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Dick's Sporting Goods Inc

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Reviews Dick's Sporting Goods Inc

Dick's Sporting Goods Inc Reviews (522)

Review: On 12-22-2015 I made online purchase of $20.07 with debit card the order was accepted then 2 minutes letter receive email indicating was cancelled due to the item was not available. I call the company several time and the bank, still the money had not been credited. It was easy for the merchant to take my money specially few days before Christmas and taking so long to give me my money back when the mistake were them. 5 days still waiting for refund and they have the use of my money, instead of generating interest in my account or available in this case was for a Christmas. ( I am a low income and any cent count)Desired Settlement: Report to inform customer for this company, how can allow online order without having the items, them few minutes they cancel your order but do not credit your account the same day and they continue using your money but customer is short and unable to use the money to go to another to purchase that item

Business

Response:

Dear Revdex.com,

We sincerely regret to hear of Mr. [redacted]'s complaint regarding his online experience.

A payment amount is authorized and held by a customer's financial institution at the time an order is placed to confirm the card is valid. A customer will only be charged for their purchase when the item has been shipped or when it has been picked up in store if using the Buy Online, Pick Up in Store program.

In the event the order is canceled, as with the case with Mr. [redacted]'s order, the authorization hold will expire in accordance with the terms of his bank or financial institution, typically within 3 to 5 business days.

Thank you and best regards,DICK'S Sporting Goods

Review: Purchased Umrbos soccer shoes in the beginning of the soccer season. Shoe fail apart and didn't make it one season.Desired Settlement: Require a replacement shoe.

Business

Response:

Dear Revdex.com,

We have been attempting to reach Mr. [redacted] regarding his defective Umbro soccer shoes, but have been unsuccessful in our attempts via phone. We have since followed up via email to provide all available options for the Umbro shoes. We advised Mr. [redacted] that Umbro is a private label brand of DICK'S Sporting Goods and comes with a 1 year warranty that is handled at any local store. In the event Mr. [redacted] no longer had his receipt, we also included a copy in the email along with the direction to return or exchange the shoes at any one of our locations.

Thank you and best regards,

DICK'S Sporting Goods

Review: From May 17th to May 23th, Dick's has a fishing promotion that buy a regular price rod and a regular price reel,get that rod 50% off. The restriction is the reel must be more expensive than the rod before discount, and the rod exclude St. Croix. Follow their salesman's guide, I bought a G loomis rod and booked a shimano reel in that Dick's. The salesman told me to go back to the store when I receive my reel, and then he can give me that 50% off discount. I received that shimano reel on May 28th, and went back to that store. The manager told me G loomis has a price protection agreement with Dick's and he can not offer me that discount. I wanted him to follow what is advertised but he refused.Desired Settlement: I want Dick's to offer me that G loomis rod 50% off.

Business

Response:

6/10/2015Revdex.com Complaint # 10645362We are very sorry to learn of Mr. XXX's experience with a recent fishing promotion. Our Corporate Customer Service Team has reached out to Mr. XXX directly to review the complaint.We reviewed the sign Mr. XXXX provided to us and apologize if the detail was unclear. Our associates are available to review the qualifying items for the sale and we were unable to verify who in the store provided Mr. XXX with misinformation on the sale. We have worked directly with the store to prevent this for the future. We have also made Mr. XXX aware that G Loomis is on our exclusions list published at www.dicksportinggoods.com and was not eligible for this sale. Since this created a disappointing experience we wanted to help Mr. XXX with the purchase. It was identified through speaking with him directly on June 10, 2015 that he returned the rod and reel and has already been refunded. Due to the inconvenience, we extended a $25.00 gift card to Mr. XXX and offered our sincere apologies. Mr. XXX accepted.We appreciate this matter being brought to our attention.Sincerely,DICK's Sporting Goods

Business

Response:

6/10/2015Revdex.com Complaint # 10645362We are very sorry to learn of Mr. XXX's experience with a recent fishing promotion. Our Corporate Customer Service Team has reached out to Mr. XXX directly to review the complaint.We reviewed the sign Mr. XXXX provided to us and apologize if the detail was unclear. Our associates are available to review the qualifying items for the sale and we were unable to verify who in the store provided Mr. XXX with misinformation on the sale. We have worked directly with the store to prevent this for the future. We have also made Mr. XXX aware that G Loomis is on our exclusions list published at www.dicksportinggoods.com and was not eligible for this sale. Since this created a disappointing experience we wanted to help Mr. XXX with the purchase. It was identified through speaking with him directly on June 10, 2015 that he returned the rod and reel and has already been refunded. Due to the inconvenience, we extended a $25.00 gift card to Mr. XXX and offered our sincere apologies. Mr. XXX accepted.We appreciate this matter being brought to our attention.Sincerely,DICK's Sporting Goods

Review: We ordered a Spalding in-ground basketball hoop on January 30, 2014. We received 3 out of 4 boxes for the hoop on February 18. We immediately called Dicks to inform them that they failed to deliver one of the boxes (containing the anchoring system). I spoke with [redacted] (###-###-####) who told me that she would look into and get back to me. She failed to return my calls on February 21 and 23. Today, is February 24, and Dicks has failed to send us the missing box. I called [redacted] who told me that nothing has been shipped out to us. Meanwhile we have cement bags along with a large hole dug up (for installation of the hoop) and rain in our forecast. I asked [redacted] to speak to her manager. [redacted] refused to give me her manager's phone number. All she would give me is her first name, Amber. [redacted] then proceeded to explain her ill-conceived plan (not yet executed) of having Spalding send us another hoop with all 4 containers, but we would be responsible of returning 3 of the boxes through UPS. I explained to [redacted] that the hoop is over 500 pounds and this is not a viable solution (not to mention the waste of resources!). I begged her to please send us the one missing container. We continue to wait with no response.Desired Settlement: Please send us the ONE missing container (anchoring system).

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] has experienced. The details regarding her order are below. We are currently in the process of resolving the matter for Ms. [redacted].

JDA Customer # [redacted]

Original JDA Order# [redacted]

Reship JDA Order# [redacted]

Customer : Vanessa [redacted]

· Original shipment ( JDA [redacted] ) had 3 of 4 boxes delivered.

· After communicating shipping company and the customer, box 4 of 4 was deemed lost

· Vendor Ops advised to reship product and arrange a pickup of the original shipment

· Reshipment of SKU 13569735 was entered 2/25/14

· Customer was advised on 2/26/14 to contact E-team once reshipment was received to arrange pickup of original unit

· On 3/16/14 customer contacted the customer service department to advise carrier company will not allow partial delivery of just the box that was missing. Customer service agent advised customer to receive entire shipment and assemble the product to ensure all parts were secured and then contact our customer service department back to arrange pickup.

· Reshipment ( JDA [redacted] ) was delivered 3/17/14 @ 1:12 PM signed by [redacted]

· As of 3/21/14 customer has not contacted the customer service department to arrange pickup of original unit.

It appears that Ms. [redacted] did receive the reshipment (all 4 boxes as requested) and we are awaiting for her to contact Customer Service to pick up the original unit. If she needs further assistance she can contact Dick's Sporting Goods at ###-###-####.

Thank you and best regards,

Dick's Sporting Goods

###-###-####

Review: My complaint is that Dicks Sporting Goods do not fill orders for Christmas! They advertise door buster items for sale and confirm your order and credit card payment only to cancel it 5 days later. I placed a order with them by phone on 11-29-13 at 9 am with a confirmation email at 9:17 am same day, the lady on phone says item in stock and will ship that week to my home. I get second email on 12-04-13 at 11:45 that my order has been cancelled with no reason why, I call the customer service hot line and they tell me no stock to fill order ( when ordering it on the 11-29-13 online it showed door buster stock and lady on phone says stock)only thing the sales person says is sorry but manufacture can not fill order. I ask to speak with manager and they go over the same deal which is unacceptable to a consumer who is trying to do business with Dicks.. and you Dicks confirm order and bill credit card. Why is it my problem that you can not fill order!!!!I have tried several more times to work with them for a resolution to solve the problem, we came two the same dead end, Major size company who promotes product that they do not have in stock and can not fill orders for Christmas and its the consumers problem no not Dicks!!!My questions is why is it the customers problem when you tell me its in stock, show's in stock on door buster Friday and I get email and credit card billed only to have you screw me out of getting what was ordered. I could have chose a different company to purchase the product from but now have missed all sales on cyber Monday and Black Friday!!!!ThanksDesired Settlement: I want Dicks to stand by there customer and get me what was ordered are up-grade to a product that we can have before Christmas. Don't advertise are place door buster sales are tell customer that you can fill a order and then 5 days later cancel order. That product is not on sale anywhere else after the black Friday and cyber Mondays have passed, me the customer is screwed at that point. MY questions is why is it my problem??

Business

Response:

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to the door buster promotions and purchase, which resulted in an order cancellation. Regrettably, the door buster items are limited to stock on hand and quantities do vary by store locations which is disclosed within the terms and conditions.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that that Mr. [redacted] experienced. With so much interest in these very special events through our stores and online, the product availability can diminish depending on demand.

Please note, that Mr. [redacted] was not charged for a purchase of an item. Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our online agents were issuing a 10% discount code to our customers that can be used on their next purchase (Mr. [redacted] should refer to the terms and conditions of that discount offer).

It our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination. If Mr. [redacted] has any other questions or concerns, he may contact our Customer Service team at ###-###-#### and an agent will attempt to try to locate the product if the item has become available.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I'm not sure if I selected the correct complaint type but here is my complaint. I signed up for email alerts from Field & Stream and in doing so they sent me a 15% off coupon. No where on this coupon does it exclude firearms. When I tried to use this coupon to purchase firearms, I was told the 15% off coupon excluded firearms. I know of three other people who purchased firearms from the same Field & Stream in the last six months, had no problem at all in getting the 15% off. Here is the real kicker..my purchase was at 3:22pm (time stamp on receipt) on 4/7/16 and I was not allowed to use 15% off coupon but a colleague from work at 8:12pm on 4/7/16 was allowed to use 15% off coupon for his purchase of a firearm. Totally unfair practices and treatment of different customers.Desired Settlement: All I'm asking for is for them to honor their own 15% off coupon and treat everyone fairly.

Business

Response:

Dear Revdex.com, In an effort to overcome Mr.. [redacted]'s disappointment with our promotional offer, we have reached out to him directly in hopes to bring this matter to a satisfactory resolution.Thank you,DICK'S Sporting Goods

Consumer

Response:

Review: I purchased a pair of Nike Men's KD VI Basketball Shoes (size 9) from Dick's Sporting Goods online on December 14th @ 12:30 PM along with a Mountain House Neapolitan Ice Cream Bar so the total would make it possible for me to use my discount. When I checked out the system cancelled my shoes and completed the transaction for the ice cream. I called and cancelled the ice cream part of the order (#[redacted]). I don't know why the order processed when not all items were available? After speaking to customer service I sent another order for Nike Men's KD VI Basketball Shoes (size 10) and Guyot Universal Splashguard to be able to use my discount (order #[redacted]). The order was successfully submitted at 12:46 PM on 12/14/14. It stated both products are IN STOCK in all capitalized letters and provided me with an expected delivery date between 12/19 and 12/23. Three days after completing my purchase with Dick's Sporting Goods I received an email stating that my order was cancelled due to availability. I believe that by highlighting that the product was IN STOCK, accepting my order, putting a hold on my money, and then cancelling part of my order constituted fraud. I would have never purchased the other items on my order if I wasn't deceived into thinking I got a deal on shoes. Once that part of the order was cancelled I should have had the option to cancel the whole order.Desired Settlement: I would like to receive what I ordered for the price I was willing to pay or if that isn't possible due to stock issues I would like to receive a comparable or newer KD shoe product for the same price. The price authorized on my credit card for the shoes was $80.60

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. [redacted] may have experienced. It is our desire to ensure each customer has a positive experience shopping in our stores and online. In reviewing this matter, we do see that Mr. [redacted] placed his order for the items as stated. However, our site did cancel the shoe order as the units in this size did deplete during the process of validating the payment and order availability associated with sizing. The payment amount of an order is authorized and held by a customer’s financial institution at the time the order is placed to confirm the card is valid. A customer will be charged for their purchase when the item has been shipped. In the event the order is canceled, such as with Mr. [redacted]’s order, the authorization hold will expire in accordance with the terms of his bank or financial institution, typically within 3 to 5 business days.Thank you and best regards,DICK’S Sporting Goods

Consumer

Response:

The site didn't delete the item during verification of payment. The payment was set as pending on 12/14/14 and the cancellation notice didn't come until 12/17/14. The full amount is still pending and I was sent a confirmation for the order with capitalized letters that states "IN STOCK". Both are attached to this second response. I have been a long time customer of DICK'S Sporting Goods and am appalled with their choice to say sorry, but oh well.

Review: I purchased a women's Diamondback Mountain bike from Dick's sporting goods back in June of 2014 online. I was told NOT to open the box and just bring it to the closest Dick's sporting goods store and they would put it together. I brought it in around the first of July and they told me someone would call me in a day or two when it was ready. I never got the call and several days later I called and found it was ready, just sitting there. I went to pick it up and they loaded it into my car. Once I returned home I discovered that there was not a kick stand, so I called about it. They said it did not come with one and I could purchase one for $8. I then told them that I did not get the manual that comes with the bike or an itemized list of what should have been on the bike. I do remember when I was looking at this bike online that it came with a water bottle holder, however the bike does not have that on it. My guess is that Dick's sporting goods will put the bike together but scrap the extra items the bike comes with. I called the same day about the manual etc.. and they said they threw it away but could track it down for me and ship it to me. This is almost two months ago and I still have not received it. I want what I paid for and everything in the box when I dropped it off should have been put on the bike when they built it. Instead they have extra parts in their warehouse to resell that I already paid for. I gave them ample time to get me the manual to my bike, the exact manual not a similar to another bike. They failed to produce it. I paid for it, why did they toss it out as they said they did? They can easily lie to me now about what the bike came with because they tossed everything out. I realize they thought by just telling me they would send it I would just go away and forget about it but no I don't work that way. The bike initially cost $549 I know it had extra's that they did not install. I remember reading it although I did not write everything down. I didn't think toDesired Settlement: I want some type of compensation. Including the manual and itemized things that were extra on this bike. I'm not going away until this is resolved.

Business

Response:

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction. Please know we regret the delays Ms. XXXXXX experienced when trying to obtain the Owner's Manual and itemized list of features for the Diamondback Mountain bike purchase.

On August 26, 2014, Ms. XXXXX was contacted via email. Attached to the email was a copy of the Diamondback manual and an itemized list of features for the particular bike purchased. All parts were installed but we do recognize that our store should have provided the manual at time of pick up. We certainly apologize for the inconvenience. It is important to note that the list of features includes H20 bottle mounts. These mounts are put on the bike so a water bottle holder can be installed if purchased separately.

As a good will gesture, Dick's Sporting Goods Customer Service is sending a $25.00 gift card to the customer's mailing address. We also asked that if Ms. XXXXX had further concerns surrounding this purchase that she contact our Corporate office directly at ###-###-####.

Sincerely,

Dick's Sporting Goods

Review: Purchased brand new Stoeger 3500 shotgun Dicks sporting goods Huntsville Al on University Dr, on 10/18/15 for $700, shot it the first time on 10/24/15, using commercial ammo in accordance with owners manual. On shot 14 the shot shell failed to feed and jammed in receiver. After clearing the initial jam, the action failed to feed again, and jammed shell behind the loading port gate, upon attempt to remove jam, gun released second shell from magazine behind the first completely jamming the gun. Had to completely disassemble gun after an hour effort, to remove shells, dangerous failure. Attempted to return gun to Dicks for refund, store manager refused to return gun or offer any mediation other than return to distributor for repair, referred me to fine print on the back of the cash register receipt that gun are non-returnable. Manager refused to continue discussion, departed to back of the store, and sent subordinate employee to front. At no time during original 1.5 hr sale process, sale did Dicks employee explain that guns were non-returnable, signs, hidden in gun sales are obstructed. There was no way to know gun was non-returnable before purchase since notice is on back of cash register receipt.Desired Settlement: Refund

I am seeking full refund of purchase price of gun and mandatory customer service training for all Dicks management.

Business

Response:

Dear Revdex.com,

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his Stoeger 3500 shotgun purchased. We understand the importance of a customer’s product selection meet their wants and needs. However, DICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receipts. When a product is outside of our return policy (as in the case of a firearm), if a customer has a concern with their product, our stores assist with providing the manufacturer's contact information to determine if there is a defect in materials or workmanship.

In this case, the manufacturer, Stoeger would need to make the determination of whether Mr. [redacted]’s firearm is defective and present options as to whether their service center can repair or replace the firearm. Stoeger's warranty information can be found at http://www.stoegerindustries.com/warranty or by calling [redacted] ([redacted] or ###-###-#### (option 2), 8 a.m. to 5 p.m. EST, Monday through Friday.

Thank you,DICK'S Sporting Goods

Consumer

Response:

I am only accepting this reply as being forwarded to the correct office. My complaint remains, primarily due to the policy of Dicks to only provide notification of no returns on firearms after the sale. Dicks should return or exchange defective firearms w/o having customers wait on repairs. I'm my case, I have possession of the gun. The manufacturer says several hundred rounds of specific ammunition must be used in a break in period for the gun properly, that Dicks does not carry. I have to make another trip to the range, purchase more expensive ammo, to attempt to break in this gun. If this does not work, I will seek return of the gun. If it does, I will keep the gun and accept a policy change. Also gunsmiths, state that this gun model must be completely disassembly and cleaned (beyond field cleaning) to operate properly, not mentioned in the manual and beyond normal user capabilities.

Review: lie or lie not ..a lie is what is told to me they would not price match as they said they would I took proof to them and they would not match itDesired Settlement: if one says they will price match they should but this company lies they didn't do what they said they would do when they told me to bring proof of price to they.....I guess they cant do what they say but lie as I took my proof in to them they refused to match.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience and therefore, we regret to hear of Mr.[redacted]’s complaint regarding any confusion or disappointment in our price matching policy. We have been attempting to contact Mr. [redacted] in order to verify the item in question, but we have been unable to connect with him via phone. We will continue to try and if successful, we will validate the eligible product and sale in which he would like to match. If the sale is for the same item at an eligible retailer, we will happily price match.Thank you and best regards,DICK'S Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I initially bought a Jersey from ESPN Shop which was defective/wrong size so I sent it back for an exchange back in early November 2013. I called on Nov 21, 2013 and was told it was delivered to them Nov 11, 2013 and would take about 10 days for processing and an additional 10 more days for the item to be shipped so to wait until the end of November for the whole process to be completed. I called again on Dec 4, 2013 to follow up and the number was disconnected. After checking online I found out ESPN had been taken over by Dick's Sporting Goods. I called the customer service number as listed on their website and spoke with [redacted]. He took all of my information down regarding my order, he was unable to find my order in their system even though all of the previous information from ESPN was supposed to be transferred over when they took over the business. He said someone would contact me shortly. I received a call from [redacted] a day or two later and was informed that they unfortunately could not help me and therefore I would not be able to get my merchandise back or a refund. I immediately called [redacted]'s extension and left a message. He returned my call said someone should be getting back to me soon. I waited another week or so and called back 12/12/13 to find out what was going on since I didn't receive a phone call. I spoke with [redacted] this time who took all my information regarding the order again and was told, again, that someone should be calling me back shortly. So I waited and when no phone call was received, I tried calling again but through the rest of the month of December no one answered and I was unable to leave a message on their voicemail since it was full. I assumed they were on Holiday leave.I've called several times this month, keep getting told someone will get back to me to let me know what's going on. The last call I placed was on 1/6/14 and I was told again someone would call me back. I've yet to get a single call back since I began calling back in November 2013.Desired Settlement: I would like to get the item I paid for with the correct size and free of defects.

Business

Response:

Dear Revdex.com,

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his online order.

We understand the importance and integrity of having a customer's online order be processed without issue. We would like to extend our sincere apologies for the [redacted]ay in having his order returned / exchanged.

Through further researching Mr. [redacted]'s concern, it appears that he placed an order with ESPN before we took over a portion of their online sales, so his transaction was never with Dick's Sporting Goods. We extended significant effort to assist the customer willing to find a comparable item to ship out at no charge. We have been unable to get a response from Mr. [redacted] on how he would like to proceed but when he does call back to select one of the many option presented to him I am sure we will find an amenable resolution.

Given that the original purchase was made through a different retailer, we believe that offering a brand new complementary replacement item would more than meet Mr. [redacted]'s desired resolution.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: The Dick's website advertises 20 dollars off any purchase of $100. However every major brand seems to be excluded. The list of exclusions is not easy to find, you have to search separately for it on a different page than the explanation of the offer. I spent 15-20 minutes trying to find a purchase combination that would work. I finally had to call and they showed me the extensive list of exclusions.Desired Settlement: Should honor the $20 off without excluding most items in the store. I would ask for $20 to use at Dick's.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any disappointment Mr. [redacted] may have experienced.

We regret any misunderstanding or inconvenience regarding our promotional offers. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer and more specifically related to exclusions, these can accessed by clicking the link titled “Promo Exclusions.”

It is our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: BOUGHT AN ELLIPTICAL SOLE E95 FROM THEM ( STORE # [redacted]) ON 11/23/14. I WENT THERE AS WANTED TO GET IT INSTALLED AND THEY ADVERTISED FREE INSTALLATION FOR ALL TREADMILLS AND ELLIPTICAL AT THAT TIME. MENTIONED SEVERAL TIMES TO THE MANAGER, STORE ASSOCIATE AND SALES MAN THAT IT'S IMPORTANT THAT INSTALLATION IN INVOLVED AT THE TIME OF DELIVERY. I WAS ASSURED IN NO UNCLEAR TERMS THAT IT WON'T BE AN ISSUE AND TO CONTACT THEM IF ANY PROBLEM. WHEN I GOT CALLED FROM THE DELIVERY COMPANY THEY HAD NO INSTRUCTION ABOUT INSTALLATION. WHEN I CALLED THE STORE MANAGER ([redacted]) HE TOLD THAT HE IS NOT RESPONSIBLE FOR ANY WRONG ADVERTISING BY HIS STAFF AND THAT I SHOULD BE HAPPY WITH WHAT I GOT. WHEN HE REVIEWED THE RECEIPT HE WANTED ME TO BELIEVE THAT WARRANTY HAD 'FREE INSTALLATION AND DELIVERY" AND NOT THE PRODUCT. THE ORDER WAS ENTIRELY HANDLED BY THE STORE STAFF. THEY SIGNED ME UP FOR THE CREDIT CARD AND THE GIFT RECEIPTS. I HAD NO CHOICE BUT TO ASK THEM WHO THEY RECOMMEND AND THEY MENTIONED "[redacted]". THEY CAME AND TOLD THE PRODUCT WAS DEFECTIVE AND THE MOTOR NEED REPLACEMENT. I HAD TO CALL INSURANCE COMPANY AND I FINALLY GOT IT INSTALLED BY ANOTHER COMPANY AS IT WAS ALREADY 3 WEEKS LAYING IN MY GARAGE AND APPARENTLY THERE WAS NO ISSUE WITH THE MOTOR. EXTREMELY UNHAPPY WITH THE EXPERIENCE.Desired Settlement: DICK'S SPORTING GOOD SHOULD REFUND ME $171.20 CHARGED BY '[redacted]' THAT FINALLY GOT IT INSTALLED. THEIR RECOMMENDED INSTALLATION COMPANY "[redacted]" REFUNDED ME $25 LESS THAN WHAT I PAID UPFRONT. I WANT THEM TO REFUND ME THAT AMOUNT AS WELL.

Business

Response:

Dear Revdex.com, We have successfully worked to bring this customer to a satisfactory resolution.Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I visited the Woodbridge NJ store back in October of 2014. I was looking into purchasing a stair climber and after speaking with a sales associate who mentioned this 18 month no interest plan they have going on I jumped on it. So I signed up for a dicks credit card and everyone stated as long as I paid off this item in 18 months I would get no interest. So I got my bill in the mail and I called to confirm that this was a promotion of 18 months no interest (which I do with every promotion I get). The girl on the phone stated no your actually under a 6 month. I proceeded to asking to speak with a manager who called the store and then confirmed someone must have mad mistake somewhere and would honor the 18 months. So month 6 has completed and I get month 7 statement and sure enough I got hit with interest charges, I once again called and they said they see the note on the account honoring the 18 months but its not fair that anyone else cant get this promotion. Im sorry but I am not worried about anyone else, im worried about being told something and buying something with the promotion everyone said I had only to have the creditor make their own rules? Ive repeated asked to speak with a manager and either someones busy all time or that now im not being honored the 18 months promotion. This is a huge store that gets alot of traffic from the town baseball and soccer team that my husband is on the board of both. This will effect how this store will get future ales from if this isnt rectified and your stand by whats right and what your company has offered myself.Desired Settlement: I want my promotion no interest for 18 months applied to my bill.

Business

Response:

Dear Revdex.com, In reviewing this matter, we do see that Ms. [redacted] contacted the office of Synchrony Financial, which manages the credit card. The purchase was originally placed on a 6 month promotion, but when Ms. [redacted] spoke to a supervisor on May 13, 2015, the promotion was extended to 12 months as a one time courtesy due to the confusion and inconvenience. The interest charges were waived and it was explained that we did not have an offering for an 18 month promotion. Thank you and best regards, DICK'S Sporting Goods

Review: Yesterday, I purchased 2 pairs of Nike Huarache Pro Low Metal baseball cleats in Black/Royal for my children from Dick's Sporting Goods. Dick's Sporting Goods advertised these cleats for $5.00 each. A confirmation e-mail of my order (#9069361958) was sent to me stating that my order was processed and $10.00 were charged successfully to my account including free shipping. The next day, I received another e-mail cancelling my order, with no refund, so I called customer service and a representative informed me that it was a misprint and the item costs $89.00, therefore the cleats couldn't be sold to me at the advertised price of $5.00. I called customer service a few hours later and another representative told me the cleats could not be sold because they were out of stock. I then asked for a Customer Service Supervisor, Shannell, and she wasn't cooperative with me.I asked why was I getting so many different reasons for this mix-up. She had no answer. She avoided my question and only offered me a 20% discount on any other cleat, but I refused the offer. All I want is the product that I paid for at the advertised price.Desired Settlement: I would like for Dick's Sporting Goods to ship the order I was promised (Two (2) pairs of Nike Huarache Pro Low Metal baseball cleats. Size 10.5 & 11.0 in Black/Royal), for the price I paid ($5.00 each pair).

Business

Response:

Dear Revdex.com,

Please know that we sincerely regret any inconvenience or disappointment that Mr. [redacted] may have experienced during his online experience.

For the purpose of clarification, DICK’S Sporting Goods does disclose the following terms and conditions information regarding online orders:

Once you have made your online purchase, we will update you on the status of your order through email notifications. All email notifications will be sent to the email address you provide when placing your order.

Cancellations Due to Order Processing Difficulties

DICK'S Sporting Goods may be forced to cancel your order due to circumstances that arise during processing.

Your order could be cancelled for the following reasons:

· The item(s) is no longer available

· We were unable to process your payment

· We are not able to ship to the address provided

· A duplicate order was placed

· Pricing or promotions errors

· Product set-up errors

You will receive an email detailing that cancellation has occurred and credit or authorization holds will be removed from your account based on the tender used.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

The information contained in this message and any attachments (collectively, the "Transmission") from Dick's Sporting Goods, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.

Review: Their advertising is misleading, if not false. In the store there were signs directly above the item that said 50% off of cold weather apparel by Nike & Adidas. The sign did not state the name of the product to compare with the name on the pants. I took thick sports pants from that rack and at the check out was informed they were not on sale at all. There were several of these at different locations in the boys section. I also picked up some tennis shoes that were on a large display for Black Friday with a sale sign. I had a coupon that was $15 off any shoes $59.99 or more. The shoes were $59.98. Couldn't use coupon. I then was going to purchase products from cyber Monday that said 25% off on-line with some exclusions listed. The North Face was not on there, but were found another few pages later. They were not eligible for the sale. Then I also noticed that the coupons I recieved in the store for $20 off your next purchase of $100 or more that they highly advertised excluded about 50 some brands. You know, most of the store. When I was speaking to a representative about this they refused to let me speak to a supervisor saying it was the other companies that wouldn't let them discount their product. That wasn't the issue, it was the very misleading & difficult to determine sales or false advertisement.Desired Settlement: I would like them to change their signage & for me to be able to use my coupons that they sent me or use the advertised % off or cash back.

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of our valued customer’s complaint regarding the 11.29.13 store visit to our West Wichita, KS retail location.

In reviewing this matter, our office was able to see that Ms. [redacted] did make three separate purchases on 11.29.13 as follows:

1. DOP: 11.29.13 @ 6:18 a purchase for $50.05 on MasterCard with a total of $55.27 in discounts (3 separate promotional offers applied including $15.00 off footwear purchase of $59.99+)

2. DOP: 11.29.13 @ 6:28 a purchase for $122.04 on MasterCard with a total of $39.04 discounts (promotions included take $15 off appear purchase of $59.99+)

3. DOP: 11.29.13 @ 6:36 a purchase for $249.64 on MasterCard with a total of $45.01 in discounts (promotions applied included take $25 off $100 and double points)

We regret any misunderstanding or inconvenience regarding our promotional offers. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon including limiting the offers within a transaction or store visit.

[redacted] has been a long time loyalty customer of DICK’S Sporting Goods and we truly appreciate her business over the years. Further, we were glad to see Ms. [redacted] returned to the store on 12.23.13 to make a purchase in which she used a $10.00 cash card she earned from one of the 11.29.13 store purchases.

If there is something specific in which Ms. [redacted] would like to discuss concerning any offers or coupons, which may have missed in our investigation from 11.29.13, she is encouraged to call our office at ###-###-#### to discuss that matter with the Manager of Customer Engagement.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

###-###-####

Review: On 12/13/14 I ordered two items with "guaranteed Christmas Delivery or free" guarantee from Dicks online site. Both were in stock and confirmed via email. One has been shipped and is in transit. The other, NCAA MICH NVY CHELSEA QTR HD, MICHIGAN Web ID: 46980606 Size: M, had not been shipped as of 12/17/14 so I called customer service and was informed the item was in stock, and "allocated" at the warehouse and in progress. I would receive it by Christmas or it would be free. Then on 12/19/14 I received an email my order was "CANCELLED" --"sorry for inconvenience". I replied letting them know I was sure they were not sorry at all....appears this is a common practice of the company from other complaints here. Making a promise and then just cancelling the order right before Christmas and letting you hanging rather than even sending it late! No reason in the cancellation notice..."too bad" attitude. Terrible business practice and misleading advertising. Get the public to waste their time in the site, and then simply cancel the entire transaction without explanation--unbelievable--total lack of integrity.Desired Settlement: I would like to have Dicks held accountable for their advertising. If they say the item will be free if not to you by Christmas, then it should be. They deceptively get out of that promise by simply cancelling your order. Their business practice is just wrong.

Business

Response:

We apologize for the delay in responding to this customer complaint. We truly understand the frustration Ms. XXXXX experienced due to the cancellation of her order. It is not our intent to have to cancel orders but due to high demand for the NCAA apparel items, our site did cancel the order as units did deplete during the processing of this order.We understand our customer's urgency to have their gift selections on time and without issue. Our "Guaranteed To Get There" promotion was limited to some exclusions and also presented clear Terms and Conditions. In an effort to assist, our Corporate Customer Service Team emailed the customer on 1/6/2015 offering a $20.00 off online promotion code to use on a future order with us. It is our hope they will return to our online store and give us another chance.Sincerely,Dick's Sporting Goods

Review: I purchased a Field & Stream branded knife set from Field & Stream in Cranberry, PA. I went to return it, not for cash refund, but in-store credit. I was informed my return credit would be the liwest amount the item had ever sold for ($2.99), even though their current in-store price was much higher ($14.99(the price I paid)). The item was clearly from their store, as it is their own brand product. After a manager by the name of TJ informed me he would not credit me the amount I paid because of a store policy, I accepted the $2.99 credit towards a purchase of binoculars.Desired Settlement: I would like Field & Stream to issie an in-store credit on a gift card without expiration in the amount of $12.00 to make up for the difference, please.

Thank you.

Business

Response:

Dear Revdex.com,

We have been attempting to reach Mr. [redacted] in order to assist in this matter; however, our attempts via phone and email have been unsuccessful. We will continue to attempt to reach Mr. [redacted] in order bring this matter to a satisfactory resolution.

Thank you,DICK'S Sporting Goods

Review: Was told by Sales Rep that purchase was 6 month same as cash,(1,200.00), filled credit app, approved, [redacted] "Master Card" Orlando, FL.. Payed 400.00 over the min. first month was charged interest. Called to get corrected, was told the account was not under their program. Have the original receipts and broc, telling the advertising. Still no results! Could only speak with a person that did not understand English. Desired Settlement: Billing Adjustment

Refund the interest that was fraudulently charged.

Business

Response:

Dear Revdex.com, We regret to hear of Mr. [redacted]'s dissatisfaction with a recent purchase and the terms of the financing on his new credit account. We shared his concerns with [redacted] which manages all customer credit card accounts. [redacted] was kind enough to credit his account for $26.72 eliminating the interest charges he accrued. They also apologized for the poor service delivered by one of their representatives and assured us they will continue to monitor interactions for any service gaps. The refund of his interest charge was completed back on 12/4/2015 and they supplied a customer service number to Mr. [redacted] if he had any additional concerns. Again, we regret any inconvenience caused by Mr. [redacted]'s new credit card but are confident that the steps taken to remove his interest charge were sufficient to resolve his issue. Thank you and best regards,DICK'S Sporting Goods

Review: Dick's Sporting Goods web site had very large banner declaring 20% off all Black Friday on-line orders except for Ping equipment. I tried to complete an older at ~9:30 Pm, but never saw the 20% reduction. I called Dick's about the order, and John, the first customer rep, asked me for the product web ID. When he couldn't find any of the products using either the ID or product description, I requested to talk to a supervisor. After another 10-min wait, I was connected to a supervisor. (c) e found my items, but said none were eligible for the discount. I asked why the Garmin exercise band wasn't eligible, and said "no Electronics". I asked why my order for golf [redacted] wasn't eligible, and she said "no sporting goods". (Remember, this is with Dick's Sporting Goods ! ) I didn't ask about the third item - just stated they were engaging in totally false advertising and hung up.Desired Settlement: Revdex.com should file a warning that Dick's Sporting Goods uses misleading advertising.

Business

Response:

Dear Revdex.com,Thank you for allowing us to investigate this situation. We apologize for any disappointment Mr. XXXX encountered when shopping online with us. The 20% offer did have additional exclusions outside of PING. When clicking on "Details" of the offer our products listed on our exclusions list were not eligible for the 20% off. Unfortunately, Garmin is one of the products listed under our exclusions. We apologize if the details were unclear and appreciate the feedback. We will certainly share this with our Marketing and Promotions Team for future improvements to our site messaging. Sincerely,Dick's Sporting Goods

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Description: SPORTING GOODS-RETAIL

Address: 345 Court St, Coraopolis, Pennsylvania, United States, 15108

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