Dick's Sporting Goods Inc

Review: Was told by Sales Rep that purchase was 6 month same as cash,(1,200.00), filled credit app, approved, [redacted] "Master Card" Orlando, FL.. Payed 400.00 over the min. first month was charged interest. Called to get corrected, was told the account was not under their program. Have the original receipts and broc, telling the advertising. Still no results! Could only speak with a person that did not understand English. Desired Settlement: Billing Adjustment

Refund the interest that was fraudulently charged.

Business

Response:

Dear Revdex.com, We regret to hear of Mr. [redacted]'s dissatisfaction with a recent purchase and the terms of the financing on his new credit account. We shared his concerns with [redacted] which manages all customer credit card accounts. [redacted] was kind enough to credit his account for $26.72 eliminating the interest charges he accrued. They also apologized for the poor service delivered by one of their representatives and assured us they will continue to monitor interactions for any service gaps. The refund of his interest charge was completed back on 12/4/2015 and they supplied a customer service number to Mr. [redacted] if he had any additional concerns. Again, we regret any inconvenience caused by Mr. [redacted]'s new credit card but are confident that the steps taken to remove his interest charge were sufficient to resolve his issue. Thank you and best regards,DICK'S Sporting Goods

Review: I ordered a jacket at this store on 12-29-13. The item was listed as in stock and the salesperson said I should have it in 4-5 days. I then received an e-mail later that day with an order confirmation. Later that day another e-mail was sent saying my order was being processed. On the 31st I received a message saying the order was cancelled. I called customer service and they didn't know why it was cancelled because it was a stocked item. I re-ordered the item on the 31st and received the same e-mails confirming the order and it being processed. I haven't received the item yet or heard from anyone at Dick's. My order number is [redacted]. Product_Or_Service: Mens North Face Denali WindPro Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like the Revdex.com to contact someone at Dicks to let them know the is not acceptable.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any misunderstanding or confusion regarding Mr. [redacted]’s jacket order.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to receive a timely delivery.

In reviewing this order information, our office was able to determine that Mr. [redacted]’s jacket did ship and is in transit now (some adverse weather delays are noted 1.6.14 in the UPS tracking information) at this time. His jacket is expected to be delivered on 1.8.14 (see tracking # [redacted]). Mr. [redacted] may contact Customer Service at ###-###-#### if he is need of additional assistance.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Dick's sporting goods had promotion for guaranteed holiday delivery or keep product for free. Their website stated to place an order by 11:59 pm "PST", Dec 18 to be delivered by the end of Dec 24 via standard shipping. I placed an order at 11:17 pm PST, got email confirmation that order was received and credit card was authorized right away. But the item was not delivered in time. I contacted the merchant on Dec 26 to ask for credit. I got in contact with merchant several times with no clear answer. Customer Service Supervisor called me on Jan 22, and she told me that my order did not qualify because their system shows the order was made on Dec 19 at 2:17 am "EST". Dec 19, 2:17 am EST is Dec 18, 11:17pm PST and "PST" is what fine print stated on their site. I explained that to her but she kept saying "No. It has to be in our time". She also said that even if the order was made on Dec 18 in their time, it would not qualify because the handling time had to be 1-2 days in order for the delivery is made in time but I don't control their handling time. They took almost a week and it's on them. She then stated that the package was delayed due to bad weather condition. I explained to her that the weather was not the reason the delivered wasn't in time. They took their time for handling and did not ship until the evening of Dec 24 so there was no way that the package would have been delivered to me by Dec 24 either way. She kept saying the same thing over and over and I realized that it was not going anywhere by talking to her so I requested to speak with her boss or somebody in higher position than her. She told me that they do not have numbers that I can call and I had to wait for them to call me. She told me that I would hear back within 2 to 5 business days. No word from anybody so I left her messages on Feb 2nd and again on Feb 4th with no response. I have read the restrictions in fine print closely and I do not find any reason why I should not get a refund as advertise.Desired Settlement: I would like them to stand behind what they advertised and issue me a refund. Revdex.com website did not allow me to upload all documents that I have but I have them in file to be reviewed upon request.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of [redacted]’s complaint regarding the guaranteed delivery promotion this past Holiday season. In reviewing this matter, our office was able to see that [redacted] O’[redacted]’s was issued a full refund on February 9, 2014.

We regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Review: I went to your retail store on January 18th. I found a pair of nike capris which were on sale for 44.99. Unfortunately they didn't gave my size so the sales rep suggested that I purchase them from online. When placing the order online it was priced at 60. [redacted] order was placed in the store and it was suggested that I call in for a price match. They suggested they could call to do the same, however I wasn't to receptive to the idea since I spent a long time placing the order since their was system issues. I called within 2 minutes to ask for the price adjustment and to make a small adjustment to shipping address. The guy was helpful he submitted the request for the rate adjustment. He also said its not normal practice to change shipping address but since the order was just placed he could do it. All of which would be confirmed on the shipping email.I got my shipping confirmation and the price was still 60 and the shipping address was incorrect. So I called and got Bill. Hmmm, Bills approach was as though he didn't want to help. I was courteous however he seemed sarcastic to the point I had to question him on it. He pulled up my order and told me the adjustment was sent in for approval when earlier in the conversation he told he it couldn't be done. Then when I asked about the shipping address he said at 3:38am he can't check that. I asked him was it necessary to tell me the time - a more appropriate answer would have been since it's outside normal business hours he can't check. Needless to say I asked his name and told him I would be discontinuing the call. I really haven't had a good experience with Dicks sporting goods. The first of which when trying to get information on your return policy by calling the Rockville center store they would pick up and hang up. This happen more then 3 times. All of which I have phone records to prove this.Desired Settlement: Refund and for bill to be trained on better customer service.

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding his purchase of NIKE Women’s Twisty Printed Crop capris.

In reviewing this matter, our office was able to see that the price adjustment was made for Mr. [redacted]. A gift card was activated and then applied to the customer’s order of the NIKE capris, bringing the order total to $44.99. The order was successfully delivered on Saturday, January 25, 2014.

It is our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor destination.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

The information contained in this message and any attachments (collectively, the "Transmission") from Dick's Sporting Goods, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.

Review: False, Bait and Switch advertising. Week of July 4th Sales Ad pages included a Potomac Pathfinder kayak onsale @ $150. When I got there on the very first day, product is "sold out" in the local region, "sorry" there is no restocking of product during this sale week and of course no rain check, however there are other similar kayaks available - just costing only twice as much! Today is only 6/30/2013...Not even July 4th yet!Desired Settlement: Wasting my time and gas!

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret any misunderstanding or inconvenience regarding our promotional offers. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon, including limiting the offers within a transaction or store visit.

DICK’S Sporting Goods does disclose the following terms and conditions throughout and on the back of all of our circulars:

· “Quantities vary by store.”

· “Model, price and color selection varies by store.”

· “Paddle product selection varies by store.”

Please note that with so much interest in these very special promotional events we make every effort to provide the applicable promotional offer with eligible products.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: My order #[redacted] was cancelled today when it was guaranteed for arrival by no later then 12/24/14 as of 12/19/14. Dicks sporting goods claim was that if the item is not delivered by said date, item(s) would be free of charge, with a contact to customer service for credit of funds. Cancellation of the order was not provided until a date that the shipping was no longer possible achieve without the company occurring additional shipping cost. Cancellation was deemed necessary due to lack of of stock, but again lack of stock wasn't determined until outside of their shipping guarantee. I was only offered a 25% discount on selected items, in consolidation of not receiving the gift I have order. I contacted Customer service to confirm the company was not going to honor their guarantee to provide said item at no cost to the consumer. I was denied a supervisor upon my first attempt of contact. Upon my second contact I was able to reach a supervisor after a 12 min hold, who was not able to offer any form compensation to match the inconvenience caused by the delayed cancellation and inability to honor company guarantee. I have now had to order Item from another company at an expedited shipping cost to resolve my holiday needs.Desired Settlement: I would like sporting goods to provide requested item at zero cost as per their guarantee as soon they are able to acquire additional stock or to be issued cost of item in a form of monetary compensation, be it in a gift card for their institution, or check issued to me.

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr. [redacted] may have experienced. We understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) 1. If a customer places an order for one or more items starting on: DSG - Promo Start Date: 12/4/14 2. The item has the "Guaranteed Delivery" icon (a gift box symbol). 3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). 4. The item was not cancelled as out of stock. 5. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

Review: Ordered a pair of $39.97** soccer shoes (in stock) online on 01/01/15. On 01/08/15 was notified via email that the order was cancelled (no reason given). When I contacted them- was told they no longer had the shoes. They could not explain why it took them 7 days to determine that they did not have them. When I complained about that, they offered $15 off a future purchase. My husband called in to Dicks and gave them the item number and explained the situation. They said they had the item and would give him the best discount they could (25%). When we got to the purchase point (credit card # etc) the total was $54.00. We explained that online it was $39.97. They said it was the best they could do. Cannot help but feel that they gave our original item to someone else....or it was bait and switch. Shoes **HYPERVENOM PHELON IC ORGBLK, ORANGE/BLACK, 10.0Desired Settlement: Ideally....we would get the shoes we wanted for the price it was listed - $39.97 Not sure what other resolution would work - make sure the items they show as "in stock" are actually available for purchase. Be more prompt and specific in notification when there is a problem (if we had known sooner we could have purchased a different item sooner). When they offered to make compensation towards an item- it is actually true compensation- not apparently an "up-sell"

Business

Response:

Dear Revdex.com, We regret any inconvenience or disappointment that Ms. [redacted] may have experienced, which resulted in an order cancellation. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. Due to the popularity and high demand of the HYPERVENOM shoes, our site regrettably had to cancel some orders as inventory did deplete. Again, we regret and misunderstanding or inconvenience regarding this situation of behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods

Review: I entered dicks sporting goods at approx 640pm. Soon after I approached the sales counter to ask for assistance on a baseball bat that was locked up. After waiting several minutes the security guard approached and said it would just a few minutes the person with the keys was helping someone. After waiting almost 20 minutes I then looked over at the sales counter and noticed three associates standing engaged In Conversation, one customer insight, my observation someone could of helped. The associate with the keys walked right by use and never acknowledge us. The security guard even apologized. My perception was we were being discrimated against. We waited a few minutes later and then left and proceeded to sports authority. I called to speak with a manager at 722pm, this is the time we left. I called. Immediately after leaving store. I was told she was busy and unable to take my call. The service associate said I would receive a call back in a few minutes, after 1 plus hour I called back where the manager was very argumentative and justifying the actions and blaming it on short staffing. I asked for district manager information where she refused to give. I have spend thousands of dollars in this store and I have had more bad service than good. This was the last straw to drive me to complain to the Revdex.com. I would like this complaint addressed as I was completely incovienced and treated with complete dis respect. I hope this mater is taken seriously and I would appreciate contact back.Thank you[redacted]Desired Settlement: Contact and reimbursement for my time.

Business

Response:

We are sorry to learn of Ms XXX's experience at our Dick's Sporting Goods store. We have attempted to contact Ms. XXXX directly by phone to more personally address her complaint. We were unsuccessful in our attempts on 6/12/2015 and 6/16/2015 to reach Ms. XXXX.We have left several messages with direct contact information for Ms. XXXX. We do want to assure Ms. XXXX that her complaint has been taken seriously and we have sent the information to the District Manager that oversees the CA area. It is our hope that with this feedback we can continue to monitor for any trends and make the necessary improvements to prevent a similar occurrence in the future.If Ms. XXXX would like to speak to our Corporate Customer Service Team we advise contacting us directly at [redacted].Sincerely,DICK's Sporting Goods

Review: I ordered two games on two separate orders for delivery to my office, a ping pong table and a foosball table. I paid for "white glove" service which included delivery to a specific room and installation/set-up.

The games were delivered and the delivery company refused to set-up. We have been on the phone trying to get the delivery company to return or schedule the actual installation. They claim this is "not their department" but do acknowledge that we paid for installation.Desired Settlement: Return and install/set-up the two games

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding his professional delivery and installation services. In reviewing this matter, we do show that the assembly should have been included and we are working diligently on Mr. [redacted]'s behalf to have the carrier return and assemble the unit(s), as that should have been completed at the time of delivery. Thank you and best regards,DICK'S Sporting Goods

Review: Dick's Sporting Goods web site had very large banner declaring 20% off all Black Friday on-line orders except for Ping equipment. I tried to complete an older at ~9:30 Pm, but never saw the 20% reduction. I called Dick's about the order, and John, the first customer rep, asked me for the product web ID. When he couldn't find any of the products using either the ID or product description, I requested to talk to a supervisor. After another 10-min wait, I was connected to a supervisor. (c) e found my items, but said none were eligible for the discount. I asked why the Garmin exercise band wasn't eligible, and said "no Electronics". I asked why my order for golf [redacted] wasn't eligible, and she said "no sporting goods". (Remember, this is with Dick's Sporting Goods ! ) I didn't ask about the third item - just stated they were engaging in totally false advertising and hung up.Desired Settlement: Revdex.com should file a warning that Dick's Sporting Goods uses misleading advertising.

Business

Response:

Dear Revdex.com,Thank you for allowing us to investigate this situation. We apologize for any disappointment Mr. XXXX encountered when shopping online with us. The 20% offer did have additional exclusions outside of PING. When clicking on "Details" of the offer our products listed on our exclusions list were not eligible for the 20% off. Unfortunately, Garmin is one of the products listed under our exclusions. We apologize if the details were unclear and appreciate the feedback. We will certainly share this with our Marketing and Promotions Team for future improvements to our site messaging. Sincerely,Dick's Sporting Goods

Review: I purchased a Field & Stream branded knife set from Field & Stream in Cranberry, PA. I went to return it, not for cash refund, but in-store credit. I was informed my return credit would be the liwest amount the item had ever sold for ($2.99), even though their current in-store price was much higher ($14.99(the price I paid)). The item was clearly from their store, as it is their own brand product. After a manager by the name of TJ informed me he would not credit me the amount I paid because of a store policy, I accepted the $2.99 credit towards a purchase of binoculars.Desired Settlement: I would like Field & Stream to issie an in-store credit on a gift card without expiration in the amount of $12.00 to make up for the difference, please.

Thank you.

Business

Response:

Dear Revdex.com,

We have been attempting to reach Mr. [redacted] in order to assist in this matter; however, our attempts via phone and email have been unsuccessful. We will continue to attempt to reach Mr. [redacted] in order bring this matter to a satisfactory resolution.

Thank you,DICK'S Sporting Goods

Review: I have placed 2 separate orders from DicksSportingGoods.com. I ordered a compression shirt and pants on the first order. The pants arrived but not the shirt. I have called to inquire about the shirt. I was told this shirt will be shipped and I will get an email re: tracking etc. Dec 4, I received an email with tracking info. I kept checking on the tracking per UPS website, "info will be update as soon as they receive the item to ship". My credit card was charged for this item. I called customer service Dec 7, I called customer service again. I was told she will place a replacement order as this was a lost shipment. Dec 11, I called again. Spoke with a manager assured that I will get shipment info in the next 24 hours. I received an email stating that they cancelled my order. I called Dicks again wanting to find out why in my previous conversations with customer service I was not told about the item being out of stock. I asked that they credit my account same day because as it was a big inconvenience that I had to make multiple calls about this shirt only for them to cancel this order. They never offered to give me a different color that has the same price as the one I bought. I checked their website, they have several colors compression shirts that was marked down exactly to the purchase amount of the shirt I bought (Dicks conveniently cancelled my order.)I bought 2 pairs of basketball shoes on my 2nd order placed Nov 29. I received the shoes, however an ink tag was still attached to the shoe. I had to drive 1 hour 1 way to a Dicks store to have the ink tag removed. I called customer service and they offered to give $20 credit. Unfortunately, they credited it to the gift card that was thrown away after it was used ( I used 2 payments gift card & credit card for this purchase. It was a useless credit. I have to call customer service again and asked them to credit to my credit card.I have had such horrible, terrible customer service experience especially the managers I had dealt with.Desired Settlement: I would like for Dicks to give me a $20 credit on my credit card not on the gift card for order# [redacted]. I want a full refund $23.83 back on my credit card for the compression shirt I had ordered ( Dicks cancelled this order) order# [redacted]. I want Dicks to give me a compression shirt that was advertised on their website item #[redacted] for the exact same amount of the shirt I purchased of $22.48 for free. This for all the inconvenience and difficulty dealing with Dicks managers.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. Please know that we regret any inconvenience or disappointment that our customer may have experienced related to the online order. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the disappointing experience. Please note, the following actions did occur as a result of the order issues:

1. The $20.00 credit refund was issued to the customer’s Discover credit card in lieu of the gift card ($94.96 + $5.70 = $100.66 less $20.00 equates to a total of $80.66 as per the customers order summary)

2. The return for the compression top was refunded to the customer’s Discover account on 12.11.13

3. The customer was issued a $25.00 Dick’s Sporting Good gift card for the inconvenience on 12.24.13

Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. It our hope that [redacted] continues to make DICK’S Sporting Goods the destination for all fitness, athletic and outdoor destination.

If there are any other questions or concerns, our valued customer may contact our Customer Service team at ###-###-#### and an agent will attempt to try to locate the product if the item has become available.

Thank you and best regards,

DICK'S Sporting Goods Customer Service

Review: My 14 year old daughter was shopping at Dick's in Woodbury, MN. She needed to try something on, so a sales assistant let her into a dressing room. After she was undressed, a different male sales assistant opened the door unexpectedly (with a male customer present). They both were able to observe my undressed daughter before closing the door.I called and spoke with the manager on duty, and was basically told that they had knocked and did not hear a response so they had opened the door. I asked what they were going to do to ensure that teenage girls' expectation of privacy in a dressing room was respected. The manager on duty said they could post a sign saying to speak up when they knock. The manager did not seem too concerned that a male employee opened the dressing room door while my daughter was undressed.There are no internal locks on the doors at Dick's in Woodbury, or "occupied" signs that can be activated. Teenage girls, and people in general, have an expectation of privacy in store dressing rooms, and I want to know what Dick's intends to do to make sure this doesn't occur again.Desired Settlement: Dick's need to implement a secure method that prevents sales clerks from opening the dressing room doors while teenage girls are undressed. Some way of either preventing entry or guaranteeing no occupancy would be in order.

Business

Response:

It is always Dick’s Sporting Goods goal to ensure our customer's satisfaction. We truly regret to hear of the experience Mr. XXXXXX's daughter encountered at our Woodbury, MN location. This feedback provides Dick's Sporting Goods with the opportunity to review our current practices in the store and evaluate improvements to ensure customer's privacy in our fitting rooms.

On May 19, 2014, Dick's Sporting Goods Customer Service Supervisor reached out to the XXXXX family by telephone. The Supervisor had the opportunity to speak to Mr. XXXX's wife who was shopping with their daughters at Dick's Sporting Goods when the incident occurred. It was confirmed that the customer in the fitting room had the door locked and when she heard a knock she stated that she was present inside. A male associate and male customer did not hear that anybody was in the dressing room and proceeded to open the door with a store key.

Dick's Sporting Goods extends their deepest apologies for this unfortunate situation. It is important that our associates and management are trained to focus and have 100% awareness of the privacy of our customer's specifically when entering dressing rooms. When Mr. XXXX discussed this encounter with store management it was apparent that the daughter's experience was not given the proper attention or concern for the nature of the situation.

Dick's Sporting Goods is always looking for ways to improve current store practices. Store associates have a responsibility to check our fitting rooms routinely throughout the day for cleanliness and removal of items left behind. We understand the request of the family to implement a secure method that prevents sales clerks from entering dressing rooms while occupied. Per our conversation, process changes of this nature can certainly be proposed for possible future consideration but doesn't guarantee an immediate change. In the meantime, the feedback provided by Mr. XXXX allows us to evaluate how our associates are approaching the dressing rooms and the opportunity to take extra steps to ensure nobody is inside before entering.

Further, we wanted to again express our sincere apologies for the sensitive situation that occurred. We have extended a $200.00 gift card to the XXXXX family as a good will gesture. This gift card can be used for purchases in store or online.

Review: Hello, I received a postcard advertisement from Dicks Sporting goods about 2 1/2 weeks ago. In this ad on the front of it,was a Savage Axis XP firearm.(This gun was on sale for a good price.) The picture clearly shows that the firearm is left handed. This is very exciting for me because I am left handed and so is my son. I was going to get it for him for his birthday. I called every Dicks Sporting Goods store with in 150 miles as me. They all said they didn't have any. I then called the Corporate sales department to try to find one. The sales representative told me to call the local store to have it special ordered. I then called the store and they told me that it cannot be ordered. I call corporate back to tell them my issues. They told me that the gun cannot be ordered, Savage does not make an Axis XP (combo) in left handed. What that means is that they make the gun in left handed, and they make the scope but the gun company does not make the combo. How can Dicks Sporting Goods have a Gun combo on sale that don't exist. They told me it was Savage Arms fault for the photo on there advertisement. I believe this false advertising. Isn't it? They are not willing to make up the sale in any shape way or form. They basically said it's not their fault. They are responsible for the content that is advertised.Desired Settlement: I feel they should give me the opportunity to at least purchase the left handed gun, and I wanted to buy 2 of them, without the scope for the same advertised price as in their ad that showed the combo package. This would make up for their false advertising.

Business

Response:

Our office has successfully worked with the local store to bring this customer to a satisfactory resolution.

Thank you,

DICK'S Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Dick's Sporting Good advertised a product for a particular price. I purchased said product online with price. My order had a status of "Item located in stock" for 4 days, when another item I ordered was shipped. Therefore I contacted customer service to see the status of the order. They apologized for the delay and said there was "discrepancy in warehouse location for the order" but said that was cleared and they would ship within a couple of business days. One day later, I received an email saying the order was cancelled "due to overwhelming holiday demand". Followed by a second email offering 15% off for the trouble. Now two different reasons. But I accepted that and I was going to order another item or color, I went to the website and saw the exact same shirt including same size and color still available on the website. Therefore I placed that item back in my shopping cart and was going to utilize the 15% off but my price would have been more than what I originally placed the order for so I contact Dick's Sporting Good customer service. A manager with customer service called and gave me yet another reason for my order not being fulfilled stating that item wasn't supposed to receive a promo price but she would still offer the 15% off. Three different reasons for not fulfilling an order. Told three different stories - False advertising, delays in shipping.Desired Settlement: I would like to receive my original order at the original price offered.

Business

Response:

Dear Revdex.com,

Our office has successfully worked with Ms. [redacted] in order to bring her to a satisfactory resolution.

Thank you and best regards, DICK'S Sporting Goods

Review: On June 26, 2013, I purchashed the NHL Bhawks Red SCF Roster SS T, youth L. The item was scheduled to be shipped in 3-6 business days. Today, July 5, 2013, I received an email that the order was cancelled due to availability. I was told to order this online by the store manager of the Niles, IL store. At this time, this shirt is no longer available at Dick's or any other store. I called customer service and spoke with [redacted], a supervisor. She explained that the the item was most likely damaged after it was put on the shelf and checked upon receipt, maybe from a storm or water damage. She stated that items are checked before put on the shelf. She stated that if it was oversold, I would have been notified right away. Trying to figure out how this happened and why. She told me that she was emailing me a $15 gift certificate to use for a future purchase. I told her she can send it, but I have no confidence in the company that something like this wouldn't happen again. I would like to know the reason why this happened and not just assumptions before purchasing from them again. I purchase most of my items online and have never had anything like this happen. I haven't received the gift certificate anyway.Desired Settlement: I would like an explanation as to why I didn't receive the shirt. The reason, not available, doesn't give a full explanation. I don't want an assumption, which is what [redacted] gave me. I would like to know exactly what happened. If I could understand, then I would use the gift certifcate (if she ever sends to me) and would make future purchases from them again. Otherwise, my business with them is over. As stated above, this item can't be found anyone else.

Business

Response:

DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that [redacted] may have experienced while attempting to order the NHL BlackHawks Red Roster youth tee on 6.26.13.

It is our desire to ensure each customer has a positive experience shopping in our stores and online. Due to the popularity and high demand of the NHL apparel items, our site did cancel the order as the units in this size did deplete during the process of validating the payment and order availability associated with sizing.

It is our hope that [redacted] gives us another opportunity to demonstrate the ability to secure our customer’s satisfaction and restore confidence through our Omni-channel ordering processing. Please note that our office did confirm the $15.00 gift card was issued to insure we have delivered on this commitment.

Review: We have a Christmas gift that was purchased at one of Dick's Sporting Goods retail stores. It is too small and we simply need a size exchange. Unfortunately we live over 100 miles from their nearest store. The online division will not allow us to exchange because it was purchased in store. The store won't accept exchanges by mail. It is not feasible to drive over 200 miles round trip to make a size exchange on a $30 item. So we were given no options by the company to accommodate our situation. They have received good money for the item and yet could care less about the customer on the other end. This is appalling, not to mention unethical.Desired Settlement: I would like Dick's Sporting Goods to amend their policy that consider the fact that purchases from their stores don't always end up locally. Either that, or they should have a full disclosure at the check-out stand in large print admitting that customers who receive items as gifts will be stuck with them with zero exchange or return options should they be physically unable to return to the store. A refund and an apology would be appropriate as well.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction during the sale and return of products purchased at our retail store locations.

It is important to express DICK’S Sporting Goods regrets regarding any inconvenience or disappointment that Ms. [redacted] may have regarding our in-store return and exchange policy. Our retail stores are not able to receive returns and issue refunds by check or cash through the mail.

Regrettably, our online returns center for online processed orders does not have the systems or sales records to process a refund that originated in a retail store, which is typical in the retail industry.

However, if Ms. [redacted] has the original sales or holiday gift receipt, we can attempt to deviate from our return policy if she contacts our Corporate Customer Service Manager, Jean at ###-###-#### to discuss how we may try to assist her. Another option would be for Ms. [redacted] to contact the original purchaser to help her with a return or exchange through their local store.

DICK’S Sporting Goods is committed to ensuring a positive and friendly shopping experience and we hope we have provided at least two suitable solutions for Ms. [redacted] to consider.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Today, I went to www.dickssportinggoods.com to order a bike for my son's birthday. I saw a couple of bikes I was considering, but from the site, I could not tell if they were also available in my local store. So I called the store. The bikes in which I was interested were not in stock at the store. However, the employee told me if I came to the store, he could special order it for me and I would not have to pay shipping. So, I went to the store and waited for someone who could help me. The associate was courteous, but he was just going to the same website I go to from home. He tried his best, but it would have basically just been the same as me ordering it from home - which was much more convenient for me to have done in the first place if the store didn't have it in stock and could not save me on the shipping cost. So I thanked him and told him I would just place the order at home. When I got home, I saw I could sign up for the email newsletters and save 10% of my next order. I figured that would be about the same as the shipping cost I was hoping to save. So I signed up and waited for the email. When it arrived, I clicked the link in the email, then I added the bike to my cart and went to checkout. No discount. I called the 800 number to ask about this. It seems the bike is on sale so it's excluded. Oh well. I am getting the bike anyway, and I just decide to go ahead with the order and pay the shipping. It is standard shipping "(3 - 6 business days). My son's birthday is soon, so this will work out. I complete the order, then it says: IN STOCK. "You can expect to receive your item(s) between 7/7/14 and 7/14/14/" What? I understand July 4th is a holiday -- but that's just one day. How did 3 - 6 day shipping turn into possibly 13 day shipping? This is starting to sound like the terrible time I decided to order Christmas lights from Sears. I feel as if I have been misled through every step of this shopping experience, and I am very disappointed.Desired Settlement: My order number is: 3368211186. I think I should receive free shipping on this order since it was promised to me. I also think the order should really arrive in 3 - 6 days instead of 6 - 12 days.

Business

Response:

Dear Revdex.com,

Review: I went into the store to purchase a scope for my fiance because the order wouldnt go through online. the manager at the store told me to buy $600 in gift cards and go back to sporting goods and they would bring up the online site and purchase it for me. I told them I had to have this by the 23rd because my fiance was being deployed on the 24th. they guarented it would be here the 23rd if I paid express shipping. so I did. this was on the 19th before 12PM and its not Monday the 22nd and the order hasnt shipped and estimated delivery is the 24th. I've spoke with 3 supervisors from the corp office and noting is being done. I feel completely cheated and used and lied too. Do they not respect our service men fighting for their country? I will never buy from Dicks again.Desired Settlement: I want a refund on my shipping cost and something to be done about my product not being here when was told it would be.

Business

Response:

1/7/2015Revdex.com Complaint # [redacted]Dear Revdex.com,We apologize for the delay in responding as we investigated Ms. XXXXX's complaint.We sincerely apologize to Ms. XXXXX that her order did not ship by the 23rd of December. It appears that the store miscommunicated the expectation that the order would arrive by Dec. 23, 2014 without knowing the online inventory, volume of demand and processing time. It is understood that Ms. XXXX paid for express shipping, however the order still has to go through a processing phase before it is packed and ready to ship. We did have a promotion for select items to be "Guaranteed to Get There" By Christmas. It looks like the order did ship on 12/24/2014 a day after she needed the merchandise.Our online team transferred the funds from the original gift cards to the store since we could not deliver the online purchase in the timeframe for the customer. We are truly sorry for the disappointment this holiday season.Sincerely,Dick's Sporting Goods

Review: On December 17, 2014 I purchased two pairs of batting gloves as a gift for my nephew. Due to some problems at this store in the past I made sure that I double checked the price on the rack. When I was at the check out the one pair was ten dollars more than what was marked. I told the person at the checkout that it was incorrect and she credited me the $10. The problem is that this was the fourth time in a row in this store that the price at the checkout was higher than what was marked. In the past it was ski pants for my son, a pair of Nike air monarch shoes and the last case I believe it was another pair of shoes. On one such occasion I asked to speak to a manager and he mentioned that it's not unusual because there are so many items in their inventory. I always thought that's why we have computers in this digital world we live in. Within a few days after December 17, 2014 I called from home to speak to a manager. A gentlemen by the name of [redacted] spoke to me and I explained to him what happened and that I was going to file a Revdex.com claim.Desired Settlement: Please fix this problem so I and others can continue to shop at this cool store without any hassles. It is these problems which causes so many to shop online.

Business

Response:

Dear Revdex.com,We are very sorry to hear of Mr. XXXX's experience at our store. There are times when customer's identify a pricing discrepancy on merchandise in our store and our associates should work with our customer to explain proper pricing and update any incorrect signage or product tags. We are focused on continuous improvement so we will work directly with the store sharing this feedback and paying close attention to pricing and tags as merchandise is moved and updated on our shelves. We would like to extend a $10.00 Bonus Certificate to Mr. XXXX for the disputed price. He should receive this in 7-10 business days at the address he provided on the complaint. We appreciate receiving this feedback so we can improve the shopping experience for our customers in the future.Sincerely,Dick's Sporting Goods