Delta Auto Protect

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Due to system upgrades which was performed, claim responses were delayed Customers shop was followed up with on current claim Shop owner was also informed that the repair invoice on the previous repair was never sent in We have now received the invoice and payment was made to repair center

Thank you for bringing this to out attentionOn December 6th the consumer requested a refund which was processed

Thank you for bringing this to our attentionA representative contacted [redacted] and this has been resolved

Dear Sir, This letter is in response to your email communicationThe claims department has reviewed the information provided in your complaintThese are the details for the claim request in the service file: 09/05/13:EDT - Initial claim filing- Service Advisor, *** ###-###-#### [redacted] St F San Diego, CA Service advisor, [redacted] reported failure of Intake Manifold Runner AssemblyThe advisor reported the part cost $and labor time hrsNo part number providedThe service advisor reported labor time included hrsfor diagnostic serviceThe service advisor also requested the replacement of the Map SensorMap Sensor part number [redacted] D $and install labor hrThe claim review noted no component coverage for an Intake Manifold or the Intake Manifold Runner AssemblyThe review noted the Map Sensor/Boost Sensor as Bosch Part number [redacted] cost $and correct install labor time as hr09/05/14:EDT- Authorization processed to the Repair Shop for the replacement of the Map SensorAuthorization # DAP [redacted] amount total $($parts and $labor) issued to the Service Advisor, ***The Service Advisor was informed no component coverage for the Intake Manifold or the Intake Manifold Runner AssemblyThe Service Advisor was informed to complete the Authorized repairs and to Fax or Email the Invoice for paymentThe Service Advisor was informed the consumer was responsible for the all related cost for the replacement of the Intake Manifold Runner AssemblyIn addition, the Delta claims representative requested upon completion, the Invoice to be Faxed or Emailed to the department for the non-covered repairsIn response, to your complaints regarding an earlier claim on July 6, 2017, these are the correct detailsThe claim for a leaking water pump, broken door latch, various engine oil leaks from the valve cover and timing case cover were received from Mossy VolkswagenThe vehicle was fifteen (15) days and less than two (2) hundred miles into agreement coverageDespite these facts, an Authorization was processed for the replacement of the water pumpThe Denial for a door latch and engine gaskets was processed based on the listed component coverageThe service invoice from the Volkswagen Dealership noted the consumer Declined the additional repairsThe failure to complete the replacement of needed engine seals and gaskets was a Breach your obligation to maintain the enrolled vehicleSee Delta Agreement: Congratulations on YOUR purchase of a motor vehicle VEHICLE SERVICE CONTRACT from Delta Auto ProtectThis VEHICLE SERVICE CONTRACT consists of the following terms and conditions and the STATEMENTS PAGE that accompanies this AgreementCoverage is contingent upon the receipt of a countersigned endorsementIDEFINED TERMSFor purposes of this VEHICLE SERVICE CONTRACT, the terms below are defined as follows: CCOVERED PART means a part which is specifically covered under Section IV of this VEHICLE SERVICE CONTRACT, provided, however, - COVERED PART does not include any part which is excluded from coverage by or not covered under any provision of section V of this VEHICLE SERVICE CONTRACTVEXCLUSIONS; PARTS AND SERVICES NOT COVEREDTHE FOLLOWING ARE EXCLUDED BY OR NOT COVERED UNDER THIS VEHICLE SERVICE CONTRACT: L.ANY AND ALL PARTS OR COMPONENTS WHICH ARE NOT SPECIFICALLY LISTED UNDER SECTION IV COVERAGE DETAILS IS THEREBY EXCLUDED UNDER THE TERMS OF THIS AGREEMENTOANY CONSEQUENTIAL OR INCIDENTAL PECUNIARY DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF USE OF THE VEHICLE, LOSS OF TIME, INCONVENIENCE, LOST REVENUE, FAILURE TO REALIZE EXPECTED SAVINGS, OR ANY OTHER ECONOMIC LOSS OF ANY KINDVIYOUR OBLIGATIONS TO MAINTAIN COVERAGE 1.All owners/operators must properly maintain the enrolled VEHICLE by performing maintenance services, at the proper intervals, according to the requirements of the Owner's Manual or as otherwise specified by the MANUFACTURERAll owners/operators must retain all original receipts, invoices and any other MAINTENANCE RECORDS that demonstrate all required maintenance has been performed at proper intervalsWe may request MAINTENANCE RECORDS and may deny coverage if YOU fail to produce MAINTENANCE RECORDS that confirm that maintenance has been performed at proper intervals regarding the enrolled VEHICLECoverage will be denied if the owners/operators fail to perform maintenance services at proper intervals, or otherwise fail to properly maintain the enrolled VEHICLE, and a BREAKDOWN is caused by the failure to perform maintenance services or otherwise properly maintain the enrolled VEHICLEIn conclusion, this claim was processed in a timely mannerThe Authorization was processed within one (1) hourThe Authorization for the replacement of the Map Sensor was based on the written Delta Auto Protect agreement IVCoverage DetailsThe Map Sensor was a listed covered componentThe Denial for the replacement of the Intake Manifold Runner Assembly was neither arbitrary or capriciousNeither the Intake Manifold or the Intake Manifold Runner Assembly were a listed covered componentThe written agreement excludes any and all parts or components which are not specifically listed under Section IV coverage detailsThe written agreement excludes all maintenance services and Tuparts including but not limited to spark plugs, filters, PCV and hosesThe cost for these additional repairs are absolutely the responsibility of the owner/operatorRon P*** SrClaims Examiner

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

In regards to Claim# [redacted] - [redacted] an inspector was assigned and scheduled to inspect the vehicle at [redacted] South When the inspector arrived on location, at the scheduled time, he was notified that the shop foreman was not available to present the vehicle for inspection Please see attached e-mail from the repair center Delta Auto Protect attempted multiple times to reschedule the inspection After receiving this complaint, a Delta Auto Protect customer care specialist has contacted [redacted] and processed a full refund as requestedThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to also apologize to Delta Auto for accusing them of not covering what I was erroneously instructed by "experts" to be a valid claim for non coverage Based on the contract, they are in the right not to cover the part in question However, I do hope that Delta Auto does take this opportunity to make a diligent effort to improve their customer service and untimely response to their customer base and their third party claimants Much of this could have been avoided, if Delta Auto would have provided a timely response to me and my auto dealer Regards, [redacted]

A supervisor has reached out to [redacted] and stop payment as been made on the the previous check A new check has been issued and mailed [redacted] Tracking # [redacted]

March 2, 2018To whom it may concern:On March 1st a Delta representative contacted [redacted] to process the refund of $on to the original payment on file [redacted] advised the credit card was no longer active Delta Auto Protect proactively sent a payment with tracking and emailed the tracking number to [redacted] Respectfully,Delta Auto Protect Administration

Customers request as per original complaint was to either repair the vehicle or process a refund When the representative reached out to assist [redacted] again requested to be cancelled and refunded which was processed

Thank you for bringing this matter to our attention, Delta Auto Protect takes customer service and satisfaction very seriously A manager in our administration office has contacted the customer and resolved the issue Thank you, Charles S [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Because I had to pay an additional $to buy a new Angle Gear, [redacted] was not paid for hours of work, and a required to pay for a $part that Delta refused to cover even though their inspector said it should be coveredWhen Delta has reimbursed both myself and [redacted] for the required parts and labor then I will drop my complaintI stand by all of my previous statements that Delta systematically delays the entire claims process then refuses to pay the full billThis company needs to be investigated, call [redacted] and ask them everything that Delta refused to pay forIf I had not paid for an extra $for a new Angle Gear I would probably still be without a car todayDelta is not an honest reputable companyIf you go on line, you will see similar complaints to my complaint with many other customers who have had a similar experience to my claim with DeltaThey are horrible to work withRespectfully, [redacted] ***

Thank you for bringing this to our attention [redacted] requested cancellation on December 27th which was processed accordingly

On 7-14-a claim was called in from the customers service advisor DrewAmong the claim the service advisor requested the vehicle needs an eccentric shaft part [redacted] In mechanical engineering, an eccentric is a circular disk (eccentric sheave) solidly fixed to a rotating axle with its centre offset from that of the axle (hence the word "eccentric", out of the centre)This part is different from a cam shaftA camshaft is a shaft having one or more cams attached to it, especially one used to operate the valves of an internal-combustion engineIn internal combustion engines with pistons, the camshaft is used to operate poppet valvesIt consists of a cylindrical rod running the length of the cylinder bank with a number of oblong lobes protruding from it, one for each valveDelta Auto Protects coverage does cover the cam shaft as stated in the customers reviewClearly these components differ in responsibility as well as areas of the vehicle and therefore cannot be the same as the customer statedIn conclusion, the claim was reviewed and verified accurately

We have received this notification from your offices today and would like to respond to this complaint in kind As to the understanding [redacted] called on 10-16-he was debating whether to keep his extended service program or cancel, he was then notified of fees that may apply if cancelled after days [redacted] was then offered an incentive of a $car wash voucher, if he were to retain his program [redacted] then stated he will keep his program After receiving this notification we E-mailed customer a confirmation of cancellation for a full refund of $1,and issued the refund as notedIssue was clarified for customer and refund was processedSee attachment for refund screenshotThank you, Charles S [redacted] Administrative Offices Delta Auto Protect [redacted] Philadelphia, PA ***

From: [redacted] < [redacted] @ [redacted] >Date: Tue, May 17, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Thank you for your assistance in this matterWe finally were given a credit card payment information that went through and we are paidAfter so many stories for so many checks mailed to us, which we never received, A credit card issued to posses the next day, which would not go through and cancelled Thanks to you we are finally paid.***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the contract is binding when payment was accepted and due to lack of their organization and/or professionalism This business is attempting to scam me Regards, [redacted]

Thank you for bringing this to our attentionA reimbursement check was issued to [redacted]

Thank you for bringing the issue to our attention A representative has reached out the [redacted] and resolved the matter, thank you