Delta Auto Protect

Customer has been contacted, customer was never issued a cancellation form, account was suspended due to customer no longer owning the vehicle.  Contract has been cancelled and a refund check has been mailed to customer for correct amount of $1810.00

A representative has reached out to the customer and issue has been resolved.

A representative reached out to Mr. [redacted] and this has been resolved.

Oct. 10, 2017On Oct. 2, 2017, the Delta claims department received a service claim request from ** [redacted] Kingwood, TX [redacted]. The service advisor, [redacted] reported the vehicle had been driven to the facility on Sept. 30, 2017. The service advisor reported the engine had...

low compression in cylinders #6 and #8. and other possible internal engine damage. The service advisor requested a rebuild or replacement of the engine. As in the Delta written agreement., the Delta claims agent requested all available service and maintenance records to be emailed to the department for review. [redacted] reported that ** [redacted] had performed oil changes and other services to the vehicle. On Oct. 3, 2017, Delta assigned an Inspector to perform an onsite evaluation of the vehicle. Delta received service invoices for review from the repair facility and from the consumer. Delta also purchased a [redacted] service report for the vehicle.On Oct. 4, 2017 a Senior Claims examiner called and discussed the departmental review of the records. The [redacted] reported contained no Verifiable oil change maintenance services from the first ownership. From January 11, 2011 until July 15, 2015 120,345 miles there were no recorded services for any oil changes. The first recorded oil change service was noted as 08/03/2015 128,911 miles at [redacted] - Conroe, TX. The next oil change record was with 134,749 miles at [redacted] Humble, TX. The [redacted] dealership invoices do specifically note the use of [redacted] XO 5W20 [redacted] MOTOR OIL. The [redacted] owner's manual does specifically note the requirement to use only 5W20 motor oil which meets or exceeds the [redacted] Specification [redacted] and the API certification mark.The [redacted] review noted three oil changes services performed at ** [redacted]. These services were performed on 4/6/2016 146,008 miles, Invoice # [redacted] 9/7/2016 155,419 miles and Invoice # [redacted] 3/20/2017 165,707 miles. The invoices noted the exact use of [redacted] motor oil 5W30 Synthetic Blend. The oil change reminder sticker also confirmed the exact use of [redacted] 5W30. The [redacted] 5W30 motor oil does not meet the [redacted] Engineering requirements for [redacted]. The Delta written agreement contains an absolute requirement to use only motor oils, fluids or other lubricants that meet or exceed the Manufacturer's specification as contained in the Owner's Manual.

Complaint: [redacted] my check amount suppose to be the full refund there were no services rendered they said it wasn't valid yet because of the mileage 3699.00 is the total amount due me. Please send...

the balance to me in another check. See below for payment confirmation and warranty info e-mail from Delta.
Regards,
[redacted]

A representative has reached out to the customer and resolved the issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In regards to Claim#[redacted] an inspector was assigned and scheduled to inspect the vehicle at [redacted] South.  When the inspector arrived on location, at the scheduled time, he was notified that the shop foreman was not available to present the vehicle for inspection.  Please see...

attached e-mail from the repair center.  Delta Auto Protect attempted multiple times to reschedule the inspection.  After receiving this complaint, a Delta Auto Protect customer care specialist has contacted [redacted] and processed a full refund as requested. Thank you.

On completion of purchase of all extended service programs the customer is sent a confirmation email to complete a few steps of uploading their odometer, Vin#, and Registration or bill of sale in order to proceed with coverage activation.  Customer completed these steps...

of authorization but failed to sign his copy of the agreement.  Customer has filed a claim previously on March 4th 2016 and coverage was authorized in accordance to coverage terms.  After receiving this complaint Delta Auto Protect scheduled a third party inspector to evaluate the repairs needed and see if any items are in coverage.  At the scheduled time of inspection, the inspector was notified the vehicle has left the repair center.  Delta Auto Protect called to notify  the customer to return the vehicle to the repair shop in order to verify if any repairs needed are actually in coverage according to Delta Auto Protect’s service program.  Customer requested for Delta Auto Protect to resolve issue through the Revdex.com.  Without any verification of actual failures to the vehicle Delta Auto Protect can not assist with coverage approval. If customer would like to return vehicle to repair shop we will schedule a third party inspector to verify if any items are in coverage.  If the customer misunderstood the agreement Delta Auto Protect will issue a full refund waiving all fees including prior repairs authorized.

Thank you for bringing this to our attention. A representative contacted [redacted] and this has been resolved.

On December 4th 2017 the Consumer requested a refund which was process accordingly.

[redacted] [redacted] [redacted]
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After reviewing Delta Protects statement, I spoke with [redacted] and she stated they drained the oil with Deltas inspector and the car had 5 quarts of oil ( which means it WASNT low), I also had Delta send me the report from their inspector which did not indicate it was low on oil. The [redacted] dealership are considered to be experts when it comes to working on [redacted] and have also stated a tear down consist of dropping oil pan which showed bearing material, Delta is requesting motor to be completely removed out of car and taken apart which will cost me $3000 out of pocket.

The problem with the A/C system was an A/c pressure hose.  Hoses and lines are a listed exclusion in the service agreement.  Delta Auto Protect had a system update on 10-12-2016.  A representative contacted [redacted] early morning on October 13th to clarify the concern.  As a...

courtesy Delta Auto Protect authorized the replacement for the A/c pressure hose, labor and freon.  The customer was satisfied with the result.  We are currently awaiting the customer's invoice in order to mail him  the reimbursement check.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:After filing the complaint, Ryan from Delta Auto did ship parts needed to the dealer and approved the labor, but a covered item was denied.  The denied item as noted by the dealer is as follows:     (REPLACE INTAKE MANIFOLD (FOUND CODE' FOR CHARGE AIR FLAP MALFUNCTION)     Correction: 00 REPLACE INTAKE MANIFOLD I have attached the entire invoice for your reference. I have also left a voicemail with Ryan at Delta, I'm waiting for a response.
Regards,
[redacted]

[redacted]
Please cancel complaint. Complaint id is in subject areaSent from my iPhone

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me. 
Regards,
[redacted]
The credit from merchant was not applied in a timely manner by [redacted]....I contacted [redacted] and was still open....The credit was finally applied to my account on Feb 20, 2018.....This was a problem with [redacted], and I appreciate your attention in this matter.   The dispute can be closed...THANK YOU for your valuable service. The merchant kept telling me that the credit was "in process" each time I called, even up to this day.  It was the Revdex.com that finally got a resolution by a firm answer, and [redacted] to accept it's error in crediting the proper account.  Revdex.com ROCKS !!!

[To assist us in bringing this matter to a close, you must...

give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: THERE WAS NO MENTION OF A CANCELLATION FORM. I called the same day less than one hour later. If they had asked me to sign a form I would have gladly signed it. I spoke with people TEICE AND NO MENTION OF A CANCELLATION FORM!!!!!!!!How magnanimous of a goodwill gesture, thank you for returning my money that you almost stole.Regards,
[redacted]

Dear Sir, This letter is in response to your email communication. The claims department has reviewed the information provided in your complaint. These are the details for the claim request in the service file: 09/05/2017 13:28 EDT - Initial claim filing- Service Advisor, [redacted]...

###-###-#### [redacted] St F San Diego, CA 92110 Service advisor, [redacted] reported failure of Intake Manifold Runner Assembly. The advisor reported the part cost $229.99 and labor time 5.0 hrs. No part number provided. The service advisor reported labor time included 1.75 hrs. for diagnostic service. The service advisor also requested the replacement of the Map Sensor. Map Sensor part number [redacted]D $129.99 and install labor .6 hr. The claim review noted no component coverage for an Intake Manifold or the Intake Manifold Runner Assembly. The review noted the Map Sensor/Boost Sensor as Bosch Part number [redacted] cost $56.99 and correct install labor time as .5 hr. 09/05/2017 14:25 EDT- Authorization processed to the Repair Shop for the replacement of the Map Sensor. Authorization # DAP [redacted] amount total $177.39 ($129.99 parts and $47.40 labor) issued to the Service Advisor, [redacted]. The Service Advisor was informed no component coverage for the Intake Manifold or the Intake Manifold Runner Assembly. The Service Advisor was informed to complete the Authorized repairs and to Fax or Email the Invoice for payment. The Service Advisor was informed the consumer was responsible for the all related cost for the replacement of the Intake Manifold Runner Assembly. In addition, the Delta claims representative requested upon completion, the Invoice to be Faxed or Emailed to the department for the non-covered repairs. In response, to your complaints regarding an earlier claim on July 6, 2017, these are the correct details. The claim for a leaking water pump, broken door latch, various engine oil leaks from the valve cover and timing case cover were received from Mossy Volkswagen. The vehicle was fifteen (15) days and less than two (2) hundred miles into agreement coverage. Despite these facts, an Authorization was processed for the replacement of the water pump. The Denial for a door latch and engine gaskets was processed based on the listed component coverage. The service invoice from the Volkswagen Dealership noted the consumer Declined the additional repairs. The failure to complete the replacement of needed engine seals and gaskets was a Breach your obligation to maintain the enrolled vehicle. See Delta Agreement: Congratulations on YOUR purchase of a motor vehicle VEHICLE SERVICE CONTRACT from Delta Auto Protect. This VEHICLE SERVICE CONTRACT consists of the following terms and conditions and the STATEMENTS PAGE that accompanies this Agreement. Coverage is contingent upon the receipt of a countersigned endorsement. I. DEFINED TERMS. For purposes of this VEHICLE SERVICE CONTRACT, the terms below are defined as follows: C. COVERED PART means a part which is specifically covered under Section IV of this VEHICLE SERVICE CONTRACT, provided, however, - COVERED PART does not include any part which is excluded from coverage by or not covered under any provision of section V of this VEHICLE SERVICE CONTRACT. V. EXCLUSIONS; PARTS AND SERVICES NOT COVERED. THE FOLLOWING ARE EXCLUDED BY OR NOT COVERED UNDER THIS VEHICLE SERVICE CONTRACT: L.ANY AND ALL PARTS OR COMPONENTS WHICH ARE NOT SPECIFICALLY LISTED UNDER SECTION IV COVERAGE DETAILS IS THEREBY EXCLUDED UNDER THE TERMS OF THIS AGREEMENT. O. ANY CONSEQUENTIAL OR INCIDENTAL PECUNIARY DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF USE OF THE VEHICLE, LOSS OF TIME, INCONVENIENCE, LOST REVENUE, FAILURE TO REALIZE EXPECTED SAVINGS, OR ANY OTHER ECONOMIC LOSS OF ANY KIND. VI. YOUR OBLIGATIONS TO MAINTAIN COVERAGE 1.All owners/operators must properly maintain the enrolled VEHICLE by performing maintenance services, at the proper intervals, according to the requirements of the Owner's Manual or as otherwise specified by the MANUFACTURER. 2. All owners/operators must retain all original receipts, invoices and any other MAINTENANCE RECORDS that demonstrate all required maintenance has been performed at proper intervals. We may request MAINTENANCE RECORDS and may deny coverage if YOU fail to produce MAINTENANCE RECORDS that confirm that maintenance has been performed at proper intervals regarding the enrolled VEHICLE. 3. Coverage will be denied if the owners/operators fail to perform maintenance services at proper intervals, or otherwise fail to properly maintain the enrolled VEHICLE, and a BREAKDOWN is caused by the failure to perform maintenance services or otherwise properly maintain the enrolled VEHICLE. In conclusion, this claim was processed in a timely manner. The Authorization was processed within one (1) hour. The Authorization for the replacement of the Map Sensor was based on the written Delta Auto Protect agreement IV. Coverage Details. The Map Sensor was a listed covered component. The Denial for the replacement of the Intake Manifold Runner Assembly was neither arbitrary or capricious. Neither the Intake Manifold or the Intake Manifold Runner Assembly were a listed covered component. The written agreement excludes any and all parts or components which are not specifically listed under Section IV coverage details. The written agreement excludes all maintenance services and Tune-Up parts including but not limited to spark plugs, filters, PCV and hoses. The cost for these additional repairs are absolutely the responsibility of the owner/operator. Ron P[redacted] Sr. Claims Examiner

Thank you for bringing this to our attention. A reimbursement check was issued to [redacted].

Thank you for bringing this matter to our attention, Delta Auto Protect takes customer service and satisfaction very seriously.  A manager in our administration office has contacted the customer and resolved the issue.Thank you, Charles S[redacted]