I am always well pleased with the technicians from American Vintage Home Bob did not disappoidid a marvelous job! He was punctual, knowledgeable, and answered all my questions as he conducted the point heating inspection I look forward to seeing him in the spring for my air conditioning system checkup
Our hot water boiler was not functioning properly so we put in an urgent call to American Vintage Walter was able to come and fix the problem and we have heat again Even though we were At the end of his long day, he was courteous and pleasant and solved the problem
American Vintage Home has done both small and large plumbing projects in my home and I have been extremely satisfied From Juan in the office to Sean the plumber, everyone is friendly, professional, and knowledgeable Customer service is excellent
I previously issued a complaint against this company, as their billing practice was not
professional BUT I received a return call from the billing department, and after a long
conversation, we resolved all my issues, and the gentleman promised to make corrections to all of the billing procedures, and he waived the bill that I (never) received, and reinstated my maintenance contract to my satisfaction It was a very satisfactory resolution to a problem
We have been using American Vintage Home for over yearsSince they started their membership program, service has declinedWhile we have no issue with the individual who came out to check/service our heating, we were very displeased to discover that bleeding the radiators, which has been done every year for as long as we've used AVH, is no longer included in the annual serviceNot only is it not included, but we were told it would be over $to have it done and it would need to be done at a follow up appointmentImmediately after the service person (who I repeat, we had no issue with) left, I called AVH to let them know of my dissatisfactionThey said they would have someone call me back, which never happenedInstead, a day or so later, I got a message from AVHI was happy to see that they had called until I listened to the message and heard it was someone calling with an offer for sewer roddingWhile the sewer rodding was free, I'm assuming it's a freebie to sell other businessThis is not the first time I've had an issue getting a call back from AVHPrevious times, I've called with questions about options recommended by the technician and not gotten a call backThis is on top of other service issues like repeatedly having to reschedule appointments because something has come up at their endI also feel like there is very little consistency from year to year in their servicingThere is always something different recommended and then someone comes the following year and recommends something totally different againI honestly think AVH has gotten too big and is more focused on their sales efforts than on servicing their existing customersThis is one longstanding customer who is ready to move on
Tony is an amazing person and a superb technician! First of all, he explained what was wrong with the parts to be replaced and what he was going to replace them with He explained the entire process He kept running up and down two flights of stairs to check and recheck to make sure that everything was working perfectly I could see that he took pride in his work and would leave nothing to chanceMy boiler is working perfectly and there is not a bit of the noise I had experienced Thank you, Tony! I look
forward to seeing you next year for my annual check-up
I used this company on the advice of my realtor from *** It was an outstanding experience Ronnie was my technician He arrived promptly both times - the second time he had to come back and put in a part the company had to order Making the appointment was easy and the person on the phone was friendly and courteous Ronnie was friendly, professional and appropriate When the air conditioning is checked in the spring, I hope that he is the technician that can come back I highly recommend American Vintage Home I wish I had known about them when I first moved into my home
Walter came by right on schedule to perform the annual inspection of our air conditioning unit, a *** (which was installed some years ago by American Vintage)He carried out the work thoroughly and efficientlyHe answered my questions about the unit, changed the filter, and checked our secondary room cooling unitBeyond that, he even answered my questions about our *** boiler and set up an appointment for an estimate on a new furnace, should our old one need to be replaced or if it would be cost effective to get a new model this year or next
Ronnie was on time and fully advised us on how our heating system works in our new condo They are a great company and we will be using them in to put in space paks
Bill
Ronnie appeared professional My job was not remedied Not even by the 2nd technician who came to repair the same issue the following day Both techs left assuming job was complete Going on day of trying to address the boiler problem tomorrow
We needed a sump pump replaced Brian of American Vintage told me why it needed replacing, how long the next visit would take and scheduled it with me himself, rather than having to go through the main office On the day of installation he arrived on time, said it would take approximately one hour and actually did the job in minutes I was very pleased with this service
I would like to give Matthew *** a very positive reviewHe was very patient, thorough and gave us good advice
I am always well pleased with the technicians from American Vintage Home Bob did not disappoidid a marvelous job! He was punctual, knowledgeable, and answered all my questions as he conducted the point heating inspection I look forward to seeing him in the spring for my air conditioning system checkup
Very courteous and efficient
Our hot water boiler was not functioning properly so we put in an urgent call to American Vintage Walter was able to come and fix the problem and we have heat again Even though we were At the end of his long day, he was courteous and pleasant and solved the problem
Anthony was on time, and very thorough
American Vintage Home has done both small and large plumbing projects in my home and I have been extremely satisfied From Juan in the office to Sean the plumber, everyone is friendly, professional, and knowledgeable Customer service is excellent
I previously issued a complaint against this company, as their billing practice was not
professional BUT I received a return call from the billing department, and after a long
conversation, we resolved all my issues, and the gentleman promised to make corrections to all of the billing procedures, and he waived the bill that I (never) received, and reinstated my maintenance contract to my satisfaction It was a very satisfactory resolution to a problem
Andrew was professional and competent He spelled everything out clearly and let me know what he did and what needed to be doneExcellent service
Andrew is an outstanding technician, he's very thorough and smartI highly praise this company
American vintage was great Showed up on time and fixed my ac right away The tech was also professional Recommend highly
We have been using American Vintage Home for over yearsSince they started their membership program, service has declinedWhile we have no issue with the individual who came out to check/service our heating, we were very displeased to discover that bleeding the radiators, which has been done every year for as long as we've used AVH, is no longer included in the annual serviceNot only is it not included, but we were told it would be over $to have it done and it would need to be done at a follow up appointmentImmediately after the service person (who I repeat, we had no issue with) left, I called AVH to let them know of my dissatisfactionThey said they would have someone call me back, which never happenedInstead, a day or so later, I got a message from AVHI was happy to see that they had called until I listened to the message and heard it was someone calling with an offer for sewer roddingWhile the sewer rodding was free, I'm assuming it's a freebie to sell other businessThis is not the first time I've had an issue getting a call back from AVHPrevious times, I've called with questions about options recommended by the technician and not gotten a call backThis is on top of other service issues like repeatedly having to reschedule appointments because something has come up at their endI also feel like there is very little consistency from year to year in their servicingThere is always something different recommended and then someone comes the following year and recommends something totally different againI honestly think AVH has gotten too big and is more focused on their sales efforts than on servicing their existing customersThis is one longstanding customer who is ready to move on
Tony is an amazing person and a superb technician! First of all, he explained what was wrong with the parts to be replaced and what he was going to replace them with He explained the entire process He kept running up and down two flights of stairs to check and recheck to make sure that everything was working perfectly I could see that he took pride in his work and would leave nothing to chanceMy boiler is working perfectly and there is not a bit of the noise I had experienced Thank you, Tony! I look
forward to seeing you next year for my annual check-up
Andrew was on time, professional and efficient He gave thorough explanations of the work to be done
I used this company on the advice of my realtor from *** It was an outstanding experience Ronnie was my technician He arrived promptly both times - the second time he had to come back and put in a part the company had to order Making the appointment was easy and the person on the phone was friendly and courteous Ronnie was friendly, professional and appropriate When the air conditioning is checked in the spring, I hope that he is the technician that can come back I highly recommend American Vintage Home I wish I had known about them when I first moved into my home
I would like to give Matthew *** a very positive reviewHe was very patient, thorough and gave us good advice
Andrew is an outstanding technician, he's very thorough and smartI highly praise this company
Walter came by right on schedule to perform the annual inspection of our air conditioning unit, a *** (which was installed some years ago by American Vintage)He carried out the work thoroughly and efficientlyHe answered my questions about the unit, changed the filter, and checked our secondary room cooling unitBeyond that, he even answered my questions about our *** boiler and set up an appointment for an estimate on a new furnace, should our old one need to be replaced or if it would be cost effective to get a new model this year or next
Ronnie was on time and fully advised us on how our heating system works in our new condo They are a great company and we will be using them in to put in space paks
Bill
Ronnie appeared professional My job was not remedied Not even by the 2nd technician who came to repair the same issue the following day Both techs left assuming job was complete Going on day of trying to address the boiler problem tomorrow
We needed a sump pump replaced Brian of American Vintage told me why it needed replacing, how long the next visit would take and scheduled it with me himself, rather than having to go through the main office On the day of installation he arrived on time, said it would take approximately one hour and actually did the job in minutes I was very pleased with this service