Dear Revdex.com,
In reviewing this matter, our office was able to determine that Mr*** corresponded with both our online customer service team as well as our corporate customer service team on October Mr*** did receive the 10% promotional offer via email, but he was attempting to
redeem it on items that were excludedOur list of exclusions can be accessed on our website by selecting the link called “Promo Exclusions.” This link was provided to Mr*** and it was explained that certain brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. We carry their products under the agreement that we will not sell their merchandise at a discount
We regret any misunderstanding or disappointment regarding the terms and conditions of our promotional offer
Thank you and best regards,
DICK’S Sporting Goods
Dear ***, Thank you for contacting Customer Support at www.dickssportinggoods.com. We are truly sorry to hear that your order was canceled and that you no longer have possession of the Gift Card used on your orderA request has been submitted via ID# *** to
have this Gift Card devalued and a replacement shipped to you via overnight deliveryYou can expect to receive confirmation of this replacement via email with tracking details upon shipmentOnce received you may take this card to your local store and they can process a cash out for you in reference to your request for a refund in Cash. As an additional courtesy you are being sent a $Gift Card for use in store or onlineYou will be notified of this via email as well. I hope that this information has been helpful. Please let us know if there is anything else we can do to assist. SincerelyCustomer Service Representative DicksSportingGoods.com
Dear Revdex.com,
We want to take this opportunity to express our sincere apologies for the poor experience and delays associated with Ms***'s orderPlease know that all service opportunities have been addressed with all parties involved
We have processed the refund to the original form of
payment
Again, we truly apologize and value your patronage
Thank you and best regards,
DICK'S Sporting Goods
Dear Revdex.com,Dick's Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of MrXXXX's complaint regarding a recent transaction.We would like to clarify some information presented on our receipt in hopes to resolve this matter. The Item was buy get
50% off. The original price of the item was $19.99. The second one being half off rang for $totaling $29.98. On the receipt underneath each item "RP" indicates the "return price".Since MrXXXX purchased two kettle bells that were originally $and the promotion was BOGO 1/off, MrXXXX purchased at $and received the other for $9.99. If the customer decided to return the items, he would receive $for each item as the "RP" indicates (which would equal, 29.98)We hope the above information clarifies the information printed on our receipt. If MrXXXX has further questions regarding his transaction he can contact our Corporate office directly at 1-866-677-4771.Sincerely, Dick's Sporting Goods
Dear Revdex.com, Our attempts at reaching Mr*** were unsuccessful both via email and phoneWe attempted to reach him to discuss this matter further on December 17, 19, and Regardless of not making contact, our office processed the refund in the amount of $to the original form of payment (VISA)We also sent Mr*** reships on several other items along with free return labelsAs of February 2, 2015, our records do not indicate any of the several reshipped items were returned, therefore, no additional refunds or credits are dueShould Mr*** have any further questions, we encourage him to reach out via the contact information we provided in our various emails and voice messages. Thank you and best regards, DICK'S Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10348327, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The numbers has no idea of this complaint and is unwilling to honor any price errors, since my background check was completed without my consent, I would like to purchase the product at the price first quoted, I will not call any number, you will have to call or email meMy background check was completed by dick's without my consent and you have madeno attempts to make truce of thisI will follow up with the local DA’s office if this issue is unsolved.
Regards,
*** ***
Dear Revdex.com,We are truly sorry for the inconvenience MsXXXX experienced with her online order.Our records indicate that a refund processed on 3/19/in the amount of $74.90. Dick's Sporting Goods processes credits for returns once the item is received back at our warehouse. It was
wrong for our Representative to explain that a refund would be processed within an hour of returning it to UPS. Generally, we state it could "take up to" days to allow time for the customer to return the item to UPS, transit and our warehouse to receive and process. In MsXXXX's case it appears that she returned the items back to UPS on 3/and the credit was issued two days later, 3/19/2015.We are truly sorry to have disappointed Ms.XXXX. We are using this example as a coaching opportunity for the Representatives involved. Sincerely,Dick's Sporting Goods
Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Ms*** may have experienced related to her online order, which resulted in a cancellation of one of the three items orderedDICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that Ms*** experienced during the Holiday seasonWith so much interest in these very special events, product can go quickly in some casesIn reviewing this matter, the order did not qualify due to not meeting two of the terms and conditions listed for the GTGT promotion:- The Licensed apparel was not advertised as a GTGT itemItems that qualified displayed the "gift box symbol," as outlined with the promotion details- The order was cancelled as out of stockThank you,DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Ms***’s complaint regarding the March 7, purchase of the F* treadmillWe understand the importance of a product meeting the needs of the customers’ expectations for
performance and/or durability and therefore, DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policyDICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receiptsBeyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage.In reviewing this matter, the treadmill that Ms*** requested to return is not in resalable condition given that it is used and no longer in the original packaging. Our office did correspond with Ms*** via email on April and 10, and we worked with the manufacturer on her behalf to identify if there was a way to assist in her complaint in that the treadmill did not fit her wellUnfortunately, there is no way to adjust the unit height or anything of that natureAgain, we regret any misunderstanding or inconvenience regarding our return policyThank you and best regards, DICK'S Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Dick's
has promised a check for reimbursement will be coming by Federal Express. I agree with the promised resolution, but would like to have complaint remain open until I receive check
Regards,
*** * ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me One thing to add in response to ripped shoe box is that it was defiantly ripped prior to shipping as the shipping box was in perfect condition and 2nd pair of shoes's box was perfect
Regards,
*** ***
We are sorry to hear of MsXXXX's shopping experience. We are committed to providing a well-merchandised sales floor with clear signs relating to pricing and promotions. Our associates throughout the day are recovering products that have been relocated or have been
placed back on wrong shelves to its specific location to hopefully eliminate any pricing confusion or discrepancy. There are times product is discovered by customers in locations where the pricing is specific to another product, and at a lower price point. In such a situation our staff and managers will assist with identifying the correct pricing and product description on the shelf label. On 4/29/our store manager contacted MsXXXX to discuss her experience at our store. The manager addressed the issue and said the conversation ended positively. Our manager is sending an appeasement card to MsXXXX for the confusion and inconvenience. MsXXXX accepted and we will continue to monitor these types of complaints to prevent similar situations in the future.We thank MsXXXX for bringing this matter to our attention so we could investigate this situation with our store.Sincerely,Dick's Sporting Goods
Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experienceWe would like to apologize for any disappointment that Mr*** may have experienced related to our $off a $purchase offerThis offer was limited to some exclusions, as with
any promotionWith so much interest in these very special promotional events, our site makes every effort to provide the applicable promotional offer with eligible products
In addition, our exclusions can be viewed at any time by clicking the link “Promo Exclusions,” which is located at the bottom of our websiteThese excluded brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. We carry their products under the agreement that we will not sell their merchandise at a discount
Again, we regret any disappointment regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards,
DICK'S Sporting Goods
We are truly sorry for the disappointing online experience MsXXXXX encountered. After MsXXXXX's order cancelled on 2/3/and we began to investigate this matter reported to the Revdex.com, the merchandise was back on our site for a price of $with limited availability in size.
Dick's Sporting Goods contacted MsXXXX directly to try to reorder the boots and price match to the existing order cost of $49.99. Unfortunately, the size MsXXXXX needed was unavailable.Dick's Sporting Goods offered an Online Gift Certificate in the amount of $for a future reorder or to use on an alternate item. We noted the order in the event the customer would like to use this on a future purchase with us. Again, we sincerely apologize for the inconvenience associated with this order.Dick's Sporting Goods
It was our understanding that this complaint was resolved. Our online Customer Service Supervisor contacted the MsXXXXX directly on 2/3/to clarify if further resolution was needed to resolve this complaint. The MsXXXXX confirmed that all of the concern was worked out approximately weeks ago and is resolved.Thank you for allowing us to further investigate this matter. If MsXXXXX would need to discuss this further she is advised to contact our corporate customer service team directly at ###-###-####.Sincerely, Dick's Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10356920, and have determined that this does not resolve my complaint
We apologize for the frustrating online experience MrXXXX has experienced when shopping with Dick's Sporting Goods. Below details our action to assist.Our online Representative spoke to MrsXXXX and placed a new order for the merchandise on 12/17/with day shipping.
Customer was offered a $online gift certificate to price match to the original cancelled order. At this time we consider this matter closed. We apologize for the inconvenience this caused.Sincerely, Dick's Sporting Goods
Dear Revdex.com,
In reviewing this matter, our office was able to determine that Mr*** corresponded with both our online customer service team as well as our corporate customer service team on October Mr*** did receive the 10% promotional offer via email, but he was attempting to
redeem it on items that were excludedOur list of exclusions can be accessed on our website by selecting the link called “Promo Exclusions.” This link was provided to Mr*** and it was explained that certain brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. We carry their products under the agreement that we will not sell their merchandise at a discount
We regret any misunderstanding or disappointment regarding the terms and conditions of our promotional offer
Thank you and best regards,
DICK’S Sporting Goods
Dear ***, Thank you for contacting Customer Support at www.dickssportinggoods.com. We are truly sorry to hear that your order was canceled and that you no longer have possession of the Gift Card used on your orderA request has been submitted via ID# *** to
have this Gift Card devalued and a replacement shipped to you via overnight deliveryYou can expect to receive confirmation of this replacement via email with tracking details upon shipmentOnce received you may take this card to your local store and they can process a cash out for you in reference to your request for a refund in Cash. As an additional courtesy you are being sent a $Gift Card for use in store or onlineYou will be notified of this via email as well. I hope that this information has been helpful. Please let us know if there is anything else we can do to assist. SincerelyCustomer Service Representative DicksSportingGoods.com
Dear Revdex.com,
We want to take this opportunity to express our sincere apologies for the poor experience and delays associated with Ms***'s orderPlease know that all service opportunities have been addressed with all parties involved
We have processed the refund to the original form of
payment
Again, we truly apologize and value your patronage
Thank you and best regards,
DICK'S Sporting Goods
Dear Revdex.com,Dick's Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of MrXXXX's complaint regarding a recent transaction.We would like to clarify some information presented on our receipt in hopes to resolve this matter. The Item was buy get
50% off. The original price of the item was $19.99. The second one being half off rang for $totaling $29.98. On the receipt underneath each item "RP" indicates the "return price".Since MrXXXX purchased two kettle bells that were originally $and the promotion was BOGO 1/off, MrXXXX purchased at $and received the other for $9.99. If the customer decided to return the items, he would receive $for each item as the "RP" indicates (which would equal, 29.98)We hope the above information clarifies the information printed on our receipt. If MrXXXX has further questions regarding his transaction he can contact our Corporate office directly at 1-866-677-4771.Sincerely, Dick's Sporting Goods
Dear Revdex.com, Our attempts at reaching Mr*** were unsuccessful both via email and phoneWe attempted to reach him to discuss this matter further on December 17, 19, and Regardless of not making contact, our office processed the refund in the amount of $to the original form of payment (VISA)We also sent Mr*** reships on several other items along with free return labelsAs of February 2, 2015, our records do not indicate any of the several reshipped items were returned, therefore, no additional refunds or credits are dueShould Mr*** have any further questions, we encourage him to reach out via the contact information we provided in our various emails and voice messages. Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We have worked to bring this customer to a satisfactory resolutionThank you and best regards,DICK'S Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10348327, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The numbers has no idea of this complaint and is unwilling to honor any price errors, since my background check was completed without my consent, I would like to purchase the product at the price first quoted, I will not call any number, you will have to call or email meMy background check was completed by dick's without my consent and you have madeno attempts to make truce of thisI will follow up with the local DA’s office if this issue is unsolved.
Regards,
*** ***
Dear Revdex.com,We are truly sorry for the inconvenience MsXXXX experienced with her online order.Our records indicate that a refund processed on 3/19/in the amount of $74.90. Dick's Sporting Goods processes credits for returns once the item is received back at our warehouse. It was
wrong for our Representative to explain that a refund would be processed within an hour of returning it to UPS. Generally, we state it could "take up to" days to allow time for the customer to return the item to UPS, transit and our warehouse to receive and process. In MsXXXX's case it appears that she returned the items back to UPS on 3/and the credit was issued two days later, 3/19/2015.We are truly sorry to have disappointed Ms.XXXX. We are using this example as a coaching opportunity for the Representatives involved. Sincerely,Dick's Sporting Goods
Dear Revdex.com,
Our office has successfully worked with Mr*** to come to a reasonable resolution
Thank you,
DICK'S Sporting Goods
Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Ms*** may have experienced related to her online order, which resulted in a cancellation of one of the three items orderedDICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that Ms*** experienced during the Holiday seasonWith so much interest in these very special events, product can go quickly in some casesIn reviewing this matter, the order did not qualify due to not meeting two of the terms and conditions listed for the GTGT promotion:- The Licensed apparel was not advertised as a GTGT itemItems that qualified displayed the "gift box symbol," as outlined with the promotion details- The order was cancelled as out of stockThank you,DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Ms***’s complaint regarding the March 7, purchase of the F
* treadmillWe understand the importance of a product meeting the needs of the customers’ expectations for
performance and/or durability and therefore, DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policyDICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receiptsBeyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage.In reviewing this matter, the treadmill that Ms*** requested to return is not in resalable condition given that it is used and no longer in the original packaging. Our office did correspond with Ms*** via email on April and 10, and we worked with the manufacturer on her behalf to identify if there was a way to assist in her complaint in that the treadmill did not fit her wellUnfortunately, there is no way to adjust the unit height or anything of that natureAgain, we regret any misunderstanding or inconvenience regarding our return policyThank you and best regards, DICK'S Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Dick's
has promised a check for reimbursement will be coming by Federal Express. I agree with the promised resolution, but would like to have complaint remain open until I receive check
Regards,
*** * ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me One thing to add in response to ripped shoe box is that it was defiantly ripped prior to shipping as the shipping box was in perfect condition and 2nd pair of shoes's box was perfect
Regards,
*** ***
We are sorry to hear of MsXXXX's shopping experience. We are committed to providing a well-merchandised sales floor with clear signs relating to pricing and promotions. Our associates throughout the day are recovering products that have been relocated or have been
placed back on wrong shelves to its specific location to hopefully eliminate any pricing confusion or discrepancy. There are times product is discovered by customers in locations where the pricing is specific to another product, and at a lower price point. In such a situation our staff and managers will assist with identifying the correct pricing and product description on the shelf label. On 4/29/our store manager contacted MsXXXX to discuss her experience at our store. The manager addressed the issue and said the conversation ended positively. Our manager is sending an appeasement card to MsXXXX for the confusion and inconvenience. MsXXXX accepted and we will continue to monitor these types of complaints to prevent similar situations in the future.We thank MsXXXX for bringing this matter to our attention so we could investigate this situation with our store.Sincerely,Dick's Sporting Goods
Dear Revdex.com, We have successfully worked to bring Ms*** to a satisfactory resolutionThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experienceWe would like to apologize for any disappointment that Mr*** may have experienced related to our $off a $purchase offerThis offer was limited to some exclusions, as with
any promotionWith so much interest in these very special promotional events, our site makes every effort to provide the applicable promotional offer with eligible products
In addition, our exclusions can be viewed at any time by clicking the link “Promo Exclusions,” which is located at the bottom of our websiteThese excluded brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. We carry their products under the agreement that we will not sell their merchandise at a discount
Again, we regret any disappointment regarding this situation on behalf of DICK’S Sporting Goods
Thank you and best regards,
DICK'S Sporting Goods
We are truly sorry for the disappointing online experience MsXXXXX encountered. After MsXXXXX's order cancelled on 2/3/and we began to investigate this matter reported to the Revdex.com, the merchandise was back on our site for a price of $with limited availability in size.
Dick's Sporting Goods contacted MsXXXX directly to try to reorder the boots and price match to the existing order cost of $49.99. Unfortunately, the size MsXXXXX needed was unavailable.Dick's Sporting Goods offered an Online Gift Certificate in the amount of $for a future reorder or to use on an alternate item. We noted the order in the event the customer would like to use this on a future purchase with us. Again, we sincerely apologize for the inconvenience associated with this order.Dick's Sporting Goods
It was our understanding that this complaint was resolved. Our online Customer Service Supervisor contacted the MsXXXXX directly on 2/3/to clarify if further resolution was needed to resolve this complaint. The MsXXXXX confirmed that all of the concern was worked out approximately weeks ago and is resolved.Thank you for allowing us to further investigate this matter. If MsXXXXX would need to discuss this further she is advised to contact our corporate customer service team directly at ###-###-####.Sincerely, Dick's Sporting Goods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10356920, and have determined that this does not resolve my complaint
We apologize for the frustrating online experience MrXXXX has experienced when shopping with Dick's Sporting Goods. Below details our action to assist.Our online Representative spoke to MrsXXXX and placed a new order for the merchandise on 12/17/with day shipping.
Customer was offered a $online gift certificate to price match to the original cancelled order. At this time we consider this matter closed. We apologize for the inconvenience this caused.Sincerely, Dick's Sporting Goods