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Delta Auto Protect Reviews (230)

From: *** ***Date: Sun, Feb 25, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC &
Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I agree I did get the refund thru *** *** but I am also absolutely sure that if I had not gone to *** *** and disputed the charge I would never have gotten a single dime back from Delta Auto Protect.Thank God there is a credit card company that helps when people are scammed.*** ***

Contacted customer, customer will proceed with tear down

I had the vehicles engine opened up and there was no sludge as per thewarranty companies claim. I think I have proven that the ***s componentsare listed in the covered section and the parts they claim is fictional. Ihave proven time and time again of the claims and statementssubmitted to your office from the warranty company.At this time I would like to push for arbitration as per the warrantycontractAttached is the receipt from Andy's stating there was no sludge in themotor. Plus, Andy said to call him personally and will answer anyquestions. He also stated any tech should have known the warranty companyknows they are liable.What is the point of a warranty if they do not cover anything?

Mar06, 2018Dear Sir/Madam,As already stated in the prior correspondence, per the service adviser, the vehicle was removed and driven away from the facility by the owner operatorDelta has processed the Authorization for the replacement of the valve cover gaskets, and oil filter housing gasketsThe consumer can contact the *** dealership to confirm the AuthorizationThe consumer has the obligation for the replacement of the coolant reservoir tank, the coolant reservoir cap and the windshield washer pumpThe *** manufacturer also will perform the *** recall for the replacement of the *** Heater AssemblyThe service adviser has reported that he has made an appointment with the owner for the service repairsThe consumer should contact the service adviser to have the repairs performed as Authorized.Respectfully,Ron PSrClaims Examiner

Thank you for bringing this to our attentionAlthough, as of today the consumer did not sign the cancellation forms, but as a show of good will, Delta Auto Protect refunded the customer in full back to their payment method on file

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The response offered by DELTA AUTO is NOT factual.*** *** NEVER recieved a check, of any kind for payment Only after I made MULTIPLE calls to DELTA AUTO was a credit card option offeredWhen a credit card was offered to the shop, they were unable to process the payment The shop owner, ***personally called the support line for his credit card processing equipment and was told that there were no issues *** then called the bank that issued the credit card and was told , clearly, to NOT ACCEPT the card for payment!At no time did Delta Auto attempt to contact their card issuer to have the payment processed NO check for payment has ever been received from DELTA AUTO for payment, either to *** *** or to myself There has been NO CHANGE is contact information for myself or *** *** I have received NO CALLS from DELTA AUTO in the ENTIRETY of this incident.DELTA AUTO has NEVER been able to provide any tracking information for the supposedly THREE checks that they say they sent!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** I find that this is a paltry responseI did see that they called on Tuesday, yet to their claim that they left a VM, this is a falsitya VM was not leftToday, 11/a representative did call me, *** Ext***, to say that another check (now up to checks) have been sent by this execrable businessIt has been days and hours since I received an email stating that my refund check was in the mailI now have had phone calls with them, with the police in Philadelphia, with the police in Carbondale and with a legal team in Glenwood SpringsI have had a large amount of lip service from Delta AP and still no check as of 11/You think they would provide me with a tracking # to confirm that they actually sent me my $$$But did they, NOPE! R
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concernA representative attempted to contact the consumer to clarify the break down of the prorata according to the coverage termsAn email was also sent to the consumer with the transaction of the refund

Sept25, 2017Dear *** ***,This letter is in response to your undated reply received via EmailThe Delta claims department has received the invoice for the repair from *** *** ***Delta has verified the repairs have been completedDelta has processed as Authorized the direct payment in the amount of $to *** *** ***There is no point in commenting on any of the malicious statements in your letter because they are non-factual and without any merit.Ron PSrClaims Examiner

Oct19, 2017Protect received a claim request from *** *** *** *** *** *** *** Philadelphia, PA ***The service advisor, Don reported noise in the rear differential and the request for replacement of the rear differential carrier #*** and carrier bearings #***The claim
was reviewed by a compliance agent and Denied per the written agreementThe Diamond Plus program has no component coverage for the front or rear differential or for any of its internal partsThe claims representative has explained this in detail on several occasionsThe Denial was not arbitrary or capriciousThe Denial was based on the coverage as provided in the written agreement.A copy of the signed statement page and the written agreement has been attached to this communication for your reviewPertinent paragraphs have been provided in Bold print

Nov14, 2017This letter is in response to your recent inquiryThis response is a direct attempt to further explain the processing of the claim and the resulting DenialOn or about July 17, Delta received a service claim request from *** *** *** Phoenix, AZThe reported noted the
vehicle was towed to the facility on July 15, and that there was an impact puncture in the side of the engineThe service adviser reported the hole was near the starter area, the engine and starter needed replacementAt that time the Delta claims agent requested all service and maintenance records for this vehicleThe Delta claim agent issued the request to an Independent Inspection Company to perform an onsite evaluation of the vehicle and the reported damagesThe Delta claim agent did contact you for further clarification of the circumstances of the failure, the warning signs, engine sounds or actions before and after the catastrophic failure of the engineIn response to those questions, the following answers were noted; there were no warning lights, no noises, no sounds, the vehicle shut off while driving and you saw a lot of oil under the car.The 1st Inspection was performed on July 18, The Inspector did confirm the engine had an impact puncture through the side of the engine block near the starterThe Inspector reported a 2nd Inspectionwill the complete teardown of the engine to examine internal components would be requiredThe Delta claim department informed the service adviser and yourself of the requirement to have the engine teardown completedOn August 11, Delta received several Photos and a verbal report from your service facilitySteve, the service adviser from *** *** *** reported that the #Rod cap bolt had snapped/broken off and the continued revolving motion of the crankshaft with an unbolted/loose connecting rod cap had slammed a hole through the engine blockThe service adviser reported the connecting rod bolt must have been defective since manufacture and had just snappedDelta again requested an Independent Inspection.On August 14, the 2nd Inspection was completedThe Inspector provided detailed Photos of the engine, hole in the block, broken windage tray, broken cap bolt, damaged spread apart connecting rod cap and the crankshaft journalsThe failure of the bolt was confirmedWhether or not the failure was caused from over tightening, over torque or from defective manufacture is immaterial to contract coverageAs the consumer stated the failure was without warning, catastrophic and instantaneousThe claim denial was based on the merits of the claimI have attached several sections of the Delta Extended Service Program which were pertinent to the claimThe Denial was not arbitrary or capricious and was based merits of the claim and the specific listed exclusion for all nuts, bolts, and hardware.Ron PSrClaims Examiner

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 12th, 2018Sir/MadamThis letter is in response to the complaint in questionOn January 29th a claims representativespoke with service advisor *** at *** *** *** *** and advised that *** *** brought thevehicle in on January 18th who stated the vehicle was experiencing loss of
power and lots of noiseswhile runningThe Delta claims representative, as protocol, requested a full diagnosis and was notified by the Service advisor that a full diagnosis was not yet completedOn February 1st a Delta claims representative spoke to *** at *** *** *** *** and stated in regards to the diagnosis there was a check engine light and chattering at higher speeds*** stated he pulled the valve cover and visually inspected the vehicle and said there were brown pieces of the broken timing guide in the timing chain by the crank and the metal piece was tucked under the cam shaft which were the cause of the failure and therefore needed a timing kitPlease see the following attached picture of the broken timing guide On February 1st later that day a claims representative denied the claim as per Delta's written agreement All timing actuators, tensioners and guides, these components, are specifically excluded from coverage in the Delta written agreement.In conclusion, the claim service was processed in a timely and prompt manorThe claim Denial was not arbitrary or capricious but based on the terms and conditions of the written contractAs per Mrs. Lechien’s request and a show of ‘Good Will’ Delta Auto Protect will process a full refund to the payment method on file.Respectfully,Ryan C.SrAccount Manager

Mar06, 2018Dear Sir/Madam,Delta has processed payment for these repairsThe repair facility has been removed from the approved repair shop listAs requested by the consumer, Delta has processed the pro-rated contract cancellation as agreed in the Delta ESP Statement PagesThis claim has been processed and the file has been Closed.Respectfully,Ron P***SrClaims Examiner

The consumer was contacted and confirmed that his refund was received

February 28th 2018Dear Sir/Madam, This
complaint has been resolvedA full refund of $was processed to the
consumer’s payment method on fileAt the request of the consumer, Delta Auto
Protects Finance
department can forward the transaction number of the full
refund of $

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Description: Auto Warranty Service, Extended Warranty Contract Service Companies, Auto Warranty Plans, Auto Warranty Processing Service

Address: 1800 JFK Blvd., Suite 300, Philadelphia, Pennsylvania, United States, 19103

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