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Delta Auto Protect

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Delta Auto Protect Reviews (230)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Because I had to pay an additional $854.00 to buy a new Angle Gear, [redacted] was not paid for 1.6 hours of work, and a required to pay for a $150.00 part that Delta refused to cover even though their inspector said it should be covered. When Delta has reimbursed both myself and [redacted] for the required parts and labor then I will drop my complaint. I stand by all of my previous statements that Delta systematically delays the entire claims process then refuses to pay the full bill. This company needs to be investigated, call [redacted] and ask them everything that Delta refused to pay for. If I had not paid for an extra $854.00 for a new Angle Gear I would probably still be without a car today. Delta is not an honest reputable company. If you go on line, you will see similar complaints to my complaint with many other customers who have had a similar experience to my claim with Delta. They are horrible to work with. Respectfully, [redacted]

To whom it may concern, the refund has been processed to the consumers method of payment on file. This has been resolved.

This claim has been authorized and paid for, tank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dec. 27, 2017Dear Sir,As requested via a signed letter by [redacted] dated Dec 18, 2017, a pro-rata cancellation was agreed and processed as per the written agreement. Credit refunds were issued for $1552.25 and $3431.59. Total agreed and issued refund for this account was $4983.84.Respectfully,Ryan CAcct. Mgr.

Thank you for bringing this to our attention. An additional check was sent to [redacted] and was endorsed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the contract is binding when payment was accepted and due to lack of their organization and/or professionalism 
This business is attempting to scam me
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company has since refunded me my money.
Regards,
[redacted]

On 7-14-17 a claim was called in from the customers service advisor Drew. Among the claim the service advisor requested the vehicle needs an eccentric shaft part [redacted]. In mechanical engineering, an eccentric is a circular disk (eccentric sheave) solidly fixed to a rotating axle...

with its centre offset from that of the axle (hence the word "eccentric", out of the centre). This part is different from a cam shaft. A camshaft is a shaft having one or more cams attached to it, especially one used to operate the valves of an internal-combustion engine. In internal combustion engines with pistons, the camshaft is used to operate poppet valves. It consists of a cylindrical rod running the length of the cylinder bank with a number of oblong lobes protruding from it, one for each valve. Delta Auto Protects coverage does cover the cam shaft as stated in the customers review. Clearly these 2 components differ in responsibility as well as areas of the vehicle and therefore cannot be the same as the customer stated. In conclusion, the claim was reviewed and verified accurately.

I received a refund check by the company by PRIORITY MAIL with a POST DATE of December 13, 2017.  It was NEVER mailed before this date, as they had...

promised or as they had claimed to the Revdex.com they had done.  Anyway, the check has cleared the bank and funds have been placed into my account.  The check amount was for $1420.  I consider this matter resolved in respect that the refund has been issued, BUT they did LIE to me and Revdex.com, as has been there way of doing business from the start.  The refund check was to have been sent 7-10 business days (at the latest) after my initial October 19, 2017 request to have the services canceled.  And all I go were lies of checks being sent  in the mail since then, when the truth is no check was ever sent until WELL AFTER I filled a Revdex.com complaint and after they lied to the Revdex.com saying a check had already been sent. Was only after they actually finally mailed my check. USPS Tracking Number: [redacted]I have provided the above USPS tracking number to the envelope the check was mailed in.  Please feel free to verify yourself on actual post/ship date. Thanks

To Whom it may concern: A Delta representative contacted the consumer and this complaint has been resolved.

yes I finally got it. What a crappy company. Surprised they are not out of business
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
*

March 2, 2018To whom it may concern:On March 1st 2018 a Delta representative
contacted [redacted] to process the refund of $192.16 on to the original
payment on file. [redacted] advised the credit card was no longer active.
Delta Auto Protect proactively sent a payment with tracking and...

emailed the
tracking number to [redacted]. Respectfully,Delta Auto Protect Administration

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Once again in response to this complaint filed by the consumer with the Revdex.com   Delta Auto Protect  always performs its services as agreed in the written contract.  In this instance Delta Auto Protect has attempted to provide consumer service and satisfaction far beyond the terms of the agreement.  Delta does not process any claim in a capricious or arbitrary manner.  Fuel contamination, deliberate or not, operator abuse, neglect, continued use and the resulting damages are excluded in the service agreement, and Delta Auto Protect has processed as Consumer Good will the initial claim. Delta Auto Protect has received proof of customer's repair of air shocks #[redacted] (1)  #[redacted] (2), therefore Delta Auto Protect authorized the replacement of the air ride compressor and labor, this claim is resolved.Thank you,Delta Auto Protect

Thank for bringing this to our attention. This issue has been resolved.

A representative has left 2 voice mails with the customer.  A new refund check has been mailed to home address on file check #[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Description: Auto Warranty Service, Extended Warranty Contract Service Companies, Auto Warranty Plans, Auto Warranty Processing Service

Address: 1800 JFK Blvd., Suite 300, Philadelphia, Pennsylvania, United States, 19103

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