Dear Revdex.com,
We have worked with our Delivery and Assembly team to have the unit picked up as of Friday, October 24, The refund for the purchase price of the unit has been processed and may take up to - business days to post to the customer's account
Thank you and best
regards,
DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience We regret to hear of Mr***’s complaint regarding the November 27, store visit to our New Hartford, NY retail location. In reviewing this matter, we do show record that Mr*** filled
out the and the status update for this transaction was deemed “delayed” by the Federal Bureau of Investigation (“FBI”). For the purpose of clarification, all firearm transactions are submitted to the FBI database for a background checkPrior to proceeding with a sale, DICK’S Sporting Goods awaits a status update to determine if we can proceed with the sale or if it would be deniedThe status updates would be either “proceed,” “cancel,” or “denied.” There is not a “void” status If the waiting period upon receiving a “delayed” status exceeds days, DICK’S Sporting Goods must then void the transaction as regulated by the Bureau of Alcohol, Tobacco and Firearms (“ATF”) Once the transaction is voided, the customer can resubmit their We want to take this opportunity to express our sincere apologies that the time line was not properly communicated to Mr***. For this inconvenience, our office will issue a $gift cardWe understand that this does not make up for the lack of communication, we do hope that we can restore Mr***’s confidence in another purchase Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards,DICK’S Sporting Goods
We are truly sorry to hear of MrXX's experience with receiving a credit back to a gift card used to place an order online. Our corporate team reached out to MrXX by email to inform him that the credit of $was placed back on the original gift card (used for Order ***) on
2/16/2015. If MrXX does not have the original gift card in his possession, we have offered to transfer that credit to a replacement card and overnight it to his address. We apologize again for the inconvenience.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr*** may have experiencedWe understand our customer's urgency to have their gift selections shipped on time and without issue
However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 2. The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock 5. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotionsThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14. It is our desire to ensure each customer has a positive experience shopping in
our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods
I did speak with a representative on 12/18/to resolve the issue after spending several hours total on the phone and multiple calls, the representative placed my order over the phone stating this was to ensure the order went through and that all of my items were in stock and would arrive at my home by 12/22/I just recieved a notification today 12/19/that one of the items will not be shipped with the others, so the time I spent be insured that my items were instock and would arrive by 12/22/was wastedI still am waiting for the previous transactions that were rejected by DIcks to be released back to my cardI currently have over being held by DicksI spoke with the credit company and they said they are awaiting the release they welcomed a DIcks representive to call them to resolveI discussed this with a Dicks supervisor and they were unwilling to call and said it can take up to a weekSO my money is being held, yet I have recieved no product or services for this money and it was DIcks system that rejected the ordersI am unsatisfied with the resolution
Dear Revdex.com,We apologize that MrXXXX was having a difficult time finding the SKLZ Pro X Triple Tee advertised in our Baseball/Softball catalog. We realize this makes for an inconvenient and frustrating customer experience.On 3/4/a Dick's Sporting Goods Customer Service Representative spoke
directy with MrXXXX detailing our action to resolve his complaint. We have located the SKLZ Pro X Triple Tee in one of our stores that will ship it directly to MrXXXX's local store for purchase. It should take approximately one week to arrive at MrxXXX's local store. MrXXXX was concerned that he would not be able to use an expired coupon towards this purchase however, we have agreed to honor it due to the product not being available to purchase when the coupon was valid. We also assisted with adding Bonus points to his ScoreCard account for this purchase. We thank MrXXXX fo his continued patience while we worked toward an agreed upon resolution.Sincerely, Dick's Sporting Goods
If Dick's were a reputable company, they would honor any accepted orders, even if a mistake was made ON THEIR PART. Like I said originally, even if they sold the jacket at the "incorrect price" as offered, they would still cover their cost. Believe me, this will sour my opinion of Dick's - Modell's is also available right close by. Very disappointed in their feelings of incident - certainly not very customer pleasing. I guess they just don't care. Might soon be hearing of their demise
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly
online shopping experienceWe would like to extend our sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the USA rugby ballWe understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret any disappointmentIn reviewing Mr***’s order, our office was able to confirm that the order was cancelled due to “Failed PayPal Authorization.” For security reasons, our team cannot view the specific details of a customer’s PayPal accountWe have provided Mr*** with the contact information for PayPalIn an effort to attempt to secure our customer’s satisfaction, we have issued (sent via email) a 10% discount for Mr***’s next orderWe understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Mr*** confidence in another purchase. Thank you and best regards, DICK’S Sporting Goods
We apologize for the delay in responding to this customer complaint. We truly understand the frustration MsXXXXX experienced due to the cancellation of her order. It is not our intent to have to cancel orders but due to high demand for the NCAA apparel items, our site did cancel
the order as units did deplete during the processing of this order.We understand our customer's urgency to have their gift selections on time and without issue. Our "Guaranteed To Get There" promotion was limited to some exclusions and also presented clear Terms and Conditions. In an effort to assist, our Corporate Customer Service Team emailed the customer on 1/6/offering a $off online promotion code to use on a future order with us. It is our hope they will return to our online store and give us another chance.Sincerely,Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods would like to extend its sincerest apologies for any disappointment or inconvenience that Ms*** may have experiencedIt is our desire to ensure each customer has a positive experience while shopping in our stores and onlineDue to the popularity and high
demand of the NCAA sweatshirts at the very special Holiday pricing, our site did cancel the order. The merchandise ordered did deplete during the process of validating the payment and order availability associated with sizing for apparelIt is our hope that Ms***gives us another opportunity to demonstrate the ability to secure our customer's satisfaction and restore her confidence through the use of the percentage off promotion provided.Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experienced. We understand our customer's urgency to have their gift selections shipped on time and without
issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods
My issue with this is that while the item might be available now, it was not on the day that it was offered at a discount with a free stand as well(The stand was available though.) On the day after the discount expired, the item came back onlineThe business's protocol for out of stock inventory is to take product pages offlineWhile I understand this, it is not a good solution; it confuses customers since Google results are not updated (nor are internal page searches), and drives traffic away from their site since it looks like they don't carry the productIt also appreared to me that they just didn't want to sell the product on Cyber MondayThis is why I purchased the product (at about their sale price, mind you) elsewhere.In speaking with the business, I appreciate that they said this will be looked into, but I, the lone customer, has no idea if something will truly be doneAgain, I appreciate the gesture from the business here, but my confidence in them is definitely lowered.Additionally, the discussion about real-time data, inventory control, etc, was something that I tried to hone in on during the call after the gift card was offeredThis was not initially addressed by the busiiness, but I mentioned that I wanted to discuss the true issue.Lastly, the response states that "The item is currently on our site for $with 20% off and a shipping promotion"This is incorrectThe business is currently offering $off purchases over $100, NOT 20% offAgain, this does not resonate well to the business's credibility
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am
grateful for the prompt and friendly offer to resolve my issue*** was wonderful to work with and she very quickly resolved everything. Thank you, also, to the Revdex.com for directing me to the right people within Dick's Sporting GoodsI appreciate your work, as well
Regards,
*** ***
DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experiencedDue to the popularity and high demand of the NCAA apparel items, our site did cancel the order as the units in
this size ‘ XL Large’ did deplete during the process associated with sizing. We understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14. Again, we regret and misunderstanding or inconvenience regarding our promotions. In an effort of good faith our Corporate Customer Service Team also followed up with an email to the customer on 1/30/extended our apologies and providing a 20% off promotion code to use on a future online order with us.Sincerely,Dick's Sporting Goods
Dear Revdex.com, In reviewing this matter, we have verified the return, but we do not show where the refund ever processedWe have since processed the refund and reached out to Ms*** to offer our sincere apologies for the delayWe also offered a 20% promotional offer for her next order due to
the delay associated with her refundThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,We are sorry for MrXXXX's disappointment. Below details additional action taken by Dick's Sporting Goods. On 12/17/2014, MrXXXX was contacted by a representative from our online team. MrXXXX used a $gift card to pay for a portion of the original order. When the order cancelled the funds were automatically refunded back to the original gift card. Since MrXXXX stated he disposed of the original gift card, we have issued a replacement gift card to MrXXXX with the $funds. We have expedited the shipment of this gift card and UPS tracking indicates it will be delivered by EOD 12/18/2014.Our online representative extended a $online certificate to MrXXXX in the event he would like to shop with us in the future. In conjunction to the $online certificate we will also extend our initial offer of 20% off his order.Sincerely, Dick's Sporting Goods
Dear Revdex.com,We have researched MrXXXX's complaint. We are sorry to have disappointed MrXXXX with his recent online order with us.This complaint is regarding our "GTGT Promotion." We understand our customer's urgency to have their gift selections shipped on time and without issue
However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.MrXXXX's "GTGT promotion" claim was denied as his order was cancelled. Our Corporate Office reached out to MrXXXX by email on 1/20/2015 with the above criteria and our apologies that during the processing phase of the order is when we identify that the item was depleted and then had to be cancelled. In an effort of good faith, we extended a 20% off order discount code to shop again with us. We appreciate the opportunity to investigate this complaint.Sincerely,Dick's Sporting Goods
1/8/2015Revdex.com Complaint # ***Dear Revdex.com,We apologize for the disappointing experience MsXXXXX had when trying to purchase shoes on dickssportinggoods.com.We appreciate the opportunity to further review and investigate this complaint. We sincerely apologize for the poor customer service and
communication received surrounding this order. In an effort to assist, a member of Dick's Sporting Goods reached out to Ms. XXXXX's husband on 1/8/to apologize for the cancellation. It was explained that due to the high demand for the Air Jordan Retro Basketball Shoe release and due to overwhelming demand and popularity of the shoe it sold out quicker than the volume coming in. An offer of a $discount to use towards a future order with us was extended. The customer accepted and will receive the code via email.Sincerely, Dick's Sporting Goods
Dear Revdex.com,
We have worked with our Delivery and Assembly team to have the unit picked up as of Friday, October 24, The refund for the purchase price of the unit has been processed and may take up to - business days to post to the customer's account
Thank you and best
regards,
DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience We regret to hear of Mr***’s complaint regarding the November 27, store visit to our New Hartford, NY retail location. In reviewing this matter, we do show record that Mr*** filled
out the and the status update for this transaction was deemed “delayed” by the Federal Bureau of Investigation (“FBI”). For the purpose of clarification, all firearm transactions are submitted to the FBI database for a background checkPrior to proceeding with a sale, DICK’S Sporting Goods awaits a status update to determine if we can proceed with the sale or if it would be deniedThe status updates would be either “proceed,” “cancel,” or “denied.” There is not a “void” status If the waiting period upon receiving a “delayed” status exceeds days, DICK’S Sporting Goods must then void the transaction as regulated by the Bureau of Alcohol, Tobacco and Firearms (“ATF”) Once the transaction is voided, the customer can resubmit their We want to take this opportunity to express our sincere apologies that the time line was not properly communicated to Mr***. For this inconvenience, our office will issue a $gift cardWe understand that this does not make up for the lack of communication, we do hope that we can restore Mr***’s confidence in another purchase Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards,DICK’S Sporting Goods
We are truly sorry to hear of MrXX's experience with receiving a credit back to a gift card used to place an order online. Our corporate team reached out to MrXX by email to inform him that the credit of $was placed back on the original gift card (used for Order ***) on
2/16/2015. If MrXX does not have the original gift card in his possession, we have offered to transfer that credit to a replacement card and overnight it to his address. We apologize again for the inconvenience.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr*** may have experiencedWe understand our customer's urgency to have their gift selections shipped on time and without issue
However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 2. The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock 5. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotionsThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14. It is our desire to ensure each customer has a positive experience shopping in
our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods
I did speak with a representative on 12/18/to resolve the issue after spending several hours total on the phone and multiple calls, the representative placed my order over the phone stating this was to ensure the order went through and that all of my items were in stock and would arrive at my home by 12/22/I just recieved a notification today 12/19/that one of the items will not be shipped with the others, so the time I spent be insured that my items were instock and would arrive by 12/22/was wastedI still am waiting for the previous transactions that were rejected by DIcks to be released back to my cardI currently have over being held by DicksI spoke with the credit company and they said they are awaiting the release they welcomed a DIcks representive to call them to resolveI discussed this with a Dicks supervisor and they were unwilling to call and said it can take up to a weekSO my money is being held, yet I have recieved no product or services for this money and it was DIcks system that rejected the ordersI am unsatisfied with the resolution
Dear Revdex.com,We apologize that MrXXXX was having a difficult time finding the SKLZ Pro X Triple Tee advertised in our Baseball/Softball catalog. We realize this makes for an inconvenient and frustrating customer experience.On 3/4/a Dick's Sporting Goods Customer Service Representative spoke
directy with MrXXXX detailing our action to resolve his complaint. We have located the SKLZ Pro X Triple Tee in one of our stores that will ship it directly to MrXXXX's local store for purchase. It should take approximately one week to arrive at MrxXXX's local store. MrXXXX was concerned that he would not be able to use an expired coupon towards this purchase however, we have agreed to honor it due to the product not being available to purchase when the coupon was valid. We also assisted with adding Bonus points to his ScoreCard account for this purchase. We thank MrXXXX fo his continued patience while we worked toward an agreed upon resolution.Sincerely, Dick's Sporting Goods
If Dick's were a reputable company, they would honor any accepted orders, even if a mistake was made ON THEIR PART. Like I said originally, even if they sold the jacket at the "incorrect price" as offered, they would still cover their cost. Believe me, this will sour my opinion of Dick's - Modell's is also available right close by. Very disappointed in their feelings of incident - certainly not very customer pleasing. I guess they just don't care. Might soon be hearing of their demise
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly
online shopping experienceWe would like to extend our sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the USA rugby ballWe understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret any disappointmentIn reviewing Mr***’s order, our office was able to confirm that the order was cancelled due to “Failed PayPal Authorization.” For security reasons, our team cannot view the specific details of a customer’s PayPal accountWe have provided Mr*** with the contact information for PayPalIn an effort to attempt to secure our customer’s satisfaction, we have issued (sent via email) a 10% discount for Mr***’s next orderWe understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Mr*** confidence in another purchase. Thank you and best regards, DICK’S Sporting Goods
We apologize for the delay in responding to this customer complaint. We truly understand the frustration MsXXXXX experienced due to the cancellation of her order. It is not our intent to have to cancel orders but due to high demand for the NCAA apparel items, our site did cancel
the order as units did deplete during the processing of this order.We understand our customer's urgency to have their gift selections on time and without issue. Our "Guaranteed To Get There" promotion was limited to some exclusions and also presented clear Terms and Conditions. In an effort to assist, our Corporate Customer Service Team emailed the customer on 1/6/offering a $off online promotion code to use on a future order with us. It is our hope they will return to our online store and give us another chance.Sincerely,Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods would like to extend its sincerest apologies for any disappointment or inconvenience that Ms*** may have experiencedIt is our desire to ensure each customer has a positive experience while shopping in our stores and onlineDue to the popularity and high
demand of the NCAA sweatshirts at the very special Holiday pricing, our site did cancel the order. The merchandise ordered did deplete during the process of validating the payment and order availability associated with sizing for apparelIt is our hope that Ms***gives us another opportunity to demonstrate the ability to secure our customer's satisfaction and restore her confidence through the use of the percentage off promotion provided.Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experienced. We understand our customer's urgency to have their gift selections shipped on time and without
issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods
My issue with this is that while the item might be available now, it was not on the day that it was offered at a discount with a free stand as well(The stand was available though.) On the day after the discount expired, the item came back onlineThe business's protocol for out of stock inventory is to take product pages offlineWhile I understand this, it is not a good solution; it confuses customers since Google results are not updated (nor are internal page searches), and drives traffic away from their site since it looks like they don't carry the productIt also appreared to me that they just didn't want to sell the product on Cyber MondayThis is why I purchased the product (at about their sale price, mind you) elsewhere.In speaking with the business, I appreciate that they said this will be looked into, but I, the lone customer, has no idea if something will truly be doneAgain, I appreciate the gesture from the business here, but my confidence in them is definitely lowered.Additionally, the discussion about real-time data, inventory control, etc, was something that I tried to hone in on during the call after the gift card was offeredThis was not initially addressed by the busiiness, but I mentioned that I wanted to discuss the true issue.Lastly, the response states that "The item is currently on our site for $with 20% off and a shipping promotion"This is incorrectThe business is currently offering $off purchases over $100, NOT 20% offAgain, this does not resonate well to the business's credibility
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am
grateful for the prompt and friendly offer to resolve my issue*** was wonderful to work with and she very quickly resolved everything. Thank you, also, to the Revdex.com for directing me to the right people within Dick's Sporting GoodsI appreciate your work, as well
Regards,
*** ***
Dear Revdex.com, We have reached out to Mr*** to resolve this matter.Thank you and best regards, DICK'S Sporting Goods
DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experiencedDue to the popularity and high demand of the NCAA apparel items, our site did cancel the order as the units in
this size ‘ XL Large’ did deplete during the process associated with sizing. We understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14. Again, we regret and misunderstanding or inconvenience regarding our promotions. In an effort of good faith our Corporate Customer Service Team also followed up with an email to the customer on 1/30/extended our apologies and providing a 20% off promotion code to use on a future online order with us.Sincerely,Dick's Sporting Goods
Dear Revdex.com, In reviewing this matter, we have verified the return, but we do not show where the refund ever processedWe have since processed the refund and reached out to Ms*** to offer our sincere apologies for the delayWe also offered a 20% promotional offer for her next order due to
the delay associated with her refundThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,We are sorry for MrXXXX's disappointment. Below details additional action taken by Dick's Sporting Goods. On 12/17/2014, MrXXXX was contacted by a representative from our online team. MrXXXX used a $gift card to pay for a portion of the original order. When the order cancelled the funds were automatically refunded back to the original gift card. Since MrXXXX stated he disposed of the original gift card, we have issued a replacement gift card to MrXXXX with the $funds. We have expedited the shipment of this gift card and UPS tracking indicates it will be delivered by EOD 12/18/2014.Our online representative extended a $online certificate to MrXXXX in the event he would like to shop with us in the future. In conjunction to the $online certificate we will also extend our initial offer of 20% off his order.Sincerely, Dick's Sporting Goods
Dear Revdex.com,We have researched MrXXXX's complaint. We are sorry to have disappointed MrXXXX with his recent online order with us.This complaint is regarding our "GTGT Promotion." We understand our customer's urgency to have their gift selections shipped on time and without issue
However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.MrXXXX's "GTGT promotion" claim was denied as his order was cancelled. Our Corporate Office reached out to MrXXXX by email on 1/20/2015 with the above criteria and our apologies that during the processing phase of the order is when we identify that the item was depleted and then had to be cancelled. In an effort of good faith, we extended a 20% off order discount code to shop again with us. We appreciate the opportunity to investigate this complaint.Sincerely,Dick's Sporting Goods
1/8/2015Revdex.com Complaint # ***Dear Revdex.com,We apologize for the disappointing experience MsXXXXX had when trying to purchase shoes on dickssportinggoods.com.We appreciate the opportunity to further review and investigate this complaint. We sincerely apologize for the poor customer service and
communication received surrounding this order. In an effort to assist, a member of Dick's Sporting Goods reached out to Ms. XXXXX's husband on 1/8/to apologize for the cancellation. It was explained that due to the high demand for the Air Jordan Retro Basketball Shoe release and due to overwhelming demand and popularity of the shoe it sold out quicker than the volume coming in. An offer of a $discount to use towards a future order with us was extended. The customer accepted and will receive the code via email.Sincerely, Dick's Sporting Goods