Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experiencedDue to the popularity and high demand of the NCAA apparel items, our site did cancel the order as the
units in this size ‘Large’ did deplete during the process associated with sizing.We understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,In reviewing this customer's transaction history, we do see that he was already assisted at the local store on December 20, He returned the defective unit and was offered an exchangeThank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms*** may have experienced with her online order. It is important to note that we message order updates frequently for our online customers: • The first email sent to the
customer acknowledges that their order was successfully submittedAdditionally, this message advises, “You will soon receive additional emails regarding the status of your order.” At this time, the total order amount is authorized and held by the financial institutionThis is done to confirm the card is validPre authorization charges are held in accordance with the terms of a customer’s bank or financial institution. • The second email sent to the customer advises, “If you paid for your order with a credit card, you will not be charged for an item until it has shippedIf you paid with a debit card or a check card, the money will be deducted when you place the order.” For the purpose of clarification, Ms***’s order was sent in three separate packages, at no additional cost to herThis is the reasoning for the three separate charges on the customer’s accountHowever, the three separate charges totaled correctly and therefore, Ms*** was not over charged by DICK’S Sporting Goods. Furthermore, we cannot remove authorization charges on processed orders and therefore Ms*** must discuss that matter with her financial institution. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods
We apologize for the continued trouble MsXXXXX has experienced with her Epic Elliptical.Dick's Sporting Goods has been working directly with MsXXXXX to resolve this issue. It has been agreed to swap out the AEpic Elliptical for a SOLE Ethat is currently on hold at our store for
her. Our service provider is scheduled to swap these units on Monday 1/26/2015. This has been confirmed with MsXXXXXX.We appreciate MsXXXX's patience as we worked toward an agreed upon resolution to this matter.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr*** may have experienced. We understand our customer's urgency to have their gift selections shipped on time and without
issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experiencedWith so much interest in these very special promotional events, our site makes every
effort to provide the applicable promotional offer with eligible productsPlease review our complete list of manufacturers that have opted out of participating in our promotional offers:http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&ab=F...⇄ you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page, you will find this link called “Promo Exclusions” on the left side. If you click there, you will see the brands and also a few general categories of merchandise that we are not able to include in our general promotions: Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We are working diligently with Mr*** and the manufacturer to get the part(s) neededWe have also addressed the service opportunities that were missed and therefore, we have refunded the assembly service fees paid by Mr***Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, In reviewing this matter, we do see that there was an issue with the shipping on the original orderFor this, we sincerely apologize, but we have since shipped out a new order for the customerThe new shipment was delivered on January 2, As a means to make it up to Ms*** we have
emailed her a promotional code to use towards her next orderThank you and best regards, DICK'S Sporting Goods
I have a family member who purchased of the ProForm Hybrid Trainer at and she received out of the 6 she ordered, and was told her machine would be delivered the next daySo I am not understanding why one customer will receive all of hers and I can't receive my one! I feel if they are going to honor the price for one customer they should honor it for all the customers who purchased it!! Also, it was their mistake so why is that my fault??
Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. We regret any misunderstanding or inconvenience regarding our promotional offersDICK'S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or couponIf
you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page, you will see a link called “Promo Exclusions” on the left side. If you click there, you’ll see the brands and also a few general categories of merchandise that we are not able to include in our general promotionsThese brands are very competitive and do not allow licensed retailers of their merchandise to discount their productsAgain,we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting GoodsThank you and best regards, DICK'S Sporting Goods
12/15/2014Revdex.com Complaint # ***Dear Revdex.com,We are sorry to hear MsXXXX did not receive the 10% discount when signing up for email updates with Dick's Sporting Goods.Dick's Sporting Goods customer service team has sent an email directly to MsXXXX. In this email is a promotion code for
10% off her next online order We have also registered her email address to our mailing list to receive future emails with us. We apologize for the inconvenience MsXXXX had on our website. We have shared this feedback with our technical support team.Thank you for giving us the opportunity to investigate this complaint.Sincerely, Dick's Sporting Goods
Dear Revdex.com, In reviewing this matter, our office was able to see on Mr.***'s loyalty account that he was assisted with a full refund of $on 12/12/2014.Thank you and best regards, DICK'S Sporting Goods
I still feel the spirit of the advertising on Dicks Sporting Goods website was marketing and very bad customer service Regardless if their technology is unable to provide quality service The agreement on their website was if I paid for rush shipping, found an item in stock and ordered before a set date, the item was free There was no client facing print indicating that if Dicks Sporting goods was "too busy" to pack your item in time, they can just cancel the order the day before Christmas, and be exempt from their advertising posted on their website.In my case they also did send me an email confirming the item was IN STOCK and being made ready to ship.In my business this would be the same as me telling as client that we could assist them in hours or the service is free However I then call them at the hour and say, sorry we have to cancel your service because we are too busy And then expect to not provide my advertised agreement If only life worked like that.I understand that they likely had fine print posted somewhere, but I Want this issue posted on Revdex.com for everyone to see that they routinely mistreat customers and use marketing tricks
I request that you honor the price and transaction as you would a retail locationIf a retail store had a similar incident, it would not simply tell the customer "sorry, even though it is our mistake, you're out of luck." I've been waiting cor this to be resolved as patiently as I can
Regards,
*** ***
Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experiencedIt is our desire to ensure each customer has a positive experience shopping in our stores and online. In reviewing this matter, we do see that Mr***
placed his order for the items as statedHowever, our site did cancel the shoe order as the units in this size did deplete during the process of validating the payment and order availability associated with sizing. The payment amount of an order is authorized and held by a customer’s financial institution at the time the order is placed to confirm the card is validA customer will be charged for their purchase when the item has been shippedIn the event the order is canceled, such as with Mr***’s order, the authorization hold will expire in accordance with the terms of his bank or financial institution, typically within to business days.Thank you and best regards,DICK’S Sporting Goods
Dear Revdex.com, We regret to hear that Mr*** had trouble attempting to redeem our ‘Sign Up & Get 10% Off’ promotionWe also regret any misunderstanding or inconvenience regarding our promotional offersDICK’S Sporting Goods does reserve the right to include terms and conditions with any
promotional offer or couponIf you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page and you will see a link called “Promo Exclusions” on the left side. If you click there, you will see the brands and a few general categories of merchandise that we are not able to include in our general promotionsThese brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. We carry their products under the agreement that we will not sell their merchandise at a discount.Our complete list of manufacturers that have opted out of participating in our promotional offers:http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&ab=F...⇄ you and best regards,DICK’S Sporting Goods
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
4/15/2015Revdex.com Complaint # ***Dear Revdex.com,We are very sorry to hear of MrXXXX's experience with his *** Mountain Bike. Since the bike was purchased in and the warranty expired Dick's Sporting Goods took the below action to assist the customer.On April 15, 2015, our Corporate Customer
Service Representative spoke directly to MrXXXX and offered to send a Dick's Sporting Good's Gift Card to MrXXXX that would cover the initial cost of the bike and warranty purchased for the bike. MrXXXX accepted this offer and expressed that it resolved his issue. We have considered this case closed and apologize for the poor experience.Sincerely,Dick's Sporting Goods
There was no indication when I placed my order that the order was out of stock! In fact, that same day, I received an email stating that they received my order and that my order was being processedIt was days later when I received an email stating that the item was out of stock
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experiencedDue to the popularity and high demand of the NCAA apparel items, our site did cancel the order as the
units in this size ‘Large’ did deplete during the process associated with sizing.We understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,In reviewing this customer's transaction history, we do see that he was already assisted at the local store on December 20, He returned the defective unit and was offered an exchangeThank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms*** may have experienced with her online order. It is important to note that we message order updates frequently for our online customers: • The first email sent to the
customer acknowledges that their order was successfully submittedAdditionally, this message advises, “You will soon receive additional emails regarding the status of your order.” At this time, the total order amount is authorized and held by the financial institutionThis is done to confirm the card is validPre authorization charges are held in accordance with the terms of a customer’s bank or financial institution. • The second email sent to the customer advises, “If you paid for your order with a credit card, you will not be charged for an item until it has shippedIf you paid with a debit card or a check card, the money will be deducted when you place the order.” For the purpose of clarification, Ms***’s order was sent in three separate packages, at no additional cost to herThis is the reasoning for the three separate charges on the customer’s accountHowever, the three separate charges totaled correctly and therefore, Ms*** was not over charged by DICK’S Sporting Goods. Furthermore, we cannot remove authorization charges on processed orders and therefore Ms*** must discuss that matter with her financial institution. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods
We apologize for the continued trouble MsXXXXX has experienced with her Epic Elliptical.Dick's Sporting Goods has been working directly with MsXXXXX to resolve this issue. It has been agreed to swap out the AEpic Elliptical for a SOLE Ethat is currently on hold at our store for
her. Our service provider is scheduled to swap these units on Monday 1/26/2015. This has been confirmed with MsXXXXXX.We appreciate MsXXXX's patience as we worked toward an agreed upon resolution to this matter.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr*** may have experienced. We understand our customer's urgency to have their gift selections shipped on time and without
issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We have reached out to Mr*** to assist and resolve his concernsThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms*** may have experiencedWith so much interest in these very special promotional events, our site makes every
effort to provide the applicable promotional offer with eligible productsPlease review our complete list of manufacturers that have opted out of participating in our promotional offers:http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&ab=F...⇄ you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page, you will find this link called “Promo Exclusions” on the left side. If you click there, you will see the brands and also a few general categories of merchandise that we are not able to include in our general promotions: Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We are working diligently with Mr*** and the manufacturer to get the part(s) neededWe have also addressed the service opportunities that were missed and therefore, we have refunded the assembly service fees paid by Mr***Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, In reviewing this matter, we do see that there was an issue with the shipping on the original orderFor this, we sincerely apologize, but we have since shipped out a new order for the customerThe new shipment was delivered on January 2, As a means to make it up to Ms*** we have
emailed her a promotional code to use towards her next orderThank you and best regards, DICK'S Sporting Goods
I have a family member who purchased of the ProForm Hybrid Trainer at and she received out of the 6 she ordered, and was told her machine would be delivered the next daySo I am not understanding why one customer will receive all of hers and I can't receive my one! I feel if they are going to honor the price for one customer they should honor it for all the customers who purchased it!! Also, it was their mistake so why is that my fault??
Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. We regret any misunderstanding or inconvenience regarding our promotional offersDICK'S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or couponIf
you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page, you will see a link called “Promo Exclusions” on the left side. If you click there, you’ll see the brands and also a few general categories of merchandise that we are not able to include in our general promotionsThese brands are very competitive and do not allow licensed retailers of their merchandise to discount their productsAgain,we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting GoodsThank you and best regards, DICK'S Sporting Goods
12/15/2014Revdex.com Complaint # ***Dear Revdex.com,We are sorry to hear MsXXXX did not receive the 10% discount when signing up for email updates with Dick's Sporting Goods.Dick's Sporting Goods customer service team has sent an email directly to MsXXXX. In this email is a promotion code for
10% off her next online order We have also registered her email address to our mailing list to receive future emails with us. We apologize for the inconvenience MsXXXX had on our website. We have shared this feedback with our technical support team.Thank you for giving us the opportunity to investigate this complaint.Sincerely, Dick's Sporting Goods
Dear Revdex.com, In reviewing this matter, our office was able to see on Mr.***'s loyalty account that he was assisted with a full refund of $on 12/12/2014.Thank you and best regards, DICK'S Sporting Goods
I still feel the spirit of the advertising on Dicks Sporting Goods website was marketing and very bad customer service Regardless if their technology is unable to provide quality service The agreement on their website was if I paid for rush shipping, found an item in stock and ordered before a set date, the item was free There was no client facing print indicating that if Dicks Sporting goods was "too busy" to pack your item in time, they can just cancel the order the day before Christmas, and be exempt from their advertising posted on their website.In my case they also did send me an email confirming the item was IN STOCK and being made ready to ship.In my business this would be the same as me telling as client that we could assist them in hours or the service is free However I then call them at the hour and say, sorry we have to cancel your service because we are too busy And then expect to not provide my advertised agreement If only life worked like that.I understand that they likely had fine print posted somewhere, but I Want this issue posted on Revdex.com for everyone to see that they routinely mistreat customers and use marketing tricks
I request that you honor the price and transaction as you would a retail locationIf a retail store had a similar incident, it would not simply tell the customer "sorry, even though it is our mistake, you're out of luck." I've been waiting cor this to be resolved as patiently as I can
Regards,
*** ***
Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experiencedIt is our desire to ensure each customer has a positive experience shopping in our stores and online. In reviewing this matter, we do see that Mr***
placed his order for the items as statedHowever, our site did cancel the shoe order as the units in this size did deplete during the process of validating the payment and order availability associated with sizing. The payment amount of an order is authorized and held by a customer’s financial institution at the time the order is placed to confirm the card is validA customer will be charged for their purchase when the item has been shippedIn the event the order is canceled, such as with Mr***’s order, the authorization hold will expire in accordance with the terms of his bank or financial institution, typically within to business days.Thank you and best regards,DICK’S Sporting Goods
Dear Revdex.com, We regret to hear that Mr*** had trouble attempting to redeem our ‘Sign Up & Get 10% Off’ promotionWe also regret any misunderstanding or inconvenience regarding our promotional offersDICK’S Sporting Goods does reserve the right to include terms and conditions with any
promotional offer or couponIf you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page and you will see a link called “Promo Exclusions” on the left side. If you click there, you will see the brands and a few general categories of merchandise that we are not able to include in our general promotionsThese brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. We carry their products under the agreement that we will not sell their merchandise at a discount.Our complete list of manufacturers that have opted out of participating in our promotional offers:http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&ab=F...⇄ you and best regards,DICK’S Sporting Goods
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
4/15/2015Revdex.com Complaint # ***Dear Revdex.com,We are very sorry to hear of MrXXXX's experience with his *** Mountain Bike. Since the bike was purchased in and the warranty expired Dick's Sporting Goods took the below action to assist the customer.On April 15, 2015, our Corporate Customer
Service Representative spoke directly to MrXXXX and offered to send a Dick's Sporting Good's Gift Card to MrXXXX that would cover the initial cost of the bike and warranty purchased for the bike. MrXXXX accepted this offer and expressed that it resolved his issue. We have considered this case closed and apologize for the poor experience.Sincerely,Dick's Sporting Goods
There was no indication when I placed my order that the order was out of stock! In fact, that same day, I received an email stating that they received my order and that my order was being processedIt was days later when I received an email stating that the item was out of stock