Dick's Sporting Goods Inc

Review: Purchased items from Dick's and had two $20 off purchase coupons. Was told that I couldn't use the coupons at that store and they were rude about it

Cashier young girl very rude

I came home and emailed corporate who agreed to issue me a $59 gift card for my trouble and the coupons not being honored and I have not received it

OS Debit DICK'S SPORTING GOODS HOMESTE

POS PUR $297.87

07/05/2015Desired Settlement: The $50 store credit issued and mailed to me

Business

Response:

Dear Revdex.com, We sincerely regret to hear of Ms. [redacted]'s complaint regarding a store visit. In order to review the concerns made by Ms. [redacted], we offered various options to help bring this matter to a satisfactory resolution:1. We advised Ms. [redacted] that we did not have record of a corporate contact, but we asked if she could have provided different contact information, in which we would have entered into her case. 2. In the event it would be more convenient, we also arranged for her come back to the store to meet with the Store Manager in order to review the coupons and the transaction so that any applicable price adjustments could be made. 3. Lastly, we offered our customer service phone number to call us directly to discuss this matter in more detail. However, all options to assist and resolve this matter were declined by Ms. [redacted]. Without the additional information or the ability to review the transaction and coupons mentioned, we are unable to assist in the matter. Thank you and best regards,DICK'S Sporting Goods

Consumer

Response:

I provided the transaction from my credit card again in email to them and they ignored meelizabeth corninues to ignore my many requests for help and she wascthe one to have handled this months ago and never did I will pursue this further then and Dick's has not heard the last from methey have not attempted to make this right and now they want to have me return to the store that would not help me and wasted my time? I think nothorrible service from the store and now corporate providing awful replies and not p lack of compassion or helpfulness heredicks you lost a loyal customer here! No more assist us in bringing this matter to a close, we would like to know your view on the matter.

Review: As per there add and several employees that I have talked to at the time of placing the order and after receiving half of the order a call was placed to inform them I only received half of my order as per the add and employee at the time the order was placed this is so out of hand then had a manager call and as per her wording she statted that it is the jet sled AND cover then tried to cover the words she said I will take this cover back to the store and get my money back and I garentee that I will not shop from the store or app will not suggest dick's to anyone oneDesired Settlement: Well u all need to get this right as per your add and employees and stop with the false information as per your add with shipping and correct item want the item's I was told I would receive and a nice discount on next item order

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive online and in-store customer experience. We regret to hear of Mr. [redacted]’s complaint regarding his recent purchase of a sled cover. While the product description for this item makes it clear that it is for the cover only we understand the frustration that can be caused by getting mixed messages from our customer service representatives. For that, we want to offer our sincere apologies and have reached out to Mr. [redacted] to convey our remorse and to assure him the incident would be used a training opportunity. We also offered to meet his expectations and help him get the sled that he thought was part of his order. Again, we regret any misunderstanding and inconvenience regarding this order. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

Review: I purchased a basketball in ground system from Dick's on 4/15/2012. We were supposed to get the product delivered and installed in about a week.mit has now almost been 3 weeks and we still did not get this product. Today they finally were going to come to install so I took a day off from work and they did not show up to install. At this point I am going to cancel this product purchase and installation. The service at Dick's from the get go was poor and they clearly do not want to have anything to do with the installation of the product. This is ridiculous ....I am in the services business and I I sell a product and delivery or install I have to make sure my customer is fully satisfied. In this case Dick's said they are not responsible for the company they contract the delivery or installation to. Now I have requested for a refund and Dick's said they need to first get the product back from their 3rd party company before they can issue me a refund. This is absurd because it is their choice of 3rd party company and why would I have to pay the consequences for their errors. Very disappointed and it's been a unpleasant experience shopping with Dick's. The manger did not even have the decency to apologize or ask why I was canceling the order.

Thanks for your help regarding this matter

Regards

[redacted]Desired Settlement: Compensate for my time wasted and taking time off work.

Thanks

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of [redacted]’s complaint regarding an in-ground basketball system and professional delivery and installation services.

Our records indicate that the customer was refunded.

In regards to the in store experience, we regret to hear that we did not meet your expectations. We strive to provide a knowledgeable, passionate sales staff. Like you, we have a real passion for sports and are excited to pass the enthusiasm and experience on to our customers. From the details of your experience it is clear that our objectives and goals were not met. We always appreciate the customers who take the time to let us know about their shopping experiences, both good and bad. Your feedback provides us with the opportunity to review our customer's concerns so that any necessary improvements can be made for the future.

Again, we regret any misunderstanding or inconvenience regarding the professional installation services.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

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Review: Ordered a [redacted] jacket for my daughter for Christmas. Received and product was damaged. Took it to our local Dicks and returned it. Which was bought on my debit card. Since I wanted to ordered another one. They told me had to put on a dicks gift card. And ordered another one same day. This being Jan 7 - Received email Jan 14 that the ordered had been canceled. No reason why or nothing. Called trying to either get another gift card sent or credit my debit card for the 130.00 I have spent. Since then have been told they would next day air a gift card to me. In which I still haven't received. I have contacted 4 times all together. They all tell me the gift card department either is backed up or a manager will contact me. Very disappointed in this company and how they are handling this situation. In all I want is to receive the merchandise or credit to my account. Thanks for your time.Desired Settlement: I would really like to have the jacket - and next day air service would be great at no cost to me.

Business

Response:

Dear Revdex.com, We want to take this opportunity to offer our sincere apologies for any delays or disappointment in this matter. We have issued a new gift card, tracking no. [redacted], which was delivered on February 5, 2015.Thank you and best regards, DICK'S Sporting Goods

Review: I purchased a pair of nike sneakers and the bottom laminated part of the sneaker became unglued after 3 months I returned the pair and was given a second pair and the second pair became unglued after 5 months . I was told by dicks shoe salesman that there was problem with the sneaker at the first return. I am 73 years old and not sports inclined so I would think that dicks sporting goods would sell and that nike make a good product. also if dicks knew that there was a problem was a product why were they still selling it.Desired Settlement: professional responce

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his last two pair of NIKE footwear products. We understand the importance of a product meeting the needs of the customers’ expectations for performance and/or durability. Our office did speak with Mr. [redacted] in late August after his store visit where the product was evaluated.

DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policy (and often slightly beyond that time frame during a short grace period). If a customer has owned a pair of footwear beyond 120 days our staff will generally assist the customer with the manufacturers contact information if the condition of the shoes appears to have normal wear and tear and the consumer wishes to further evaluate the longevity or condition of the product.

It is our hope that Ms. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination. Our office will be happy to issue Mr. [redacted] a bonus certificate to the address within this complaint.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Consumer

Response:

The sneekers at were sold to me were out of factory warranty and this was know to dicks sporty goods at the time of original sale but not to the customer. I did not know this until I contacted the manufacture rep told me to look at the date on the sneeker. when I brought this up to dicks I was given a hard time quote mack it's your problem. so dick's response to the Revdex.com is PURE bolony@!!!!!!!!!!!!

Review: My son purchased a pair of Nike flip flops for his dad on Father's Day and I did not have a receipt of course being it was a gift. I went to do an even exchange and because I did not have the receipt they were going to give me a store credit for the lowest price which they said was 18.00 but they were charging me for the same flip flop 30.00. This makes no sense how the can give you a store credit for one amount but charge you a different amount for the same exact flip flop just a different size. The tags were on the shoes and never been worn. I was told that is just their policyDesired Settlement: Same flip flop one size smaller

Business

Response:

DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to exchange a pair of flip flops.

It is our desire to ensure each customer has a positive experience whether making a purchase or return/exchange in our stores and online. Our non-receipted return policy does disclose the customer will receive the current lowest price, as the purchase price cannot be verified. However, unless the customer intends to select a different make or model product, the customer should receive an exchange (typically performed at the same time as the new product is scanned) for the identical item including that of a different color or size for the flip-flops. We would like to extend our sincere apologies for any inconvenience Ms. [redacted] experienced.

It is our hope that Ms. [redacted] gives us another opportunity to demonstrate the ability to secure our customer’s satisfaction and restore confidence through our store exchange and return process experience.

Ms. [redacted] is welcome to contact our customer service team at [redacted] with any other questions or concerns and request assistance in receiving any additional refund due to her.

Thank you and best regards,

DICK’S Sporting Goods

Review: I ordered commemorative and collectible SB50 merchandise after the Superbowl. The products I ordered had a certain perceived collectible value based on the description provided. The products I received were of considerably less value as they did not match the description on the website. I immediately called in to get clarification and was surprisingly referred to the vendor that supplied the merchandise and product description, Highland Mint. The vendor took no responsibility and said that it was Dicks who posted the incorrect info even though their website displayed the exact same description of the exact same products. Still they took no ownership and referred me back to Dicks. I have called in twice in the week since and have been told someone from Dicks would be contacting me with resolution. Both websites have since been changed, yet I have not heard anything from anyone.Desired Settlement: I paid for a more collectible product than what was received. It appears the product I ordered does not exist. I feel I should receive some credit back for the product received that does not live up to it's description. I can provide time stamped descriptions of the product from both websites before and after if you would like.

Business

Response:

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to express that DICK’S Sporting Goods regrets any misunderstanding or confusion regarding Mr. [redacted]’s order for commemorative coins. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to access accurate product information on our site. After speaking with Mr. [redacted] we reached an amenable resolution regarding the product information and price. We are confident that he was satisfied and the issue was resolved. Thank you and best regards, DICK'S Sporting Goods Customer Service

Review: I recently purchased a Fit Bit surge watch as a Christmas gift for my wife, which was very expensive only to find out it was used and returned. The reason I know it was used is because someones body sweat was all over it. Also all the hardware and instructions were not in the package. I called the corporate offices and the lady got smart with me like I was bothering her with my issue. This device cost me close to three hundred dollars and to be treated this way made me very upset. If this is the

way Dicks treats it's customers, I will go to the media to get satisfaction and to let hard working consumers know to do their business else where.Desired Settlement: DesiredSettlementID: Refund

At this point I would like them to refund my money, I will take my business somewhere else.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his recent Fit Bit purchase. We understand the importance of a product meeting the needs of the customers’ expectations for performance and/or durability. Should Mr. [redacted] feel he purchased used product, he should return the merchandise to the store for evaluation by a Store Manager. Additionally, DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policy. If a customer's purchase does not meet our return policy, our staff will assist the customer with the manufacturers contact information, which we have provided below:

Thank you, DICK'S Sporting Goods

Review: On November 26 at approximate 7pm my mother when to Dicks to purchase a Yeti Rambler 30oz cup at Dicks located at 9356 Sage meadows trail in fort worth Texas. The next day, on Saturday 27 I went back to the store at approximate 9 am to exchange the cup for a 20 oz cup because the 30oz was too big for me. I presented my receipt and spoke to the manager at the store Named "Matt" he was very rude, arrogant and disrespectful. he deny to made the exchange because I didn't have the paper that comes inside the cup. In the back of the receipt int says "in store returns or exchange without a receipt or pack will be offered a store credit..." I was not asking for credit or refund I was asking for exchange. It was not even 24 hours since I made the purchase and the manager at the store refused to do the exchange.Desired Settlement: I demand a letter of apology from the manager and $20 store gift card for the inconvenience. I also request that the manager received training. he is not a people person. doesn't know how to treat people nor resolve problems. This is my first time I purchase at this store. I usually purchase at Academy. After this experience I don't know if I will continue purchasing there nor recommend anybody to go there.

Business

Response:

Dear Revdex.com,

We want to take this opportunity to offer our sincere apologies for any frustration or disappointment had by Mr. [redacted] while attempting to exchange the Yeti Rambler. We will certainly address the manner in which this transaction was handled, but please know that all exchanges and returns must be in new and in the complete, original packaging. This is particularly key for elite products, such as with Yeti, as the packaging confirms the authenticity of the product for it to be resold.

Again, we offer our apologies for any frustration or disappointment regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards, DICK’S Sporting Goods

Review: I took by Diamondback road bike into this store for service on Friday May 23, 2014. I was told by a sales person in the bike department that a bike technician would contact regarding the repair cost. I received a call on Monday the 26th, and was asked why I had not called the store with the warranty information. I was never told to do that, and I did not have an extended warranty on the bike. The gentlemen whose name was [redacted] was rude on the phone and told me since Monday was a holiday he could not order the replacement parts that were needed. I did not hear anything the rest of the week and called back on Thursday the 29th, and spoke to [redacted] again. He had not ordered the parts and was once again rude and I asked to speak to a manager. I spoke to a manager who was a female and I explained my frustrations and I only wanted my bike to be repaired. She told me she would look into and [redacted] did call me back with the repair cost of $100 to $150 dollars and he told the parts were back ordered until June 6th. During the week of the June 16th, I still had not been contacted by anyone at Dick Sporting goods regarding my bike. I called on June 18th, 19th, and 20th and each time I was told that [redacted] would call me the next day. I spoke to a manager named [redacted] who assured me that [redacted] would call me regarding the repairs to my bike. I called again on Monday June 23rd, a month after I had brought my bike to the store and I was again told that [redacted] would be calling me. On Tuesday, the 24th I went to the store and I was told by the person working in the bike department that [redacted] had not even looked at my bike and I asked if I could just get my bike, unrepaired and she said yes, and she apologized for the service I received. She was the only honest person I dealt with during this ordeal, and I was blatantly lied to by a member of Dicks Sportings goods management team, named [redacted]. I will never purchase anything again at Dicks.Desired Settlement: An apology from the store manager for the poor customer service I recived would be nice, but I do not expect one to be given.

Business

Response:

We regret to hear that your experience in our Cary, NC store did not meet your expectations. Dick’s Sporting Goods aims to be your #1 destination for sporting goods and we expect our associates and managers to provide an exceptional customer service experience. From the details of your experience, it is clear that our objectives and goals were not met. Your feedback provides us with the opportunity to review our customer's concerns so that any necessary improvements can be made for the future.

Review: Today I went into this store with a mailer I had received from DICK'S promoting Women's World Cup merchandise with two coupons on it. I looked throughout the store, saw no WWC merchandise, and was not asked by any of the dozen or more employees around the store if I needed any help (this didn't bother me much, I include it only to illustrate a later point). On my way out I asked a pleasant enough employee if they had anything, in case I had overlooked something. He said he didn't think so, checked via the in-store headsets, and it was confirmed by another employee in shoes that the merchandise was only online. I thanked them, and walked the main aisle towards the exit. Ahead of me were three employees around a cart in the right-hand half of the aisle near a men's clothing section--two young men and a woman older than them. One of the young men was leaning on the cart and further into the aisle, but I still had room to get past him on the left, which is where I was moving towards when he saw me from his peripheral vision, stood up, and walked to the end of the cart and out of the aisle. As I passed them the woman said, "[redacted]." The man who had moved asked her why she had called him that, to which she responded, "No, her, walking." I had zero interaction with this woman in the store, nor the two men with her. I only spoke to the two employees in shoes, I wasn't in the store very long, and I cannot fathom why she thinks I am an [redacted] based on my walking alone down an aisle, nor why she felt she needed to share her opinion on the sales floor. I don't know if she meant for me to hear her or not, but it shouldn't have been a possibility. No customer ought to be called an [redacted] by an employee of any store, especially since I can't possibly have done anything to this woman to warrant a dirty look, let alone such an insult. Service with a smile might be too much to ask for, but service without being called an [redacted] shouldn't be.Desired Settlement: Contact from the business.

Business

Response:

We are truly disappointed to hear of the experience Ms. XXXX encountered at our store location. Ms. XXXX contacted our Customer Service Department the day of the incident (6/10/2015) and once we received the Revdex.com report a Representative contacted Ms. XXX again today on 6/11/2015.We have thoroughly documented the incident in a report at our Corporate office. The details have been shared the Manager and District Manager that oversees this location. We will be closely monitoring this location for similar reports. Having the opportunity to investigate this complaint will prevent situations like this from happening in the future.We sincerely thank Mx. XXX for bringing this matter to our attention. We extended a gift card to Ms.XXXX as an extension of our apology and hope she will use this to come back in our store and receive the exceptional customer service we know we are capable of providing.Sincerely,DICK's Sporting Goods

Review: Dick's Sporting Goods offered a $10 dollars off of spend $50 dollars or mn the tax free holiday weekend for back to school.Everything we put in the basket was excluded from the deal. The store primarily sales name brands such as Nike and Under Armor. We tried to order socks, a pair of shorts and a shirt. None of the items qualify. But then I threw in an app. $400 dollar bike trainer that no child would need for back to school purchases and it was accepted. We submitted a consumer inquiry with the company and the gentleman from Dick's Sporting Goods who followed up on our complaint strung my wife along for over 10 minutes without offering any plausible resolution.Desired Settlement: This store is hypocritical. They offer deals that they know are next to impossible to meet IAW advertised sales such as tax free weekend for back to school items. Children need clothing apparel related items, not high end cycling trainers or golf clubs. It's bait tactics like this that is totally unethical. Stores such as Dick's Sporting Goods need to be good partners in our society and quit trying to take advantage of the communities in which they operate and offer good faith deals that are representative of the sales event.

Business

Response:

Dear Revdex.com, We regret to hear that Mr. [redacted] had trouble attempting to redeem a recent online promotion for $10 off an order of $50 or more and feels that our promotions are not representative of the actual sale. We take great care to ensure that any exclusions are easily accessible for customers on our website and through links embedded into our marketing emails. If you go to our website, www.dickssportinggoods.com and scroll to the bottom of the page, you will see a link called “Promo Exclusions” on the left side. If you click there, you will see the brands and a few general categories of merchandise that we are not able to include in our general promotions. These brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. We carry their products under the agreement that we will not sell their merchandise at a discount and the items Mr. [redacted] wanted to buy unfortunately fell into this category. Our complete list of manufacturers that have opted out of participating in our promotional offers:http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&...⇄ Thank you and best regards,DICK’S Sporting Goods

Review: I bought a [redacted] treadmill at Dick's sporting goods In Deleware on 3-3-2015. Once I got it home I put it together and realized it was not right for me. I contacted [redacted] because I did not have a box. I put it together and the same day it rained and the box was ruined. I figured since I did not have the box, I could not go to the store to return. After 3 weeks, [redacted] finally told me they could not help me because they did not have my money. I then contacted Dick's customer service. They also said they could not help me. I was oping that someone could at least help me or have the issue fixed. What ever happened to making the customer happy? The machine is making my back break because of my height I have to hunch down to hold the handles. I also do not like the way that the handles are they are way short as well as my feet hit the front of the machine when I use it. I don't feel my request is unreasonable. I have correspondence for each time I tried to reach out for help.Desired Settlement: I would truly like to return this item and since [redacted] could care less about me I would purchase another treadmill from Dick's sporting goods. If I brought back the item perhaps store credit could be used to purchase of something else.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Ms. [redacted]’s complaint regarding the March 7, 2015 purchase of the F63 [redacted] treadmill. We understand the importance of a product meeting the needs of the customers’ expectations for performance and/or durability and therefore, DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policy. DICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receipts. Beyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage.In reviewing this matter, the treadmill that Ms. [redacted] requested to return is not in resalable condition given that it is used and no longer in the original packaging. Our office did correspond with Ms. [redacted] via email on April 9 and 10, 2015 and we worked with the manufacturer on her behalf to identify if there was a way to assist in her complaint in that the treadmill did not fit her well. Unfortunately, there is no way to adjust the unit height or anything of that nature. Again, we regret any misunderstanding or inconvenience regarding our return policy. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

Review: Purchase made on 06-03 of elliptical machine from Dicks Sporting Goods, [redacted]. Delivery set for 06-13. No show and no call. Contacted again and new date set for 06-20. On new date there was again no call from Dicks Sporting Goods but call from subcontracted delivery company saying at Burlington store and no machine exists and management there has no idea where machine ever was to be picked up. Again contact made with management. Promised a different machine/model as the one ordered is no longer even available. Expedited delivery to be done but after several days, a miracle my machine is now at Raleigh store with again promised delivery handled directly by management. Called by subcontracted delivery company ([redacted]) again for possible dates but they are unable to deliver anything expedited and state no agreement by them with a store manager. 06-26 I contact store manager at Raleigh ("[redacted]") who is briefed on everything again as he is the actual store manager (had been working initially with "[redacted]" store manager but find out he is just a manager in training). He now states that he will work to get something done. I initially asked for corporate number and told by [redacted] that it would do no good because they would not make any decisions and just refer it back to him. I explained to [redacted] that my options are few at this point and I would have to contact Revdex.com, 5 On Your Side and anyone else who would listen - plus still call corporate if not resolved. Told that "I dont take well to threats of Revdex.com, corporate and everyone else you would tell...I will contact you later". That statement made in front of several customers around register. Don't know what outcome will happen still. Upset at treatment and comment by head manager. Will be 3 days total I will have had to take to be home = almost $750 ($249.53 per day - verified with payroll on what my vacation day is equal to). Thanks for listening at least... Product_Or_Service: Live Strong LS15.Oe Elliptical Order_Number: [redacted]Desired Settlement: 1 - My equipment delivered and assembled

2 - Had to ask - it was never offered - for delivery fee to be waived. I don't know if that has even occurred yet but I already made first payment to credit card for something I do not possess.

3 - Time taken to be home for deliveries that never happened plus the 3rd one now. Would like to see something reimbursed on account.

4 - Apology from Head Store Manager for comment. Should have pulled aside

Business

Response:

Dear Revdex.com,

Revdex.com# [redacted] Reference [redacted]

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his in-store purchase.

We understand the importance and integrity of making sure each customer's experience with our store and our contractors is a positive one.

Through further researching Mr. [redacted]'s concern, it appears that while the item was temporarily unavailable we made him a priority and successfully resolved his problem. We were able to get another elliptical in stock quickly and made sure he was provided with the first available appoint through our delivery and assembly team. Additionally, he was extended a significant discount on the price of the system for the delayed delivery.

It appears that we have reached an amenable resolution with Mr. [redacted] showing the discount applied on 6/24/2013 and the installation being completed on 6/28/2014.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Consumer

Response:

The mentioned "substantial discount" was a waived delivery fee which would be expected after the multiple times that I had taken off from work for deliveries that were never made and no notification being made. The discourtesy of the last store manager I dealt with is inexcusable and puts a blemish on Dick's overall professionalism. From there being no consideration of my time lost, which largly puts a waived delivery fee as humorous, due to the fault of poor logistics on the part Dick's Sporting Goods...not even a call from a corporate level to apologize (which would have honestly satisfied me), I can assure them that not one more penny will ever be spent in their stores.

Thank you Revdex.com for entertaining this matter.

Regards,

Review: I attempted to buy a pair of shoes from Dicks tonight. I have spent approx. 1300.00 this yr. and I have earned "Awards money". I signed into my "awards account" at home and I have 30.00 in "free awards". I attempted to purchase a 99.99 pr. of shoes and I was not allowed to use my 30.00 in "awards money" because I did not "download an app on my phone or receive an email online with a printable barcode to scan". Lets not play games. If I can look online with Dicks Sporting Goods and see I have 30.00 in free rewards on the website why should I have to play games at the store level? They would not honor my request, thus I will never do business with them again)Desired Settlement: For Dicks Sporting Goods to honor their discounts for good customers

Business

Response:

Review: I ordered a pair of Field and Stream Insulated bibs in size xl in Mossy oak on Dec 17, 2013. The item had a guaranteed delivery of Dec 24 2013 or the item was free. When I ordered the item it was in stock. I received part of my order on Dec 20 2013 but no the bibs. I called the service line and was told that there was tracking on the item of [redacted] via ups. When checking the tracking number it stated a label was created Dec 17 and thats all that was stated. On Dec 21 2013 I again called the help line and was told that the order was lost and a reship would be sent out immediately and overnighted so the holiday delivery guarantee was still valid. On Dec 23 I had not received any status on the order so I again called. I was told that the reship had been sent and was given the same tracking number again. I waited till Dec 26 to call again as I still had not received the item. I spoke to a Online supervisor by the name of [redacted] whom stated that the item I ordered was out of stock so it was cancelled by the system. [redacted] did however offer to reship the same item only in a different color with the holiday deliver guarantee. He stated that he ordered a reship of the Field and Stream insulated bibs in Real Tree max and submitted my holiday guarantee claim to the right department. On Dec 27 I received an email from Dickssportinggoods.com stating that my reship had been canceled. When I called to inquire about why the cancelation I was told that there was nothing that could be done as the system cancelled it and there is now no bibs in that style in stock for my size. I was then told a refund would be issued in 3-5 business days. When asked to speak with a supervisor I was told nothing else could be done. I hung up and called again and was told that the order was now considered closed as a refund was issued and that I could not get a replacement of the item at the advertised price. When I inquired why the item stated it was still in stock online for the Real Tree camo I wasnt given an answer other than it was out of stock and I could try to reorder at full price.Desired Settlement: I would like the item shipped and my money refunded as it was part of the holiday delivery guarantee

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr. [redacted] may have experienced related to his 12.17.13 order of two items including the F&S bibs for $59.99 which was believed to have shipped in the same order.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any packing issues that may have occurred.

In researching this matter, our office was able to determine that our online store did send another pair of F&S bibs at no charge on 12.29.13 to Mr. [redacted]. We understand that this does not make up for initial delay however, we hope that we can restore Mr. [redacted] confidence in another purchase.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Consumer

Response:

While I did finally receive a pair of bibs in a different color as what was originally ordered I am still not satisfied that I did not receive the Holiday Guarantee that Dickssportinggoods.com advertised with receiving the item by 12/24 or the item was free. I still have not heard a response to this matter and would like one. I would be satisifed if I also got the Holiday Guarantee as it is due to me.

Thanks

Regards,

Joe [redacted]

Business

Response:

In light of Mr. [redacted]'s request today, 1.6.14, DICK'S Sporting Goods will review his order history and determine if any credits or offers were extended through our online customer service center. If none were offered or already accepted by Mr. [redacted], our office will request a refund credit in the amount of $59.99 otherwise the issued / accepted offer/s will stand as is.

Thank you,

DICK'S Sporting Goods

Review: I ordered a Hoodie and sweats from the Dick's Sporting Goods website on November 28, 2013. The company only charged me for the sweat pants and they only shipped me the sweatpants. After a few days I called the customer service line and I was told that the hoodie would be shipping out a few days later. Four days after that, the hoodie was still sitting in the warehouse. I called again and I was told that it was going to ship the next day. After an entire week, I finally called and asked that the order be canceled. I was told that an email was sent and that the order would be canceled. Earlier today, a women for the company called me from a blocked number and told me that they could not cancel my order and whenever it did finally ship, I could return it to the nearest store. Now I am stuck waiting for a hoodie that has been sitting in a warehouse since November. The company refuses to cancel the order, even though I have not been charged and it would be no hassle for them to cancel it. Everyone I talk to gives me the same excuse. I am worried that Dick's will take the money out of my account and I will never receive my order. I do not understand why they can't ship me the item or at the very least cancel the order so I can purchase the product from another retailer.Desired Settlement: I would like the company to cancel the order like I have requested.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we truly regret any inconvenience or disappointment that [redacted] may have experienced related to the online order of a hoody.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the disappointment associated with the response time and lack of assistance.

In reviewing the order details, it does appear that the order has been cancelled. Further, a customer is never charged for an order until such time the order is process and prepared for shipment. Ms. [redacted] will not have to worry about her credit card being charged for an order that has not shipped.

Ms. [redacted] may feel free to contact our office at ###-###-#### with any questions or concerns she may have and we hope that we are able to restore her confidence in our ability to provide a greater level of customer care.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I called to place an order and got several rude reps to include a Matt is#[redacted] on 12/24@120am est. he spoke down to me as a customer and basically told me he didn't care if I placed the order or not. I spent over $300 and was only trying to use my $10 score card rewards that I earned. This rep denied me a supervisor & spoke to me any way. They need to pull that call and that reps needs to be coached on how to teaSh a customer. I will take my business elsewhere if I have to go through this.Desired Settlement: I want my $10 off and they owe me $10 for my birthday rewards in 12/27

Business

Response:

Dear Revdex.com,

We have reached out to Mr. [redacted] to bring this matter to a satisfactory resolution.

Thank you,DICK'S Sporting Goods

Review: On December 19, 2015 Dick's Sporting Good Store had a sale on the Diamond Infinite Edge RTH Compound Bow Package - Mossy Oak Infinity sale price $299.99 original price $349.99. The online store was sold out so I contacted my local Dick's store in Boardman, OH to see if they had this bow. The Boardman Store only had the pink bow. I asked if I could order the bow and they said that it was out of stock online and that I could call another store to see if they had. The Boardman store did not offer to contact the store for me or make any arrangements to help me get the bow I was looking to purchase. I explained to the Boardman store that I did not need the bow for Christmas and that I was just looking to purchase the bow at the sale price which ended when the store closed on December 19th. The manager was not helpful at all he refused to do anything extra to satisfy me as a customer. When asked if they would give a raincheck he said that they do not and there was no way I would be able to get the product I was looking for at the sale price unless I contacted other stores myself. Next, I contacted the Dick's Sporting Good Store in Niles, OH ([redacted]). They had the exact product I was looking for. When I asked if they would transfer the bow to the Boardman store. The representative, from the archery department, said that he could not. When I told him that any other store would have offered to do this for me he said that by the time he has the product transferred to a warehouse and than to the store if would take a long time. I explained to him that I did not need the product for Christmas, I just wanted the product at the sale price. He said that this time of year he can not do a transfer of the product. My response to him was that he could do it, because he told how the transfers work. He was just refusing to do it to help satisfy a customer. He again said that it was a busy time and the best that he could do was hold it until the closing of the next business day. My response to him was that I am busy too and to ask me to change my plans/schedule to drive to his store to get a product that he could have transferred to a store closer to me was not good customer service. The representative did not care. Unfortunately, in my disappointment in this store I did not get the representative/managers names at either store.

I did call the online store again and spoke with a representative Andria, who was very helpful and told me that when the online store restocks this product they will be able to give me the sale price. I explained to her that no where on the website or advertisement does it say while supplies last or limited quanitites. She said that if any representative tells you that they can not give you the sale price to ask for a supervisor because they can.

Overall I am very displeased with the quality of customer service that I received from both the Boardman and Niles Dick's Sporting Goods Stores. We are all busy this time of year and I explained to them that I didn't need the product by Christmas. They were unwilling to do anything extra to satisfy me as a customer. I do a lot of shopping at the Boardman store and I will not be giving them my business in the future unless they are willing to do something to satisfy me as a customer on this product.Desired Settlement: I would like to receive at least $50 to be used at any Dick's Sporting Goods Store to compansate for the disrespect that I was given as a loyal customer. I believe this is a fair request especially since what I was asking the Niles store to do could have been done, but the respresentative in the archery department just didn't want to take the time to do it. I'm sure Dick's Sporting Goods Store does not want their managers or representatives not to do their jobs just because its a busy time of the year. Dick's is only busy because of their customers and if they don't have happy customers than they won't be selling products.

Business

Response:

Dear Revdex.com,

We have reached out to Ms. [redacted] to successfully resolve her complaint.

Thank you and best regards, DICK'S Sporting Goods

Review: On 12/1/15 Dicks Sporting Goods listed a pair Beats by Dre Studio wireless matte black (Ref.#: [redacted]

Item # 38028856) on their Web site for a price of $99.95 plus tax. Upon seeing this on their Web site, I placed an order for the item (order number [redacted]) for one pair for a total of $109.15. I received both an order confirmation e-mail as well as a follow-up email advising me this order was being processed. Within roughly 72 hours after placing the order, I received an extremely vague e-mail advising me my order had been canceled with no explanation whatsoever. I attempted multiple times to reach out to the company via their Twitter page but their support team only sent me a copy and paste response advising of a price mistake with no attempt at working towards a resolution or making me feel like a valued customer. I am not someone 'trying to pull a fast one' over a company and I am not asking for anything outlandish. I simply ask that the order I placed, which I received confirmation for, be honored. I have been a patron of Dicks Sporting Goods for years and had plans of purchasing an expensive weight set as a christmas present this month, but with the extremely disappointing service and lack of ownership by the company I confident that this company will never see my business again. I am not asking for a handout or anything underhanded, I simply want the order I placed at the price they advertised to be honored.Desired Settlement: I am not asking for a handout or anything underhanded, I simply want the order I placed at the price they advertised to be honored.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. [redacted] may have experienced while attempting to order the Beats by Dre Studio Wireless Headphones on December 1, 2015.

It is our desire to ensure each customer has a positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”

“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”

Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards, DICK’S Sporting Goods

Consumer

Response:

So just to be clear, you've sent me a copy and paste response with 'terms and conditions' with zero effort to make this right or even address the fact that YOU made a mistake, not me. It is clear that the corporate structure at Dick's sporting goods is more focused on saving a penny than keeping a lifetime customer. This company will never see a dime of mine or my families again.

Regards,