Dear Revdex.com, We regret any inconvenience or disappointment that Ms*** may have experienced, which resulted in an order cancellationDICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product
availability and delayed response timeDue to the popularity and high demand of the HYPERVENOM shoes, our site regrettably had to cancel some orders as inventory did depleteAgain, we regret and misunderstanding or inconvenience regarding this situation of behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, Both orders placed by Mr*** were for the "Clam Bigfoot Ice Fishing Shelter." Mr*** was notified of the unfortunate need to cancel the ordersAs disclosed on our website, "In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s)."Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com,We apologize for the delays associated with rectifying MrXXXX's situation. We have identified that the reason MrXXXX received the wrong bike on the original order and multiple reship attempts, was due to a UPC Ticketing error. We have since resolved the issue and have
the correct item available for shipmentOur Online Customer Service Team has been trying to reach MrXXXXX to finalize the shipment but we have been unsuccessful in connecting with him. We have also followed up with an email instructing MrXXXX with a point of contact to resolve. We look forward to hearing back from MrXXXX so we can close this matter as resolved.Sincerely,Dick's Sporting Goods
I would understand if it was just order but the issue is that I had orders for different productsThis would be the same issue as if I went into their retail store and they mislabeled a productRetail/Online store pricing should not be treated differentlyIf it was the retailers fault at labeling their product, they should honor the price that was put on my credit card, then fix the price to reflect the new price after they honor my purchaseSame concept is applied at their retail store.
Regards,
*** ***
12/2/2014Revdex.com Complaint ID ***Dear Revdex.com,It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms*** may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of
Use:” “We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation and apologize that the order was canceled due to the pricing errorThank you and best regards, DICK’S Sporting Goods
12/9/2014Revdex.com Complaint # ***Dear Revdex.com,We apologize for the disappointment MrXXXX has experienced with his cancelled order. Due to the pricing error on our website we are unable to fulfill the initial order placed on 11/30/2014. Dick's Sporting Goods has explained that we do
disclose the right to cancel orders in the event of a pricing error. This information is found on our dickssportinggoods homepage under Product Availability & Pricing. In an effort to assist MrXXXXXX, Dick's Sporting Goods Escalation Supervisor connected with MrXXXX on 12/9/2014. A resolution was agreed upon after discussing Terms/Conditions in regards to the Website/Price Error. Approved was a $Online Gift Certificate to assist with reordering an alternate product item. MrXXXXX said he will contact us back when ready to place an order using the Online Gift Certificate, providing an online promotion is active on the website, to take advantage of a promotional discount outside of the Online Gift Certificate.MrXXXX was advised if there is no active website promotion at the time of the order, he is approved for 20% off to help ensure satisfaction with the resolution. MrXXXX accepted this offer.Our Escalation Supervisor is also following up directly with MrXXXX by email to re-cap the conversation and the offer presented to him on 12/9/in which he accepted.Thank you for allowing Dick's Sporting Goods the time to investigate this situation further.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14. It is our desire to ensure each customer has a positive experience shopping
in our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods
We are so sorry to hear of MsXXXX's disappointing online shopping experience. MsXXXX's order did quality for our "Guarantee to Get There" Promotion. Due to an internal error the item was processed but did not ship out from our facility as expected. When a reship was
requested the product was Out of Stock (due to high demand) so the order cancelled. When notification was received that we had to cancel the order, a full credit was issued back to MsXXXX. Dick's Sporting Goods then approved the "Guarantee to Get There" claim in which we are processing an online gift certificate in the amount of the customers item(s). We are truly sorry for the inconvenience and hope MsXXXXX will consider shopping with us again.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Ms***'s complaint regarding our Price Matching PolicyFor the purpose of clarification, DICK'S Sporting Goods always attempts to accommodate our customers with a price match when our
terms and conditions are metHowever, we will not price match rebates, coupons, bonus offers, clearance, limited-quantity items, prices advertised as percent off or dollar off, services or another retailer's pricing errorThe advertisement presented by Ms*** was a percentage off (50% off) sale price, which does not meet the terms and conditions of our price match policyAgain, we regret any misunderstanding or inconvenience regarding this matterThank you and best regards, DICK'S Sporting Goods
Revdex.com:I was told that we (dicks) do not have any money of your so we cannot refund your moneyI myself cannot get a hold of anyone at *** and would like to speak to them regarding this matter*** has a satisfaction garunteed policy on their siteIs there any way you can provide me with a way to contact ***? I was never explained at all that the manufacturer was contactedI would like to see what they saidThank you! You would think a manufacturer would accommodate a customer
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10343528, and find that this resolution is satisfactory to me.
Regards,
James Council
Dear Revdex.com, It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr*** may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that
information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods
Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced.It is our desire to ensure each customer has a positive experience shopping in our stores and onlineUnfortunately, our site did cancel the order(s) as the units
in this size did deplete during the process of validating the payment and order availability associated with sizingWe also want to offer our sincere apologies for the delay in sending the cancellation emails, but we always attempt to work with our vendors to replenish the inventory and in Mr***'s case, our efforts were unsuccessfulIt is our hope that Mr*** gives us another opportunity to demonstrate the ability to secure our customer’s satisfaction and restore confidence through our Omni-channel ordering processingWhile we know it will not make up for the disappointment, our office is sending a $bonus certificate.Thank you and best regards, DICK'S Sporting Goods
Simply sending a canned message about the fine print doesn't resolve this compliant for me I would like to know where I could have located those stipulations mentioned in the response from the company On the website and my screen shot I sent, I didn't see anywhere I could click or be directed to to view those stipulations It is easy to email stipulations after a promotion ends but this type of advertising really needs to stop and being more transparent needs to begin Where could I have located this information before I was purchasing the jacket? As I said I didn't see any link or anywhere they directed me to state those stipulations Thank you
The site didn't delete the item during verification of paymentThe payment was set as pending on 12/14/and the cancellation notice didn't come until 12/17/The full amount is still pending and I was sent a confirmation for the order with capitalized letters that states "IN STOCK"Both are attached to this second responseI have been a long time customer of DICK'S Sporting Goods and am appalled with their choice to say sorry, but oh well
Dear Revdex.com, It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mrs*** may have experienced.For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on
the Site iscomplete, accurate and up to dateDespite our efforts, the information on theSite may occasionally be inaccurate, incomplete or out-of-dateWe make norepresentation as to the completeness, accuracy or currency of any informationon the SiteFor example, products or services included on the Site may beunavailable, may have different attributes than those listed, or may carry adifferent price than what is stated on the SiteIn addition, we may makechanges in information about price and/or availability without noticeIn theevent of a pricing error or discrepancy on the Site, we reserve the right tocancel any such orders.”Lastly, when you attempt to place your online order, a temporary authorization may be placed on your credit or debit cardPlease be assured, this is not a charge and this authorization will be removedWith Mrs***’s cancelled order, the authorization hold will expire in accordance with the terms of her bank or financial institution, typically within to business days.Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods
Dear Revdex.com, Mr*** is a valuable customer who has shopped with us over the years and we greatly appreciate his business! Our office would like to extend an apology for the inconvenience and frustration he has experienced We have worked with our online and vendor partners to confirm the
refund has been processed as of 1/6/We recognize the delay associated with the refund, and for that, we want to offer our sincere apologiesWhile we know it does not make up for the poor experience, our office will be issuing a gift card to Mr*** as we are inherently determined to restore a customer's confidence in our brand when we discover we fall short of expectations. Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any misunderstanding or inconvenience regarding our promotional offersDICK’S Sporting Goods does reserve the right to include terms and conditions with any
promotional offer or couponSpecifically, when the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion?This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.In reviewing Mr***'s order specifically, the item he is requesting reimbursement for due to arriving on or after 12/24/did not quality for the "GTGT" promotion as it did not display the "Guaranteed Delivery" (a gift box symbol) icon.Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com, We regret any inconvenience or disappointment that Ms*** may have experienced, which resulted in an order cancellationDICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product
availability and delayed response timeDue to the popularity and high demand of the HYPERVENOM shoes, our site regrettably had to cancel some orders as inventory did depleteAgain, we regret and misunderstanding or inconvenience regarding this situation of behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We have worked to bring this customer to a satisfactory resolutionThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, Both orders placed by Mr*** were for the "Clam Bigfoot Ice Fishing Shelter." Mr*** was notified of the unfortunate need to cancel the ordersAs disclosed on our website, "In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s)."Thank you and best regards,DICK'S Sporting Goods
Dear Revdex.com,We apologize for the delays associated with rectifying MrXXXX's situation. We have identified that the reason MrXXXX received the wrong bike on the original order and multiple reship attempts, was due to a UPC Ticketing error. We have since resolved the issue and have
the correct item available for shipmentOur Online Customer Service Team has been trying to reach MrXXXXX to finalize the shipment but we have been unsuccessful in connecting with him. We have also followed up with an email instructing MrXXXX with a point of contact to resolve. We look forward to hearing back from MrXXXX so we can close this matter as resolved.Sincerely,Dick's Sporting Goods
I would understand if it was just order but the issue is that I had orders for different productsThis would be the same issue as if I went into their retail store and they mislabeled a productRetail/Online store pricing should not be treated differentlyIf it was the retailers fault at labeling their product, they should honor the price that was put on my credit card, then fix the price to reflect the new price after they honor my purchaseSame concept is applied at their retail store.
Regards,
*** ***
12/2/2014Revdex.com Complaint ID ***Dear Revdex.com,It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms*** may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of
Use:” “We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation and apologize that the order was canceled due to the pricing errorThank you and best regards, DICK’S Sporting Goods
12/9/2014Revdex.com Complaint # ***Dear Revdex.com,We apologize for the disappointment MrXXXX has experienced with his cancelled order. Due to the pricing error on our website we are unable to fulfill the initial order placed on 11/30/2014. Dick's Sporting Goods has explained that we do
disclose the right to cancel orders in the event of a pricing error. This information is found on our dickssportinggoods homepage under Product Availability & Pricing. In an effort to assist MrXXXXXX, Dick's Sporting Goods Escalation Supervisor connected with MrXXXX on 12/9/2014. A resolution was agreed upon after discussing Terms/Conditions in regards to the Website/Price Error. Approved was a $Online Gift Certificate to assist with reordering an alternate product item. MrXXXXX said he will contact us back when ready to place an order using the Online Gift Certificate, providing an online promotion is active on the website, to take advantage of a promotional discount outside of the Online Gift Certificate.MrXXXX was advised if there is no active website promotion at the time of the order, he is approved for 20% off to help ensure satisfaction with the resolution. MrXXXX accepted this offer.Our Escalation Supervisor is also following up directly with MrXXXX by email to re-cap the conversation and the offer presented to him on 12/9/in which he accepted.Thank you for allowing Dick's Sporting Goods the time to investigate this situation further.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14. It is our desire to ensure each customer has a positive experience shopping
in our stores and onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods
We are so sorry to hear of MsXXXX's disappointing online shopping experience. MsXXXX's order did quality for our "Guarantee to Get There" Promotion. Due to an internal error the item was processed but did not ship out from our facility as expected. When a reship was
requested the product was Out of Stock (due to high demand) so the order cancelled. When notification was received that we had to cancel the order, a full credit was issued back to MsXXXX. Dick's Sporting Goods then approved the "Guarantee to Get There" claim in which we are processing an online gift certificate in the amount of the customers item(s). We are truly sorry for the inconvenience and hope MsXXXXX will consider shopping with us again.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Ms***'s complaint regarding our Price Matching PolicyFor the purpose of clarification, DICK'S Sporting Goods always attempts to accommodate our customers with a price match when our
terms and conditions are metHowever, we will not price match rebates, coupons, bonus offers, clearance, limited-quantity items, prices advertised as percent off or dollar off, services or another retailer's pricing errorThe advertisement presented by Ms*** was a percentage off (50% off) sale price, which does not meet the terms and conditions of our price match policyAgain, we regret any misunderstanding or inconvenience regarding this matterThank you and best regards, DICK'S Sporting Goods
Revdex.com:I was told that we (dicks) do not have any money of your so we cannot refund your moneyI myself cannot get a hold of anyone at *** and would like to speak to them regarding this matter*** has a satisfaction garunteed policy on their siteIs there any way you can provide me with a way to contact ***? I was never explained at all that the manufacturer was contactedI would like to see what they saidThank you! You would think a manufacturer would accommodate a customer
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10343528, and find that this resolution is satisfactory to me.
Regards,
James Council
Dear Revdex.com, It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr*** may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that
information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods
Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr*** may have experienced.It is our desire to ensure each customer has a positive experience shopping in our stores and onlineUnfortunately, our site did cancel the order(s) as the units
in this size did deplete during the process of validating the payment and order availability associated with sizingWe also want to offer our sincere apologies for the delay in sending the cancellation emails, but we always attempt to work with our vendors to replenish the inventory and in Mr***'s case, our efforts were unsuccessfulIt is our hope that Mr*** gives us another opportunity to demonstrate the ability to secure our customer’s satisfaction and restore confidence through our Omni-channel ordering processingWhile we know it will not make up for the disappointment, our office is sending a $bonus certificate.Thank you and best regards, DICK'S Sporting Goods
Simply sending a canned message about the fine print doesn't resolve this compliant for me I would like to know where I could have located those stipulations mentioned in the response from the company On the website and my screen shot I sent, I didn't see anywhere I could click or be directed to to view those stipulations It is easy to email stipulations after a promotion ends but this type of advertising really needs to stop and being more transparent needs to begin Where could I have located this information before I was purchasing the jacket? As I said I didn't see any link or anywhere they directed me to state those stipulations Thank you
The site didn't delete the item during verification of paymentThe payment was set as pending on 12/14/and the cancellation notice didn't come until 12/17/The full amount is still pending and I was sent a confirmation for the order with capitalized letters that states "IN STOCK"Both are attached to this second responseI have been a long time customer of DICK'S Sporting Goods and am appalled with their choice to say sorry, but oh well
Dear Revdex.com, It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mrs*** may have experienced.For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on
the Site iscomplete, accurate and up to dateDespite our efforts, the information on theSite may occasionally be inaccurate, incomplete or out-of-dateWe make norepresentation as to the completeness, accuracy or currency of any informationon the SiteFor example, products or services included on the Site may beunavailable, may have different attributes than those listed, or may carry adifferent price than what is stated on the SiteIn addition, we may makechanges in information about price and/or availability without noticeIn theevent of a pricing error or discrepancy on the Site, we reserve the right tocancel any such orders.”Lastly, when you attempt to place your online order, a temporary authorization may be placed on your credit or debit cardPlease be assured, this is not a charge and this authorization will be removedWith Mrs***’s cancelled order, the authorization hold will expire in accordance with the terms of her bank or financial institution, typically within to business days.Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods
Dear Revdex.com,
Our office has successfully worked to find a satisfactory resolution for Mr***
Thank you,
DICK'S Sporting Goods
Dear Revdex.com, Mr*** is a valuable customer who has shopped with us over the years and we greatly appreciate his business! Our office would like to extend an apology for the inconvenience and frustration he has experienced We have worked with our online and vendor partners to confirm the
refund has been processed as of 1/6/We recognize the delay associated with the refund, and for that, we want to offer our sincere apologiesWhile we know it does not make up for the poor experience, our office will be issuing a gift card to Mr*** as we are inherently determined to restore a customer's confidence in our brand when we discover we fall short of expectations. Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any misunderstanding or inconvenience regarding our promotional offersDICK’S Sporting Goods does reserve the right to include terms and conditions with any
promotional offer or couponSpecifically, when the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion?This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.In reviewing Mr***'s order specifically, the item he is requesting reimbursement for due to arriving on or after 12/24/did not quality for the "GTGT" promotion as it did not display the "Guaranteed Delivery" (a gift box symbol) icon.Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards,DICK'S Sporting Goods