Delta Auto Protect

Dear Sir/Madam,A Delta representative contacted *** *** regarding the
refund*** *** will reply back to the Revdex.com that the complaint was resolved
once he receive the payment

We apologize for any delay As stated by the customer a check has been mailed on March possibly due to the storm in the Philadelphia area and the customer is located out of state there would be a delay in the check delivery Check #*** was issued and mailed out for the
total amount of $2, We do ask all customers to allow 10-business to receive delivery A representative has been notified to follow up on 3-29-to see if the check was received. Thank you

On December 6th *** *** requested a refund and a full refund was issued

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer has received his refund check, please view attachment screen shot of negative review posted on a review site and customer mentioned his check has been received A senior Manager MrRyan C*** has attempted to reach the customer numerous times with no success

Dear Sir/Madam,In regards to this
complaint in question, *** *** was contacted regarding his refund of $
and a tracking number was providedThis has been resolved

We have received this notification from your offices today and would like to respond to this complaint in kind As to the understanding *** *** called on 10-16-he was debating whether to keep his extended service program or cancel, he was then notified of fees that may apply if cancelled
after days.*** *** was then offered an incentive of a $car wash voucher, if he were to retain his program *** *** then stated he will keep his program After receiving this notification we E-mailed customer a confirmation of cancellation for a full refund of $1,and issued the refund as noted.Issue was clarified for customer and refund was processed.See attachment for refund screenshot.Thank you,Charles S*Administrative OfficesDelta Auto Protect*** *** ** *** *** *** ***Philadelphia, PA ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***I have received the check for $150.00 Thank you. You provided great service. JB

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:
I would make the following points in reply:- Both I and the *** garage (Fort Lauderdale) were told categorically that the item claimed for was not covered under the warranty and so there was no question of Delta sending out an inspector. This apparently has only arisen after I filed the complaint, and after I removed the car from the garage. Nobody from Delta has been in contact with me to arrange a time or place to inspect the vehicle. I note and appreciate the offer to cancel the policy and give me a full refund, ignoring any claims made, however that is not what I boughtI would not have bought the vehicle if I had not been able to secure the four year warranty, which I was told was exactly the same as the *** extended warranty. The offer to cancel the policy and make a refund does not assist in the fact that I now have a substantial repair bill. However in the spirit of trying to settle this matter I am prepared to accept the sum of $4,and a revision to the terms of the insurance so that it expires on December (rather than January 2020). For the avoidance of doubt I will not make any claim in respect of the current issue with the vehicle, I will pay for the repair myself. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Check received 09/22/
Regards,
*** ***

Customer was not compliant to Delta Auto Protect's terms of service agreement, therefore a full refund was issued with all penalties waived

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A representative has reached out to the customer and issue has been resolved, thank you

As customer stated refund check was remailed with proper apartment number, should arrive by 6-23-

A representative has reached out to the customer the original shipment was delayed due to hurricane Parts have been reordered for shipment

Delta Is selling uninsured back policy's they don't list the insurance company backing on their policy and are selling in all states which is illegal Revdex.com and AG's office should be investigating them not helping by giving them a good rating

My hummer Hcompletely broke down out of nowhereThank heavens for Delta! My truck was towed to the nearest GM dealer and the shop diagnosed the vehicleTurned out I was having transmission problems and they immediately contacted DeltaDelta approved my claim within minutes and literally saved me thousands of dollarsDelta paid my dealer directly over the phone and even reimbursed me for the towThis was a great experience!

Please see bottom section of contract stating 1 What has been already paid by YOU at the time the sale was conducted on 2016-04-21:23:includes the required minimum down payment and a one time registration fee (if applicable)2 At the time the sale was conducted on 2016-04-21:23:there was deferred registration fee of $and is only due if contract is cancelled prior to the term start as noted aboveOnce the contract begins, it is activated and the registration fee is non-refundable. I, *** ***, have read, understand and agree to all the terms and conditions mentioned in every paragraph on this agreement. Delta Auto Protect strives for customer service and satisfaction regardless if customer's account is active or not.Therefore Delta Auto Protect, as a good will courtesy will authorize a full refund waiving all fees.A check of $has been mailed 6-21-check #***Thank you

From: *** *** Date: Tue, May 17, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***Thank you for your assistance in this matter
We finally were given a credit card payment information that went through and we are paidAfter so many stories for so many checks mailed to us, which we never received, A credit card issued to posses the next day, which would not go through and cancelled. Thanks to you we are finally paid.***