Delta Auto Protect

After receiving this complaint a Delta Auto Protect representative contacted the customer. MrSawyer was explained that the independent third party inspector pulled the DTC (Diagnostic Trouble Codes) codes that are stored in the computer of the vehicle. The codes were set off at 44,
miles which was prior to the customer’s start mileage at 44,and is a pre-existing failure. A full refund has been processed back to customer’s credit card as requested. Please see attached inspection report

Dear Sir/Madam,A Delta representative reached out
to the consumer on several occasions regarding the refund and was advised that
*** *** called the card company to dispute the transaction to Delta Auto
ProtectTherefore there was nothing further the Delta representative could do
to assist
the customer due to the disputed charge back to the credit card
company

A representative has reached out the the customer and authorized the requested repair for the rear parking sensor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***

As the after hours depthas stated there was a system update in progress. A representative has reached out to the customer with confirmation *** *** stated she will rescind the complaint, she has already contacted the Revdex.com by e-mail and phone to have this removed.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Aaron scheduled an appointment for the inspector to come out twice and to no availOnce the inspector finally reached the dealer after one week and four days nothing was done my truck remained unrepairedI continued to call Delta and no one answered the phone and my call was answered maybe one day laterDelta Protect has horrible customer service and they are rip offsThere solution was to give me a refund instead of repairing the truckNEVER AGAIN!!!!
Regards,
*** ***

Yes the payment has been received finallyThey did not send a breakdown of why it was that amount but I’m tired of dealing with themThank you for your help!

Feb20, 2018Dear Sir/MadamThe consumer purchased a Delta ESP service contract on May 4, for the sum of $On Feb 7, he called to report he had sold the vehicle and to request cancellationOn Feb7, the accounting department sent via email the cancellation request form for
his review and signatureThe contract coverage was suspended pending the receipt of the written cancellation requestOn Feb 8, 2018, Delta received the signed written request for pro-rated cancellationThe administration department processed the cancellation and has mailed the Refund Check #*** for the sum of $825.47.In conclusion this account has been cancelled and closed per the consumer's written request.See Attachments: Cancellation RequestRefund CheckRespectfully,Ron P.SrClaims Examiner

Date: Tue, Jan 16, at 3:PMAs per Mrs***’s request, a check for $was mailed the same day of the response and this case has been resolved. Thank you,Ryan C***Account Specialistwww.DeltaAutoProtect.comDelta Auto Protect

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer signed and returned cancellation request form and a refund check has been mailed

As stated in the prior response, the consumer had complete knowledge of engine oil leaks prior to the consumers signed application as well as oversize tires and failures caused by their interference an additional stressTherefore the consumers coverage was cancelled pro-rata according to the terms and conditionsVIICANCELLATION OF EXTENDED SERVICE PROGRAM C. WE may cancel this EXTENDED SERVICE PROGRAM at any time if: (i) YOU fail to timely pay any part of the EXTENDED SERVICE PROGRAM purchase price; (ii) YOU made a material misrepresentation or substantially breached YOUR duties under this EXTENDED SERVICE PROGRAM relating to the VEHICLE, repairs or its use; (iii) YOU have concealed or misrepresented any material fact(s), or circumstance(s) concerning this EXTENDED SERVICE PROGRAM, or in the case of fraud, attempted fraud, or the swearing affecting any matter relating to this EXTENDED SERVICE PROGRAM, whether before or after a loss on a continuing basis, this EXTENDED SERVICE PROGRAM may be cancelled and any unearned premium will be returned(iv) the VEHICLE has been sold or traded or repossessed, unless this EXTENDED SERVICE PROGRAM has been transferred in accordance with section X; (v) the VEHICLE identification number no longer can be read or has been altered; (vi) WE cannot determine the true mileage of the VEHICLE due to replacement, alternation, disconnection or failure of the Odometer; (vii) the VEHICLE has been declared a total loss or sold for salvage purposes, branded or salvage title; or (viii) the VEHICLE has been modified for or used in any competitive events or used for a COMMERCIAL USE or PURPOSEIf WE cancel this EXTENDED SERVICE PROGRAM, WE will refund to you or the Lender, as applicable, the lesser of: (iv) a time pro-rated amount, based upon the time expired since the EXTENDED SERVICE PROGRAM was purchased; or (x) a mileage pro-rated amount, based upon the number of miles the VEHICLE has been driven since YOU purchased the EXTENDED SERVICE PROGRAM

A Delta Auto Protect representative has spoken to the customer, and has resolved this dispute Thank you

A representative has reached out to the customers repair center and authorized the repair according to coverage guidelines

Thank you for bringing
this matter to our attention, Delta Auto Protect takes customer service and
satisfaction very seriously A manager in our administration office has
contacted the customer and resolved the issue
Thank you,
Charles S[redacted]
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Jan. 29, 2018Sir/MadamThis letter is in response to your recent complaint regarding the claim service request, the evaluation, the investigation and the claim Denial. On or about Jan. 17, 2018 10:31 EST, the Delta claims department received a service request from [redacted] in Melbourne, Fl....

The service adviser reported the vehicle was driven to the repair shop on Jan. 16, 2018. The service adviser reported the steering damper, steering shock, had failed which caused a steering shimmy. The service adviser, [redacted] also reported part number [redacted], the Transmission Conductor Plate had failed and needed replacement. The service adviser reported that within that component, the electrical transmission valve body solenoids had failed and the transmission would not shift.As standard procedure the Delta claim's agent reviewed the vehicle service claim history and the vehicle service invoices. The claims agent also reviewed the Delta ESP component coverage to confirm or Deny contract component coverage. A review of the service claim history confirmed on or about Aug. 18, 2016, Delta had received a claim service request from [redacted] of Melbourne, FL. The Delta claims department had Authorized the replacement of valve cover gaskets and ball joints. The repair shop service adviser also requested the replacement of the steering column shaft, center link and steering gearbox. Delta dispatched an independent Automotive Inspection Company to evaluate the vehicle. The ASE Master Technician evaluated the vehicle on a service lift. The detailed service report with color Photos noted the steering gearbox had been previously removed or serviced. The mounting bolts had been stripped and broken off. The steering column shaft, the center link, tie rod, steering damper shock were all bent and damaged. Furthermore, the Inspector reported the sidewalls of tires and rims were scarred and scuffed. The inspector reported the tires had visible irregular tread edge damage caused by the bent steering components and misalignment. The inspector confirmed a recent replacement of the steering gearbox. The Inspector also determined the prior installation of the gearbox was improper. The gearbox mounting bolts had been stripped and improperly torqued. The [redacted] invoice noted the driver admitted he had swerved to avoid an object in the roadway and the damage was a result of that accident. The replacement for all steering and alignment components were therefore Denied. Furthermore, the Delta ESP written contract provides no component coverage for any steering dampers. The Delta ESP contract excludes all coverage for any repairs which result from an accident, collision, upset or improper installation. On Jan. 17, 2018 14:14 EST the Delta claims agent Denied the claim for replacement of the steering damper. The claims agent informed the service adviser a completed “Proof of Repair” Invoice was requested.The Delta claims agent also confirmed no component coverage for the Transmission Conductor Plate. On Jan 17, 2018 14:14 EST, the Delta claims agent processed the claim Denial to the repair shop for replacement of the Transmission Conductor Plate. The claims agent informed the service adviser a completed "Proof of Repair” Invoice was requested.In conclusion, the claim service was timely and prompt. The claim Denial was not arbitrary or capricious. The consumer's complaint is without any merit.See Delta ESP contract attachments:Respectfully,Ron PSr. Claims Examiner

I filed my first claim this week and I am very happy with the service. The check ABS on my MB S550 went on and I dropped the car off at the dealership. I picked up a loaner and went to work. Within an hour I received a call from Jeff at delta who explained to me my abs pump was bad and delta authorized the replacement car was ready by end of business day thank you Jeff and delta auto protect

Feb. 24, 2018Dear Sir/Madam,On January 11, 2018, the Delta claims department dispatched [redacted] Inspection to evaluate the condition and component failures. On January 12, 2018 the Road Test and vehicle evaluation was completed. Delta received the completed report with color Photos via the Web on...

Jnauary15, 2018. The Delta claims department had made several attempts to discuss the repair Authorization and services to be performed. Per the service adviser, the vehicle was removed and driven away from the facility by the owner/operator. Delta has processed the Authorization for the replacement of the valve cover gaskets, and oil filter housing gaskets. The consumer has the obligation for the replacement of the coolant reservoir tank, the coolant reservoir cap and the windshield washer pump. The [redacted] manufacturer also will perform the [redacted] recall for the replacement of the [redacted] Heater Assembly. The service adviser has reported that he has made an appointment with the owner for the service repairs.Respectfully,Ron P.Sr. Claims Examiner

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Delta Auto Protect's claims personnel are
trained to ask for service records on all claims regardless of the failure as per
our protocol. This does not in any way delay the process of the claim as the
customer stated ‘hold onto the claim for this reason’. We also give ‘courtsy’
calls to our...

customers to inform them as well as answer any questions they
might have through the claims process. We feel it is always best to give direct communication with our
customers.
               
Delta authorized this claim prior to receiving this complaint as well as
receiving the service records from the customer. There is also a discrepancy on
what the customer said he paid. Paid to date is $405 not $2109. At this point
in time the customer was notified and understands Delta Auto Protect's protocols for the
future.
 Thank you,Delta Auto Protect