Dear Revdex.com,We truly apologize for the frustrating experience reported by C.XXXXXXXX.Currently, our records indicate we currently have $authorized and settled. When the store was having initial issues with placing the transaction, the customer's financial institute may have been putting an
authorization hold to secure the funds. The payment amount is authorized and held by your financial institution at the time the order is placed to confirm the card is validYou will be charged for the purchase when the item has been shipped. Authorized and held amounts will not be available for other purchasesIn the event the order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution, typically within to business days."We ask that the customer contact our Corporate Customer Service Team at ###-###-#### if the amount disputed has not been released from hold. We also want to sincerely apologize for the inconvenience associated with the return of the initial jacket. The store should have worked with the customer to get the complete amount refunded. We would be happy to issue a $gift card to the mailing address CXXXXX left on this complaint to cover the complete refund. We will work with our store to ensure this does not happen in the future. CXXXXX can expect the gift card in 5-business days to the mailing address provided. Sincerely,Dick's Sporting Goods
It is always Dick's Sporting Goods goal to ensure customer satisfaction
On Monday Oct20, the Customer Service Supervisor spoke directly with MrXXXX regarding the issues surrounding his Field & Stream Safe purchased on Sept10, 2014. It was agreed upon by both the Supervisor
and MrXXXX that a discount of 20% would be applied to the total purchase of the gun safe. The tax applied to this order is also being refunded. Our goal was to have the customer keep the safe he purchased and to offer a credit for the cosmetic damage and delays associated with the pickup/return of the safe.
The customer agreed to cancel the pick up service by the freight carrier that was scheduled shortly before my call to the customer
The total refund being credited back to the original form of payment = $298.28. Customer is keeping the merchandise and accepted this credit
Please know that we regret any inconvenience or disappointment that Mr. XXXX may have experienced related to his online order
Sincerely,
Dick's Sporting Goods, Customer Service
Dear Revdex.com, For the purpose of clarification, a payment amount is authorized and held by the financial institution at the time an order is placed to confirm the card is validA customer will only be charged for their purchase(s), when the item(s) have been shipped.In the event an order is cancelled,
authorization holds expire in accordance with the terms of a customer's bank or financial institution, typically within to business dayThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr***’s complaint regarding our price matching policyWe have reached out to Mr*** to come to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a posting customer experienceWe regret to hear of the delays associated with the re-valuing of Mr***'s gift card.In reviewing this matter, we do show that our office has since re-valued the gift card via an online gift certificateFor
the inconvenience and delay, our office will also be issuing an online promotional code for use on a future orderThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We want to take this opportunity to offer our sincere apologies for any delays or disappointment in this matterWe have issued a new gift card, tracking no***, which was delivered on February 5, 2015.Thank you and best regards, DICK'S Sporting Goods
We truly apologize for the way MsXXXX received her online order. Dick's Sporting Goods Customer Service Team has contacted MsXXXX by email on 12/18/to apologize for the manner in which her package arrived. We are directly looking into our Quality Control however we are unable to
determine if the box was ripped prior to shipping or during delivery. The security tag being left on the shoe is certainly a fail in Quality Control. We will be evaluating this matter to ensure all packing processes and procedures are being followed to the highest standards.Due to the inconvenient experience, we have offered MsXXXX a 20% off discount on a future online order with us. She was provided a promotional code in the email to apply directly at checkout when she places a future order. Thank you for allowing us to investigate this situation. Sincerely, Dick's Sporting Goods
Dear Revdex.com, Our office has successfully worked with our online team to bring this customer to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
James Durkin
Dear Revdex.com, Our office has successfully worked to bring this customer to a satisfactory resolutionThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We have issued a return label to this customer and we are working diligently to get the item corrected or to assist in ordering an alternate jersey orderedThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience that Mr*** may have experiencedDue to the popularity and high demand of the clearance items, our site did cancel the order as the
units in this size ordered did deplete during the process associated with sizing.While we know it does not make up for the disappointment, please note that our office did issue a $off online promotionIt is our hope that Mr*** gives us another opportunity to demonstrate the ability to secure our customer’s satisfaction and restore confidence through our Omni-channel ordering processingThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, In reviewing this matter, Mr*** contacted our corporate office on April 3, We discussed his concerns and experience in great detail and our office has successfully worked to bring Mr*** to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com,We truly apologize for the disappointing online experience MrXXXX had with Dick's Sporting Goods.Our Corporate Customer Service Team has contacted MrXXXX on 12/19/by email offering our sincere apologies and explaining our inventory influx and errors that caused his order to
cancel. Since the item MrXXXX was looking to purchase is not available in the size and color he wanted, we have honored his request for a $gift card.Mr.XXXX has been advised that the gift card is being sent from the Corporate office of Dick's Sporting Goods and should be received in 5-Business daysThe gift card is being mailed to the address recorded in the customer information of this complaint.We appreciate the opportunity to investigate this matter.Sincerely,Dick's Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr***’s complaint regarding the pricing of the bow and gun casesFor the purpose of clarification, DICK’S Sporting Goods is committed to providing well-merchandised, signed, clean
and neat shopping experience where product is recovered and relocated to its specific location throughout the store hours of operation to the best of our abilityIn the event that a consumer moves a product to another location, our shelving labels (which provide descriptions) and pricing stickers can assist a customer in determining the product priceOccasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price pointFor that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppersIn such a situation, our staff and managers will assist a customer with identifying the correct pricing and product descriptions on shelf labelsAgain, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com,We are very sorry to learn of MrXXXXX's in-store shopping experience. We are disappointed to learn that he has not received a clear answer from our company. Our corporate office reached out to the store in which MrXXXXXX was shopping back on 1/13/to further investigate
this matter. The trading cards MrXXXX saw in our store are not skued to be sold in bulk. That is why the whole box pack that MrXXXXX took to the register was declined. We understand this is a frustrating customer experience and we are working with the store to ensure the shelves are stocked appropriately and professional communication is conveyed to all our valued customers. The store does not sell bulk trading packs as they are for individual sale only. We extended a $Bonus Certificate offer for the inconvenience.We appreciate this matter being brought to our attention and we apologize for the disappointment this may have caused. Sincerely, Dick's Sporting Goods
It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.
It is important to note that we regret any inconvenience or disappointment that Mr*** may have experienced related to the Reebok Men’s Cotton Performance Training Shorts,
which resulted in an order cancellationWe understand our customers’ urgency to have their selections shipped on time and without issue and we truly regret the unpredictable inventory issues that developed after the order was placed
When an online order is initially placed, the payment amount is authorized and held by your financial institution in order to confirm the card is validA customer will only be charged for their purchase when the item has been shippedIn the event the order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution, typically within to business days
Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards,
DICK’S Sporting Goods
We are truly sorry for the delays and frustration MsXXXX has encountered when trying to place an online order. Our online Representative spoke directly with MsXXXX on 12/18/2014. The reason for the cancellation was identified and corrected within our system. In an
effort to give us another chance, we offered a $Online Gift Certificate and a new order was placed for the customer. We truly apologize for this experience.Sincerely,Dick's Sporting Goods
Dear Revdex.com,We truly apologize for the frustrating experience reported by C.XXXXXXXX.Currently, our records indicate we currently have $authorized and settled. When the store was having initial issues with placing the transaction, the customer's financial institute may have been putting an
authorization hold to secure the funds. The payment amount is authorized and held by your financial institution at the time the order is placed to confirm the card is validYou will be charged for the purchase when the item has been shipped. Authorized and held amounts will not be available for other purchasesIn the event the order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution, typically within to business days."We ask that the customer contact our Corporate Customer Service Team at ###-###-#### if the amount disputed has not been released from hold. We also want to sincerely apologize for the inconvenience associated with the return of the initial jacket. The store should have worked with the customer to get the complete amount refunded. We would be happy to issue a $gift card to the mailing address CXXXXX left on this complaint to cover the complete refund. We will work with our store to ensure this does not happen in the future. CXXXXX can expect the gift card in 5-business days to the mailing address provided. Sincerely,Dick's Sporting Goods
It is always Dick's Sporting Goods goal to ensure customer satisfaction
On Monday Oct20, the Customer Service Supervisor spoke directly with MrXXXX regarding the issues surrounding his Field & Stream Safe purchased on Sept10, 2014. It was agreed upon by both the Supervisor
and MrXXXX that a discount of 20% would be applied to the total purchase of the gun safe. The tax applied to this order is also being refunded. Our goal was to have the customer keep the safe he purchased and to offer a credit for the cosmetic damage and delays associated with the pickup/return of the safe.
The customer agreed to cancel the pick up service by the freight carrier that was scheduled shortly before my call to the customer
The total refund being credited back to the original form of payment = $298.28. Customer is keeping the merchandise and accepted this credit
Please know that we regret any inconvenience or disappointment that Mr. XXXX may have experienced related to his online order
Sincerely,
Dick's Sporting Goods, Customer Service
Dear Revdex.com, For the purpose of clarification, a payment amount is authorized and held by the financial institution at the time an order is placed to confirm the card is validA customer will only be charged for their purchase(s), when the item(s) have been shipped.In the event an order is cancelled,
authorization holds expire in accordance with the terms of a customer's bank or financial institution, typically within to business dayThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr***’s complaint regarding our price matching policyWe have reached out to Mr*** to come to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a posting customer experienceWe regret to hear of the delays associated with the re-valuing of Mr***'s gift card.In reviewing this matter, we do show that our office has since re-valued the gift card via an online gift certificateFor
the inconvenience and delay, our office will also be issuing an online promotional code for use on a future orderThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We want to take this opportunity to offer our sincere apologies for any delays or disappointment in this matterWe have issued a new gift card, tracking no***, which was delivered on February 5, 2015.Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, The customer reached out to us directly and we have since resolved this matter.Thank you, DICK'S Sporting Goods
We truly apologize for the way MsXXXX received her online order. Dick's Sporting Goods Customer Service Team has contacted MsXXXX by email on 12/18/to apologize for the manner in which her package arrived. We are directly looking into our Quality Control however we are unable to
determine if the box was ripped prior to shipping or during delivery. The security tag being left on the shoe is certainly a fail in Quality Control. We will be evaluating this matter to ensure all packing processes and procedures are being followed to the highest standards.Due to the inconvenient experience, we have offered MsXXXX a 20% off discount on a future online order with us. She was provided a promotional code in the email to apply directly at checkout when she places a future order. Thank you for allowing us to investigate this situation. Sincerely, Dick's Sporting Goods
Dear Revdex.com, Our office has successfully worked with our online team to bring this customer to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
James Durkin
Dear Revdex.com, Our office has successfully worked to bring this customer to a satisfactory resolutionThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We have issued a return label to this customer and we are working diligently to get the item corrected or to assist in ordering an alternate jersey orderedThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience that Mr*** may have experiencedDue to the popularity and high demand of the clearance items, our site did cancel the order as the
units in this size ordered did deplete during the process associated with sizing.While we know it does not make up for the disappointment, please note that our office did issue a $off online promotionIt is our hope that Mr*** gives us another opportunity to demonstrate the ability to secure our customer’s satisfaction and restore confidence through our Omni-channel ordering processingThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, In reviewing this matter, Mr*** contacted our corporate office on April 3, We discussed his concerns and experience in great detail and our office has successfully worked to bring Mr*** to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com,We truly apologize for the disappointing online experience MrXXXX had with Dick's Sporting Goods.Our Corporate Customer Service Team has contacted MrXXXX on 12/19/by email offering our sincere apologies and explaining our inventory influx and errors that caused his order to
cancel. Since the item MrXXXX was looking to purchase is not available in the size and color he wanted, we have honored his request for a $gift card.Mr.XXXX has been advised that the gift card is being sent from the Corporate office of Dick's Sporting Goods and should be received in 5-Business daysThe gift card is being mailed to the address recorded in the customer information of this complaint.We appreciate the opportunity to investigate this matter.Sincerely,Dick's Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr***’s complaint regarding the pricing of the bow and gun casesFor the purpose of clarification, DICK’S Sporting Goods is committed to providing well-merchandised, signed, clean
and neat shopping experience where product is recovered and relocated to its specific location throughout the store hours of operation to the best of our abilityIn the event that a consumer moves a product to another location, our shelving labels (which provide descriptions) and pricing stickers can assist a customer in determining the product priceOccasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price pointFor that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppersIn such a situation, our staff and managers will assist a customer with identifying the correct pricing and product descriptions on shelf labelsAgain, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com,We are very sorry to learn of MrXXXXX's in-store shopping experience. We are disappointed to learn that he has not received a clear answer from our company. Our corporate office reached out to the store in which MrXXXXXX was shopping back on 1/13/to further investigate
this matter. The trading cards MrXXXX saw in our store are not skued to be sold in bulk. That is why the whole box pack that MrXXXXX took to the register was declined. We understand this is a frustrating customer experience and we are working with the store to ensure the shelves are stocked appropriately and professional communication is conveyed to all our valued customers. The store does not sell bulk trading packs as they are for individual sale only. We extended a $Bonus Certificate offer for the inconvenience.We appreciate this matter being brought to our attention and we apologize for the disappointment this may have caused. Sincerely, Dick's Sporting Goods
It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.
It is important to note that we regret any inconvenience or disappointment that Mr*** may have experienced related to the Reebok Men’s Cotton Performance Training Shorts,
which resulted in an order cancellationWe understand our customers’ urgency to have their selections shipped on time and without issue and we truly regret the unpredictable inventory issues that developed after the order was placed
When an online order is initially placed, the payment amount is authorized and held by your financial institution in order to confirm the card is validA customer will only be charged for their purchase when the item has been shippedIn the event the order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution, typically within to business days
Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards,
DICK’S Sporting Goods
We are truly sorry for the delays and frustration MsXXXX has encountered when trying to place an online order. Our online Representative spoke directly with MsXXXX on 12/18/2014. The reason for the cancellation was identified and corrected within our system. In an
effort to give us another chance, we offered a $Online Gift Certificate and a new order was placed for the customer. We truly apologize for this experience.Sincerely,Dick's Sporting Goods