Dick's Sporting Goods Inc

Review: I return a shirt to the store the same day we purchased it. I have the receipt, and the transaction seemed to be normal. The amount was never transfer to my bank account, and the store's customer service is quite unhelpful to fulfill a refund.I spent 5 hours of my time trying to fix this situation without any resolution, Dick's Sporting Good is sending me back to my bank to investigate the issue. The problem is that without a number or information from Dick's regarding the refund, US Bank can't do anything to help me.Desired Settlement: I would like to receive the refund that is owed to me according to the receipt I am enclosing. I also expect a remuneration for the time wasted, and the 90 miles I needed to drive to Lexington to dispute this transaction. It is becoming more expensive for me to continue fighting this issue that what the refund entitled. I am not unreasonable, I am not going to charge my hourly rate for this non-sense. However, I do expect Dick's Sporting good to make an act of good faith.

Business

Response:

Dear Revdex.com,

This response is to address Dick's Sporting Goods action in regards to Mr. XXXXX's refund transaction made at the Fayette Mall Dick's Sporting Goods location in Kentucky on July 6, 2014. We understand Mr. XXXXX's frustration and want to express our apologies for the time that has been spent on this matter.

When Dick's Sporting Goods Customer Service received the Revdex.com complaint the Supervisor left a voice message for the customer. The voice message was left for Mr. XXXXXX on July 24, 2014. In this message a reference number was provided to Mr. XXXXXX which referenced the processed refund from Dick's Sporting Goods Bank Processor. Our transaction history indicates that the initial item in question was purchased with other merchandise on July 6, 2014 at 5:02 pm. This initial purchase transaction was processed as a Debit/ATM Transaction. Moments later at 5:11 pm customer returned the one item in question at a different register. This refund transaction was processed back to the same card but as a credit transaction. Our Bank Processor for Dick's Sporting Goods shows that the refund was processed and the reference number provided to Mr. XXXXX was to validate this refund. Since I did not reach Mr. XXXXX by phone I also sent an email with the above information.

Mr. XXXXX replied to my email saying that he still did not receive the refund in the amount of $55.63 and the reference number provided did not come up with any information. I then tried to reach out to Mr. XXXXX's Card Services merchant team. The Card Services Customer Service would not provide me any information for security purposes as I was not the cardholder. They advised me to have Mr. XXXXX contact the customer service number on the back of this specific card/account and they would be able to view all the transaction and information with him.

I followed up again with Mr. XXXX by email on July 29, 2014 to give this direction. I asked the Mr. XXXXXX to keep in the loop of the outcome with his Card Service company.

At this time, Dick's Sporting Goods has been able to verify the refund transaction and provide a reference number to the customer of the processed refund. Being that the refund was processed as a credit I am told that it can take up to 30 days or the next billing cycle statement to show on the account. I ask Mr. XXXX to continue to keep in touch with me regarding this matter. Mr. XXXX has our email communication and Dick's Sporting Goods Corporate Customer Service Number to reach us directly.

Sincerely,

Dick's Sporting Goods Customer Service.

Review: Went into Dick's looking for a Penn Spinfisher 4500 fishing reel, which they had instock. Inquired about their " winning price guarantee" ( a price match policy ) and the first question I was asked was what the price difference was. I told them I did not know the difference because they had no price on their reel, but I thought it was around twenty dollars. The sales person immediately said they wont price match that and if it was like four or five dollars they could do it. I stated that I would purchase the reel if they matched Wal-mart's price. The salesperson then said that walmart was not one of their competitors and they would not match the price. I then said anyone with the same product is their competition and sated that I have cash now and that should not turn Way a Customer. Had the exact same response from the store at citrus park mall which I will be filling a separate complaint. I think store mangers should read and understand the wording of The Winning Price guarantee. I have been a long time customer of dicks and in just the last two years I have purchased a canoe, kayak, savage rifle, hundreds if not thousands of dollars in freshwater and saltwater fishing gear, a couple thousand rounds of ammunition as well as clothing, shoes and a large tent. They won't see me back. ThanksDesired Settlement: I would like people to be aware of this false advertising and lack of employee knowledge of company police.

Business

Response:

It is always our goal to ensure our customer’s satisfaction by offering quality brand products, store services and the best customer care to all of our valued customers. Please know that we regret to hear of any inconvenience or disappointment that Mr. [redacted] may have experienced related to his inquiry made at the store, as well as our corporate office, in regards to our price matching policy.

Review: I bought a baseball bat for my son online through Dick's Sporting Goods website in April 2015. The bat came with a 1-year warranty. I have already had to warranty it once before. In that instance, I was told by customer service that I could take the bat back to my nearest Dick's location and exchange it for another bat or receive a store credit. The store did indeed take back the bat. I received the store credit in the form of a Dick's gift card and bought my son another bat online at the Dick's website, using the store credit from the first bat.

The new bat also had to be replaced within the first two months of use. Customer service once again told me that I should take the bat to my nearest Dick's location and return it for a new bat or store credit. I drove the 35 miles to my nearest Dick's only to be told by the manager that he can't return bats (even though this exact same location did that very thing not even two months previous). I was told that the warranty was a manufacturer's warranty and could not be honored by Dick's (even though this was never told to me by the customer service rep in either instance). I contacted the manufacturer who is now telling me that I must have the bat replaced by the retail establishment from which it was purchased. Now I have a broken $200 bat that didn't even last three months and nobody will take it back or offer a refund.Desired Settlement: At first, I simply wanted a new bat for my son. Now I would like the entire purchase price refunded as I will never buy another item from Dick's Sporting Goods.

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding his recent bat purchases and our return policy. While not all products are available for return, we do strive to equip our customers with clear and convenient options when encountering a product with a manufacturer defect. We apologize that we missed this goal when working with Mr. [redacted] at his local store. For that, we want to offer our sincere apologies. We have emailed Mr. [redacted] an the instructions provided by Mizuno for his bat warranty claim, along with his proof of purchase. Again, we regret any misunderstanding and inconvenience regarding our return policy. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

I have not received an email with my proof of purchase so the manufacturer will not warranty the bat. The company's response said that an email was sent but it was never received. Please have them resend.

Regards,

Business

Response:

Per the request of the customer, we have resent the email with the proof of purchase to the email address listed in this complaint: [email protected]. Thank you,DICK'S Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On May 8th I conducted business at Dicks South Hills Village store. My receipt had a message on it that indicated that if I participate in a survey, I would get a coupon for $10.00 off of my next purchase of $50.00 or more. I took the survey and printed out my coupon, which I have enclosed. After printing the coupon, I tried to read the fine print with my reading glasses. The print is so ridiculously small, I could not read it. I headed to the store to purchase trap shooting 12 gauge shells. Once at the store in the sporting section, I could not find a store representative. Once finding one in an adjacent department, I asked if this coupon could be used. They could not read the coupon either, and indicated that they thought it was fine. I then proceeded to the checkout register, and waited in line with my heavy carton of 10 boxes of shells. Once at the register I was informed that the coupon was not good for ammunition. I asked the man to point out on the receipt where this was. He also had a difficult time reading the receipt, but he tried to point out where it was. I could not see it. The print is too small. My complaints are: 1) Why on earth is the print is so ridiculously small that an older person cannot read it even with reading glasses? 2) Why would a customer who is willing to take a survey and is promised a coupon for $10.00 of off a $50.00 purchase be LIMITED on what he can buy? I mailed a letter to Dicks the following week. In it I ask for a $10.00 check from Dicks Sporting Goods. I do not want another coupon, or a gift card. I deserve receiving a $10.00 check for the purchase that I already made. I never received a reply. It seems like Dick's is willing to lose thousands of dollar from me, my family and friends, who now refuse to shop there, rather than win a customer over with great and fair service.Desired Settlement: I would like a $10.00 check from Dicks Sporting Goods, and a personal apology from the South Hills Village store manager, and their corporate offices, who BOTH ignored my letter that I sent to both locations.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

In reviewing this matter, our office did respond to Mr. [redacted]’s original complaint through our office back on October 23, 2013. As a goodwill gesture, we issued Mr. [redacted] a $10 gift card for the inconvenience and we sent it to the mailing address provided in his letter. The customer redeemed the gift card on December 20, 2013 during an online transaction.

It is our hope that Ms. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Dicks advertised Sunday 4 Oct 15, Remington 22LR 525 count for $27.88 and did not get/have any at either store and would not provide a rain check.Desired Settlement: DesiredSettlementID: Delivery

Deliver merchandise at advertised price and reimburse me for the gas I used going to their store for a wasted trip.They still don't have the advertised merchandise!Appears they are using a bait and switch tactic.

Business

Response:

Dear Revdex.com, Our office worked with the local store to bring this customer to a satisfactory resolution. Thank you,DICK'S Sporting Goods

Review: I purchase a set of golf clubs that qualified for the no charge fitting. It took me about five times to have anyone perform this task. Since I commute to work for the week in Orange County, I tried to set it up on the weekend. I tried the store in El Cajon and found that the person the does the fittings only worked one day of the weekend so I phone again on that day, Saturday, only to find that the technician was not in that day. So I tried the store at Sports Arena, a total of 3 times. On the last try, the person who answered the phone in the golf department said that their technician was in that day at which time I asked if I could come on over. The answer was yes. When I arrived, I was told that the technician did not do fittings on the weekend to I insisted due to the situation. (After waiting awhile, I realized that the real reason is that the store is understaffed). I had the clubs fitted for length and the technition said that he would have to add some length (I expected this) and to build up the grips (also expected). We made arrangements for me to pick up the clubs on the 13th afterwhich I was to return on the 21st fix the lie angle if necessary. I was to be called anytime on the 21st to make easy on the technician.On the 21st, I needed to have my truck estimated for damage incurred at the autoshop so I called the Dick's to arrange something so I did not have to make two trips. When I asked for the golf department and asked for the techincian, I was told that he would be in on Monday (Why am I not suprised). I now have an unfinished fitting and two hybrid clubs that need to have the grips build up and no way to have them finished. The manager did not care one bit.Desired Settlement: Force Dick's to honor their agreement to fit the clubs during the weekend so I can play. Otherwise, I will have to file a small claims suit to recover the money needed to finish the job.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding delay and disappointment in receiving services completed.

Our records show that Mr. [redacted] had contacted our office on December 11, 2013 to advise us that the work had taken approximately 3 months to be completed. We understand the importance of timeliness and professionalism of having a customer's product serviced. We apologized for this delay and our agent reviewed the customer’s concerns with the store. In order to restore Mr. [redacted]’s confidence in our brand, we requested that the customer email us the receipt for the replacement grips, as we would compensate him with a gift card. Mr. [redacted] promptly provided the receipt information via email, at which time we then requested him to reply with his mailing address to send the gift card. We did not receive a response or follow up call from the customer in order to send the gift card.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: On June 8th, 2013, I went to Dick's Sporting Goods in Whitehall Pennsylvania, and purchased an item. On the receipt were "in-store promotions", one specifically being, "Take an extra 50% off the lowest ticketed price on ALL LIVESTRONG Cardio Equipment." "Offer valid in-store only. Selection varies by store. Quantities limited. While supplies last. See store for details."When I showed the store manager the receipt and stated I wanted the Livestrong LS 15.0E Eliptical, which is listed at $749.98 for 50% off. She is surprised by the receipt and states that she can not authorize that big of a discount and has to call regional manager for confirmation. Regional Manager states the receipt is an error and it is suppose to state "50% off original price" and that is for all Livestrong cardio equipment. As I looked at the other Livestrong equipment to see if it was 50% off original price, I noticed that was not the case. I looked at store manager and she replied, "I know what you are going to say, that the equipment is not marked according to what regional manager is claiming."I filed a complaint with corporate customer service and customer service supervisor agreed with me but stated there is nothing that they are going to do. I stated if I returned an item to store for refund without a receipt,, they would give me a refund of the "lowest ticketed price" for the year not original price. The representative agreed, but reiterated there was nothing that he could do.Desired Settlement: I would like the 50% off listed price, $749.98 at time of my purchase which is printed on my receipt.

Business

Response:

Dear Revdex.com,

In researching Mr. Boyer’s complaint, our office was able to find his loyalty membership account in which we can view his purchase of the LS 15.10E Elliptical for on June 8, 2013.

Our records show the following transaction details:

· The price of the unit purchased was $1,499.99 as shown on his receipt.

· This unit was discounted 50% as advertised at $749.98.

· Additionally, he received another 10% discount (totaling $75) generated from another promotion.

We regret any misunderstanding or inconvenience regarding our promotional offers. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon including limiting the offers within a transaction or store visit.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased a Pro Form Treadmill from Dick's in March. At the time of purchase I was not informed that all future dealings regarding my purchase would have to go through a third party ([redacted])and if I need to return the item I would have to arrange that through the manufacturer because Dick's does not accept any returned merchandise.There were problems getting a delivery date due to conflicting schedules so it took a month for me to get the machine. That was understandable. BUT, when delivered and set it the treadmill did not work. The technician stated that it needed a new computer card and that it would be order and delivered within 7-10 days. Three weeks later, I called only to be told that the paper work was lost and they were working on it. They sent another technician out to repair a brand new machine that had not been used only for him to tell me a new computer card was needed. It's been two weeks and I still do not have a working treadmill and not part has been delivered. I went to the store last night to inform them that I wanted to return to product only to be told that I have to go through the manufacturer for that. I purchased the treadmill by opening up a new credit account and I want all monies paid returned.I do not believe that this is a fair business practice. I have a brand new treadmill that has been sitting in my home for two months and it has never worked and I have been patient regarding My 6th Man repairing a new product. I am totally disgusted with Dick's and their customer service. I want nothing more to do with that company.Desired Settlement: Refund I would like for Dick's to arrange for the return of this item and a refund of all monies paid.

Business

Response:

In reviewing this Revdex.com complaint, our records are showing the exact same complaint under Case # [redacted] for Ms. [redacted]. Our office has on record the following response:

Dear Revdex.com,

It is always our goal to ensure our customer's satisfaction and years of enjoyment from the equipment and services selected from our stores.

I have reviewed Ms. [redacted]'s complaint regarding her ProForm treadmill. We sincerely regret any frustration or inconvenience Ms. [redacted] may have experienced.

Ms. [redacted] did purchase her treadmill on 3/17/12 along with delivery and assembly services. Our valued customers receive information regarding the scheduling process, which includes a wait time of 48 hours in which a delivery technician will contact our customers to attempt to provide scheduling openings (appointments are offered Monday through Friday during normal business hours).

Several attempts were made to schedule Ms. [redacted] however, she expressed the desire to have a Saturday delivery, which typically falls outside of the delivery options and are subject to availability. We are pleased that Ms. [redacted] received her treadmill on the first available Saturday, which was 4/7/12 before Easter Sunday.

We were disappointed to hear that Ms. [redacted]'s unit was not performing the way it should upon delivery, which is not an ideal experience. The technician attempted to recalibrate the treadmill to make the adjustment. Last reported to the delivery company and to our store manager, Ms. [redacted] expressed that the situation was resolved. Since receiving this latest Revdex.com notice, our store manager has attempted to contact Ms. [redacted] several times to discuss any unresolved issues and to ensure her satisfaction.

We would encourage Mr. [redacted] to return our store manager's (John) call to discuss any next steps to provide her with a timely remedy.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased a Diamondback bicycle from Dick's sporting goods on 7-26-2014. One of the main selling points was that the bicycle included a warranty from the manufacturer. This information is in the owner's manual. On 9-10-2014 (less than 7 weeks later) the bicycle is broken. I called the store and spoke with their Manager Patrick who indicated that there would be a charge for the service. That they did not cover the warranty. This is nonsense. They sell bikes with warranties, have a repair center and then don't honor the warranty. I don't want to pay to bring this to another location and a different dealer will likely be more reluctant to fix Dick's sporting goods problem. Apparently Dick's does this so often that Diamondback has specifically listed it on their website that Dick's is lying and that all warranties need to be handled at the store:http://www.diamondback.com/support-faq-frequently-asked-questions At this point I just want a refund. I don't wish to do business with either of these companies. They are both sending me back and forth. I paid money to Dick's, I want my money back from them. They can fight with Diamondback themselves.Desired Settlement: Since I purchased this was a Dick's Credit Card, please cancel the credit card and provide a check for the full amount.

Business

Response:

Dear Revdex.com,

Our office has worked with Mr. [redacted]'s local store to have a refund issued as the customer refused assistance by our bicycle technicians and/or Diamondback.

Additionally, Mr. [redacted]'s account has been closed per his request.

Thank you and best regards,

Review: Purchased a pair of shoes online on 8/2/13 during free tax weekend in Missouri. Shoes were to be shipped free of charge and should have arrived by 8/9/13. Received email on 8/9/13 telling me order was cancelled. Called customer support to ask why order was cancelled and was told there was a problem with Dick's inventory. Chose another pair of shoes and asked that the tax be waived, my discount applied, and shipped at no cost to me for arrival no later than 8/14/13. They refused to refund both tax and shipping, even though my original order would have included that and the shoes would have been here in time for school. I was treated rudely and inappropriately by [redacted], Customer Service Manager. I think that they should have credited me for both tax and expedited shipping since this was not my error, but theirs.Desired Settlement: I want the tax and shipping waived.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to her online attempts to purchase footwear and had her orders cancelled. DICK’S Sporting Goods is committed to ensuring a positive and friendly experience of shopping online and we would like to apologize for the lack of product availability, service or assistance that Ms. [redacted] had on and after 8.2.13 with the online support team.

We are delighted to see that Ms. [redacted] did visit our [redacted] store on 8.14.13 to purchase footwear. We would like to extend our appreciation for her business over the years and we will be sending her a gift card that will cover any tax that she paid on that purchase and in appreciation for taking the time to share her online experience with our office.

It our hope that Ms. [redacted] continues to make DICK’S Sporting Goods the destination for her fitness, athletic and outdoor destination. If Ms. [redacted] has any other questions or concerns, she may contact our Customer Service team at ###-###-####.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

DICK’S Sporting Goods

345 Court Street

Coraopolis, PA 15108

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is more in keeping with the service I have come to know and enjoy from Dick's Sporting Goods.

Review: I ordered some clothes on cyber Monday said it would be shipped from wearhouse 1-2 business day . One week later I called they had locate order then sent me a email saying they canceled my order due to high demand . They did take my money then issued refund . Worst customer service ever did not offer to get a similiar item or nothing will never ever do business again .Desired Settlement: I would like the item I purchased....

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related his Cyber Monday purchase, which resulted in an order cancellation. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that that Mr. [redacted] experienced. With so much interest in these very special events through our stores and online, the product availability can diminish depending on demand.

Please note, that Mr. [redacted] was not charged for a purchase of an item. Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our online agents were issuing a 10% discount code to our customers that can be used on their next purchase (Mr. [redacted] should refer to the terms and conditions of that discount offer).

It our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination. If Mr. [redacted] has any other questions or concerns, he may contact our Customer Service team at ###-###-#### and an agent will attempt to try to locate the product if the item has become available.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I found a pair of cleats online at 50% off and it showed that it was in stock. I ordered them a week ago. I never got any notification about the order being cencelled until after I contacted them through live chat and then received an email. The customer service agent was not helpful as she couldnt connect me to any supervisors and only offered me 10% off a future order. After making an order that stated it was in stock, waiting on that order, not being contacted about the order until I contacted them and feeling really dissatified and dismissed on my complaint, I feel Dicks should at least offer me 50% off another pair of cleats.Desired Settlement: I feel Dicks should at least honor their original offer and give me 50% off another pair of cleatsby sending me a 50% off coupon.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. We understand our customers’ urgency to have their orders shipped on time and without issue and we truly regret any disappointment. Due to the popularity and high demand of the clearance deals, our site did cancel the order, as the units in the size ordered did deplete during the process of validating the payment and order availability. With so much interest in these very special prices, product can go quickly in some cases. In an effort to attempt to secure our customer’s satisfaction, we offered a 10% discount for Mr. [redacted]’s next order. We understand that this does not make up for the service issues; however, we hope that we can restore Mr. [redacted] confidence in another purchase. Thank you and best regards, DICK’S Sporting Goods

Review: I bought Nike Golf Clubs in June of 2012 from Dick's. I asked if I would have any problems wit a graphite shaft with my swing speed and type and they assured me that I would not have any problems. After 10 rounds of golf two clubs have shattered after clean hits. Their manager, after calmly explaining the situation tried to walk away without any attempt to resolve the issue. Product_Or_Service: Nike MachSpeed IronsDesired Settlement: Replacement Either a replacement of a comparable set of clubs of a different brand or a refund of the club value. They can keep the old set and resell them.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his Nike set of golf clubs purchased last year. We understand the importance of a customer’s product selection meet their wants and needs.

DICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receipts. Beyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage.

In this case, the manufacturer, Nike could make the determination of whether Mr. [redacted]’s effected clubs are defective and present options as to whether their service center can repair or replace the specific clubs. If there are indications of accidental damage (which does occur with golf clubs), Nike will offer the consumer an option to pay for repairs if the clubs are able to be restored otherwise they will send them back to the consumer.

While our office would not be extending a replacement set of clubs or a refund for this 2012 purchase that is outside of our 90-day policy, we would encourage Mr. [redacted] to contact Nike to discuss his options.

It is our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination. If Mr. [redacted] has any other questions or concerns, he may contact our Customer Service team at ###-###-####.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

DICK’S Sporting Goods

Review: Dick's Sporting goods has committed false advertising and wont give me my items for the shown price at the time that I ordered. How ever they will give it at the current cost as they already canceled my original order without telling my why it was canceled, but just simply an email saying they canceled but not why. After talking to at least 5 different customer service representatives and supervisors around 7 hours after the cancellation I found out why. They claim it as a "promotional Error" other words the price show was false and not the actual price they wanted to sell for when I already completed the checkout process and received order conformation the day before which means the price was FALSELY ADVERTISED! I'm very upset with dicks sporting goods as they will not honor my original price for the items shown. Pleas I need urgent help!!!Desired Settlement: My 5 items for the purchase price I paid before they canceled my order with out consulting me why.

Business

Response:

Dear Revdex.com, It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr. [redacted] may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:” “We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods

Review: I tried to order gold clubs online. However, my shipping and billing address were different, so I was unable to complete the transaction. This didn't stop Dick's from putting a hold on my account for 3X the amount (the golf clubs were $199.99). It caused an overdraft on my account and no one from Dick's would help me. I am unable to use my bank account! I never even placed an order and they won't release my money. This is unfair business practice!Desired Settlement: Release the hold on my account and pay for any charges due to overdraft

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the inconvenience surrounding authorization charges. When an order is placed, the payment amount is authorized and held by a customer's financial institution at the time the order is placed to confirm the card is valid. Please be assured, this is not a charge and this authorization will be removed. For credit or debit cards, this authorization hold usually drops off within 3 -5 business days, however it depends on your financial institution as to when it is released. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Best regards, DICK'S Sporting Goods

Consumer

Response:

I understand a hold placed on a pending order. However, this order was never confirmed. In addition, the hold was for three times the original amount. I am a college student and not having access to my funds for five days for merchandise I didn't receive seems to be an unfair business practice. I have called Dick's Sporting Goods on several occasions without any help. The last time I was told the hold would drop is Monday evening. It is Tuesday and the funds are still unavailable.

Regards,

Review: Dick's Sporting Goods advertised a Savage Arms 320 Security 12ga Pistol grip Ghost ring sights with 'FREE 100 rounds Buckshot (a $119.80 value) with purchase for a Black Friday purchase (11/27/2015). I purchased this shotgun on 11/27/2015 and was told Dick's Sporting Goods was out of this ammunition at the moment but should have some in on Tuesday 12/01/2015. Dick's Sporting Goods did not receive any ammo on Tuesday 12/01/2015. I have returned to the Oro Valley store every (2) weeks and have been told the same thing, "we don't have any".

On 12/05/2015 an associate told me if he had enough (5) round boxes, he would give them to me. Of course there were only (6) boxes. On 12/26/2015 they had a shelf full of (5) round boxes, but was told they couldn't give out (5) round boxes and I would have to wait for (50) or (100) round boxes to arrive.

While I have been told they have my name and phone number on a list in the back, I am beginning to think that this is not true. Seems like they are waiting for all purchasers of the shotgun to give up on the ammo or lose their receipt.Desired Settlement: I would like Dick's Sporting Goods to fulfill my purchase I made on 11/27/2015 of "FREE 100 rounds Buckshot (a $119.80 value) with purchase". It's already been (2) months.

Business

Response:

Dear Revdex.com,

We have reached out to Mr. [redacted] to reassure him that the promotional ammunition is en route to his local store and we will follow up with him upon its arrival.

Thank you and best regards, DICK'S Sporting Goods

Review: I purchased 2 bikes. My son's bike was $149.99 + $49.99 for 3-year warranty. My bike was $299.99 + $59.99 for 3-year warranty. Less than 2 days of riding, handlebars on my son's bike are loose. I tighten them to no avail. I take the bike into the store to get fixed. The gentleman scratches bike in the process of fixing handlebars but still okay because it's a bike. He then starts working the bike over (2-day old) and back tire is wobbling. He can tell soemthing isn't right and even mumbles a few words indicating this. I ask him if tire should wobble like that and he said it's not a perfect roll but sometimes this guard just gives you that illusion. I didn't tell him that was an insult to my intelligence. The tire wasn't right. I kept my mouth shut and took bike home. Get bike out of truck to roll into garage and it's making a sound and back tire is getting caught on brakes. Take bike back to store and was told it probably was the way I laid it in the truck that caused that. Thanks! His bike is okay now. We get into a bike accident and my bike gets messed up. I deliver my bike to the store on August 26 and receive a call from [redacted] on the 27th saying it does need a new decalibrator and they will get the parts in asap but it may be next Monday (1st) before they get in. He tells me he will keep me posted. It is September 8th and I had not heard a word. I call the national office and say I would like a refund. She says let me call the store and get back with you. She calls me back saying the manager at the store told her there was a problem with my claim getting approved. She told me the manager said we haven't been able to reach me because the only number they have for me is the work number. That is a lie. They have my cell number and have contacted me on that number before. Now, at 4:07 p.m. I FINALLY receive a call on the cell phone and voicemail saying they will order the parts. This has been a train wreck. I want a refund and they told me they have zero refund policy on bikes.Desired Settlement: I would like $299.99 plus the $59.99 warranty refunded. I want this amount credited back to the credit card I used. The taxes on this bike and the warranty should be refunded as well.I do not want anyone reprimanded for their lack of customer service and/or integrity but I do beleive the lady at the national office that spoke with me today deserves an apology from the store manager that lied to her saying they only have my work number. That is between all of them, though.My desire is above

Business

Response:

Dick's Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of the events that unfolded with Mr. XXXXXXX's bikes.

Our Shreveport, LA Dick's Sporting Location is currently handling repairs on Mr. XXXX's Bike. The customer did purchase a service plan on the bike however our extended warranty plan does not cover repair due to an accident/wreck. The repair that needs done is due to the bike being involved in an accident. The benefits cover breakdowns due to normal wear and tear. We acknowledge that Mr. XXXX's request is for a refund of this bike and extended warranty plan. Our return policy indicates that returns need to be in new and unused condition. Since the repair did not meet the requirements of our service plan and we are unable to refund the bike our corporate office and the Shreveport, LA location agreed to cover the cost of any parts and service. The corporate office confirmed that Mr. XXXX's bike was complete on September 18, 2014. They have tried to contact Mr. XXXX to let him know that the bike is ready for pick up but have only received his voicemail.

Dick's Sporting Goods would like to acknowledge that the store did misplace Mr. XXXX's initial paperwork which included all of Mr. XXXX's contact information. This is why the store was contacting a work number. We want to apologize for the miscommunication when trying to contact Mr. XXXX.

It is our goal to provide the best customer service to all of our valued customers and we are truly sorry for the poor experience Mr. XXXX encountered. Dick's Sporting Goods has Mr. XXXX's bike repaired and ready for pick up with no additional charge. We thank you for allowing us the opportunity to investigate this complaint.

Sincerely,

Dick's Sporting Goods, Customer Service

Review: On 17 October 2015 I purchased a remington 870 pump shotgun from dicks in hattiesburg, ms . Shot it for 1st time on 19 October 2015 and it locked/froze up after 1st shot. Had to knock spent cartridge out through barrel with wooden dowel. 2nd shot same thing. (remington ammo)

Called dicks where I purchased it and they said I would have to deal with remington not dicks. They would not exchange or refund my shotgun. So my complaint is that they sold me a defective shotgun and basically said "your problem, not ours now" Talked to several dicks representatives who refused to do the right thing and make this right.Desired Settlement: I want someone in dicks organization with an IQ over 6 to wake up and take responsibility for their failure to deliver a working product, and then exchange or refund my shotgun!

If that is not the "desired outcome" I get-then there is no need in anyone contacting me.

I and my family and friends will patronize and vocally support academy because I have been scammed for last time by dicks.

Business

Response:

Dear Revdex.com,

Thank you for notifying us if Mr. XXXX's complaint. We certainly apologize for any defects the customer is experiencing with his Remington shot gun.

According to our return policy located on the back of each receipt - firearms and ammunition cannot be returned. All firearm sales are final. To offer assistance and maintain a consistent process for all customers, we offer to work with the customer and the manufacturer. Our store would be more than happy to send the firearm directly to Remington on Mr. XXXX's behalf so the firearm can be assessed for defects and any necessary repairs can be completed.

If Mr. XXXX needs assistance sending the firearm to Remington he can return to his local store our contact our Corporate Customer Service Team at ###-###-#### and we will help move this forward.

Sincerely,

Dick's Sporting Goods

Review: Dick's advertised a 350# steel drum tripod feeder with a 12 volt TH-12VD digital timer for $99.98. The unit came with a cheap 6 volt photocell timer. I contacted the store multiple times and was eventually told that they would exchange the photocell timer for an inexpensive, inferior 6 volt timer, or I could return the unit. They said that the would not exchange the photocell timer for the advertised 12 volt unit. I was told this was a upper level corporate decision. I returned my purchase for a refund. NOW, TWO WEEKS LATER, DICK'S CONTINUES TO ADVERTISE THE SAME FEEDER WITH A 12 VOLT TIMER FOR $99.98 --- EVEN THOUGH THEY CANNOT AND WON'T HONOR THEIR PREVIOUS OR CURRENT ADVERTISEMENT.Desired Settlement: I would like the product as advertised at the advertised price. I would like some action taken for this blatant continuing deception - though doubtful. According to the Dick's website, many other customers were deceived, and their purchases were not made right.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding the Wildgame Innovations 350 lb. Steel Barrel Digital Feeder purchased on September 6, 2013 at our New Braunfels, TX retail location.

In researching Mr. [redacted]’s complaint, our office was able to find his loyalty membership account and view the referenced purchase. For the purpose of clarification, this transaction clearly shows that Mr. [redacted]s paid $89.98 (before tax) for a “6-volt” photocell timer. These details can also be viewed on the original sales receipt provided to the customer at the time of purchase. Had Mr. [redacted]s paid for a 12-volt photocell timer as advertised for $99.98 and received a 6-volt photocell timer in error, we would have corrected this and provided him with the correct merchandise.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Dick's recently sent out promotional coupons for $10 off athletic footwear. The front of the coupon has a picture of Nike sneakers, and ONLY Nike sneakers, on it. The list of exclusions on the reverse side lists Nike Pegasus +30 which is a specific model of Nike sneakers. It does not say just Nike or list any other model type. When I went to order a different Nike model online, the website would not accept the promotional code printed on the coupon. Figuring it must be a website glitch, I placed the order anyhow and called the customer service number listed on the website. The customer service representative informed me that ALL Nike products are excluded from all promotions. I spoke with a supervisor who reiterated that fact and directed me to the list of exclusions that are on the legal page of the website. When I pointed out the picture on the coupon and the fact that it listed only one particular model for exclusion, she granted me the $10 discount. My complaint is that this an unfair and misleading promotion that is clearly intended to deceive the consumer. The intent seems to be to bait the consumer into making the purchase in the hopes that they will not demand the discount as I have.Desired Settlement: For Dick's Sporting Goods to acknowledge this is intentionally misleading consumers, to fully disclose the list of promotional exclusions on the coupon and, most importantly, to stop using excluded products in its promotional materials.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure a positive and friendly online shopping experience.

Please know that we regret any disappointment or misunderstanding regarding our promotional offers. With so much interest in these very special promotional events, our site makes every effort to provide the applicable promotional offer with eligible products. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon, including exclusions. For the purpose of clarification, these exclusions are disclosed and can be viewed by our customers prior to transacting on an online order.

In an effort to attempt to secure Mr. McCormick’s satisfaction, we applied a $10 discount on his order. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

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