has contacted [redacted] and processed a full refund as requested. Thank you.


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User Reviewer9178673 time 15.05.2018

On completion of purchase of all extended service programs the customer is sent a confirmation email to complete a few steps of uploading their odometer, Vin#, and Registration or bill of sale in order to proceed with coverage activation.  Customer completed these steps...

of authorization but failed to sign his copy of the agreement.  Customer has filed a claim previously on March 4th 2016 and coverage was authorized in accordance to coverage terms.  After receiving this complaint Delta Auto Protect scheduled a third party inspector to evaluate the repairs needed and see if any items are in coverage.  At the scheduled time of inspection, the inspector was notified the vehicle has left the repair center.  Delta Auto Protect called to notify  the customer to return the vehicle to the repair shop in order to verify if any repairs needed are actually in coverage according to Delta Auto Protect’s service program.  Customer requested for Delta Auto Protect to resolve issue through the Revdex.com.  Without any verification of actual failures to the vehicle Delta Auto Protect can not assist with coverage approval. If customer would like to return vehicle to repair shop we will schedule a third party inspector to verify if any items are in coverage.  If the customer misunderstood the agreement Delta Auto Protect will issue a full refund waiving all fees including prior repairs authorized.


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User Reviewer9083764 time 15.05.2018

Thank you for bringing this to our attention. A representative contacted [redacted] and this has been resolved.


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User Reviewer9213819 time 15.05.2018

On December 4th 2017 the Consumer requested a refund which was process accordingly.


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User Reviewer9127060 time 15.05.2018

[redacted] [redacted] [redacted]
 [redacted]
[redacted]
[redacted]
[redacted]
After reviewing Delta Protects statement, I spoke with [redacted] and she stated they drained the oil with Deltas inspector and the car had 5 quarts of oil ( which means it WASNT low), I also had Delta send me the report from their inspector which did not indicate it was low on oil. The [redacted] dealership are considered to be experts when it comes to working on [redacted] and have also stated a tear down consist of dropping oil pan which showed bearing material, Delta is requesting motor to be completely removed out of car and taken apart which will cost me $3000 out of pocket.


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User Reviewer9180116 time 14.05.2018

The problem with the A/C system was an A/c pressure hose.  Hoses and lines are a listed exclusion in the service agreement.  Delta Auto Protect had a system update on 10-12-2016.  A representative contacted [redacted] early morning on October 13th to clarify the concern.  As a...

courtesy Delta Auto Protect authorized the replacement for the A/c pressure hose, labor and freon.  The customer was satisfied with the result.  We are currently awaiting the customer's invoice in order to mail him  the reimbursement check.


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User Reviewer9224423 time 14.05.2018

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:After filing the complaint, Ryan from Delta Auto did ship parts needed to the dealer and approved the labor, but a covered item was denied.  The denied item as noted by the dealer is as follows:     (REPLACE INTAKE MANIFOLD (FOUND CODE' FOR CHARGE AIR FLAP MALFUNCTION)     Correction: 00 REPLACE INTAKE MANIFOLD I have attached the entire invoice for your reference. I have also left a voicemail with Ryan at Delta, I'm waiting for a response.
Regards,
[redacted]


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Category: Auto Warranty Service, Extended Warranty Contract Service Companies, Auto Warranty Plans, Auto Warranty Processing Service

Address: 1800 JFK Blvd., Suite 300, Philadelphia, PA, 19103

Website: https://www.deltaautoprotect.com/

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