Delta Auto Protect

Thank you for bringing this to our attention. As per [redacted] request on November 27, 2017  at 3:50pm EST the coverage has been canceled a refund has been processed accordingly.

March 7, 2018Dear Sir/Madam,                The
tracking number provided to the consumer confirms delivery. At this time the is
no further action Delta Auto Protect can pursue due to the fact that the refund
was delivered...

to the address on file as well as above. If the address is
incorrect or the consumer did not receive it, please contact delta Auto Protect
customer service as soon as possible. Thank You,Administration

Due to system upgrades which was performed, claim responses were delayed.  Customers shop was followed up with on current claim.  Shop owner was also informed that the repair invoice on the previous repair was never sent in.  We have now received the invoice and payment was made to...

repair center.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I paid for my warranty in full at time of conception, and never was it stated or implied that the repairing facility is obligated to give discounts and price breaks, so that argument is moot with me. Additionally, as stated, I paid for this in full up to 180,000 miles, and due to my complaint, they cancelled my policy and are telling me that I’m. It entitled to any refund. That’s robbery, plain and simple. 
Regards,
[redacted]

Thank you for bringing this to our attention. As per the [redacted]'s request a refund was processed.

This issue has been resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Delta Auto Has received an email from [redacted], a full refund check has been processed as requested.

Thank you for bringing the issue to our attention.  A representative has reached out the [redacted] and resolved the matter, thank you.

Thank you for bringing this matter to our attention, Delta Auto Protect takes customer service and satisfaction very seriously.  A manager in our administration office has contacted the customer and resolved the issue.
Thank you, 
Charles S[redacted]

The customer has been contacted and the issue was resolved.

Aug. 5, 2017Dear [redacted],This letter is in direct response to the communication received dated July 27, 2017. In an effort to answer any questions and remove any misunderstandings, this response will be detailed and include the vehicle service history and invoices. The Delta claims department...

received the service claim from [redacted]. Jacksonville, FL [redacted] on July 13, 2017. The service advisor reported the vehicle was towed in on July 12, 2017. He further reported the vehicle had DTC misfires codes [redacted]. The service advisor also reported the engine had severe timing component slap noise, the misfires were due to the severe engine drag, the misfires were more prevalent above 5500 engine RPMs. [redacted] further reported that above 5500 RPMs the engine vibrates and the miss fire codes are recorded. An important note for this vehicle, the normal recommended transmission comfort shift range is 3000-3500 RPMs. Peak engine torque 251 lb ft (G) 4,400 - 6,000 RPMs. At 5500 RPMs in 2nd gear the vehicle would be beyond 48 mph and in 3rd gear the speed would be beyond 75 mph. This type of aggressive driving would absolutely exceed any residential speed limits and would be contrary to the safe operation of a vehicle. At 5500 RPMs in 6th gear the vehicle speed would be in excess of 130 MPH. [redacted] also reported the facility had drained the engine oil and the oil filter had metal embedded particles, aluminum, steel and copper. He reported no engine bearing knock but he was certain the metals were from worn crankshaft connecting rod and/or main bearings. He requested an inspector to perform an onsite evaluation.On July 13, 2017, The claims department requested [redacted] to provide an ASE Certified Master tech to perform an onsite vehicle evaluation. The inspection was completed on July 17, 2017 and a copy of the report was provided for your review. The report included visual evaluations, statements with accompanying photos. The field inspector clearly noted the following facts:1. Confirmed written statements from the consumer of complaints of miss fires, vibration, andnoises above 5000 RPMs.2. Engine oil quality noted as Fair.3. Oil and oil filter were examined for metal and contaminants. Bearing babbit material and metalswirling noted. Several Photos included of the oil cap, oil filter, oil pan and metal debris.4. Statements by the Inspector confirming active oil leaks from the Rear Main Engine seal and theengine case. Photos included confirmed these statements. Any known or unknown preexisting conditions and component failures are specifically excluded in the written agreement. Prior to agreement application, [redacted] Jacksonville Invoice # [redacted] dated Aug. 24, 2016 confirms consumer prior knowledge of previous engine oil leaks, specifically rear engine crankshaft seal, engine leaks at engine case bolts, and failures to AOS air oil separator, crankcase vent hose, (crankcase emission vent system). Invoice # [redacted] confirms delayed repair at [redacted] Jacksonville. [redacted] Jacksonville Dealer Service warranty (12 months-12,000 miles) applies for this failure.Attach complete [redacted] Jacksonville in voice #[redacted] dated Aug. 24, 2016.The Delta written agreement provides no coverage for these engine seals, gaskets, bolts, hardware or emission components. Several lines have been highlighted with Bold letters to assist.See written agreement;Congratulations on YOUR purchase of a motor vehicle EXTENDED SERVICE PROGRAM from Delta Auto Protect. This EXTENDED SERVICE PROGRAM consists of the following terms and conditions and the STATEMENTS PAGE that accompanies this Agreement.I. DEFINED TERMS. For purposes of this EXTENDED SERVICE PROGRAM, the terms below are defined as follows:A. EXTENDED SERVICE PROGRAM means this Agreement and the STATEMENTS PAGE.C. COVERED PART means a part which is specifically covered under Section IV of this EXTENDED SERVICE PROGRAM, provided, however, - COVERED PART does not include any part which is excluded from coverage by or not covered under any provision of section V of this EXTENDED SERVICE PROGRAM.M. MANUFACTURER means the Company that manufactured YOUR VEHICLE.O. BREAKDOWN means the inability of a properly maintained COVERED PART to perform the function for which it was designed, due to defects in materials or Workmanship. BREAKDOWN does not mean the gradual or Sudden reduction in operating performance of a COVERED PART due to any lack of proper maintenance or to non-use of a COVERED PART or non-covered part.V. EXCLUSIONS; PARTS AND SERVICES NOT COVERED. THE FOLLOWING ARE EXCLUDED BY OR NOT COWERED UNDER THIS EXTENDED SERVICE PROGRAM:C. ANY REPAIR OF A SYSTEM, ANY EOUIPMENT OF PART IF IT IS DETERMINED THAT THERE ISA REASONABLE MECHANICAL PROBABILITY THAT THE CONDITION CAUSING THE FAILURE EXISTED PRIOR TO OR AT THE TIME OF START DATE OF YOUR EXTENDED SERVICE PROGRAM, WHETHER KNOWN OR UNKNOWN AT THE TIME OF ACTIVATION OF YOUR EXTENDED SERVICE PROGRAM.F. ANY OF THE FOLLOWING WEAR ITEMS/PARTS INCLUDING BUT NOT LIMITED TO, THROTTLE BODY, BATTERY, BATTERY CABLES, SPRINGS, SHOCK ABSORBERS, STRUTS, MANUAL TRANSMISSIONS, CLUTCH FRICTION, CLUTCH DISC AND PRESSURE PLATE, THROW OUT BEARING, PILOT BEARING, CLUTCH MASTER AND SLAVE CYLINDER, MANUAL AND HYDRAULIC LINKAGES; SPARK PLUGS AND SPARK PLUG WIRES, FILTERS AND HOUSING, GLOW PLUGS, THERMOSTAT, HOSES, PIPES, LINES; NUTS, BOLTS, HARDWARE, BELTS, PULLEYS, TIMING TENSIONERS AND GUIDES, VALVE SEALS AND GUIDES, TUNE-UP PARTS; SAFETY RESTRAINT SYSTEMS (INCLUDING SEAT BELTS AND AIRBAGS); ANY AND ALL FLUIDS, LUBRICANTS AND RESERVOIRS; REMOTES, FUSES, RELAYS, FUSE PANEL, CIRCUIT BREAKERS; BRAKE PADS, BRAKE SHOES, BRAKE ROTORS AND DRUMS, EMISSION SYSTEMS; GLASS; LENSES HEAD, LAMP AND PROJECTION LAMP ASSEMBLIES, SEALED BEAMS, LIGHT BULBS, WEATHER STRIPPING, TRIM, MOLDINGS, RTV SEALANT, BRIGHT METAL, CHROME, UPHOLSTERY, CARPET WINDOW OR SUNROOF SHADES, ZIPPERS, CUP HOLDERS, INSTRUMENT CLUSTER, CLUSTER AND INSTRUMENT PANEL LIGHTING, DASH PAD AND VENTS, SEAT FRAME, PAINT, INSIDE AND OUTSIDE ORNAMENTATION; TELEPHONES, HEADPHONES, TELEVISION / VCR, ELECTRONIC AND SATELLITE TRANSMITTING DEVICES; RADIO, AMPS, ANTENNA, SPEAKERS AND WIRING, SD CARD OR NAVIGATIONAL SOFTWARE, CD PLAYER; SATELLITE RADIO, INSIDE AND OUTSIDE DOOR HANDLES, MIRRORS, HINGES, LATCHES, ROLLERS, LIFT GATE AND HOOD SUPPORTS, HUBCAPS/WHEEL COVERS, BUMPERS, BODY SHEET METAL AND PANELS, BODY PARTS, FRAME, STRUCTURAL BODY PARTS, HARD OR VINYL OR FABRIC CONVERTIBLE TOPS AND LINKAGES, TPMS SENSORS, TIRES, WHEELS OR RIMS.G. REPAIRS OR REPLACEMENT OF A COMPONENT NEEDED IN WHOLE OR IN PART DUE TO: (1) FAILURE TO STOP DRIVING OR PROTECT YOUR VEHICLE FROM FURTHER DAMAGE AFTER EVIDENCE OF A BREAKDOWN APPEARS (E.G., WARNING LIGHT, SMOKE); (II) THE USE OF FUELS, OILS, FLUIDS OR LUBRICANTS OTHER THAN THOSE REOURED BY YOUR OWNER'S MANUAL OR AS OTHERWISE SPECIFIED BY THE MANUFACTURER; (III) FAILURE TO PERFORM MAINTENANCE SERVICES, OTHER NEGLIGENCE, MISUSE OR ABUSE (E.G., OVERLOADING, RACING, COMPETITIVE DRIVING ACTIVITIES OR SNOW PLOWING), OR FROM MODIFICATION, ALTERATION, TAMPERING, DISCONNECTION, IMPROPER TOWING, IMPROPER ADJUSTMENTS OR SERVICING, OR USING THE VEHICLE IN ANY MANNER NOT RECOMMENDED BY THE MANUFACTURER; (IV) ACCIDENTAL LOSS, OR EXTERNAL CAUSES SUCH AS WAR, RIOT, VANDALISM, OR OTHER CAUSE BEYOND THE REASONABLE CONTROL OF THE PARTIES, ANY AND ALL REPAIRS OR BREAKDOWNS CAUSED BY OR RESULTED FROM STRUCTURAL IMPACT, A VEHICULAR ACCIDENT, ROLLOVER OR UPSET, VEHICULAR THEFT AND OR COMPREHENSIVE INSURANCE LOSS; (V) RUST, SALT, CORROSION, WATER INTRUSION/LEAKS, ACID RAN, CHEMICALS, TREE SAP, HAIL FLOOD, LIGHTNING, FIRE, WINDSTORM, EARTH QUAKES OR OTHER ENVIRONMENTAL CAUSES OR ACTS OF NATURE; (VI) VIBRATION, DETERIORATION, DISCOLORATION, DISTORTION, DEFORMATION AND/OR FADING; OR (VII) SLUDGE, CONTAMINATE METALS, CONTAMINATED FLUIDS, CONTAMINATED FUELS, OR CONTAMINATED LUBRICANTS.T. NEGLIGENCE, ERROR, OR OMISSION ON THE PART OF ANY SERVICING DEALER, REPAIR FACILITY OR PROVIDER OF ROAD SIDE SERVICES, OR ANY BREAKDOWN OR CONSEQUENTIAL DAMAGE TO YOUR VEHICLE CAUSED BY NEGLIGENCE, ERROR OR OMISSION.VI. YOUR OBLIGATIONS TO MAINTAIN COVERAGE3. Coverage will be denied if the owners/operators fail to perform maintenance services at proper intervals, or otherwise fail to properly maintain the enrolled VEHICLE, and a BREAKDOWN is caused by the failure to perform maintenance Services or otherwise properly maintain the enrolled VEHICLE.5. Statement to the fact that rear tires are not Factory size. Tires noted as 295/30R19 are largerand wider than the Manufacturer's Tire Placard. Photos of the tires and placard confirmed these statements. All tire and Suspension Modifications are excluded in the written agreement. Prior to agreement application, [redacted] Jacksonville Invoice #[redacted] dated Aug 24, 2016 confirms tire modification, Suspension damages, brake cable damages and steering interference. See [redacted] Jacksonville Invoice #[redacted] dated Aug 24, 2016. See Delta written agreement;V. EXCLUSIONS; PARTS AND SERVICES NOT COVERED. THE FOLLOWING ARE EXCLUDED BY OR NOTCOWERED UNDER THIS EXTENDED SERVICE PROGRAM:P. IF YOUR VEHICLE HAS BEEN ALTERED AND DOES NOT MEET MANUFACTURER'S SPECIFICATIONS, INCLUDING BUT NOT LIMITED TO, ANY CUSTOMER OR ADD-ON PART, ALL FRAME OR SUSPENSION MODIFICATIONS, LIFT KITS, OVERSIZED/UNDERSIZED TIRES, EMISSIONS AND/OR EXHAUST SYSTEMS MODIFICATIONS, OR POWERTRAIN MODIFICATIONS.In conclusion, Delta has correctly and thoroughly evaluated this service claim. The engine oil leaks existed prior to the consumer's signed application. The consumer had complete knowledge of the oversize rear tires and the failures caused by their interference and additional stress. The [redacted] Jacksonville invoice confirm the direct knowledge of these conditions, and the failure to complete the engine oil seal repairs in a timely manner when first informed by the [redacted] service department. Any and all engine failures which result from the loss of lubricant and leaking engine oil seals are excluded in the Delta written agreement. The owner/operator is required to properly maintain the vehicle. The consumer and the Technical Dimensions, service advisor, both admitted to the racing and competitive use and operation of this vehicle. The Claim Denial and agreement cancellation was neither arbitrary nor capricious.Ron P[redacted]Sr. Claims Examiner

I just finished a Diamond Premier 3yr/50,000 mile warranty that I purchased from Aaron at Delta Auto Protect and this is my Review of working with them.
Repair#1
My first repair was a transmission failure driving home from work one Wednesday evening. I was able to limp it in to the dealer and I made the phone call to Delta to get a Claim# before I got there. The dealer diagnosed the transmission first thing in the morning as unfixable and needing replacement. They called Delta to get approval, after waiting on hold for 30 minutes they were told that the repair would need to be ok'd by one of their own technicians and he would return a call within 2 hrs. 4hrs later and still no call so the dealer called them back and yes 30 minutes on hold again only to be told that it would be two more hours until their technician could call back. Now its the end of the day Thursday and the dealer calls me to say they still haven't heard back from Delta, so I call Delta. Again they say their technician is to busy to look at my claim but this time they say they are going to expedite it! This is when I ask about getting my free rental car per the warranty contract only to find out that the warranty will only cover the car rental for the length of the repair not for how long your car is at the shop. A transmission change is 8 hrs (8 hr repair = 1 day of rental and 4 hr repair = 1/2 day of rental etc) and since I haven't gotten approval yet from their technician I don't even know if the rental is going to be covered. Finally at 5:30 in the evening they ok the repair but they tell the dealer they want to install a used transmission and they want to get it from one of the Junkyards they work with in my area!!! It takes all of the next day to get the transmission (with 75,000 miles on it) from the junkyard and there is not enough time left for the dealer to get it installed until Monday. After several calls complaining to them about how much time they wasted they ok two days of car rental instead one (My car was in the shop from Wednesday evening until Monday evening). My portion for the repair was over $300 because the warranty doesn't cover taxes or fluids/seals.
Repair#2
My second repair was on a Thursday morning for a wheel bearing and a motor mount. You would think this repair would be straight forward with an easy approval but again it took them one from 9:00 am until 5:40 in the evening to approve it (the dealer and I logged over 90 minutes on hold during the day trying to find out what was taking so long) . They then told the dealer they would not pay for their parts, they could get them cheaper and have them shipped in!!! ITS 5:40 AND WE WOULD HAVE NEEDED THAT INFO BY 4 TO HAVE THEM THE NEXT DAY!!!! They also assured the dealer that they were OEM parts not aftermarket parts. So the parts finally come in on Monday (and they are not OEM) but by this time s[redacted] it, just install them and get my car back. Again I was without a car for 5 days on a repair that was about 4 hours long!!! My portion of the repair this time was about $100.
Even though I received more in repairs than the $1300 I paid for the warranty I would not use them again because of the hassle dealing with them during the repairs and the subpar parts that I had to put in my car. I would also not want to use this warranty at a smaller shop where they don't have the personnel to sit on the telephone all day with this company or tie up one of their stalls waiting to get approval to fix your car.

I purchased a warranty last month and decided to give it a try for 30 days. After reading the contract over and over to see exactly whats covered and whats not I realized there were way too many contingencies. I just purchased a used vehicle about 8 years old and one of the terms in the contract stated that if something were to break due to some unforeseen cause because of it not being properly maintained prior to my ownership whether known or not, it would not be covered under the warranty even if it were a part that was claimed to be covered under said warranty. Really?! How could I have control over what was done to the vehicle or how it was maintained prior to my ownership. After I thought about it I realized it wasnt for me and decided to cancel it. Here was my other issue; they said I had to wait 2 weeks for my refund to come in the mail since they send it via check. That just annoys the hell out of me because it sure didn't take them 2 weeks to take the money out of my account when it was time to purchase it. They took the money out the same day so why couldnt have been returned to me in the same manner? Another thing is that its been over 2 werks now and still no refund. I am getting ready to report them as I am fed up. Seriously I would not recommend this company to anyone.

Thank you for bringing this to our attention. As per the [redacted]' request a refund was processed and tracking will be provided.

As per Delta Auto Protect’s Terms and conditions stated in the first paragraph Coverage is contingent upon the receipt of a countersigned endorsement. On May 23rd there was documentation submitted and the coverage was updated in accordance. Another confirmation email was sent to [redacted] to...

agree to the terms and sign the coverage. On May 24th Mr. C[redacted], a claims specialist, spoke to [redacted] who admitted that he received and read the confirmation email on October 8th 2016 but did not follow through in submitting the proper documentation as well as agree to the coverage. He was also notified that Coverage is contingent upon the receipt of a countersigned endorsement. Therefore the customer did not agree to the terms and the consumer was refunded for the full amount.  Thank you

We apologize for the delay. Again as the customer stated a credit card was provided but the repair shop could not accept.  Check payment was mailed to the shop unfortunately we do not send via tracking unless requested.  As stated prior a representative has left the customer a voicemail that a check was mailed to the customer [redacted] Wynnewood Pa [redacted] on October 4th in the amount of $1145.12 check #[redacted].  This should arrive at the customers home shortly.

Delta Auto Protect's claims personnel are
trained to ask for service records on all claims regardless of the failure as per
our protocol. This does not in any way delay the process of the claim as the
customer stated ‘hold onto the claim for this...

reason’. We also give ‘courtsy’
calls to our customers to inform them as well as answer any questions they
might have through the claims process. We feel it is always best to give direct communication with our
customers.
               
Delta authorized this claim prior to receiving this complaint as well as
receiving the service records from the customer. There is also a discrepancy on
what the customer said he paid. Paid to date is $405 not $2109. At this point
in time the customer was notified and understands Delta Auto Protect's protocols for the
future.
 Thank you,
Delta Auto Protect

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Once again this is by far the most frustrating company to deal with. They are constantly moving the goal post so that they do not pay for covered items. Firstly as you can see on the [redacted] labor rate the Mechanic work additional hours (5 mores hours) to remove the water pump from the old engine to the replacement used engine'He should get an additional 5 hours, Delta is only paying him for 15 hours.Know today AaronL[redacted] renege on the agreement concerning the compressor. Aaron, Ron P[redacted] made it clear that as soon I purchased 3 shocks(two rear and one front they will pay for parts and labor for the air ride compressor.attached are the invoice for the shocks and struts.I am so disappointed with Delta Auto Protect.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]