Dick's Sporting Goods Inc

Review: http://www.dickssportinggoods.com is advertising free 2 day shipping on orders where PayPal is used for your purchase. I made a purchase using PayPal on a qualifying item. However it was given USPS Priority mail shipping instead. The reason Dicks says is because I used my billing address as my shipping address which included a PO Box in the Adress line 2 section. So the websites program reads line 2 of the address before line 1 is my understanding. Make sense? No. If I put apartment 2 in address line 2 would it just send it to Apartment 2? No. Because of this and I ticked the check box to use my billing as my shipping Dicks says I should know that their algorithm will read my address from line 2 for my PO Box. Plain and simple they advertised free 2 day shipping and didn't follow through as of this.Desired Settlement: I want Dicks to either fix this issue or remove their Free 2 Day Shipping advertisement.

Business

Response:

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his online order.

We understand the importance and integrity of having a customer's online order processed without issue.

Through further researching Mr. [redacted] concerns, it appears that the address was entered incorrectly and UPS was unable to verify the location to deliver the item. We are able to confirm that the order was processed from our warehouse under the normal timeline for expedited shipping and once the error was received from the carrier we immediately intercepted and made the correction to ensure it was delivered.

Our team was proactive in resolving the mistake with the customer's address and met all expectations in regards to processing from our end. We believe this issue to be resolved.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: On 7/10/2011 I went to Dick's sporting goods to look at their products to compare to other stores. On that day I was told they did not have the Proform ZR3 recumbent bike (item [redacted]) in stock though it had a sales price on the floor and a display model. None of the nearby Dick stores had units in stock, though they all had display models with the sale price listed. The following Tuesday on 7/12/2011 I again spoke to the sales associate and he had none in stock. He could not find it in the warehouse system and tried to get me to purchase a more expensive model. The store also has signs that say if it is not in the store, they will order it on line and deliver to your house free of shipping and handling. The store manager could not order the on the internet and get the free shipping so he did not investigate it any further other than to direct the associate to have me order the unit on line and pay the $70 for shipping and handling. No alternative from the store was offered other than to purchase a different model. The associate did not seem to be able to use their ordering system well and the manager did not appear to investigate and tried to have me purchase a more expensive differnt model without the features I was looking for. The store was in effect an internet demo store for this item and expected customers to order the item on teh web site and pay an upcharge for the shipping and handling to reduce the effect of the "sale" price. Customer support was called on the website and they disagreed with what the store said. They provided a corporate number to call during business hours to seek free shipping on the item as the store should have been able to perform. A call will be made on 7/14/2011 to the number provided at ###-###-#### to see if the item can be resolved.Desired Settlement: Dick's Sporting Goods to honor the sale price on items advertised in their store and be willing to stock the item or provide the item at the sale price without an upcharge. This seems like a bait and switch attempt or a false addvertisement attempt to "advertise" a false sales price.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret any misunderstanding or inconvenience regarding our promotional offers. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon, including limiting the offers within a transaction or store visit.

It is important to note that DICK’S Sporting Goods does disclose the following terms and conditions throughout and on the back of all of our circulars:

· “Quantities vary by store.”

In researching this matter, our office was able to find that the management team worked diligently with Mr. Jones to find him the Proform Zr3 Recumbent bike. Mr. Jones purchased the unit on August 21, 2011 for the advertised price.

It is our hope that Ms. Jones continues to make DICK’S Sporting Goods the destination for her fitness, athletic and outdoor destination.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I bought an expensive elliptical machine on 9/14/12. It was delivered on 9/26/12. The delivery people put it together in my home. I have not been able to use it at all because there was an extreme rubbing/scraping sound when trying to ride it. called the repair service, they came out a week later and found that the noise was coming from a defective metal part which was a manufacturer's defect and they took a picture with their I-phone and they were supposed to get another part from the manufacturer and when it arrives they would make another appointment. Well in the process of them taking it apart, they loosened the opposite side and is wobbly and cannot even use it. I have been getting runaround answers from the service dept ###-###-####. and then found out from service dept that they never shipped the part. It's going on 5 weeks from purchase date. I need you to contact them immediately and they need to fix it immediatley or come back and pick it up and I will dispute my credit card and not make any payments. I'm giving you a chance to get them back over here to fix it immediately or they need to pick it back up and I'll go to another store and buy one. I haven't been able to get anywhere with the service dept and it is under warranty for 1 year. I have never used the machine, I even tried calling Dicks in schaumburg and they manager wont come to the phone. they keep referring me back to the service dept who wont help me. This is not fair. You need to fix the problem before the return policy date is up.Desired Settlement: you need to call this dicks sporting goods svc dept ###-###-#### . they call themselves 6th man support. You need to do this today. The place is playing games with me. I cant use my machine. I cant get them to come out here. I have a warranty good for a year. They won't answer my questions on the phone. No one seems to have the answers and I could have gotten a new one by now for another company.

Business

Response:

Dear Revdex.com,

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to her fitness unit.

We understand the importance and integrity of having a customer's fitness unit installed without issue. We would like to extend our sincere apologies for the complication with fitness unit.

Through further researching Ms. [redacted] concern, it appears that there was an issue with a metal part on the unit. The tech was able to fix the unit so that the customer has a working unit. The service was completed on 10/24/12.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Dick's recently sent out promotional coupons for $10 off athletic footwear. The front of the coupon has a picture of Nike sneakers, and ONLY Nike sneakers, on it. The list of exclusions on the reverse side lists Nike Pegasus +30 which is a specific model of Nike sneakers. It does not say just Nike or list any other model type. When I went to order a different Nike model online, the website would not accept the promotional code printed on the coupon. Figuring it must be a website glitch, I placed the order anyhow and called the customer service number listed on the website. The customer service representative informed me that ALL Nike products are excluded from all promotions. I spoke with a supervisor who reiterated that fact and directed me to the list of exclusions that are on the legal page of the website. When I pointed out the picture on the coupon and the fact that it listed only one particular model for exclusion, she granted me the $10 discount. My complaint is that this an unfair and misleading promotion that is clearly intended to deceive the consumer. The intent seems to be to bait the consumer into making the purchase in the hopes that they will not demand the discount as I have.Desired Settlement: For Dick's Sporting Goods to acknowledge this is intentionally misleading consumers, to fully disclose the list of promotional exclusions on the coupon and, most importantly, to stop using excluded products in its promotional materials.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure a positive and friendly online shopping experience.

Please know that we regret any disappointment or misunderstanding regarding our promotional offers. With so much interest in these very special promotional events, our site makes every effort to provide the applicable promotional offer with eligible products. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon, including exclusions. For the purpose of clarification, these exclusions are disclosed and can be viewed by our customers prior to transacting on an online order.

In an effort to attempt to secure Mr. McCormick’s satisfaction, we applied a $10 discount on his order. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

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Review: Dick's advertised a 350# steel drum tripod feeder with a 12 volt TH-12VD digital timer for $99.98. The unit came with a cheap 6 volt photocell timer. I contacted the store multiple times and was eventually told that they would exchange the photocell timer for an inexpensive, inferior 6 volt timer, or I could return the unit. They said that the would not exchange the photocell timer for the advertised 12 volt unit. I was told this was a upper level corporate decision. I returned my purchase for a refund. NOW, TWO WEEKS LATER, DICK'S CONTINUES TO ADVERTISE THE SAME FEEDER WITH A 12 VOLT TIMER FOR $99.98 --- EVEN THOUGH THEY CANNOT AND WON'T HONOR THEIR PREVIOUS OR CURRENT ADVERTISEMENT.Desired Settlement: I would like the product as advertised at the advertised price. I would like some action taken for this blatant continuing deception - though doubtful. According to the Dick's website, many other customers were deceived, and their purchases were not made right.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding the Wildgame Innovations 350 lb. Steel Barrel Digital Feeder purchased on September 6, 2013 at our New Braunfels, TX retail location.

In researching Mr. [redacted]’s complaint, our office was able to find his loyalty membership account and view the referenced purchase. For the purpose of clarification, this transaction clearly shows that Mr. [redacted]s paid $89.98 (before tax) for a “6-volt” photocell timer. These details can also be viewed on the original sales receipt provided to the customer at the time of purchase. Had Mr. [redacted]s paid for a 12-volt photocell timer as advertised for $99.98 and received a 6-volt photocell timer in error, we would have corrected this and provided him with the correct merchandise.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased 2 bikes. My son's bike was $149.99 + $49.99 for 3-year warranty. My bike was $299.99 + $59.99 for 3-year warranty. Less than 2 days of riding, handlebars on my son's bike are loose. I tighten them to no avail. I take the bike into the store to get fixed. The gentleman scratches bike in the process of fixing handlebars but still okay because it's a bike. He then starts working the bike over (2-day old) and back tire is wobbling. He can tell soemthing isn't right and even mumbles a few words indicating this. I ask him if tire should wobble like that and he said it's not a perfect roll but sometimes this guard just gives you that illusion. I didn't tell him that was an insult to my intelligence. The tire wasn't right. I kept my mouth shut and took bike home. Get bike out of truck to roll into garage and it's making a sound and back tire is getting caught on brakes. Take bike back to store and was told it probably was the way I laid it in the truck that caused that. Thanks! His bike is okay now. We get into a bike accident and my bike gets messed up. I deliver my bike to the store on August 26 and receive a call from [redacted] on the 27th saying it does need a new decalibrator and they will get the parts in asap but it may be next Monday (1st) before they get in. He tells me he will keep me posted. It is September 8th and I had not heard a word. I call the national office and say I would like a refund. She says let me call the store and get back with you. She calls me back saying the manager at the store told her there was a problem with my claim getting approved. She told me the manager said we haven't been able to reach me because the only number they have for me is the work number. That is a lie. They have my cell number and have contacted me on that number before. Now, at 4:07 p.m. I FINALLY receive a call on the cell phone and voicemail saying they will order the parts. This has been a train wreck. I want a refund and they told me they have zero refund policy on bikes.Desired Settlement: I would like $299.99 plus the $59.99 warranty refunded. I want this amount credited back to the credit card I used. The taxes on this bike and the warranty should be refunded as well.I do not want anyone reprimanded for their lack of customer service and/or integrity but I do beleive the lady at the national office that spoke with me today deserves an apology from the store manager that lied to her saying they only have my work number. That is between all of them, though.My desire is above

Business

Response:

Dick's Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of the events that unfolded with Mr. XXXXXXX's bikes.

Our Shreveport, LA Dick's Sporting Location is currently handling repairs on Mr. XXXX's Bike. The customer did purchase a service plan on the bike however our extended warranty plan does not cover repair due to an accident/wreck. The repair that needs done is due to the bike being involved in an accident. The benefits cover breakdowns due to normal wear and tear. We acknowledge that Mr. XXXX's request is for a refund of this bike and extended warranty plan. Our return policy indicates that returns need to be in new and unused condition. Since the repair did not meet the requirements of our service plan and we are unable to refund the bike our corporate office and the Shreveport, LA location agreed to cover the cost of any parts and service. The corporate office confirmed that Mr. XXXX's bike was complete on September 18, 2014. They have tried to contact Mr. XXXX to let him know that the bike is ready for pick up but have only received his voicemail.

Dick's Sporting Goods would like to acknowledge that the store did misplace Mr. XXXX's initial paperwork which included all of Mr. XXXX's contact information. This is why the store was contacting a work number. We want to apologize for the miscommunication when trying to contact Mr. XXXX.

It is our goal to provide the best customer service to all of our valued customers and we are truly sorry for the poor experience Mr. XXXX encountered. Dick's Sporting Goods has Mr. XXXX's bike repaired and ready for pick up with no additional charge. We thank you for allowing us the opportunity to investigate this complaint.

Sincerely,

Dick's Sporting Goods, Customer Service

Review: Dick's Sporting goods has committed false advertising and wont give me my items for the shown price at the time that I ordered. How ever they will give it at the current cost as they already canceled my original order without telling my why it was canceled, but just simply an email saying they canceled but not why. After talking to at least 5 different customer service representatives and supervisors around 7 hours after the cancellation I found out why. They claim it as a "promotional Error" other words the price show was false and not the actual price they wanted to sell for when I already completed the checkout process and received order conformation the day before which means the price was FALSELY ADVERTISED! I'm very upset with dicks sporting goods as they will not honor my original price for the items shown. Pleas I need urgent help!!!Desired Settlement: My 5 items for the purchase price I paid before they canceled my order with out consulting me why.

Business

Response:

Dear Revdex.com, It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr. [redacted] may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods

Review: On 12/29/14 I ordered an Under Armor jacket at a sale price of $38.99, with free delivery (on items over $25). I received a confirmation that the order was being processed. Then today, 1/6/15 I receive a notification that the item is being cancelled. The item is still posted as available online, but now the price is $64.99. If they made a mistake in the pricing of this jacket and are now changing it to the higher price, they should definitely still have to honor those ordered at the original sale price. I am certain the cost of $38.99 would still cover Dick's cost of the product.Desired Settlement: I would like my original jacket at the price agreed to of $38.99 with free shipping, as ordered.

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Under Armour Women's Fleece Full Zip Hoodie.It is our desire to ensure each customer has a positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods

Consumer

Response:

If Dick's were a reputable company, they would honor any accepted orders, even if a mistake was made ON THEIR PART. Like I said originally, even if they sold the jacket at the "incorrect price" as offered, they would still cover their cost. Believe me, this will sour my opinion of Dick's - Modell's is also available right close by. Very disappointed in their feelings of incident - certainly not very customer pleasing. I guess they just don't care. Might soon be hearing of their demise.

Review: I placed an order over a week ago and spoke with 3 different representatives who assured me there was no problem with my order. Now a week later and a day before christmas eve, I get an email saying they cancelled my order for no reason. I ordered a whitesox sweatshirt, so I am confident that supply was not low, but it was rather a we cannot meet the guaranteed shipping time so we are cancelling the order. VERY POOR SERVICE!Desired Settlement: I am now left with no gift right before christmas and no time to place another order. I would like to be compensated and not to the store itself as I will never shop there again anyways.

Business

Response:

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced related to an order cancellation.DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. We understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our office will issue a $20.00 gift card for the inconvenience. We understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms. [redacted]'s confidence in another purchase. Thank you and best regards,DICK'S Sporting Goods

Review: Day 1, made online order on Dickssportinggoods.com and selected closest store for pick-up. Purchase made with gift card and item showed available in-store.

Day 2, received order cancellation due to stock limitation. Tried to order the same item again and pick up from another store close by. Gift card showed no balance. Called customer service and there was nothing they can do.

Now with the item still in stock in another store, I am not able to use my gift card for another purchase. Is this how a customer service should react? Or they could simply ask me if I am willing to go to another store for pick-up? Now I don't have my item and don't even know where my balance went to...Desired Settlement: Even Dick's may re-initiate my gift card and send another card to me, I won't be another to re-order this item on-time. This is the last dick's gift card I would ever buy. So I definitely don't want to use my personal credit card for this order. Customer service's attitude was very unacceptable. And I want my $300 balance back on my card right way! Or Dick's can quickly change my order for picking up at another store. Or even ship it to me!!!

Business

Response:

We are truly sorry to hear of Mr. XX's experience with receiving a credit back to a gift card used to place an order online. Our corporate team reached out to Mr. XX by email to inform him that the credit of $298.65 was placed back on the original gift card (used for Order [redacted]) on 2/16/2015. If Mr. XX does not have the original gift card in his possession, we have offered to transfer that credit to a replacement card and overnight it to his address. We apologize again for the inconvenience.Sincerely, Dick's Sporting Goods

Review: I placed an order on Feb. 26 for two pair of baseball pants for my sons. They needed these items for their first games two weeks later. The package was lost by UPS. I contacted Dicks to inform them and was told I had to wait six business days before they would do anything at all. I called after the sixth day and was told UPS found the package and would be shipping it to me. I just received the package two days ago Mar. 17. I called and spoke to a supervisor that told me to ship the pants back and call them when I did and they would refund my purchase of $74.90 right away. I went to UPS and shipped the pants back and came home and called Dicks. I called the Tier two department. I spoke to [redacted]. She said once they verify the tracking [she said takes an hour...why? it takes me 5 seconds] I will get an email verifying my refund. I then asked [redacted] "so in an hour I will have a refund?" she replied "yes". I never heard back from Dicks until today [next day]. I got an email saying they have been informed that my return is in transit and I will hear from them within fourteen [14] days regarding a refund. This is so unacceptable!!! I have been lied to many times by Dicks and the fact that it took almost a month to arrive and they don't care at all is despicable.Desired Settlement: I would like someone with some authority to contact me asap and let me know that a refund has been done.

Business

Response:

Dear Revdex.com,We are truly sorry for the inconvenience Ms. XXXX experienced with her online order.Our records indicate that a refund processed on 3/19/2015 in the amount of $74.90. Dick's Sporting Goods processes credits for returns once the item is received back at our warehouse. It was wrong for our Representative to explain that a refund would be processed within an hour of returning it to UPS. Generally, we state it could "take up to" 14 days to allow time for the customer to return the item to UPS, transit and our warehouse to receive and process. In Ms. XXXX's case it appears that she returned the items back to UPS on 3/17 and the credit was issued two days later, 3/19/2015.We are truly sorry to have disappointed Ms.XXXX. We are using this example as a coaching opportunity for the Representatives involved. Sincerely,Dick's Sporting Goods

Review: On 6/10/15 my girlfriend and I placed an order for a Top Flite Women's Blade 1.0 Putter RIGHT HAND 33 INCH No Dim. This item has an item number of 15314764. This order was placed on the Dick's Sporting Goods website. The original order number is [redacted]8. The putter in the picture is a Top Flite Aero Blade (1.0 Putter); however, the putter that was received was a pink Top Flite blade putter (which eventually was presumed to be the 2.0 putter by one of the senior supervisors . I called Dick's back to get the issue resolved and they assured me that it was a mistake and that they too see that we should have received the Aero putter and apologized for the inconvenience.

A new putter was sent and received on 6/14/15. Once again, it was a pink putter and I called again to try to get this issue resolved. I again tried to be understanding of the situation and was calm and jovial with the CSR. They informed me to hold onto the two putters until I was sure that I have received the correct one and send all the incorrect ones back in the same box at the same time to save packing slips. They were polite as well and assured that the proper putter was going to be sent and apologized for the further inconvenience.

On 6/18/15 the 3rd putter was sent and was received on the 19th. I was, however out of town for the week, but when I got back, I opened the box only to find I had a third putter that was pink and incorrect. This time I was pretty annoyed but remained calm and spoke to [redacted] (a CSR at ext. [redacted]) and she stated that a "bin check" was needed to be done. I requested to speak to a supervisor this time. I was transferred to [redacted] and let him know that I was very annoyed and confused as to how they could not get this correct after three tries and the third time there being heavy notation to make sure the correct putter was sent.

[redacted] informed me that a "bin check" would be done and that he would call me back the next day. This conversation took place on Monday, June 29th at around 1pm. I have not received a call back yet and have called twice and left messages for [redacted] since then...it is July 8th now. I did speak to a supervisor, [redacted], on 7/3/15 after attempting to find out what was going on and he claimed that I would be contacted early in the week this week. I am through waiting as we are approaching a month of waiting for a putter that was ordered. I have seen this putter in stores sold as a part of a set and was told by [redacted] that it was not possible for them to take the putter out of the set and give it to me because it would cause an "inconvenience" on the stores part. What about the inconveniences that the customer has to go through by constantly calling and wondering what is going on with their order?

I have pictures of all of the putters, a screen shot of the web page indicating the item number as well as the picture of the Top Flite Aero women's putter that should have been sent, and also could get phone records to indicate my attempts at communication. On top of that I have all of the order invoices and a reference number for my "bin check" which is [redacted].Desired Settlement: On top of the delivery of the proper putter, I believe I deserve some sort of store credit and my money back. I have spent hours of time trying to get this resolved and buying product should not come as such a hassle. That may seem greedy but the way that [redacted] spoke to me was very off-putting to say the least. I was told that I "need to be patient and wait for the bin check."

Business

Response:

Dear Revdex.com,We are very sorry to hear of Mr. XXXXX's experience with a recent online order. Below details are action to resolve this complaint.On July 15, 2015 a customer service representative contacted Mr. XXXXX and informed him that we have the correct putter arranged to be mailed to him from our Asheville, NC store. Due to the multiple issues experienced with the putters shipped, we also extended a gift card for the inconvenience which Mr. XXXXX accepted.We are taking the feedback and information to our content team to ensure this does not happen to future customers.Sincerely,Dick's Sporting Goods

Review: On 17 October 2015 I purchased a remington 870 pump shotgun from dicks in hattiesburg, ms . Shot it for 1st time on 19 October 2015 and it locked/froze up after 1st shot. Had to knock spent cartridge out through barrel with wooden dowel. 2nd shot same thing. (remington ammo)

Called dicks where I purchased it and they said I would have to deal with remington not dicks. They would not exchange or refund my shotgun. So my complaint is that they sold me a defective shotgun and basically said "your problem, not ours now" Talked to several dicks representatives who refused to do the right thing and make this right.Desired Settlement: I want someone in dicks organization with an IQ over 6 to wake up and take responsibility for their failure to deliver a working product, and then exchange or refund my shotgun!

If that is not the "desired outcome" I get-then there is no need in anyone contacting me.

I and my family and friends will patronize and vocally support academy because I have been scammed for last time by dicks.

Business

Response:

Dear Revdex.com,

Thank you for notifying us if Mr. XXXX's complaint. We certainly apologize for any defects the customer is experiencing with his Remington shot gun.

According to our return policy located on the back of each receipt - firearms and ammunition cannot be returned. All firearm sales are final. To offer assistance and maintain a consistent process for all customers, we offer to work with the customer and the manufacturer. Our store would be more than happy to send the firearm directly to Remington on Mr. XXXX's behalf so the firearm can be assessed for defects and any necessary repairs can be completed.

If Mr. XXXX needs assistance sending the firearm to Remington he can return to his local store our contact our Corporate Customer Service Team at ###-###-#### and we will help move this forward.

Sincerely,

Dick's Sporting Goods

Review: I found a pair of cleats online at 50% off and it showed that it was in stock. I ordered them a week ago. I never got any notification about the order being cencelled until after I contacted them through live chat and then received an email. The customer service agent was not helpful as she couldnt connect me to any supervisors and only offered me 10% off a future order. After making an order that stated it was in stock, waiting on that order, not being contacted about the order until I contacted them and feeling really dissatified and dismissed on my complaint, I feel Dicks should at least offer me 50% off another pair of cleats.Desired Settlement: I feel Dicks should at least honor their original offer and give me 50% off another pair of cleatsby sending me a 50% off coupon.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. We understand our customers’ urgency to have their orders shipped on time and without issue and we truly regret any disappointment. Due to the popularity and high demand of the clearance deals, our site did cancel the order, as the units in the size ordered did deplete during the process of validating the payment and order availability. With so much interest in these very special prices, product can go quickly in some cases. In an effort to attempt to secure our customer’s satisfaction, we offered a 10% discount for Mr. [redacted]’s next order. We understand that this does not make up for the service issues; however, we hope that we can restore Mr. [redacted] confidence in another purchase. Thank you and best regards, DICK’S Sporting Goods

Review: I purchased an Epic A30T treadmill from Dicks Sporting Goods on 10/12/2013. The machine worked correctly for approximately two weeks, then the belt started slipping and became difficult to use. At this time, the display also stopped functioning and the treadmill would no longer power on. I contacted the store where I purchased it, who referred me to the manufacturer of the treadmill. They sent a new cable around 1/10/2014 and a technician came to look at the machine and was able to get the display working again. The belt slipping was much worse than before and approximately two weeks later I received a new motor from the manufacturer. After replacing the motor, the problem still persisted. I contacted the Dicks store where I purchased the machine and spoke with the manager about having them take the unit back since it was not functional. The manager informed me that he would need approval from corporate. I called back approximately two weeks later and spoke to the same manager, who again, informed me that he was waiting for corporate.Desired Settlement: Neither Dicks nor the manufacturer care to address this issue, even though I have already paid for the machine. I have spent a significant portion of my own time walking through the various diagnostic/troubleshooting steps with the manufacturer and with Dicks to no avail. I want this product returned and a full refund, as I will purchase a treadmill that works from a reputable company that honors their warranty in a timely fashion.

Business

Response:

Our records indicate that the manager at our Bloomington, IL store has worked with the customer to come to a satisfactory resolution. Thank you,

Consumer

Response:

Although not obligated to do so, Dicks Sporting Goods returned the Epic A30-T treadmill that I purchased in October 2013 and sold me a Sole F60, covered the cost of removing the Epic treadmill and delivery and assembly of the Sole F60. Upon purchasing the Sole treadmill and scheduling the installation date for Friday, March 21, 2014, I was informed that morning that the Bloomington, IL location did not have any in stock. The manager of this location drove to the Springfield, IL store to pick up one that they had in stock and was able to have it delivered and assembled today, March 26, 2014. While the length of time taken to resolve this issue with my purchase was greater than I feel it should have been, and ultimately I had to pay the price difference for another brand of treadmill, this resolution is satisfactory to me.

Review: I purchased a 60 basketball hoop set on June 04 2012 from Dicks Sporting Goods in Memphis TN store #376. I had it delivered and assembled by a company contracted through Dicks. Less than a year of occasional use myself and my grandkids, who I purchased the set for was shooting hoops and the glass backboard just shattered into pieces. I called Dicks who advised me to call Escalade Sports the manufacturer. I called [redacted], a manager advised me at first that he would not assemble the rim to the backboard nor would he have it shipped. I was told that all they would do is send a glass backboard, meaning I would have to figure out how to assemble the old rim to the backboard or pay to have someone assemble it. When I purchased the set I purchased the entire piece as a unit not individual parts, nor does the warranty say that. [redacted] later called and said he would send the new backboard and have someone else come assemble it. At 10:39am On Aug 8th [redacted] called and advised that she would send it today. At 2:14pm [redacted] called back and said it would be at minimum the end of the month before she would have the part. I asked for a full refund and [redacted] refused it very rudely and abruptly. My grandkids have not been able to play on the set since March and its not fair for to me as a consumer to purchase a product, it fails and receive this type of service afterwards. I believe I am due a full refund at least so that I can purchase another set for my grandkids. [redacted] got very hostile, start screaming at me so loud that I was afraid to speak with him. I will not be purchasing anything else from Escalade or Dicks Sporting Goods if this is not resolved quickly and fairly. [redacted]Desired Settlement: I purchased a 60 basketball hoop set on June 04 2012 from Dicks Sporting Goods in Memphis TN store #376. I had it delivered and assembled by a company contracted through Dicks. Less than a year of occasional use myself and my grandkids, who I purchased the set for was shooting hoops and the glass backboard just shattered into pieces. I called Dicks who advised me to call Escalade Sports the manufacturer. I called [redacted], a manager advised me at first that he would not assemble the rim to the backboard nor would he have it shipped. I was told that all they would do is send a glass backboard, meaning I would have to figure out how to assemble the old rim to the backboard or pay to have someone assemble it. When I purchased the set I purchased the entire piece as a unit not individual parts, nor does the warranty say that. [redacted] later called and said he would send the new backboard and have someone else come assemble it. At 10:39am On Aug 8th [redacted] called and advised that she wo

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his Escalade Goaliath 60” backboard. We understand the importance of timeliness and professionalism of having a customer's product serviced under Manufacturer’s warranty outside of our 90 day return and exchange policy. Our office has reviewed and researched Mr. [redacted]’s transactions and we did find a transaction for professional services of a Marcy fitness trainer where assembly only was purchased back on February 2012. The June 4, 2012 transaction for the Goaliath 60” basketball system was purchased for $749.99 with no professional services (either delivery or installations) paid through the DICK’S Sporting Goods retail store. Further, in researching the files for home delivery and assembly, our office was unable to locate a service request for the third party vendor, Go Configure for professional service work. Our office recognizes that professional service work for delivery and assembly is a separate ‘product’ from the physical merchandise such as the in-ground basketball system. In addition, an in-ground basketball system that resides outdoors is subject to the elements and changing conditions of weather, potentially a manufacturer defect in materials or workmanship, normal wear and tear as well as potential abuse, misuse or accidental damage whether it be from the homeowner or other individuals who may have access to property where in-ground systems are installed. Given the backboard alone broke due to any of these scenarios, the homeowner may file a claim through the manufacturer. Given the amount of time that has passed since the purchase, Mr. [redacted] would have to discuss any potential claim for replacement of the backboard alone as this component can be removed and replaced without effecting the pole, base or anchor kit of the system. DICK’S Sporting Goods would not be extending a full refund to Mr. [redacted] at this time, as he has owned the product for a period of a year however, we would encourage Mr. [redacted] to contact Escalade Sports or purchase a replacement backboard for this model if his claim is denied. We would like to thank Mr. [redacted] for his business over the years and it our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination. If Mr. [redacted] has any other questions or concerns, he may contact our Customer Service team at [redacted].

Thank you and best regards,

DICK'S Sporting Goods Customer Service

Review: I am trying to return an item. I called the Rockville center ny location 4 times. Each the phone rings when I pressed the prompt the customer service picks and hangs up. I called the toll free number received no assistance.. I sent an email I am awaiting a response.Desired Settlement: Credit for my purchase. Fitbit one.

Business

Response:

Dear Revdex.com,

I regret to hear this customer is having difficulty reaching our store location by phone.

Please note that DICK'S Sporting Goods' return policy is printed on every sales receipt. All consumers are welcome to return to a DICK'S Sporting Goods store location with their original purchase sales receipt within 90 days with the product unused and in new condition (must have packaging and original accessories). An associate can assist a customer with any questions or concerns about our return/exchange policy. In addition, consumers may contact the Manufacturer for specific questions or comments regarding the product if there is a defect, troubleshooting or assistance with the product under the manufacturer's warranty.

The DICK'S Sporting Goods Corporate Customer Service Toll Free number operates from Monday-Friday :8am - 6pm ET and customers may leave a message if their call is not answered during these hours. All customers receive a return call either on the same business day or within 24 hours on the next business day.

Regards,

DICK'S Sporting Goods

Customer Service Department

Review: On Cyber Monday of this year I ordered a pair of Nike running shoes online that were advertised as 25% off. My order was processed with no issues but on Sunday Dec 8, almost one week after the order, I received am email that my order was cancelled due unavailability of the product. I feel like this should have been known at the time of the order and that Dicks advertising these shoes at a discount and not specifying any amount that were available is misleading and the unethical. No rain check was offered and now that cyber Monday is long over I will have to pay full price at another business.Desired Settlement: I would like the shoes I ordered, at the price advertised delivered by Christmas as promised when they were ordered.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we truly regret any inconvenience or disappointment that Mrs. [redacted] may have experienced related to the online order placed on Cyber Monday.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the disappointment associated with the cancelation of her order.

In reviewing the order details, it does appear that a second order was placed with a 25% off discount on 12.8.13.

Mrs. [redacted] may feel free to contact our office at ###-###-#### with any questions or concerns she may have and we hope that we are able to restore her confidence in our ability to provide a greater level of customer care.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I recently had a transaction with Dicks Sporting goods in Fresno Ca. that took over 1 year to complete due to the stores several mistakes. I was told repeatedly by the department employees, department manager, 3 store managers, and 2 individuals from Dicks corporate office that in addition to resolving the transaction, I would be issued at least 1, if not 2 store gift cards in the amount of $50.00, as soon as my transaction is fulfilled and while I am at the store. However, when I went into the store to complete my business, and asked about the additional gift cards, I was told, "Sorry sir, we weren't told to issue you a gift card, and we aren't authorized to help you with that, and no one else here can help you either". The following day I contacted the store and spoke to the manager, they told me the same thing. I then contacted the corporate office and asked to speak with the one person there that actually got something done in regards to my initial problem. Unfortunately, she no longer works there. It seems as though after she helped me with my initial issue, she was removed from her position and the company. Then I was transferred to another corporate individual, who a few weeks ago directly told me that I would receive 1 if not 2 gift cards in the amount of $50.00, that not only could he not help me, but he denied even saying that he once told me he could help me. And that there was some sort of order stating that the company would no longer address me or the issues I had. And that they had done enough. They are forgetting the fact that it took them about 12 months to accomplish "helping me" and that they on multiple occasions stated they would compensate me via gift cards for having to wait so long for them to correct their own issues. Also it's important to note that I had paid in full for my items, 12 months ago. So much for customer service, thanks a lot Dicks! Product_Or_Service: rifle Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: I would like for Dicks to issue me the (2) $50.00 gift cards they kept telling me they would for the past year as a result of my transaction taking so long (12 months is excessive). Especially when you consider I paid for the items in full 12 months ago.

Business

Response:

DICK'S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding compensation.

In reviewing this matter, our resolution to resolve the delayed transaction was providing overnight shipment of the firearms, price adjustment to the original sale price and the store offered free ammo. On Feb. 4, 2014 Customer Service explained to customers son that no further compensation would be extended. We have no information indicating the issuance of (2) $50.00 gift cards on record.

Again, we acknowledge and understand Mr. [redacted] complaint and concern regarding the delay of the initial transaction however; at this date, our office was unable to gain any confirmation from those he spoke to regarding issuance of (2) $50.00 Gift Cards.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased a brand new fishfinder through dicks.com when it was on sale (40% off)on 07/26/2013 and received a used one which came without retail box but a lot of scratches and all the parts were put in a yellow envelope. Then I called their customer services asked for a replacement then I was told to return the fishfinder first. And the second day I called the customer services again to ask if they had enough stock to fulfill the replacement and I was told they had more than enough to fulfill that. On August 1st which was the day before I dropped the package off to UPS, I found the fishfinder was gone on their website. So I called again and I was told the replacement was ALREADY on the way to me. What happened next was, I never received it. And a few days after that I called and was told they didnt have the stock to fulfill the replacement. And they were gonna issue me the refund. And now it is 4:48pm est 08/16/2013, I still havent got the refund!!! What a terrible service and everybody can see there are so many stories and so many liars in their customer service team!!!!Desired Settlement: refund me the money asap, apologize to me seriously. Sell me one fishfinder which I will choose at the same sale offer (40% off). I think it is very fair.

Business

Response:

Dear Revdex.com,

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his online order.

We understand the importance and integrity of having a customer's online order processed without issue.

Through further researching Mr. [redacted]'s concerns, it appears that he was offered free return shipping for the item that did not meet his expectations and had a full refund processed for his order on 8/24/2013. Additionally, the customer was contacted multiple times regarding his order and was approved for a 20% discount on any fish finder he may feel suits his needs since his preferred model became out of stock.

Given the significant follow-up from our online customer service team and generous discount, we believe we have reached an amicable resolution for Mr. [redacted].

Thank you and best regards,

DICK'S Sporting Goods

Customer Service