Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to receive a timely delivery. It is important to express that DICK’S Sporting Goods regrets any misunderstanding or
delay regarding Mr***'s orderIn reviewing this order information, our office was able to determine that the order was delivered on Tuesday, January 6, (tracking #***). Again, we regret any misunderstanding or delay in regards to the situation on behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods
Although I appreciate merchant's attempt to resolve issue, their offer is neither fair nor reasonable and I decline Again, Dick's Sporting Goods listed item at advertised price on website, accepted gift card & credit card as payment and sent a total of eight (8) emails confirming orders were received/accepted and later confirming orders were being processed The Ohio Attorney General's Office is conducting an inquiry into their trade practices as it relates to this matter also Thank you for your continued efforts
Dear Revdex.com,We are very sorry to hear of the disappointing experience MrXXXXX encountered with his recent online order with Dick's Sporting Goods.It appears that there was miscommunication provided by our Representatives regarding what happened with this order. For clairification, the order was
never cancelled. If the order cancelled the customer would have never been charged. In researching MrXXXX's order, it shows that we sent the merchandise out UPS from our warehouse on 3/24/2015. The tracking never updated meaning it got lost in transit and never scanned at the UPS Hub. When MrXXXX contacted us to inquire about his merchandise he was given the wrong information. Our team should have assisted with a reship of the item once it was identified as lost in transit or processed a credit for MrXXXXX.On 4/2/MrXXXX's account was credited the total amount of $to the original form of payment. We have also granted MrXXXX's request to be removed from our Scorecard program and further promotions. Though we can't control the lost merchandise in transit we do want to sincerely apologize for the wrong information MrXXXX received regarding his order and feel very badly that as a result we lost a customer. Sincerely, Dick's Sporting Goods
Dick's Sporting Goods would like to apologize for the delay in responding to this complaint. We have been researching the online order and trying to locate the Dick's Sporting Goods warranty purchased for the customer's Fit Bit Force. Below is the information we have obtained.We were
able to locate Order # ***, which is in the name of RXXXXX *** not BXXXXX ***. This order was January 7, 2014. With the Fit Bit Force product no purchase of an extended warranty was placed online at the time of initial order made by R***. The Fit Bit Force ordered online was then exchanged at our Dick's Sporting Goods Store on January 10, 2014. This transaction is captured on ***'s ScoreCard Account. There was no purchase on this date of an extended warranty applied for the Fit Bit Force.Since FitBit has a one year manufacturer warranty, we advise MrXXXXX to reach out directly to the manufacturer as previously discussed. They can determine if the Fit Bit Force is defective and honor the one year warranty. If MrXXXXX did purchase an extended warranty through Dick's Sporting Goods, we apologize that we do not have record of the product being registered or the warranty purchased. In order to best assist, we ask that MrXXXXX call our Corporate Customer Service Office at ###-###-#### so we can validate his warranty and submit a claim for the product. We would be more than happy to assist with the additional information.We apologize for the delay and inconvenience. Sincerely, Dick's Sporting Goods
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, Shubho Sarkar
Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfactionIt is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms*** may have experienced related to an order cancellation.DICK’S Sporting Goods is committed to ensuring
a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response timeWe understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilledOur office will issue a $gift card for the inconvenienceWe understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms***'s confidence in another purchase. Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com,Dick's Sporting Goods would like to address MrXXXXX's complaint regarding his return and refund for an online order.We have tried to reach out directly to the customer by phone and email on 12/4/2014. We have confirmed receipt of MrXXXX's returned purchase on
12/1/2014. The return was then credited in the amount of $on 12/4/to the original form of payment. If the customer has not received the funds at this time, we suggest speaking with his financial institution. Typically, it takes 3-days to post back to the customer's account. In some cases, dependent on the financial institute, it could take a whole billing cycle and should be addressed directly with them.We would be happy to provide any further reference numbers of our processed credit if requested by the customer. We are also extending a final follow up call today (12/8/2014) to confirm our action and ensure customer satisfaction.We appreciate the opportunity to investigate this complaint.Sincerely, Dick's Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that while it would be an agreeable way to resolve, we have yet to receive a refund - our bank has received NO communication from the business' bank - no activity has been reported No one has tried to contact us I have tried repeatedly to reach *** & *** from Tier escalation @ extensions *** respectively - to no avail - all I get is a rapid busy signalWhen I have attempted to discuss with someone else, I am left on hold for an excess of min or more This is, at best, the WORST retail/return experience we have ever had Dick's on-line sales DOES NOT know how to do business
For your reference, details of offer I reviewed appear below Until we receive the refund in our account, we refuse to close this matter Please reply at your earliest convenience
The company gave me a claim number and a person to work with, Angel. She did not return phone calls and failed to give me a reasonable explanation for the errors. Attached is a copy of my order on January and the cancellation on February 3. Angel told me the order was receive on January and was cancelled shortly after. Simply not true. I also felt she spoke to me like I was a child. The offer of $off was not suitable. It appears Dick's website is very infrequently updated as the boots in my size were on their website until the 3rd. Terrible way to do business
Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14. It is our desire to ensure each customer has a positive experience shopping in our
stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods
12/22/2014Revdex.com Complaint # 10323152Dear Revdex.com,We apologize for the experience MsXXXX had with her son's firearm. Below details our position. It is our understanding that this was resolved by the store location and the family.Our Corporate office verified with the manager of the Pittsburgh
Mills location the interaction they had with the family. The store manager worked with the son and family. When the scope fell off the gun the store took action by taking it to a gunsmith to get it repaired and covered the cost. The son came to the store to pick up the merchandiseAfter the son picked up the gun, the family still had concern and addressed this with the store. The manager spoke with the husband and explained that since the gun was not purchased at Dick's Sporting Goods we could not replace it or send it back to the manufacturer. The father and the manager agreed to get a more expensive scope from our location and replace it on his son's firearm. This was done for the family and the son again picked up his merchandise.Our manager called back out to the family on 12/22/to ensure everything is working fine with the firearm and the family is satisfied. He spoke with MsXXXX again. She felt the matter had been resolved but asked that the manager call her husband to be certain. The store manager will continue to work with the family if further assistance is needed.We apologize for the inconvenience and encourage the family to work with *** at Pittsburgh Mills if need be. We have the customer's feedback recorded at the corporate office.Sincerely,Dick's Sporting Goods
Dear Revdex.com, We have already worked with this customer and issued a replacement gift card, Tracking ***, which was delivered as of Tuesday, January 13, at 3:PMThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,
In reviewing this matter, a $bonus certificate was sent to the mailing address on Mr***'s loyalty accountHowever, in reviewing the customer's contact information submitted along with this complaint, we are able to see that a different mailing address
was used by Mr***.
We have reissued a $gift card and we will have it sent to the updated mailing address
Thank you and best regards,
DICK'S Sporting Goods
Dear Revdex.com,We are very sorry to hear of MrXXXX's experience at our store. There are times when customer's identify a pricing discrepancy on merchandise in our store and our associates should work with our customer to explain proper pricing and update any incorrect signage or product
tags. We are focused on continuous improvement so we will work directly with the store sharing this feedback and paying close attention to pricing and tags as merchandise is moved and updated on our shelvesWe would like to extend a $Bonus Certificate to MrXXXX for the disputed price. He should receive this in 7-business days at the address he provided on the complaint. We appreciate receiving this feedback so we can improve the shopping experience for our customers in the future.Sincerely,Dick's Sporting Goods
1) When I placed my order, the item was in stock and met all requirements for the promotion2) The email I received from Dick's did not state a reason for the cancellation of the item and I did not cancel the order3) If indeed it was cancelled because it was out of stock (as the reply to the Revdex.com stated), it was still listed on their website as in stock on Dec (days after placement of my order)I do not consider this resolved Thank you for your assistance
1/7/2015Revdex.com Complaint # ***Dear Revdex.com,We apologize for the delay in responding as we investigated MsXXXXX's complaint.We sincerely apologize to MsXXXXX that her order did not ship by the 23rd of December. It appears that the store miscommunicated the expectation that the order would
arrive by Dec23, without knowing the online inventory, volume of demand and processing time. It is understood that MsXXXX paid for express shipping, however the order still has to go through a processing phase before it is packed and ready to ship. We did have a promotion for select items to be "Guaranteed to Get There" By Christmas. It looks like the order did ship on 12/24/a day after she needed the merchandise.Our online team transferred the funds from the original gift cards to the store since we could not deliver the online purchase in the timeframe for the customer. We are truly sorry for the disappointment this holiday season.Sincerely,Dick's Sporting Goods
Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfactionIt is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms*** may have experienced related to an order cancellationDICK’S Sporting Goods is committed to
ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response timeWe understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilledOur office will issue a $gift card for the inconvenienceWe understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms***'s confidence in another purchase. Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experiencedDue to the popularity and high demand of the North Face apparel items, our site did cancel the order the
order as inventory did deplete during the process associated with sizing.Furthermore, we understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotionThank you and best regards, DICK'S Sporting Goods
I still do not agree with their answerI have family members and friend who have received their ProForm Hybrid Trainer that they purchased at $I do not think it is fair that I still have not received mineI don't like that Dick's lies to their customers!! They have there customer service reps telling the customers that the orders were canceled because they were out of stock so order it again at $and you will get it, instead of just owning up to the mistake they madeI called them two weeks ago and was told by the customer service supervisor, ***, that it was being looked into and that they would be emailing and calling meI am still waiting to hear from them! Very unprofessional! My friend and family, who have received them, haven't heard anything from them either. So what excuse do they have for some customers receiving them??? They still haven't commented on that!!!
Dear Revdex.com,We apologize for the frustration and delays in processing a credit for MsXXXXX's order.Our records indicate that MsXXXXX was credited on 1/2/in the amount of $333.88. We sincerely apologize for the delays associated with this credit. If we can be of further assistance,
please feel free to contact our Corporate Customer Service office at ###-###-#### Sincerely,Dick's Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to receive a timely delivery. It is important to express that DICK’S Sporting Goods regrets any misunderstanding or
delay regarding Mr***'s orderIn reviewing this order information, our office was able to determine that the order was delivered on Tuesday, January 6, (tracking #***). Again, we regret any misunderstanding or delay in regards to the situation on behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods
Although I appreciate merchant's attempt to resolve issue, their offer is neither fair nor reasonable and I decline Again, Dick's Sporting Goods listed item at advertised price on website, accepted gift card & credit card as payment and sent a total of eight (8) emails confirming orders were received/accepted and later confirming orders were being processed The Ohio Attorney General's Office is conducting an inquiry into their trade practices as it relates to this matter also Thank you for your continued efforts
Dear Revdex.com,We are very sorry to hear of the disappointing experience MrXXXXX encountered with his recent online order with Dick's Sporting Goods.It appears that there was miscommunication provided by our Representatives regarding what happened with this order. For clairification, the order was
never cancelled. If the order cancelled the customer would have never been charged. In researching MrXXXX's order, it shows that we sent the merchandise out UPS from our warehouse on 3/24/2015. The tracking never updated meaning it got lost in transit and never scanned at the UPS Hub. When MrXXXX contacted us to inquire about his merchandise he was given the wrong information. Our team should have assisted with a reship of the item once it was identified as lost in transit or processed a credit for MrXXXXX.On 4/2/MrXXXX's account was credited the total amount of $to the original form of payment. We have also granted MrXXXX's request to be removed from our Scorecard program and further promotions. Though we can't control the lost merchandise in transit we do want to sincerely apologize for the wrong information MrXXXX received regarding his order and feel very badly that as a result we lost a customer. Sincerely, Dick's Sporting Goods
Dick's Sporting Goods would like to apologize for the delay in responding to this complaint. We have been researching the online order and trying to locate the Dick's Sporting Goods warranty purchased for the customer's Fit Bit Force. Below is the information we have obtained.We were
able to locate Order # ***, which is in the name of RXXXXX *** not BXXXXX ***. This order was January 7, 2014. With the Fit Bit Force product no purchase of an extended warranty was placed online at the time of initial order made by R***. The Fit Bit Force ordered online was then exchanged at our Dick's Sporting Goods Store on January 10, 2014. This transaction is captured on ***'s ScoreCard Account. There was no purchase on this date of an extended warranty applied for the Fit Bit Force.Since FitBit has a one year manufacturer warranty, we advise MrXXXXX to reach out directly to the manufacturer as previously discussed. They can determine if the Fit Bit Force is defective and honor the one year warranty. If MrXXXXX did purchase an extended warranty through Dick's Sporting Goods, we apologize that we do not have record of the product being registered or the warranty purchased. In order to best assist, we ask that MrXXXXX call our Corporate Customer Service Office at ###-###-#### so we can validate his warranty and submit a claim for the product. We would be more than happy to assist with the additional information.We apologize for the delay and inconvenience. Sincerely, Dick's Sporting Goods
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, Shubho Sarkar
Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfactionIt is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms*** may have experienced related to an order cancellation.DICK’S Sporting Goods is committed to ensuring
a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response timeWe understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilledOur office will issue a $gift card for the inconvenienceWe understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms***'s confidence in another purchase. Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com,Dick's Sporting Goods would like to address MrXXXXX's complaint regarding his return and refund for an online order.We have tried to reach out directly to the customer by phone and email on 12/4/2014. We have confirmed receipt of MrXXXX's returned purchase on
12/1/2014. The return was then credited in the amount of $on 12/4/to the original form of payment. If the customer has not received the funds at this time, we suggest speaking with his financial institution. Typically, it takes 3-days to post back to the customer's account. In some cases, dependent on the financial institute, it could take a whole billing cycle and should be addressed directly with them.We would be happy to provide any further reference numbers of our processed credit if requested by the customer. We are also extending a final follow up call today (12/8/2014) to confirm our action and ensure customer satisfaction.We appreciate the opportunity to investigate this complaint.Sincerely, Dick's Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that while it would be an agreeable way to resolve, we have yet to receive a refund - our bank has received NO communication from the business' bank - no activity has been reported No one has tried to contact us I have tried repeatedly to reach *** & *** from Tier escalation @ extensions *** respectively - to no avail - all I get is a rapid busy signalWhen I have attempted to discuss with someone else, I am left on hold for an excess of min or more This is, at best, the WORST retail/return experience we have ever had Dick's on-line sales DOES NOT know how to do business
For your reference, details of offer I reviewed appear below Until we receive the refund in our account, we refuse to close this matter Please reply at your earliest convenience
The company gave me a claim number and a person to work with, Angel. She did not return phone calls and failed to give me a reasonable explanation for the errors. Attached is a copy of my order on January and the cancellation on February 3. Angel told me the order was receive on January and was cancelled shortly after. Simply not true. I also felt she spoke to me like I was a child. The offer of $off was not suitable. It appears Dick's website is very infrequently updated as the boots in my size were on their website until the 3rd. Terrible way to do business
Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14. It is our desire to ensure each customer has a positive experience shopping in our
stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods
12/22/2014Revdex.com Complaint # 10323152Dear Revdex.com,We apologize for the experience MsXXXX had with her son's firearm. Below details our position. It is our understanding that this was resolved by the store location and the family.Our Corporate office verified with the manager of the Pittsburgh
Mills location the interaction they had with the family. The store manager worked with the son and family. When the scope fell off the gun the store took action by taking it to a gunsmith to get it repaired and covered the cost. The son came to the store to pick up the merchandiseAfter the son picked up the gun, the family still had concern and addressed this with the store. The manager spoke with the husband and explained that since the gun was not purchased at Dick's Sporting Goods we could not replace it or send it back to the manufacturer. The father and the manager agreed to get a more expensive scope from our location and replace it on his son's firearm. This was done for the family and the son again picked up his merchandise.Our manager called back out to the family on 12/22/to ensure everything is working fine with the firearm and the family is satisfied. He spoke with MsXXXX again. She felt the matter had been resolved but asked that the manager call her husband to be certain. The store manager will continue to work with the family if further assistance is needed.We apologize for the inconvenience and encourage the family to work with *** at Pittsburgh Mills if need be. We have the customer's feedback recorded at the corporate office.Sincerely,Dick's Sporting Goods
Dear Revdex.com, We have already worked with this customer and issued a replacement gift card, Tracking ***, which was delivered as of Tuesday, January 13, at 3:PMThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,
In reviewing this matter, a $bonus certificate was sent to the mailing address on Mr***'s loyalty accountHowever, in reviewing the customer's contact information submitted along with this complaint, we are able to see that a different mailing address
was used by Mr***.
We have reissued a $gift card and we will have it sent to the updated mailing address
Thank you and best regards,
DICK'S Sporting Goods
Dear Revdex.com,We are very sorry to hear of MrXXXX's experience at our store. There are times when customer's identify a pricing discrepancy on merchandise in our store and our associates should work with our customer to explain proper pricing and update any incorrect signage or product
tags. We are focused on continuous improvement so we will work directly with the store sharing this feedback and paying close attention to pricing and tags as merchandise is moved and updated on our shelvesWe would like to extend a $Bonus Certificate to MrXXXX for the disputed price. He should receive this in 7-business days at the address he provided on the complaint. We appreciate receiving this feedback so we can improve the shopping experience for our customers in the future.Sincerely,Dick's Sporting Goods
1) When I placed my order, the item was in stock and met all requirements for the promotion2) The email I received from Dick's did not state a reason for the cancellation of the item and I did not cancel the order3) If indeed it was cancelled because it was out of stock (as the reply to the Revdex.com stated), it was still listed on their website as in stock on Dec (days after placement of my order)I do not consider this resolved Thank you for your assistance
1/7/2015Revdex.com Complaint # ***Dear Revdex.com,We apologize for the delay in responding as we investigated MsXXXXX's complaint.We sincerely apologize to MsXXXXX that her order did not ship by the 23rd of December. It appears that the store miscommunicated the expectation that the order would
arrive by Dec23, without knowing the online inventory, volume of demand and processing time. It is understood that MsXXXX paid for express shipping, however the order still has to go through a processing phase before it is packed and ready to ship. We did have a promotion for select items to be "Guaranteed to Get There" By Christmas. It looks like the order did ship on 12/24/a day after she needed the merchandise.Our online team transferred the funds from the original gift cards to the store since we could not deliver the online purchase in the timeframe for the customer. We are truly sorry for the disappointment this holiday season.Sincerely,Dick's Sporting Goods
Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfactionIt is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms*** may have experienced related to an order cancellationDICK’S Sporting Goods is committed to
ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response timeWe understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilledOur office will issue a $gift card for the inconvenienceWe understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms***'s confidence in another purchase. Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experiencedDue to the popularity and high demand of the North Face apparel items, our site did cancel the order the
order as inventory did deplete during the process associated with sizing.Furthermore, we understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotionThank you and best regards, DICK'S Sporting Goods
I still do not agree with their answerI have family members and friend who have received their ProForm Hybrid Trainer that they purchased at $I do not think it is fair that I still have not received mineI don't like that Dick's lies to their customers!! They have there customer service reps telling the customers that the orders were canceled because they were out of stock so order it again at $and you will get it, instead of just owning up to the mistake they madeI called them two weeks ago and was told by the customer service supervisor, ***, that it was being looked into and that they would be emailing and calling meI am still waiting to hear from them! Very unprofessional! My friend and family, who have received them, haven't heard anything from them either. So what excuse do they have for some customers receiving them??? They still haven't commented on that!!!
Dear Revdex.com,We apologize for the frustration and delays in processing a credit for MsXXXXX's order.Our records indicate that MsXXXXX was credited on 1/2/in the amount of $333.88. We sincerely apologize for the delays associated with this credit. If we can be of further assistance,
please feel free to contact our Corporate Customer Service office at ###-###-#### Sincerely,Dick's Sporting Goods