Dick's Sporting Goods Inc

Review: I wanted to buy a big game rifle. On Dick's website, under big game rifles, the very first rifle is a Weatherby Vanguard deluxe in your choice of 30-06 or 300 weatherby. I have tried three different stores in Oregon befor finally contacting corporate. After several e-mails back and forth with them promising me to get the rifle, they said it was no longer available. However I checked and weatherby still is making them. Dick's corporate said they would fix their website. That was a week ago and today their website still has the gun listed for sale at $899.00. Since Weatherby still makes the gun and Dick's chooses to keep it on their website but not sell it I feel that it is false advertising.Desired Settlement: I want to purchase the rifle for $899.00 as advertised.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive shopping experience and we would like to apologize for the lack of product availability. Ideally, we would like to remain in stock on all advertised goods. Advertised items are limited to stock on hand and in reviewing this matter, we show that we extended efforts to help Mr. [redacted] locate the firearm. It is important to note that our advertisements for firearms online disclose, "Sold In-Store Only" and we provide a link to our Store Locator. After Mr. [redacted] visited our stores to locate the particular firearm, he contacted our office via email and we followed up via phone to advise him that we had checked all of his local stores. We had found the 30 OT 6, but this was not the exact firearm the customer wanted. We extended efforts to try to locate it for him, but unfortunately his neighboring stores were out of stock. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

There was no store ad on this gun. This is a country wide dicks internet price on a gun they can acquire. A week later it is still listed on their internet web page. It is false advertising to list the gun for sale and not provide it to the customer. Especially a week after you tell your customer it is unavailable.

Review: I recently had a transaction with Dicks Sporting goods in Fresno Ca. that took over 1 year to complete due to the stores several mistakes. I was told repeatedly by the department employees, department manager, 3 store managers, and 2 individuals from Dicks corporate office that in addition to resolving the transaction, I would be issued at least 1, if not 2 store gift cards in the amount of $50.00, as soon as my transaction is fulfilled and while I am at the store. However, when I went into the store to complete my business, and asked about the additional gift cards, I was told, "Sorry sir, we weren't told to issue you a gift card, and we aren't authorized to help you with that, and no one else here can help you either". The following day I contacted the store and spoke to the manager, they told me the same thing. I then contacted the corporate office and asked to speak with the one person there that actually got something done in regards to my initial problem. Unfortunately, she no longer works there. It seems as though after she helped me with my initial issue, she was removed from her position and the company. Then I was transferred to another corporate individual, who a few weeks ago directly told me that I would receive 1 if not 2 gift cards in the amount of $50.00, that not only could he not help me, but he denied even saying that he once told me he could help me. And that there was some sort of order stating that the company would no longer address me or the issues I had. And that they had done enough. They are forgetting the fact that it took them about 12 months to accomplish "helping me" and that they on multiple occasions stated they would compensate me via gift cards for having to wait so long for them to correct their own issues. Also it's important to note that I had paid in full for my items, 12 months ago. So much for customer service, thanks a lot Dicks! Product_Or_Service: rifle Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: I would like for Dicks to issue me the (2) $50.00 gift cards they kept telling me they would for the past year as a result of my transaction taking so long (12 months is excessive). Especially when you consider I paid for the items in full 12 months ago.

Business

Response:

DICK'S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding compensation.

In reviewing this matter, our resolution to resolve the delayed transaction was providing overnight shipment of the firearms, price adjustment to the original sale price and the store offered free ammo. On Feb. 4, 2014 Customer Service explained to customers son that no further compensation would be extended. We have no information indicating the issuance of (2) $50.00 gift cards on record.

Again, we acknowledge and understand Mr. [redacted] complaint and concern regarding the delay of the initial transaction however; at this date, our office was unable to gain any confirmation from those he spoke to regarding issuance of (2) $50.00 Gift Cards.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased an Epic A30T treadmill from Dicks Sporting Goods on 10/12/2013. The machine worked correctly for approximately two weeks, then the belt started slipping and became difficult to use. At this time, the display also stopped functioning and the treadmill would no longer power on. I contacted the store where I purchased it, who referred me to the manufacturer of the treadmill. They sent a new cable around 1/10/2014 and a technician came to look at the machine and was able to get the display working again. The belt slipping was much worse than before and approximately two weeks later I received a new motor from the manufacturer. After replacing the motor, the problem still persisted. I contacted the Dicks store where I purchased the machine and spoke with the manager about having them take the unit back since it was not functional. The manager informed me that he would need approval from corporate. I called back approximately two weeks later and spoke to the same manager, who again, informed me that he was waiting for corporate.Desired Settlement: Neither Dicks nor the manufacturer care to address this issue, even though I have already paid for the machine. I have spent a significant portion of my own time walking through the various diagnostic/troubleshooting steps with the manufacturer and with Dicks to no avail. I want this product returned and a full refund, as I will purchase a treadmill that works from a reputable company that honors their warranty in a timely fashion.

Business

Response:

Our records indicate that the manager at our Bloomington, IL store has worked with the customer to come to a satisfactory resolution. Thank you,

Consumer

Response:

Although not obligated to do so, Dicks Sporting Goods returned the Epic A30-T treadmill that I purchased in October 2013 and sold me a Sole F60, covered the cost of removing the Epic treadmill and delivery and assembly of the Sole F60. Upon purchasing the Sole treadmill and scheduling the installation date for Friday, March 21, 2014, I was informed that morning that the Bloomington, IL location did not have any in stock. The manager of this location drove to the Springfield, IL store to pick up one that they had in stock and was able to have it delivered and assembled today, March 26, 2014. While the length of time taken to resolve this issue with my purchase was greater than I feel it should have been, and ultimately I had to pay the price difference for another brand of treadmill, this resolution is satisfactory to me.

Review: On Cyber Monday of this year I ordered a pair of Nike running shoes online that were advertised as 25% off. My order was processed with no issues but on Sunday Dec 8, almost one week after the order, I received am email that my order was cancelled due unavailability of the product. I feel like this should have been known at the time of the order and that Dicks advertising these shoes at a discount and not specifying any amount that were available is misleading and the unethical. No rain check was offered and now that cyber Monday is long over I will have to pay full price at another business.Desired Settlement: I would like the shoes I ordered, at the price advertised delivered by Christmas as promised when they were ordered.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we truly regret any inconvenience or disappointment that Mrs. [redacted] may have experienced related to the online order placed on Cyber Monday.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the disappointment associated with the cancelation of her order.

In reviewing the order details, it does appear that a second order was placed with a 25% off discount on 12.8.13.

Mrs. [redacted] may feel free to contact our office at ###-###-#### with any questions or concerns she may have and we hope that we are able to restore her confidence in our ability to provide a greater level of customer care.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I am trying to return an item. I called the Rockville center ny location 4 times. Each the phone rings when I pressed the prompt the customer service picks and hangs up. I called the toll free number received no assistance.. I sent an email I am awaiting a response.Desired Settlement: Credit for my purchase. Fitbit one.

Business

Response:

Dear Revdex.com,

I regret to hear this customer is having difficulty reaching our store location by phone.

Please note that DICK'S Sporting Goods' return policy is printed on every sales receipt. All consumers are welcome to return to a DICK'S Sporting Goods store location with their original purchase sales receipt within 90 days with the product unused and in new condition (must have packaging and original accessories). An associate can assist a customer with any questions or concerns about our return/exchange policy. In addition, consumers may contact the Manufacturer for specific questions or comments regarding the product if there is a defect, troubleshooting or assistance with the product under the manufacturer's warranty.

The DICK'S Sporting Goods Corporate Customer Service Toll Free number operates from Monday-Friday :8am - 6pm ET and customers may leave a message if their call is not answered during these hours. All customers receive a return call either on the same business day or within 24 hours on the next business day.

Regards,

DICK'S Sporting Goods

Customer Service Department

Review: I order 2 North Face jackets on 12/30 from Dick's Sporting Goods for the price of $50 each. The order (3019347827) was accepted that evening. On 12/1 I recieved an email stating the order was canceled because the wrong price was listed on the WEB site. I spoke to a supervisor at Dick's and he said they reserved the right to cancel the order because the price was not listed correctly. I find this very frustrating that a price is listed and not honored after the order is accepted. Dick's made a mistake and should honor what was advertised.Desired Settlement: I want the advertised price honored

Business

Response:

12/2/2014Revdex.com Complaint ID [redacted]Dear Revdex.com,It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation and apologize that the order was canceled due to the pricing error. Thank you and best regards, DICK’S Sporting Goods

Review: I purchased a treadmill from DSG on 4/20. Upon delivery, which finally occurred on 5/8, it was damaged by the third party delivery company. Since that date I have received no satisfaction, help or guidance from DSG. It is THEIR delivery company, I did not have a choice and yet they will not even return calls or provide assistance or guidance. DSG promised me a replacement treadmill BUT I cannot get the broken one out of my house or them to deliver the new one. The biggerst problem is that it is paid for in full!! In the alternative, I planned on ordering treadmill elsewhere but it cannot even be delivered until DSG get their BROKEN one out of my house!Desired Settlement: I want the old treadmill removed, I want the new treadmill delivered and assembled and I want the compensation promised in the form of a check, NOT a credit. In the alternative, I want the old treadmill removed and I want a complete refund for the price, the warranty, and delivery.

Business

Response:

Dear Revdex.com,We are very aware of Ms. XXX's situation with the Sole F80 Treadmill. Multiple Representatives have been working diligently to assist with a resolution for Ms. XXXX. We understand her frustration and want to update all parties on where this issue stands and what action DSG has taken to resolve.On 5/16 our Corporate Customer Service agent contacted Ms. XXXX and provided 3 options to move forward. Ms. XXX could return for a full refund, we could assist with a swap out of the damaged unit and exchange it with a new, or she could move forward with a repair and have parts ordered and a tech come to assess and fix the damage. The customer agreed to the swap out option. We set up a 5/28 date for the item to be swapped. When contacting the Ms. XXX to confirm the date that date would not work with her schedule. She listed off several dates and times that she wanted us to accommodate. A date was scheduled for 5/29. The customer called in to report that the swap did not happen. In researching with our service provider the technician assigned to the swap requested the appointment be rescheduled because there was heavy rain the day of the appointment and was concerned with the unit getting damaged during transport. Our service provider has rescheduled for Saturday June 6th at 8:00 a.m. and offered a $100 gift card appeasementDSG has also offered Ms. XXXX a $120 gift card. Instead - the customer requested 10% off her total purchase to be credited. We authorized a credit of $240.00 and we are still moving forward to do a full swap for a new unit with Delivery and Assembly. In addition, dissemble the old unit and return it to the store. The customer requested a check in the amount of $240.00 because she paid her credit card balance in full. We are working with our credit card partner to process a check once Ms. XXXX's payment posts to the account. DSG is also obtaining an exchange receipt for the NSPP Protection Plan. Our last contact with Ms. XXXX was on June 1st after receiving her voicemail from May 29th.Ms. XXXX's frustration is certainly warranted but we are doing our best to try to get this matter resolved as quickly as possible. There are some factors that have delayed this process through our service provider and scheduling. We feel our compensation efforts are fair and want to continue to see this matter to the end. We have stayed in continuous contact with Ms. XXXX at the corporate office and sincerely apologize that this has turned into such an ordeal. We are certainly invested in continuous improvement and will use this experience to learn from to help prevent another similar occurrence.We recommend Ms. XXX continue to work directly with Corproate DSG at ###-###-#### for further assistance as we have all the documentation recorded.Sincerely,Dick's Sporting Goods

Consumer

Response:

I am not willing to accept their admission of error and request to close complaint as they have not yet completed their assurances of (1) a new proof of purchasae (without which I have been told by Sole and the Warranty company that I cannot receive any service -- the extended warranty company reminded me that I have lost more than a month on the original warranty date as well) and (2) the $240 compensation. I spoke to Jessica yesterday and she told me is "working on it" but based upon prior dealings with DSG I will be satisfied when this is completed but do not have faith in their promises. Will advise if and when I receive the above items.

Review: This amount is minimal but it is the principle that is frustrating.

I placed an order for a $20 item using $10 of cash rewards which was accepted and in process. Other than dicks stating they were "overwhelmed" during the holiday season they cancelled my order.

I presume this had more to do with my order not being lucrative to them. ( the item is still available on their website)

my "dicks cash" has not expired.Desired Settlement: I think they should be audited for this action as I dont believe they have the right to do this and I have to assume it has happened before

Business

Response:

Dear Revdex.com,

We have reached out to Ms. [redacted] to research the reason for order cancellation, apologize for the disappointment and we have reshipped the item.

Thank you and best regards, DICK'S Sporting Goods

Review: I purchased a Volt600 Vertical Laser Rangefinder advertised in the Black Friday add from Dicks Sporting Goods BECAUSE is was advertised as final price $59.98 after $30.00 mail in rebate AND $10.00 Dick's mail in rebate.

When I went to complete rebate forms after searching on line for them realized both requested ORIGINAL UPC(which is impossible) from item and the $30.00 rebate from Simmons required an on line pre qualification... which I proceeded to complete only to discover that the item does not qualify for a rebate.

CLEARLY it was advertised as it did qualify otherwise the final price would not have been 59.98 ad the purchase price was 99.98

I called Dicks and The rebate company neither of which could help me.Desired Settlement: I would simply like to have the $40.00 total in rebates that was advertised.

Business

Response:

Dear Revdex.com,

We have successfully worked to bring Ms. [redacted] to a satisfactory resolution by contacting her by phone to clarify and assist with the rebate process.

Thank you and best regards,

DICK'S Sporting Goods

Review: Ordered online a lax goalie and sent as a gift to grandchild. Assembly instructions no included in packaging, called same day to customer service, no response, sent several e-mails, responds but no action, supervisor due to call, never happens.Desired Settlement: We need the assembly instructions!!

Business

Response:

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction. Please know that we regret any inconvenience that Ms. XXXXXX experienced in relation to obtaining the assembly instructions for the Powerbolt Folding Goal.

Dick's Sporting Goods Corporate Customer Service contacted Ms. XXXXX on 6/25/2014. The printed instructions have been placed in the mail and are being shipped overnight to her grand-daughter's address. We sincerely apologize for the delays surrounding this matter.

Sincerely,

Dick's Sporting Goods

Customer Service

Review: I stopped at the Dick's Sporting Goods, new Oshkosh location to look at a sleeping bag I wanted to purchase as a holiday gift. I found the exact bag I was looking for and it was marked $149.99 which was comparable with both Gander Mountain and Cabelas, for the same style and weight of sleeping bag. Then I got lucky and noticed there was a sign saying "All Field & Stream Sleeping Bags, Tents and Cots; SAVE 50% Off; WAS $19.99 - $499.99". I doubled checked the shelving price label and the UPC code on the box to make sure they matched, which it did.I proceeded to the check out and the clerk scanned in the sleeping bag. He asked if I wanted anything else and I told him I did not. He then total me that my total was "$104.99". I told him that wasn't correct because it should have been 50% off of $149.99 which would lead to me having a total in the $80 range. He looked into it for a moment when another clerk entered the conversation and scanned the box. She then provide me with a screen on the scanner that showed the "Original Price" as $199.99, the "Regular Price" as $149.99 and the Sale price as $99.99. At that point I asked to speak to a manager which they kindly found. The Manager provide me the same explanation. He and I then walked back to the area because he insisted that sign said "Off the Original Price" (which it did not) and when we got back there I showed him their advertising. The only listed price anywhere to be found by the customer was $149.99 and the sign said nothing about an original price. The have what seems to be an imaginary and unknown to the public price that they advertise discounts off, to which the customer knows nothing about. It's false and deceptive advertising, which had I not doubled check the sale price, I would have known nothing about. There is no way for me to know that I'm not actually saving 50% off the shown price.Dick's Sporting Goods have had legal settlements with groups in other states over the same issues in the past.Desired Settlement: The sad part is that there isn't really a resolution in place that can solve the problem I have, because even with the discount I should have received, I would spend any future money with this business and cooperation. I wish there was a way for truthful and honest advertising to be monitored so future customers don't get ripped off and scammed. I watched a lady behind come up to the register with a cart full of items and I highly doubt she'd be able to keep track of every correct price. Sad.

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with our store and the sale pricing for the sleeping bag. The manager did provide Mr. XXXXX with the correct information, that it was indeed 50% off of the original price of $199.99, which would make it $99.99, and not the $149.99 it is currently selling for. We have taken action to document this feedback and forward it to the appropriate individuals at the corporate office to ensure more clear signage in our stores for the future. If Mr. XXXXX has any additional questions he may contact our office at ###-###-####. Sincerely,Dick's Sporting Goods

Consumer

Response:

Having the only listed and posted price for the item being $149.99 to be accompanied by a sign saying that all merchandise of that type is 50% off, does not make it acceptable to be discounted to only $99.99, it's deceptive advertising and should be considered unlawful.

Business

Response:

For the purpose of clarification, DICK’S Sporting Goods is committed to providing a well-merchandised, signed, clean and neat shopping experience, where product is recovered and relocated to its specific location throughout the store hours of operation, to the best of our ability. Occasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price point. For that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppers. In such a situation, our staff and managers assist a customer with identifying the correct pricing.Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Review: They overcharged me on three items different from the advertised sale price. They stated there was confusion in weekly ads and other computer issues, but it was my responsibility as a customer to catch these issues.Desired Settlement: That a record of their over charging be made so that they are held responsible for this in the future if their are further incidents and complaints

Business

Response:

Mr. XXXXX contacted our office on November 16, 2015 and spoke with one of our agents. We offered him an appeasement which he accepted and we notified the store of his contact with our office. We are using Mr. XXXXX's feedback to address pricing issues in our store from the way it is scanned in our system to the signage and tags. If Mr. XXXXX would like to speak further on this issue he may contact us at ###-###-#### and any of our representatives can assist him. Regards,Dick's Sporting Goods

Review: I placed to orders for a bike for my sons 10th birthday. The first order was 2.5 weeks away. The second 2 wks away. Both orders the transactions were completed with order #'s and money held on my debit card. With in hours they were cancelled. The first order ([redacted]) I placed online the second I called to try to identify the issue. Customer service had no clue why it was cancelled. So I then placed it again through them ([redacted]). I once again had to call back to try to get details, I was later contacted via email from Customer Support stating " In, error some of the information provided on your order was blocked in our system,which caused the automatic cancellation of your order." From that point they were absolutely no help. I am not able to get the bike delivered at the online price which was $80 cheaper. They would not honor that price in store.Desired Settlement: I would like to receive the bike by August 1st for my sons birthday party. The kids were to go bike riding on nature trails.

Business

Response:

Dear Revdex.com,

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to her online orders.

We understand the importance and integrity of having a customer's online order processed without issue.

Through further researching Ms. [redacted]' concern, it appears that her orders were being cancelled because her address was listed as undeliverable and needed verification. Once discovered, the customer was contacted, the address was verified and the block was removed so all future orders could be successfully processed.

Given the lack of information surrounding the customer's address and the unique nature of Ms. [redacted]' concerns, we believe that her complaint was resolved in a reasonable amount of time.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I am emailing to complain about the customer service from the beginning of my purchase all the way up to the time that it was assembled because it was all bad. First off when I went in to visit the store there was no one in the department to help me choose the type of exercise equipment that I wanted to by so I basically had to figure everything out myself. Then when I finally decided that I wanted to buy an elliptical and took it to the front the lady made me feel as it was an inconvenience that I was buying something big because she had a line full of people. After she radioed to the staff to see if it was in stock I sat there for about 15-30 minutes waiting for her to tell me if they had it in stock or not. So I had to walk back up to her and let her know that still existed, otherwise I would have been still standing there for another 30 minutes. So after I was given an appointment time of between 10am-2pm the next day The technician did not show up till almost 6pm and stayed for another hour and 1/2. NOT happy. One of the technicians was very rude. He say on my couch and made his self at home..so not appropriate. I tried contacting the store manager where I purchased it from and his name was Angelo and he advised me that there is absolutely NOTHING that he can do but refund me if I bring back the equipment...NO HELP at all. He did not apologize for my experience or anything he was just insensitive to anything that I explained that I went through..He is a horrible manager. I reported my problem with the technicians to the direct company called Go Configure in which Dicks Sporting Goods is there direct affiliate company. So Dicks is responsible just as much as this company as well, I had to pay them almost $90.00 to come and assemble my product. I feel as a customer who paid near 1000.00 for a piece of equipment the least I could get is GOOD customer service and have my time wasted on top of paying.

Product_Or_Service: Sole E20 Elliptical

Order_Number: 0334430Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like the cost of my bike to be adjusted due to all the time that was wasted waiting for the technicians and for my horrible store customer service experience at the store. Copy of my ReceiptDICK'S SPORTING GOODSMALL OF GEORGIA AT MILLCREEK3333 BUFORD DRIVE SUITE 1051BUFORD, GA 30519(678) 482-12006/22/2015 1:38 PMRECEIPT EXPIRES ON 9/20/2015

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience and with that said, we regret to hear of Ms. [redacted]’s complaint regarding her delivery and installation services. We have forwarded the information as relayed to us through this complaint to our business partner, Go Configure to ensure it is reviewed and addressed appropriately. Thank you and best regards, DICK'S Sporting Goods

Review: I went into our local Dick's Sporting Goods store to buy my daughter a Christmas present, a $100 North Face Fleece about 4 weeks ago. While there I noticed they had several sporting card boxes for sale and a few packs. I purchased the "North Face" Fleece and two packs of 2013 Toops Football cards but when the clerk seen I also had a small box she refused to sell it to me!!!! When I asked why she said she didn't know so I asked for a supervisor. They made us wait a good 20 minutes (Being disabled & needing a cane to walk/stand made it pretty tough) but when she finally got to us I had my daughter record it on her phone (We still have the tape) and she gave some lame excuse as to why they couldn't sell it. I then immediately contacted the company who offered up the most ridiculous excuse I've ever heard of in my life and offered us a $20 gift towards our next purchase there. At the time I just wanted to know why they couldn't sell them now I am getting very mad b/c they refuse to even return an e-mail now!!! Once I told them I know how POS Systems work and the manager could have very easily put the correct amount into the computer (That was the excuse, the product had been marked down so the register didn't understand it) YET THE $100 FLEECE WAS DISCOUNTED.......HOW DID THAT GO THROUGH??? All valid questions they refuse to answer!!!Desired Settlement: Since one of the two packs was OPENED when I purchased it and they refuse to talk to me at all I would like all the things I've bought from them that day and all Sports Cards (That I have receipts for, empty packs, cards, etc...) that I've purchased there be returned and refunded!!!! Something is very wrong with the way they do business & we want NO PART OF IT!!!!!!

Business

Response:

Dear Revdex.com,We are very sorry to learn of Mr. XXXXX's in-store shopping experience. We are disappointed to learn that he has not received a clear answer from our company. Our corporate office reached out to the store in which Mr. XXXXXX was shopping back on 1/13/2015 to further investigate this matter. The trading cards Mr. XXXX saw in our store are not skued to be sold in bulk. That is why the whole box pack that Mr. XXXXX took to the register was declined. We understand this is a frustrating customer experience and we are working with the store to ensure the shelves are stocked appropriately and professional communication is conveyed to all our valued customers. The store does not sell bulk trading packs as they are for individual sale only. We extended a $20.00 Bonus Certificate offer for the inconvenience.We appreciate this matter being brought to our attention and we apologize for the disappointment this may have caused. Sincerely, Dick's Sporting Goods

Review: I grabbed a few items of the displays that clearly buy one get one free. When I went up the register with these items the sale was not honored. I even took a picture of the display showing the sign and items I grabbed. I was very unhappy with how this was handled and the false advertising for a discounted second item.Desired Settlement: The free golf shirt which was advertised and a gift card for my troubles

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]'s complaint regarding a recent promotion at his local store. With the limited information provided, we are unable to assist and/or clarify the terms and conditions of the promotion. With that said, we have attempted to contact Mr. [redacted] via email on April 20, April 24 and again on April 27, 2015 in order to gather that advertised details so we may assist. We also attempted to follow up with phone calls, but we were unable to connect with Mr. [redacted]. We are happy to assist and we would love the opportunity to restore Mr. [redacted]'s confidence in our brand, but we ask that he please call us at ###-###-#### so we may look into this matter further. Thank you and best regards, DICK'S Sporting Goods

Review: Went to Dick's Sporting Goods to use their simulator as advertised 30 minutes for $15. The "golf fitting" expert said it would be a half hour. I waited while he helped a customer. When he left the simulator, he said nothing but the customer told me he was buying the clubs. When they left the cash register, again, the employee said nothing but the customer said he was going down to pay. Then the manager let me into the simulator. When the "golf fitter" returned he said, "now, what is this all about?" I explained that I wanted to hit for a half hour... He said, "Oh no, we can't have this...and told me to get out!"Desired Settlement: Will no be doing business with Dick's any more. I got aCall from the store manager but Ray - the golf fitter is a rude person.

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive and friendly customer experience. We regret to hear of Mr. XXXXXXX’s complaint regarding the Fairlakes, VA store visit.

In reviewing this matter, our office was able to see that Mr. XXXXXXX corresponded with our Corporate Customer Service Team via email on 4.12.14 regarding his store experience. We wanted to take this opportunity to again express our sincere apologies for the poor experience. While we do not enjoy receiving correspondence like yours, we appreciate your time in sharing this with us.

We have reached out to the manager of the store who said he spoke with Mr. XXXXXX personally. He explained the reason for the wait as others had scheduled appointments in the simulator. The manager has arranged an appointment for Mr. XXXXXX to return to the store for more one on one time.

It is our hope that Mr. XXXXXXX attends his scheduled appointment in our simulator and give us another chance to restore his confidence in our brand.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: ON December 29,2013.. I came into Dicks sporting goods to return an item. The tag on the item was scanned in by [redacted] who stated she found the receipt via the Dicks Sports Card. The item was paid by Cash but she kept telling me that it wasn't. I have the original receipt paid by CASH. She then told me that the credit card on file Master card would be refuned $37.49 (which was the price of the item) she did not factor in the price of tax. I said okay, whatever is easier. She had two forms printed out one that I signed and another one, which she kept. I was told I was all set and no receipt was given. During my time at the store, we realized the wrong item was returned and I had to buy it back for $39 and change. They told me though could not reverse a return because it was already done, so I agreed to pay for it again since my Mastercard was going to be refunded, PER [redacted]. A manager came over and said it was fine to buy the product back ( I have a receipt for the product bought). He said my card was gettign the refun. Days later, I called back and Spoke to [redacted] the store manger on 1/3/2014 stating that the refund was not in my account yet. Afer being on hold for a bit, he said he found the receipts and stated it was a a voidded REFUND. I said, no it wasn't and he "promised to call me back" that day. I ahve yet to receive a call back. I went ot corporate and made a complaint. I called 1/6/2014 and left another message for the store MGR, [redacted], the woman said she would call me back and no one did. NOw, it's January 9th and this is my 3rd attempt to get my refund. This store does not have good customer service, especially when there is something funny with my refund amount, which should be in my acct by now. IT was NEVER voided. [redacted] needs to call the customer back as promised since he said he was going to look into it and get back to me by 5pm 1/3/2014.Desired Settlement: MY REFUND of the product I returned.!!!

Business

Response:

Dear Revdex.com,

Regrettably there was not enough specific transaction information from Ms. [redacted] for our office to investigate the returns noted within her complaint. We would ask that Ms. [redacted] contact our Customer Service Manager, [redacted] at ###-###-#### with the receipts she has so the information can be reviewed through the office. At that time, our office will ask for store location and the register and transaction information off of the receipts. We are confident that we can provide the necessary information to Ms. [redacted] in an effort to address her concerns.

Thank you,

DICK'S Sporting Goods

Customer Care

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Ms. [redacted]’s complaint regarding the store visit to our Lisbon, CT retail location.

In reviewing the customer’s loyalty membership account, we can view the following transaction details:

· DOP: 12/22/2013 @ 12:23 PM a cash purchase was made for $106.27 (before applicable tax). This transaction included one exchange along with three additional items and a $0.30 donation to St. Jude.

· DOP: 12/30/2013 @ 4:14 PM a MasterCard purchase for $115.95 (before applicable tax). This transaction included an even exchange for a “Under Armour Cg Infrared Tights” (women’s athletic apparel) in a different size, plus four additional items. The original purchase of the “Under Armour Cg Infrared Tights” were size medium and the even exchange was made for size small.

For the purpose of clarification, when an even exchange is completed, a refund is not due to the customer regardless of payment type used during the original transaction.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Consumer

Response:

I never made a complaint against the Lisbon CT store !!! It was the waterford CT store !!! Waterford is horrible and I never complained once about LISBON. Obviously the store is getting transactions messed up. I finally got these refunded in Waterford Ct! Never again will I go there. The Lisbon,CT is wonderful... Never made a complaint against them only waterford ct. The waterford CT has horrible customer service and lousy selection of attire. Lisbon has wonderful customer service

Review: [redacted] - If you find a lower price on an identical item (brand and model number) currently available for sale at a local retail store, we will match it. Just bring in the retailer’s ad at the time of purchase. We will not price match rebates, coupons, bonus offers, including BOGO offers, free offers, and gift card offers, clearance, including closeouts and used items, limited-quantity or out of stock items, prices advertised only as a percent off or dollar off, services or another retailer’s pricing error. We reserve the right to verify a retailer’s price and the availability of the item.

I paid 39.99 for a set of knives which were on sale at a local retail store and in stock for a price of 26.87. The manager would not match the price in light of their winning price guarantee.Desired Settlement: I would like to be refunded the difference.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding our price matching policy. We have reached out to Mr. [redacted] to come to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods

Review: I ordered an item on sale from Dick's Sporting Goods' website on Saturday for $32.50. The order was inexplicably canceled without any notification. Now, Dick's is telling me if I would like the item, I will need to place a new order and pay the full price of $65. The item I ordered has been in stock throughout this process, up to and including this very moment.Desired Settlement: I would like the item I ordered at the price I ordered. Although, my chief reason for filing this complaint is to notify someone of what appears to be dishonest business practices. If I don't get the item and Dick's doesn't get my business, I won't be upset.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We sincerely regret to hear of Mr. [redacted]'s concerns with his online order.

DICK'S Sporting Goods understands the importance of our customer’s satisfaction with all transactions made with us, either online or in a store.

From further investigating Mr. [redacted]'s complaint we have confirmed that over the course of two weeks we reached out to Mr. [redacted] directly a total of five times to assist with finding a replacement item for his cancelled order or assisting with a refund. Mr. [redacted] was not available on any of these occasions but did eventually call us back and decided to proceed with a refund.

It appears that we have come to a reasonable resolution for Mr. [redacted].

Thank you and best regards,

DICK'S Sporting Goods