Dick's Sporting Goods Inc

Review: I called this store in regards to an item. Attached is the picture of the item I called about. The employee I spoke to stated that they had the item in stock and confirmed the price stated on their website--which is $99.

I drive an hour to this store and arrive at 1:30PM on 2/12/16. I wait 30 minutes for them to bring this item out and while I am at the cashier ready to pay, another employee comes up to me and tells me that this item is a combo item and instead of $99 it is $199.

I told the 3 employees standing in front of me--the employee who brought out the item for me, the cashier, and the third employee that stated that it was a combo only item-- that no where on the website was it stated that it was a combo item and nor did the employee at that store stated that it was a combo item when I had called before making the trip.

They all looked at me and didn't say anything. I did not even get an apology for having wasted 2.5 hours of my time. I left the store with nothing to show for it excepted wasted time and gas that it cost me to make the trip.Desired Settlement: I would like for this business to sell me the item as advertised--which was $99. And I would like this item delivered to my doorstep by the business--free of any shipping charges.

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience both online and in-store. We regret to hear about xxxxx's concerns regarding the pricing of a Fitness Gear Heavy Bag Stand.We reached out on 2/18/2016 via phone and again on 2/19/2016 via phone and email to get more information on the pricing discrepancy and to offer our assistance. After hearing back we were happy to honor the online price of the item and make sure that the expectations for shipping costs were met. We followed up on 2/25 to ensure the customer was satisfied and check that there were no additional issues with ordering. We regret any misunderstanding or confusion but are confident that our outreach and resolution were to the customer's satisfaction. Thank you and best regards,DICK'S Sporting GoodsCustomer Service

Review: I ordered some clothes on cyber Monday said it would be shipped from wearhouse 1-2 business day . One week later I called they had locate order then sent me a email saying they canceled my order due to high demand . They did take my money then issued refund . Worst customer service ever did not offer to get a similiar item or nothing will never ever do business again .Desired Settlement: I would like the item I purchased....

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related his Cyber Monday purchase, which resulted in an order cancellation. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that that Mr. [redacted] experienced. With so much interest in these very special events through our stores and online, the product availability can diminish depending on demand.

Please note, that Mr. [redacted] was not charged for a purchase of an item. Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our online agents were issuing a 10% discount code to our customers that can be used on their next purchase (Mr. [redacted] should refer to the terms and conditions of that discount offer).

It our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination. If Mr. [redacted] has any other questions or concerns, he may contact our Customer Service team at ###-###-#### and an agent will attempt to try to locate the product if the item has become available.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased a Pro Form Treadmill from Dick's in March. At the time of purchase I was not informed that all future dealings regarding my purchase would have to go through a third party ([redacted])and if I need to return the item I would have to arrange that through the manufacturer because Dick's does not accept any returned merchandise.There were problems getting a delivery date due to conflicting schedules so it took a month for me to get the machine. That was understandable. BUT, when delivered and set it the treadmill did not work. The technician stated that it needed a new computer card and that it would be order and delivered within 7-10 days. Three weeks later, I called only to be told that the paper work was lost and they were working on it. They sent another technician out to repair a brand new machine that had not been used only for him to tell me a new computer card was needed. It's been two weeks and I still do not have a working treadmill and not part has been delivered. I went to the store last night to inform them that I wanted to return to product only to be told that I have to go through the manufacturer for that. I purchased the treadmill by opening up a new credit account and I want all monies paid returned.I do not believe that this is a fair business practice. I have a brand new treadmill that has been sitting in my home for two months and it has never worked and I have been patient regarding My 6th Man repairing a new product. I am totally disgusted with Dick's and their customer service. I want nothing more to do with that company.Desired Settlement: Refund I would like for Dick's to arrange for the return of this item and a refund of all monies paid.

Business

Response:

In reviewing this Revdex.com complaint, our records are showing the exact same complaint under Case # [redacted] for Ms. [redacted]. Our office has on record the following response:

Dear Revdex.com,

It is always our goal to ensure our customer's satisfaction and years of enjoyment from the equipment and services selected from our stores.

I have reviewed Ms. [redacted]'s complaint regarding her ProForm treadmill. We sincerely regret any frustration or inconvenience Ms. [redacted] may have experienced.

Ms. [redacted] did purchase her treadmill on 3/17/12 along with delivery and assembly services. Our valued customers receive information regarding the scheduling process, which includes a wait time of 48 hours in which a delivery technician will contact our customers to attempt to provide scheduling openings (appointments are offered Monday through Friday during normal business hours).

Several attempts were made to schedule Ms. [redacted] however, she expressed the desire to have a Saturday delivery, which typically falls outside of the delivery options and are subject to availability. We are pleased that Ms. [redacted] received her treadmill on the first available Saturday, which was 4/7/12 before Easter Sunday.

We were disappointed to hear that Ms. [redacted]'s unit was not performing the way it should upon delivery, which is not an ideal experience. The technician attempted to recalibrate the treadmill to make the adjustment. Last reported to the delivery company and to our store manager, Ms. [redacted] expressed that the situation was resolved. Since receiving this latest Revdex.com notice, our store manager has attempted to contact Ms. [redacted] several times to discuss any unresolved issues and to ensure her satisfaction.

We would encourage Mr. [redacted] to return our store manager's (John) call to discuss any next steps to provide her with a timely remedy.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: On June 8th, 2013, I went to Dick's Sporting Goods in Whitehall Pennsylvania, and purchased an item. On the receipt were "in-store promotions", one specifically being, "Take an extra 50% off the lowest ticketed price on ALL LIVESTRONG Cardio Equipment." "Offer valid in-store only. Selection varies by store. Quantities limited. While supplies last. See store for details."When I showed the store manager the receipt and stated I wanted the Livestrong LS 15.0E Eliptical, which is listed at $749.98 for 50% off. She is surprised by the receipt and states that she can not authorize that big of a discount and has to call regional manager for confirmation. Regional Manager states the receipt is an error and it is suppose to state "50% off original price" and that is for all Livestrong cardio equipment. As I looked at the other Livestrong equipment to see if it was 50% off original price, I noticed that was not the case. I looked at store manager and she replied, "I know what you are going to say, that the equipment is not marked according to what regional manager is claiming."I filed a complaint with corporate customer service and customer service supervisor agreed with me but stated there is nothing that they are going to do. I stated if I returned an item to store for refund without a receipt,, they would give me a refund of the "lowest ticketed price" for the year not original price. The representative agreed, but reiterated there was nothing that he could do.Desired Settlement: I would like the 50% off listed price, $749.98 at time of my purchase which is printed on my receipt.

Business

Response:

Dear Revdex.com,

In researching Mr. Boyer’s complaint, our office was able to find his loyalty membership account in which we can view his purchase of the LS 15.10E Elliptical for on June 8, 2013.

Our records show the following transaction details:

· The price of the unit purchased was $1,499.99 as shown on his receipt.

· This unit was discounted 50% as advertised at $749.98.

· Additionally, he received another 10% discount (totaling $75) generated from another promotion.

We regret any misunderstanding or inconvenience regarding our promotional offers. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon including limiting the offers within a transaction or store visit.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchase a set of golf clubs that qualified for the no charge fitting. It took me about five times to have anyone perform this task. Since I commute to work for the week in Orange County, I tried to set it up on the weekend. I tried the store in El Cajon and found that the person the does the fittings only worked one day of the weekend so I phone again on that day, Saturday, only to find that the technician was not in that day. So I tried the store at Sports Arena, a total of 3 times. On the last try, the person who answered the phone in the golf department said that their technician was in that day at which time I asked if I could come on over. The answer was yes. When I arrived, I was told that the technician did not do fittings on the weekend to I insisted due to the situation. (After waiting awhile, I realized that the real reason is that the store is understaffed). I had the clubs fitted for length and the technition said that he would have to add some length (I expected this) and to build up the grips (also expected). We made arrangements for me to pick up the clubs on the 13th afterwhich I was to return on the 21st fix the lie angle if necessary. I was to be called anytime on the 21st to make easy on the technician.On the 21st, I needed to have my truck estimated for damage incurred at the autoshop so I called the Dick's to arrange something so I did not have to make two trips. When I asked for the golf department and asked for the techincian, I was told that he would be in on Monday (Why am I not suprised). I now have an unfinished fitting and two hybrid clubs that need to have the grips build up and no way to have them finished. The manager did not care one bit.Desired Settlement: Force Dick's to honor their agreement to fit the clubs during the weekend so I can play. Otherwise, I will have to file a small claims suit to recover the money needed to finish the job.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding delay and disappointment in receiving services completed.

Our records show that Mr. [redacted] had contacted our office on December 11, 2013 to advise us that the work had taken approximately 3 months to be completed. We understand the importance of timeliness and professionalism of having a customer's product serviced. We apologized for this delay and our agent reviewed the customer’s concerns with the store. In order to restore Mr. [redacted]’s confidence in our brand, we requested that the customer email us the receipt for the replacement grips, as we would compensate him with a gift card. Mr. [redacted] promptly provided the receipt information via email, at which time we then requested him to reply with his mailing address to send the gift card. We did not receive a response or follow up call from the customer in order to send the gift card.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: On May 8th I conducted business at Dicks South Hills Village store. My receipt had a message on it that indicated that if I participate in a survey, I would get a coupon for $10.00 off of my next purchase of $50.00 or more. I took the survey and printed out my coupon, which I have enclosed. After printing the coupon, I tried to read the fine print with my reading glasses. The print is so ridiculously small, I could not read it. I headed to the store to purchase trap shooting 12 gauge shells. Once at the store in the sporting section, I could not find a store representative. Once finding one in an adjacent department, I asked if this coupon could be used. They could not read the coupon either, and indicated that they thought it was fine. I then proceeded to the checkout register, and waited in line with my heavy carton of 10 boxes of shells. Once at the register I was informed that the coupon was not good for ammunition. I asked the man to point out on the receipt where this was. He also had a difficult time reading the receipt, but he tried to point out where it was. I could not see it. The print is too small. My complaints are: 1) Why on earth is the print is so ridiculously small that an older person cannot read it even with reading glasses? 2) Why would a customer who is willing to take a survey and is promised a coupon for $10.00 of off a $50.00 purchase be LIMITED on what he can buy? I mailed a letter to Dicks the following week. In it I ask for a $10.00 check from Dicks Sporting Goods. I do not want another coupon, or a gift card. I deserve receiving a $10.00 check for the purchase that I already made. I never received a reply. It seems like Dick's is willing to lose thousands of dollar from me, my family and friends, who now refuse to shop there, rather than win a customer over with great and fair service.Desired Settlement: I would like a $10.00 check from Dicks Sporting Goods, and a personal apology from the South Hills Village store manager, and their corporate offices, who BOTH ignored my letter that I sent to both locations.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

In reviewing this matter, our office did respond to Mr. [redacted]’s original complaint through our office back on October 23, 2013. As a goodwill gesture, we issued Mr. [redacted] a $10 gift card for the inconvenience and we sent it to the mailing address provided in his letter. The customer redeemed the gift card on December 20, 2013 during an online transaction.

It is our hope that Ms. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Went into Dick's looking for a Penn Spinfisher 4500 fishing reel, which they had instock. Inquired about their " winning price guarantee" ( a price match policy ) and the first question I was asked was what the price difference was. I told them I did not know the difference because they had no price on their reel, but I thought it was around twenty dollars. The sales person immediately said they wont price match that and if it was like four or five dollars they could do it. I stated that I would purchase the reel if they matched Wal-mart's price. The salesperson then said that walmart was not one of their competitors and they would not match the price. I then said anyone with the same product is their competition and sated that I have cash now and that should not turn Way a Customer. Had the exact same response from the store at citrus park mall which I will be filling a separate complaint. I think store mangers should read and understand the wording of The Winning Price guarantee. I have been a long time customer of dicks and in just the last two years I have purchased a canoe, kayak, savage rifle, hundreds if not thousands of dollars in freshwater and saltwater fishing gear, a couple thousand rounds of ammunition as well as clothing, shoes and a large tent. They won't see me back. ThanksDesired Settlement: I would like people to be aware of this false advertising and lack of employee knowledge of company police.

Business

Response:

It is always our goal to ensure our customer’s satisfaction by offering quality brand products, store services and the best customer care to all of our valued customers. Please know that we regret to hear of any inconvenience or disappointment that Mr. [redacted] may have experienced related to his inquiry made at the store, as well as our corporate office, in regards to our price matching policy.

Review: I return a shirt to the store the same day we purchased it. I have the receipt, and the transaction seemed to be normal. The amount was never transfer to my bank account, and the store's customer service is quite unhelpful to fulfill a refund.I spent 5 hours of my time trying to fix this situation without any resolution, Dick's Sporting Good is sending me back to my bank to investigate the issue. The problem is that without a number or information from Dick's regarding the refund, US Bank can't do anything to help me.Desired Settlement: I would like to receive the refund that is owed to me according to the receipt I am enclosing. I also expect a remuneration for the time wasted, and the 90 miles I needed to drive to Lexington to dispute this transaction. It is becoming more expensive for me to continue fighting this issue that what the refund entitled. I am not unreasonable, I am not going to charge my hourly rate for this non-sense. However, I do expect Dick's Sporting good to make an act of good faith.

Business

Response:

Dear Revdex.com,

This response is to address Dick's Sporting Goods action in regards to Mr. XXXXX's refund transaction made at the Fayette Mall Dick's Sporting Goods location in Kentucky on July 6, 2014. We understand Mr. XXXXX's frustration and want to express our apologies for the time that has been spent on this matter.

When Dick's Sporting Goods Customer Service received the Revdex.com complaint the Supervisor left a voice message for the customer. The voice message was left for Mr. XXXXXX on July 24, 2014. In this message a reference number was provided to Mr. XXXXXX which referenced the processed refund from Dick's Sporting Goods Bank Processor. Our transaction history indicates that the initial item in question was purchased with other merchandise on July 6, 2014 at 5:02 pm. This initial purchase transaction was processed as a Debit/ATM Transaction. Moments later at 5:11 pm customer returned the one item in question at a different register. This refund transaction was processed back to the same card but as a credit transaction. Our Bank Processor for Dick's Sporting Goods shows that the refund was processed and the reference number provided to Mr. XXXXX was to validate this refund. Since I did not reach Mr. XXXXX by phone I also sent an email with the above information.

Mr. XXXXX replied to my email saying that he still did not receive the refund in the amount of $55.63 and the reference number provided did not come up with any information. I then tried to reach out to Mr. XXXXX's Card Services merchant team. The Card Services Customer Service would not provide me any information for security purposes as I was not the cardholder. They advised me to have Mr. XXXXX contact the customer service number on the back of this specific card/account and they would be able to view all the transaction and information with him.

I followed up again with Mr. XXXX by email on July 29, 2014 to give this direction. I asked the Mr. XXXXXX to keep in the loop of the outcome with his Card Service company.

At this time, Dick's Sporting Goods has been able to verify the refund transaction and provide a reference number to the customer of the processed refund. Being that the refund was processed as a credit I am told that it can take up to 30 days or the next billing cycle statement to show on the account. I ask Mr. XXXX to continue to keep in touch with me regarding this matter. Mr. XXXX has our email communication and Dick's Sporting Goods Corporate Customer Service Number to reach us directly.

Sincerely,

Dick's Sporting Goods Customer Service.

Review: Dicks advertised Sunday 4 Oct 15, Remington 22LR 525 count for $27.88 and did not get/have any at either store and would not provide a rain check.Desired Settlement: DesiredSettlementID: Delivery

Deliver merchandise at advertised price and reimburse me for the gas I used going to their store for a wasted trip.They still don't have the advertised merchandise!Appears they are using a bait and switch tactic.

Business

Response:

Dear Revdex.com, Our office worked with the local store to bring this customer to a satisfactory resolution. Thank you,DICK'S Sporting Goods

Review: I recently made an online purchase at Dickssportinggoods.com for a pair of Vortex Diamondback 10X42 binoculars. The sale price on this item was $129.99. I placed the order on 11/27/2015 around 9AM Alaska Time. During the online order I was not made aware that the item was no longer in stock, I actually received an email shortly after giving me an estimated delivery date of 12/8/15. The total amount I paid for the binoculars was $142.66 due to Tennessee sales tax (it was more cost efficient to mail to package to my parents than to pay the almost $42 in shipping to Alaska). I could have very easily gone to Cabela’s and purchased the same binoculars for $129.99 because we do not have sales tax in Alaska.

Over the next few days I begin to receive emails stating that my order was still being processed. On Friday December 4, 2015 I received another email stating my order had been cancelled but I was not given a reason. Once I received the email I called Dicks Sporting Goods online customer Service to inquire as to why my order had been canceled. After being hung up on I was finally able to reach Angie a nightshift supervisor. She informed me that being a nightshift supervisor there was very little she was able to do and the best she could do would be to put in a request to have another supervisor contact me within 2 business days. She again guaranteed that I would receive a call before the end of business day on Tuesday Dec 8th. After not receiving a call on Tuesday I called again Wednesday night and spoke with a gentleman, having again to explain the entire story and was guaranteed a phone call back on Thursday from a dayshift supervisor. After not receiving a call Thursday I called back on Friday and was told to contact the corporate office directly and was given the phone number.

I quickly called corporate and was told I could not have the item I ordered because it was there policy not to give out rain checks for discounted items. Instead, I was given a 25% off coupon and was told that it should bring me to the $100 savings I should have gotten when I originally did my online order. This information was incorrect. The binoculars retail for $229.99 and I were able to purchases them again with the 25% off I was giving I would still have to pay $172.49 which is not the savings I was originally given.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time while we attempted to fulfill the order. We understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret any disappointment. However, due to the popularity and high demand of the online Holiday deals, our site did cancel the order, as the units available did deplete. With so much interest in these very special events, product can go quickly in some cases.

In an effort to attempt to secure our customer’s satisfaction, we offered a 25% discount for Ms.. [redacted]’s next order. We understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Ms. [redacted] confidence in another purchase.

Thank you and best regards, DICK’S Sporting Goods

Consumer

Response:

Review: We ordered a canoe from our local Dicks sporting goods in Reading, PA. An hour after we ordered it we called and cancelled over the phone. We were told that cancelling an hour after the order went in would not be a problem and that we would not be charged nor would it be shipped because it was early enough, we were informed. 2 weeks later though I received an email saying my card had been charged and the canoe was shipped! I called and spoke to customer service and they apologized saying it was cancelled but somehow the message didn't get to the shipper. She then stated that Dicks would refund me my shipping charge but could not refund me the money till the canoe was refused by us. We waited a few days and nothing came. We called again and were assured that if we call the freight company shipping that was shipping the canoe and let them know we refuse it they could speed up our money return. So we called and did all the leg work to refuse the canoe. After we were done we called Dicks and let them know. We were then assured we would receive our money back by the beginning of the week, Monday. Monday came and went and it is now Thursday and we just got off with a "Supervisor" letting us know we will not get our money back till they receive the canoe, even though they could see it was refused and returned in the computer and had us go through all that leg work. Their excuse was it was policy, when I informed him that another Supervisor before told us our money would already be here, he said they were mistaken or that I was ill advised! SO now we still are awaiting our refund for a canoe that was sent out by their mistake 3 weeks ago! Not only has this caused us stress, but it has caused us financial stress and hardship as well. They are not a company that is reputable or takes care of their customers and will lie to make an means to an end or to pacify you.Desired Settlement: My desire is that they would pay as soon as possible.

Hi,

I just wanted to let someone know that this is the first order I've placed and purchased at Dicks and when I went to the local store at Coronado Mall in Albuquerque, NM the staff was extremely rude and just point led at the computer they use for online orders and refused to help me beyond that. Their computer didn't recognize my order number and I had to work for 15 minutes to get someone to help me. Once I finally got some assistance they had to search for my order for another 20 minutes and acted as though I was troubling them.

I'm really disappointed in my experience with this store as I had hoped I'd found a new place to shop for my kid's sports supplies.

I wanted to let you guys know as this has convinced me not to shop at [redacted]'s and I'm sure it's having the same effect on other potential customers.

Review: On 5/01/2013 I purchased a Nike duffle bag from Dick's Sporting Goods for $35.00 plus tax. I selected this bag on the recommendation from the aisle clerk to use as a baseball equipment bag. The clerk at the register suggested I purchase the protection warranty plan for replacement of the product for 1yr after purchase for $3.99. He said I would get a replacement product or a certificate for merchandise if the product had any problems. After minimal use, the bag ripped at the seam where the strap handle is attached. I contacted the Dick's "No Sweat Protection Plan" and was told it was under Nike's warranty and I would have to contact Nike. Apparently the Dick's plan is not valid and should not have been sold to me, because the Nike warranty supersedes it. I was told I could apply for a refund from Dick's on the warranty, but it would be prorated so is worthless 7 months later to bother. I contacted Nike and they say they are not connected with the Dick's warranty. In the meantime, I have now had to pay $11.99 (for a box and shipping) out of my pocket to send it back to Nike to see if they even will fix or replace it. I have now paid the price of the bag, a worthless Dick's warranty and shipping costs (about $54) for a bag I only purchased because I thought I was covered if it didn't hold up.Desired Settlement: I would like to know that Dick's is no longer misleading customers to pay for a worthless warranty plan that doesn't cover what they are purchasing.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Ms. [redacted]’s complaint regarding her May 1, 2013 purchase of a NIKE duffle bag. We understand the importance of a product meeting the needs of the customers’ expectations for performance and/or durability.

In reviewing this matter, our office was able to see that the customer filed a claim and a refund was issued in January for $37.80.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

The information contained in this message and any attachments (collectively, the "Transmission") from Dick's Sporting Goods, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.

Consumer

Response:

I did finally receive a refund from Dick's, but want to note that when all expenses and efforts are considered, it failed it it's original illusion of getting refunded for what I bought if it failed. The original purchase price was refunded, but not the warranty additional price, the $12+ cost of sending it to Nike first, many phone calls and emails to Nike and Dick's sending me to the other each time. The warranty I was sold sounded as if I would get a bag or a refund, but was costly and would not have finally produced anything for me (finally about $20 less than the monies I was out for a $35 bag). This was a very lightly used bag which tore at the seams. In the end, we purchased a Under Armour bag which is even lighter, much better made and is working out fine. In the end, I hope the result from this is that the warranty process is reviewed by Dick's and that people stop buying Nike products, because they are cheaply made and are out for a buck in their pocket.

Review: I bought a pair of Nike Vonmero shoes from the Dick's Sporting Goods Store on Skibo Road in Fayetteville, NC. The shoes have a defect in the right shoe. I originally thought the defect would work itself out, thinking it had something to do with an air pad. But after running in the shoe the defect did not go away. The defect is only in the right shoe. So I went back to the store to see what the store could do for an exchange of the shoes. I was told that Dick's does not take back Nike shoes. That I would have to send them back to Nike. I also asked if they could print out a copy of my receipt since I bought these shoes under my Dicks Reward card. They were able to verify I bought the shoes but wouldn't print a receipt. So I go no help from the store I bought the shoes from. I went through the Nike Return policy and paid $10 to ship them to be inspected. But they returned it to me stating that authorized dealers are able to handle these returns ant the store level. I have spent $120 on shoes, another $10 on trying to get what I thought I paid for. My desire is to have a good pair of running shoes.Desired Settlement: Just would like a replacement of the shoes.

Business

Response:

Dear Revdex.com,

Our office has successfully worked to find a satisfactory resolution for Mr. [redacted].

Thank you,

DICK'S Sporting Goods

Review: I purchased an extended warranty on a fit bit force in January of 2014. The fit bit came a part and I called up the customer service team at Dicks to initiate the warranty. When I originally bought the extended warranty, they indicated all I would need to do was return to Dicks if there was an issue. When I called up customer service, the told me at first that I bought the warranty through fit bit and I had to contact them. I then asked for a supervisor and they indicated that the warranty did not start until after the regular warranty ended and I would have to contact fit bit.I feel that since I bought a warrant through Dicks they should honor the warranty.Desired Settlement: Refund the fit bit price and cost of the warranty or replace the fit bit.

Business

Response:

Dick's Sporting Goods would like to apologize for the delay in responding to this complaint. We have been researching the online order and trying to locate the Dick's Sporting Goods warranty purchased for the customer's Fit Bit Force. Below is the information we have obtained.We were able to locate Order # [redacted], which is in the name of RXXXXX [redacted] not BXXXXX [redacted]. This order was January 7, 2014. With the Fit Bit Force product no purchase of an extended warranty was placed online at the time of initial order made by R. [redacted]. The Fit Bit Force ordered online was then exchanged at our Dick's Sporting Goods Store on January 10, 2014. This transaction is captured on [redacted]'s ScoreCard Account. There was no purchase on this date of an extended warranty applied for the Fit Bit Force.Since FitBit has a one year manufacturer warranty, we advise Mr. XXXXX to reach out directly to the manufacturer as previously discussed. They can determine if the Fit Bit Force is defective and honor the one year warranty. If Mr. XXXXX did purchase an extended warranty through Dick's Sporting Goods, we apologize that we do not have record of the product being registered or the warranty purchased. In order to best assist, we ask that Mr. XXXXX call our Corporate Customer Service Office at ###-###-#### so we can validate his warranty and submit a claim for the product. We would be more than happy to assist with the additional information.We apologize for the delay and inconvenience. Sincerely, Dick's Sporting Goods

Review: To Whom It May Concern:I had very unpleasant shopping experience in Dicks Sport Goods, New Hartford store NY. The whole situation makes no sense to me at all!On 11/27/2014, the Black Friday Doorbuster Night, I went to the stores Firearm Department to buy 10/22. By following the State Law, I filled out and submitted the required background check forms. Then I was told that my background check was delayed. They told me that I have to wait days if not weeks for the response and I could still get the same promotion. Two weeks later, I called back to check the status, in the first call I was told that they could not find my documents and asked me call later again. In the second call, I was told that because they still could not find my documents so I needed to go there physically to file the form again. So I got there and then was told that I could not refile because my status was VOID since the FBI didnt respond within three days. I left but there were so many unanswered questions I went back to Dicks again for answers. The guy in the firearm department told me that with the VOID status, I cannot buy any firearms from Dicks forever, even anyone lives in the same address. Then I asked how I could get rid of the VOID status? He told me that I could try to buy firearm in other gun dealers if I passed there I could buy firearm in Dicks, because it went through the same background check system or I had to appeal in FBI website. Then I bought a firearm in [redacted]. After that, I called Dicks, the manager of the firearm department picked up the phone, when he knew that I bought firearm in other dealer he was very mad and rude until I told him what I did was exactly what his guy told me, he soften his voice and told me that those information was totally wrong, which means, even I got PASS in other store my VOID status in Dicks still exist. According to the managers rule, I need to wait for 30 days after the first background check and refile again. 30 days later, I called the manager to see if I can refile the background check, he told me that I could do it but I didnt get the same promotion anymore because the background check was VOID. There are so many conflicts that I dont understand:1.On the Thanksgiving Night I was told that delay will be days if not weeks then why it was actually VOID in three days?2.If it is already VOID, why should I wait for another 30 days until I was allowed to refile? Waiting for 30 days wont change anything. That makes me wonder if this is because the manager doesnt want to sell me the 10/22 at the promotion price so make me to wait longer to make the excuse sounds more reasonable? 3.Many other firearm dealers told me it the FBI does not respond in three days the Law allows the dealer to do the transfer. I am just wondering if the Dicks law is deferent?4.After went through all those ordeals (including several times of one hour driving back and forth, and even bought another firearm from other dealer I don really need just to get rid of the VOID status in Dicks.) due to the fault explanations from different Dicks employees, the final answer I got turned out to be: YOU DONT GET THE SAME PROMOTION BECAUSE WE HAVE THE RULE!!5.As a customer, now I am afraid to shop in Dicks because I just dont know which are the employees rules, which are managers rules and which are the Dicks rules or do they simply create rules as they need. And which rules to follow. I just want an explanation from DICKs, Thanks a lot.Desired Settlement: I want an explaination from Dicks. I want the Blackfirday Doorbuster promotion to buy the 10/22. I want the compansation for all the loss of time and money cost by their conflicted rules.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding the November 27, 2014 store visit to our New Hartford, NY retail location. In reviewing this matter, we do show record that Mr. [redacted] filled out the 4473 and the status update for this transaction was deemed “delayed” by the Federal Bureau of Investigation (“FBI”). For the purpose of clarification, all firearm transactions are submitted to the FBI database for a background check. Prior to proceeding with a sale, DICK’S Sporting Goods awaits a status update to determine if we can proceed with the sale or if it would be denied. The status updates would be either “proceed,” “cancel,” or “denied.” There is not a “void” status. If the waiting period upon receiving a “delayed” status exceeds 30 days, DICK’S Sporting Goods must then void the transaction as regulated by the Bureau of Alcohol, Tobacco and Firearms (“ATF”). Once the transaction is voided, the customer can resubmit their 4473. We want to take this opportunity to express our sincere apologies that the time line was not properly communicated to Mr. [redacted]. For this inconvenience, our office will issue a $50 gift card. We understand that this does not make up for the lack of communication, we do hope that we can restore Mr. [redacted]’s confidence in another purchase. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards,DICK’S Sporting Goods

Review: Dick's Sporting Goods advertised a Savage Arms 320 Security 12ga Pistol grip Ghost ring sights with 'FREE 100 rounds Buckshot (a $119.80 value) with purchase for a Black Friday purchase (11/27/2015). I purchased this shotgun on 11/27/2015 and was told Dick's Sporting Goods was out of this ammunition at the moment but should have some in on Tuesday 12/01/2015. Dick's Sporting Goods did not receive any ammo on Tuesday 12/01/2015. I have returned to the Oro Valley store every (2) weeks and have been told the same thing, "we don't have any".

On 12/05/2015 an associate told me if he had enough (5) round boxes, he would give them to me. Of course there were only (6) boxes. On 12/26/2015 they had a shelf full of (5) round boxes, but was told they couldn't give out (5) round boxes and I would have to wait for (50) or (100) round boxes to arrive.

While I have been told they have my name and phone number on a list in the back, I am beginning to think that this is not true. Seems like they are waiting for all purchasers of the shotgun to give up on the ammo or lose their receipt.Desired Settlement: I would like Dick's Sporting Goods to fulfill my purchase I made on 11/27/2015 of "FREE 100 rounds Buckshot (a $119.80 value) with purchase". It's already been (2) months.

Business

Response:

Dear Revdex.com,

We have reached out to Mr. [redacted] to reassure him that the promotional ammunition is en route to his local store and we will follow up with him upon its arrival.

Thank you and best regards, DICK'S Sporting Goods

Review: I tried to order gold clubs online. However, my shipping and billing address were different, so I was unable to complete the transaction. This didn't stop Dick's from putting a hold on my account for 3X the amount (the golf clubs were $199.99). It caused an overdraft on my account and no one from Dick's would help me. I am unable to use my bank account! I never even placed an order and they won't release my money. This is unfair business practice!Desired Settlement: Release the hold on my account and pay for any charges due to overdraft

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the inconvenience surrounding authorization charges. When an order is placed, the payment amount is authorized and held by a customer's financial institution at the time the order is placed to confirm the card is valid. Please be assured, this is not a charge and this authorization will be removed. For credit or debit cards, this authorization hold usually drops off within 3 -5 business days, however it depends on your financial institution as to when it is released. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Best regards, DICK'S Sporting Goods

Consumer

Response:

I understand a hold placed on a pending order. However, this order was never confirmed. In addition, the hold was for three times the original amount. I am a college student and not having access to my funds for five days for merchandise I didn't receive seems to be an unfair business practice. I have called Dick's Sporting Goods on several occasions without any help. The last time I was told the hold would drop is Monday evening. It is Tuesday and the funds are still unavailable.

Regards,

Review: I bought Nike Golf Clubs in June of 2012 from Dick's. I asked if I would have any problems wit a graphite shaft with my swing speed and type and they assured me that I would not have any problems. After 10 rounds of golf two clubs have shattered after clean hits. Their manager, after calmly explaining the situation tried to walk away without any attempt to resolve the issue. Product_Or_Service: Nike MachSpeed IronsDesired Settlement: Replacement Either a replacement of a comparable set of clubs of a different brand or a refund of the club value. They can keep the old set and resell them.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his Nike set of golf clubs purchased last year. We understand the importance of a customer’s product selection meet their wants and needs.

DICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receipts. Beyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage.

In this case, the manufacturer, Nike could make the determination of whether Mr. [redacted]’s effected clubs are defective and present options as to whether their service center can repair or replace the specific clubs. If there are indications of accidental damage (which does occur with golf clubs), Nike will offer the consumer an option to pay for repairs if the clubs are able to be restored otherwise they will send them back to the consumer.

While our office would not be extending a replacement set of clubs or a refund for this 2012 purchase that is outside of our 90-day policy, we would encourage Mr. [redacted] to contact Nike to discuss his options.

It is our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination. If Mr. [redacted] has any other questions or concerns, he may contact our Customer Service team at ###-###-####.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

DICK’S Sporting Goods

Review: This complaint is for web order number [redacted] from golf galaxy online on 28Nov13. First shipment attempt was made on 02Dec13 with tracking number [redacted]. UPS could not find address saying address given was a PO Box. This is in fact incorrect. The address given by customer was [redacted], which is not a PO Box. After speaking with UPS multiple times and trying to explain the address given was not a PO Box, UPS shipped the packages back to Golf Galaxy in Atlanta, GA. The shipment was delivered at the dock on 09 Dec 13. After contacting Golf Galaxy about the UPS discrepancy on 11 Dec 13, an additional address was given to Golf Galaxy, as this was Christmas gift, so that this gift could be delivered by Christmas. Golf Galaxy said they would ship to the new address as soon as they got to the dock and verified the package was at the dock. I contacted Golf Galaxy on 15 Dec 13, 16 Dec 13, 18 Dec13, 20 Dec 13, 21Dec13, 23Dec13 requesting they ship the purchase to the new address so that the recipient could get the gift by Christmas. After each contact a golf galaxy supervisor told me that they could send a request to the warehouse but had no control when they would ship it back out. Finally, after speaking with supervisor [redacted] on 23Dec13, she reached the warehouse and they overnighted the package with the new address of [redacted]. They sent the shipment confirmation on 23Dec13 with tracking number [redacted]. Next day tracked the package and 902am on 24 Dec 13, UPS started the process of returning to sender with an explanation of "multiple tracking numbers were found on package". Golf Galaxy neglected to remove previous tracking numbers upon re-shipment. UPS gave alternate tracking number of [redacted]. Called Golf Galaxy on 24Dec13 requesting refund and was told would receive it once shipment was delivered. Shipment was delivered to dock on 30 Dec13 at 8:44am.Desired Settlement: Contacted Golf Galaxy on 27Dec13, 31Dec13, and 03Jan14 requesting status of refund. Golf Galaxy said that they have yet to recieve the shipment, which is not true. If you pull up both tracking numbers [redacted], [redacted] and check the proof of delivery it shows shipment was returned to sender on 30Dec13 at 844am and left at dock. All I am requesting is that I get a full refund for the product I never recieved.

Business

Response:

Dear Revdex.com,

Please be assured that is is the goal of both DICK'S Sporting Goods and Golf Galaxy to ensure our customers complete satisfaction.

In reviewing Ms. [redacted] complaint, there does seem to be some confusion perhaps regarding orders from the two different sites, www.dickssportinggoods.com and golfgalaxy.com and addresses provided by the customer. In researching this matter, our office has found the two orders and dates associated with the following for Ms. [redacted]:

1. GolfGalaxy.com order was placed on 11.28.13 for Machspeed X 4-Aw mens golf clubs for $269.99 with the address of [redacted] address

2. dickssportinggoods.com order was placed on 12.28.13 for the same set of golf clubs for $26.99 with the address as [redacted] address which does not seem to be found by UPS or USPS as a shipping address

We would like to apologize for any confusion or misunderstanding that Ms. [redacted] has experienced at this point in time. In order to best understand the receipt of orders and request for a refund, we ask that Ms. [redacted] contact our customer service department at ###-###-#### and ask to speak with a customer service representative who can ask some clarifying questions in an effort to best provide a remedy.

Regards,

DICK'S Sporting Goods and Golf Galaxy Customer Care