Dear Revdex.com, In reviewing this matter, we do show that the order was delivered on Friday, January 30, Due to the frustration on the customer's part, appeasements were offeredThank you and best regards, DICK'S Sporting Goods
DICK'S SPORTING GOODS ONLINE DOES IN FACT ACCEPT PAYPALI AM SENDING A COPY OF THE RECEIPT OF THE OTHER ITEM PURCHASED FROM THEM AS WELL AS A COPY OF THE EMAIL THEY SENT CLAIMING THAT DID NOT HAVE ANY MORE IN STOCK:
12/11/2004Dear Revdex.com,We are sorry to hear of MrXXXX's online experience with Dick's Sporting Goods.In an effort to try and resolve, a member of our online team contacted MrXXXX on 12/11/to see if he was still interested in purchasing the product from us. The item is currently on
our site for $with 20% off and a shipping promotion. MrXXXX stated that he has gone elsewhere to purchase the merchandise.After discussing how advertising displays and inventory control with real time updates for items posted on our site we offered MrXXXX a $gift card for his disappointing experience in which he accepted.We truly appreciate the opportunity to investigate this complaint and apologize for the inconvenience MrXXXX encountered.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or misunderstanding Ms*** may have experienced with our promotionWe understand our customer's urgency to have their gift selections
shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Please note that the item order was not included in this promotion as it did not have the "Guaranteed Delivery" iconAgain, we regret and misunderstanding or inconvenience regarding our promotionsThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms*** may have experienced while attempting to order the Under Armour Women's Fleece Full Zip Hoodie.It is our desire to ensure each customer has a positive experience shopping in our stores and
onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods
Dear Revdex.com, In reviewing this matter, our office does show record of Mr*** contacting us on January 27, in regards to his loyalty pointsWe followed up with Mr*** on January 28, to confirm his ScoreCard account accurately reflects his purchases, bringing his point total to
He was issued a $reward certificate for the qualifying and accumulated pointsTo help provide clarification, we have also followed up with Mr*** with our ScoreCard FAQs along with a recap of his point history for through January 2015.Thank you and best regards, DICK'S Sporting Goods
this complaint was not successfully resolvedI have still not received a refund for shoes I have not receivedI have been calling them multiple timesHaven't been able to get my money refunded
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr***'s complaint regarding a recent promotion at his local storeWith the limited information provided, we are unable to assist and/or clarify the terms and conditions of the
promotionWith that said, we have attempted to contact Mr*** via email on April 20, April and again on April 27, in order to gather that advertised details so we may assistWe also attempted to follow up with phone calls, but we were unable to connect with Mr***. We are happy to assist and we would love the opportunity to restore Mr***'s confidence in our brand, but we ask that he please call us at ###-###-#### so we may look into this matter furtherThank you and best regards, DICK'S Sporting Goods
It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr*** may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Product Availablitliy & Price tab on the bottom of our
website www.dickssportinggoods.com:” "In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s)."Due to a pricing error, the orders MrXXXX speaks of were cancelled. MrXXXX did reach our corporate office on Monday 12/1/2014. He spoke with a Supervisor who explained the above disclosure. MrXXXX shared that the Easton OH store manager was going to offer assistance if the Corporate office could not fulfill the orders. After speaking with the manager of the store it was agreed to offer an appeasement of 20% off a future online order. On 12/3/the Supervisor returned MrXXXX's call restating the above and offering a 20% off next online order with Dick's Sporting Goods. MrXXXX politely declined this offer.Again, we sincerely apologize for the experience and disappointment associated with this order.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availabilityWe understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret
any disappointmentDue to the popularity and high demand of the online Holiday deals, our site did cancel the order as the units did deplete during the process of validating the payment and order availabilityWith so much interest in these very special events, product can go quickly in some cases. Our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.In the various phone and email correspondences made with Mr***, we made various recommendations for comparable product, as well as offered appeasements including 10% of an itemDue to the level of escalation displayed by Mr***, we also offered to assist in placing an order with 25% off a future orderHe refused all assistance and accommodations offeredAgain, we regret and misunderstanding or inconvenience regarding our promotionsThank you and best regards,DICK'S Sporting Goods
MrBakerI do not except this answer and would like you to submit my response for Revdex.com to Dick's Sporting Goods. Dear Dick’sIn response to your lame excuse for not honoring you’re guaranteeI find it hard to believe it’s legal and I know it’s not ethical for you to cancel the order at 3:43PM by e-mail on the day it was promised(One day before Christmas I might add) Then to get out of your obligations you want to fall back on your fine print stating the order was canceled due to lack of inventoryI feel my claim has met all the criteria below for the GTGT promotion and you are obligated to either send me the weights free of charge, or a store credit for the purchase price.I also find it offensive that you believe offering a percent off another item would make things alrightI’m sure Dick’s would appreciate your ability to turn a loss back into a profitI'm not falling for it! Man up and do the right thing!I have also filed a complaint #*** with the Ohio Attorney General and contacted our local new Trouble Shooter *** ***. Now after stating all that lets go through the Guaranteed To Get There (GTGT) promotion Fine print If a customer places an order for one or more items starting on: Promo Start Date: 12/4/14: Order was placed on 12/13/ The item has the Guaranteed Delivery Icon (A gift box symbol): The item did! (That’s how I found out about the offer!!) The customer selected the appropriate shipping method (overnight, 2nd day, or Standard Ground): Standard Ground with the confirmation stating expected delivery between 12/16/& 12/18/ The item was not cancelled as out of stock: I did not received anything stating the item was canceled before the promised date of 12/24/The cancelation e-mail came on 12/24/at 3:43PM The item does not arrive on or before 12/24/14: I did not receive the weights on or before 12/24/
Dear Revdex.com,We are sorry to hear of MsXXXXX's dissatisfaction.We are not fulfilling orders for the ProForm Hybrid Trainer at the price off $22.50. Due to the pricing error, all orders that fell in this error were cancelled and we understand the disappointment this has caused. Ms XXXX received emails from our company when she placed the order. The first email indicates confirmation that an order was submitted. The second email is our processing email. At no time was money exchanged or removed from Ms XXXX's account. During the processing phase the pricing error was detected and the order was cancelled. Dick's Sporting Goods reserves the right to cancel orders due to pricing errors. Our website is currently offering a great deal on the ProForm Hybrid Trainer. If MsXXXX is still interested in purchasing the unit we have it on sale for $from the original price of $599.99. There is also free shipping on all Cardio Equipment which would apply.We apologize that we will not be honoring the $price for the ProForm Hybrid Trainer and sincerely apologize.Dick's Sporting Goods
Dear Revdex.com,We are sorry to hear that the wrong price was communicated to MrXXXX at our store. As a licensed firearm dealer we must comply by completing and receiving an approval on the background check before we can proceed with a firearm sale. Before the pricing confusion, we were
following our policy to run the background check.Since the customer decided not to transact with our store once the correct price was identified (and the background completed) we can not cancel or request that these documents be destroyed. They are completed electronically at the store before we are allowed to proceed. We truly apologize that the store miscommunicated the price. The details indicated that the manager got involved to clear up the confusion and present the correct price. MrXXXX decided not to proceed with the transaction and we are sorry to hear we lost this sale. If customer would like to discuss this further, we encourage him to contact our Corproate Customer Service Team at ###-###-####. Sincerely,Dick's Sporting Goods
Dear Revdex.com, It is always DICK'S Sporting Goods goal to ensure our customer's satisfactionWe regret any inconvenience or disappointment that Mr*** may have experienced, which resulted in an order cancellation. Due to the popularity and high demand of the hydration packs during our recent
promotion, our site regrettably had to cancel some orders as inventory did deplete during processing (validating payment and cross referencing product availability). In reviewing Mr***'s orders, we were able to fulfill a portion of order number The portion we were able to fulfill is the order of the OSWEGO 70OZ PACK ORANGE/BLACK OZhydration pack(s); (tracking number ***)Regrettably, the second order, ***, was unable to be fulfilled.Again, we regret and misunderstanding or inconvenience regarding this situation of behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods
Merchant's Supervisor initially indicated this was my error and they 'reserve right to change pricing...'I did receive a call yesterday afternoon offering discount on a future order (20%) - I declined indicating I regularly receive discounted offers from dick's and that was not an acceptable resolution.Additionally, they have depleted gift cards for items they subsequently cancelled without explanation- card has been disposed of I contacted local retail manager, *** *** who gave me corporate customer cr to follow-up He was very clear in that 'there were no promises...' Of resolution At at this point I've invested more then sufficient time & effort to resolve Burden of recovering gift card value and obtaining fair resolution should not be placed on consumer.dick's advertised item/price, accepted payment and allowed transactions to process online - clearly they're at fault for deceptive advertising The only fair solution is that orders be fulfilled as promised
Dear Revdex.com,We regret any disappointment MsXXXXX's cancelled order has caused. As stated on our website (dickssportinggoods.com) under 'Product Availability & Price', Dick's Sporting Goods reserves the right to cancel any orders relating to such pricing errors. MsXXXX's
online order for a Proform Hybrid Trainer at the price of $was a pricing error. MsXXXXX was never charged for this order as we do not take payment until the item ships. We regret to have had to cancel this order due to the pricing errorWe appreciate the opportunity to investigate MsXXXX's order. We sincerely apologize for the inconvenience.Sincerely,Dick's Sporting Goods
DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr*** may have experiencedDue to the popularity and high demand for the Youth Baseball Glove, our site did cancel the order as during
the "processing" phase of the order it was identified that our inventory depleted. We understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14. Again, we regret and misunderstanding or inconvenience regarding our promotions Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, In reviewing this matter, we do show that the order was delivered on Friday, January 30, Due to the frustration on the customer's part, appeasements were offeredThank you and best regards, DICK'S Sporting Goods
DICK'S SPORTING GOODS ONLINE DOES IN FACT ACCEPT PAYPALI AM SENDING A COPY OF THE RECEIPT OF THE OTHER ITEM PURCHASED FROM THEM AS WELL AS A COPY OF THE EMAIL THEY SENT CLAIMING THAT DID NOT HAVE ANY MORE IN STOCK:
12/11/2004Dear Revdex.com,We are sorry to hear of MrXXXX's online experience with Dick's Sporting Goods.In an effort to try and resolve, a member of our online team contacted MrXXXX on 12/11/to see if he was still interested in purchasing the product from us. The item is currently on
our site for $with 20% off and a shipping promotion. MrXXXX stated that he has gone elsewhere to purchase the merchandise.After discussing how advertising displays and inventory control with real time updates for items posted on our site we offered MrXXXX a $gift card for his disappointing experience in which he accepted.We truly appreciate the opportunity to investigate this complaint and apologize for the inconvenience MrXXXX encountered.Sincerely, Dick's Sporting Goods
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or misunderstanding Ms*** may have experienced with our promotionWe understand our customer's urgency to have their gift selections
shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.Please note that the item order was not included in this promotion as it did not have the "Guaranteed Delivery" iconAgain, we regret and misunderstanding or inconvenience regarding our promotionsThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms*** may have experienced while attempting to order the Under Armour Women's Fleece Full Zip Hoodie.It is our desire to ensure each customer has a positive experience shopping in our stores and
onlineOur site did cancel the order as a pricing error was found during the process of validating the payment and order availabilityFor purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to dateDespite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-dateWe make no representation as to the completeness, accuracy or currency of any information on the SiteFor example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the SiteIn addition, we may make changes in information about price and/or availability without noticeIn the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods
Dear Revdex.com, In reviewing this matter, our office does show record of Mr*** contacting us on January 27, in regards to his loyalty pointsWe followed up with Mr*** on January 28, to confirm his ScoreCard account accurately reflects his purchases, bringing his point total to
He was issued a $reward certificate for the qualifying and accumulated pointsTo help provide clarification, we have also followed up with Mr*** with our ScoreCard FAQs along with a recap of his point history for through January 2015.Thank you and best regards, DICK'S Sporting Goods
this complaint was not successfully resolvedI have still not received a refund for shoes I have not receivedI have been calling them multiple timesHaven't been able to get my money refunded
Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experienceWe regret to hear of Mr***'s complaint regarding a recent promotion at his local storeWith the limited information provided, we are unable to assist and/or clarify the terms and conditions of the
promotionWith that said, we have attempted to contact Mr*** via email on April 20, April and again on April 27, in order to gather that advertised details so we may assistWe also attempted to follow up with phone calls, but we were unable to connect with Mr***. We are happy to assist and we would love the opportunity to restore Mr***'s confidence in our brand, but we ask that he please call us at ###-###-#### so we may look into this matter furtherThank you and best regards, DICK'S Sporting Goods
Dear Revdex.com, We have successfully worked to bring this customer to a satisfactory resolution.Thank you and best regards, DICK'S Sporting Goods
It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr*** may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Product Availablitliy & Price tab on the bottom of our
website www.dickssportinggoods.com:” "In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s)."Due to a pricing error, the orders MrXXXX speaks of were cancelled. MrXXXX did reach our corporate office on Monday 12/1/2014. He spoke with a Supervisor who explained the above disclosure. MrXXXX shared that the Easton OH store manager was going to offer assistance if the Corporate office could not fulfill the orders. After speaking with the manager of the store it was agreed to offer an appeasement of 20% off a future online order. On 12/3/the Supervisor returned MrXXXX's call restating the above and offering a 20% off next online order with Dick's Sporting Goods. MrXXXX politely declined this offer.Again, we sincerely apologize for the experience and disappointment associated with this order.Sincerely, Dick's Sporting Goods
It was guaranteed delivered on Christmas Eve or it was supposed to be freeI do not not accept promo code
Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availabilityWe understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret
any disappointmentDue to the popularity and high demand of the online Holiday deals, our site did cancel the order as the units did deplete during the process of validating the payment and order availabilityWith so much interest in these very special events, product can go quickly in some cases. Our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14.In the various phone and email correspondences made with Mr***, we made various recommendations for comparable product, as well as offered appeasements including 10% of an itemDue to the level of escalation displayed by Mr***, we also offered to assist in placing an order with 25% off a future orderHe refused all assistance and accommodations offeredAgain, we regret and misunderstanding or inconvenience regarding our promotionsThank you and best regards,DICK'S Sporting Goods
MrBakerI do not except this answer and would like you to submit my response for Revdex.com to Dick's Sporting Goods. Dear Dick’sIn response to your lame excuse for not honoring you’re guaranteeI find it hard to believe it’s legal and I know it’s not ethical for you to cancel the order at 3:43PM by e-mail on the day it was promised(One day before Christmas I might add) Then to get out of your obligations you want to fall back on your fine print stating the order was canceled due to lack of inventoryI feel my claim has met all the criteria below for the GTGT promotion and you are obligated to either send me the weights free of charge, or a store credit for the purchase price.I also find it offensive that you believe offering a percent off another item would make things alrightI’m sure Dick’s would appreciate your ability to turn a loss back into a profitI'm not falling for it! Man up and do the right thing!I have also filed a complaint #*** with the Ohio Attorney General and contacted our local new Trouble Shooter *** ***. Now after stating all that lets go through the Guaranteed To Get There (GTGT) promotion Fine print If a customer places an order for one or more items starting on: Promo Start Date: 12/4/14: Order was placed on 12/13/ The item has the Guaranteed Delivery Icon (A gift box symbol): The item did! (That’s how I found out about the offer!!) The customer selected the appropriate shipping method (overnight, 2nd day, or Standard Ground): Standard Ground with the confirmation stating expected delivery between 12/16/& 12/18/ The item was not cancelled as out of stock: I did not received anything stating the item was canceled before the promised date of 12/24/The cancelation e-mail came on 12/24/at 3:43PM The item does not arrive on or before 12/24/14: I did not receive the weights on or before 12/24/
Dear Revdex.com,We are sorry to hear of MsXXXXX's dissatisfaction.We are not fulfilling orders for the ProForm Hybrid Trainer at the price off $22.50. Due to the pricing error, all orders that fell in this error were cancelled and we understand the disappointment this has caused. Ms XXXX received emails from our company when she placed the order. The first email indicates confirmation that an order was submitted. The second email is our processing email. At no time was money exchanged or removed from Ms XXXX's account. During the processing phase the pricing error was detected and the order was cancelled. Dick's Sporting Goods reserves the right to cancel orders due to pricing errors. Our website is currently offering a great deal on the ProForm Hybrid Trainer. If MsXXXX is still interested in purchasing the unit we have it on sale for $from the original price of $599.99. There is also free shipping on all Cardio Equipment which would apply.We apologize that we will not be honoring the $price for the ProForm Hybrid Trainer and sincerely apologize.Dick's Sporting Goods
Dear Revdex.com,We are sorry to hear that the wrong price was communicated to MrXXXX at our store. As a licensed firearm dealer we must comply by completing and receiving an approval on the background check before we can proceed with a firearm sale. Before the pricing confusion, we were
following our policy to run the background check.Since the customer decided not to transact with our store once the correct price was identified (and the background completed) we can not cancel or request that these documents be destroyed. They are completed electronically at the store before we are allowed to proceed. We truly apologize that the store miscommunicated the price. The details indicated that the manager got involved to clear up the confusion and present the correct price. MrXXXX decided not to proceed with the transaction and we are sorry to hear we lost this sale. If customer would like to discuss this further, we encourage him to contact our Corproate Customer Service Team at ###-###-####. Sincerely,Dick's Sporting Goods
Dear Revdex.com, It is always DICK'S Sporting Goods goal to ensure our customer's satisfactionWe regret any inconvenience or disappointment that Mr*** may have experienced, which resulted in an order cancellation. Due to the popularity and high demand of the hydration packs during our recent
promotion, our site regrettably had to cancel some orders as inventory did deplete during processing (validating payment and cross referencing product availability). In reviewing Mr***'s orders, we were able to fulfill a portion of order number The portion we were able to fulfill is the order of the OSWEGO 70OZ PACK ORANGE/BLACK OZhydration pack(s); (tracking number ***)Regrettably, the second order, ***, was unable to be fulfilled.Again, we regret and misunderstanding or inconvenience regarding this situation of behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods
Merchant's Supervisor initially indicated this was my error and they 'reserve right to change pricing...'I did receive a call yesterday afternoon offering discount on a future order (20%) - I declined indicating I regularly receive discounted offers from dick's and that was not an acceptable resolution.Additionally, they have depleted gift cards for items they subsequently cancelled without explanation- card has been disposed of I contacted local retail manager, *** *** who gave me corporate customer c
r to follow-up He was very clear in that 'there were no promises...' Of resolution At at this point I've invested more then sufficient time & effort to resolve Burden of recovering gift card value and obtaining fair resolution should not be placed on consumer.dick's advertised item/price, accepted payment and allowed transactions to process online - clearly they're at fault for deceptive advertising The only fair solution is that orders be fulfilled as promised
Dear Revdex.com,We regret any disappointment MsXXXXX's cancelled order has caused. As stated on our website (dickssportinggoods.com) under 'Product Availability & Price', Dick's Sporting Goods reserves the right to cancel any orders relating to such pricing errors. MsXXXX's
online order for a Proform Hybrid Trainer at the price of $was a pricing error. MsXXXXX was never charged for this order as we do not take payment until the item ships. We regret to have had to cancel this order due to the pricing errorWe appreciate the opportunity to investigate MsXXXX's order. We sincerely apologize for the inconvenience.Sincerely,Dick's Sporting Goods
DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr*** may have experiencedDue to the popularity and high demand for the Youth Baseball Glove, our site did cancel the order as during
the "processing" phase of the order it was identified that our inventory depleted. We understand our customer's urgency to have their gift selections shipped on time and without issueHowever, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditionsWhen the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/or the customer will get their item(s) for free Who will qualify? (Must meet ALL criteria below) If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 The item has the "Guaranteed Delivery" icon (a gift box symbol). The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). The item was not cancelled as out of stock The item does not arrive on or before 12/24/14. Again, we regret and misunderstanding or inconvenience regarding our promotions Thank you and best regards, DICK'S Sporting Goods
Dear Revdex.com,Our office has successfully worked to bring this customer to a satisfactory resolutionThank you and best regards,DICK'S Sporting Goods