Direct Business Lending

To resolve this matter, we respectfully the customer another updated business plan.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are filing this answer in response to the client.We are not suggesting that this file be transferred to another department.  We just want to assign this file to an account manager that is willing to follow this file very closelyand be responsible for the work completed on the file.  Direct Business Lending does have the client's best interest at heart.  Our goal is thesame as the clients.  To get them funded.The client is outside of the 3 day right to rescind.  We would not refund the downpayment as we have completed some work on the client's file.  Direct Business Lending wouldstill appreciate the opportunity to complete the client's work file.  We have also sentan offer to reduce the client's monthly payments from $[redacted] to $[redacted] per month.  Weare just waiting for a response back from the client regarding our offer and strategy.If you have any other questions, please contact us.

Complaint: [redacted]
I am rejecting this response because I do not believe that Direct Business Lending is a legitimate lender.  When calling their customer service number, and choosing the prompt for current clients, all one gets is an automated message system. But, of course when you are a new client, they have live persons more than happy to assist you.  I have never spoken with the same person twice, even when I was given the extension of that person to "call with any questions or concerns."  This business is a high pressure sales company more than willing to make any promises they can to get a struggling small business owner's financial information in order to promise them a small business loan.  Who charges someone needing a loan?  They did indeed send credit inquiry action letters to my email the day they responded to my complaint with your office.  These were supposed to be sent weeks ago.  Had they lived up to the promises they made in their initial phone consultation with me, the loan would have already been finalized.  Instead, they are dragging out the process so they can collect money every month from me.  They should be ashamed of themselves.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for bringing this matter to our attention, Direct Business Lending strives to provide an outstanding experience to each and every client and if we miss that goal initially, we strive to rectify the consumer's experience immediately.  We have reached out directly to the client on...

several occasions, with no result.  Client purchased the Lender Prep Package on March 23, 2015.  Client has suggested that he did nothave authority for the company to purchase said services.  The Lender Prep Package PurchaseAgreement is between Direct Business Lending, and the individual, [redacted].  Client initially had a different perception of our services versus what our company’s services. We clearly outlined we would not be communicating each and every day but we would provide status updates and information on the account when it’s available. There have been many attempts tocontact client by email and voice messages.  Also, Mr. [redacted] had a team of specialists working on his file at the same time. There was an assigned account manager, a web designer, a business plan writer, a personal credit team, a business credit team, and an entityteam.  It is a team effort so as to get the client to lender matching as quickly as possible.Client was sent a Mutual Settlement agreement to cancel his services with Direct Business Lending onJuly 10, 2015.  As a good faith effort, we assessed the lowest cancellation fee of $495.00.  Several reminder notices were sent to the client advising that we had not yet received the cancellationagreement and that his contract is still active until the cancellation process is complete and thecancellation fee received.  The Mutual Settlement Agreement has expired due to the length of timethat has passed since it was originally sent to the client.Please do not hesitate to contact us with any questions you may have regarding this file.

Direct Business Lending will provide the information requested by the client in hisrejection response.  On March 19, 2015, the client was contacted by Shane.  He spoke to the client and wentthrough the initial call to gather information about his projected business.On March 23, 2015, we received an email from the client at 10:13 am, asking us how he wouldlike to receive the Articles of Incorporation.  He was not sure of the exact documents we werelooking for.On Monday March 23, 2015, Shane spoke to the client about how the client wanted to set up2 LLC's and that he needed to speak with his father on how they wanted to proceed.On Friday, March 27, 2015, we received an email asking for an update on his loan process.On Apri 13, 2015, we were able to verify business filing information.On April 29, 2015, client advised that he is no longer at his parents insurance agency.  Accepted a new position at a corporate office for a large insurance company.On April 29, 2015, Shane forwarded the client file to our accounts receivable department.On May 19, 2015, the client was contacted and he advised that he would return the call backthat afternoon after 3pm MST.On May 26, 2015, Richard spoke to the client and wanted to hold on the process.On July 10, 2015, we received an email from the client stating he wanted the contract cancelled as he has no authority to sign for [redacted].On  Friday Jul 10 2015, 11:45am, a Mutual Settlement Agreement was emailed to the client from the Accounts Receivable Department.On July 22, 2015, the accounts receivable department received another cancellation request from theclient stating no authority.On July 22, 2015, the accounts receivable department sent an email response back to the client statingthat the contract was not between [redacted], but between Direct Business Lending and [redacted] and that the Settlement Agreement and cancellation fee stands.ON July 22, 2015, we were advised from the finance company that the client disputed all paymentsincluding the initial payment.  As of that date, the client had not paid anything againstthe contract at all.On July 24, 2015, the client was advised that just because payments were cancelled, does notmake his agreement null and void.  We requested that a ancellation fee of $495.00 and thesigned settlement agreement must be in our office by August 3, 2015, or further collectionactivities would resume.On August 28, 2015, client at he did not get clear instructions or emails about thecancellation fee nor the mutual settlement agreement, even though email correspondence wastaking place between Direct Business Lending and the client.  On August 28, 2015, when speaking to his account representative Valerie, she asked if we could put on the file his work number as we only had 1 phone number that was working.The client stated that "we had enough" on file.Direct Business Lending waited for 4 weeks for the cancellation agreement and cancellationfee to arrive.  On November 24, 2015, we asked for an updated credit report so we couldmove the file forward.On December 9, 2015, James called the client and client advised he thought this was cancelledin July.  The client file remains open and active until the Mutual Settlement Agreementand associated cancellation fee and client was made aware of this in the communications.Client was contacted multiple times in January and February to move his file forward.  As of March 1, 2016, we have yet to receive the cancellation fee and mutual settlementagreement.  Client was outside of the 3 day right to rescind his contract and has refused the mutual settlement agreement, and the fees associated with it.  We will attempt to contact client for resolution.  The offer will stand if resolvedby March 4, 2016.

Complaint: [redacted]
I am rejecting this response because I would like to cancel all services and not be harrased by them any longer. They are conartist and I do not feel comfortable speaking with them without a witness being on the phone. They tell lies and try to manipulate people. Please let them know all I want it to cancel all services and be done with them. Before I made this clame with Revdex.com I tried to resolve things with them and they would keep me on hold for 45 min at a time and tell me somone would have to call me back and noone did. Please just close my case and leave me alone from here on out. 
Sincerely,
[redacted]

As stated more fully below, Direct Business Lending, LLC ("DBL") respectfully denies the allegations of [redacted]. [redacted] ("Mr. [redacted]" and/or "Customer") and respectfully refused to refund him any fees:1. On or about June 24, 2016, Mr. [redacted] electronically signed the Funding Assessment...

Agreement with DBL.  a.  DBL promised to provide Mr. [redacted] its proprietary Funding Assessment to evaluate his eligibility for business financing.  b.  As consideration, with the the exception of Small Business Administration Loans, Mr. [redacted] agreed to pay DBL a sucess fee of 4.9% to 11.9% on all financing he received through the work of DBL.  b.  Mr. [redacted] and DBL agreed the business financing means any type, kind or, amount of financing that Mr. [redacted] received through the work of DBL.  c.  DBL declared that it did not guarantee Mr. [redacted] any type, kind, or amount of business financing, including, but not limited to the interest rate, time frame, and/or source of financing.  c.  When Mr. [redacted] signed the Funding Assessment Agreement, he certified that he understood these terms and condition.2. On or about July 6, 2016, after DBL delivered the Funding Assessment and analysis, Mr. [redacted] decided to purchase to Lender Preparation Package to improve his eligibility for business financing.  He electronically signed the Lender Preparation Package Agreement and agreed to the following:a.  Mr. [redacted] promised to pay DBL in the amount of $329 down, and $159.83 per month, over the next 24 months, for a total amount of $3,500.00, costs and fees associated with collection, and interest at the rate of 18.99% per annum.b.  As consideration, DBL promised to provide Mr. [redacted] the following proprietary business consulting products to improve his eligibility for business financing:  Business Credit Enhancement, Personal Credit Enhancement, Business Entity Formation, Business Website, Bankable Business Plan, and Lender Matching.c.  DBL reaffirmed that it did not guarantee any type, kind, or amount of financing, including, but not limited to interest rate, time, frame, and/or source of financing.d.  Mr. [redacted] reaffrimed that he promised to pay the above identified success fees.e.  Mr. [redacted] certified that he understand that these terms and conditions when he electronically signed the contract.3.  To date, DBL has delivered every product to Mr. [redacted], including Lender Matching.  On or about July 27, 2016, at Mr. [redacted]'s bequest, DBL applied for Lender Matching for Mr. [redacted] through Lending Tree.  Lending Tree issued an adverse action notice:Adverse Action NoticeDear [redacted],After very carefully reviewing the application, we are sorry to advise you that we cannot approve the loan request for the following reasons:Excessive obligations in relation to income.Excessive increases in non-mortgage balances over last 24 monthsInsufficient information on balances of existing accounts.Excessive utilization of open trades in last 12 monthsThe consumer reporting agency contacted that provided information that influenced our decision in whole or in part was:TransUnionP.O. Box 1000Chester, PA 19022###-###-####www.transunion.comIDA, Inc. Consumer OfficeP.O. Box 503793San Diego, CA 92150###-###-####www.idainc.comWe also obtained your credit score from this consumer reporting agency and used it in making our credit decision. Your credit score is a number that reflects the information in your credit report. Your credit score can change, depending on how the information in your credit report changes.Your credit score: [redacted]Date of Credit Report Pull: Wednesday, Jul 27, 2016Scores range from 300 to 850Key factors that adversely affected your credit score:Proportion of balances to credit limits is too high on bank revolving or other revolving accountsLength of time revolving accounts have been establishedToo many accounts with balancesProportion of loan balances to loan amounts is too highThe reporting agency played no part in our decision and is unable to supply specific reasons why we have denied credit to you. You have a right under the Fair Credit Reporting Act to know the information contained in your credit file at the consumer reporting agency. You also have a right to a free copy of your report from the reporting agency, if you request it no later than 60 days after you receive this notice. In addition, if you find that any information contained in a report you receive is inaccurate or incomplete, you have the right to dispute the matter with the reporting agency. Any questions regarding such information should be directed to Transunion.Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDIC. Lending Club is providing this notification to you on behalf of WebBank. Please contact Lending Club at the address shown below if you have any questions about this notice:Lending Club Corporation71 Stevenson St, Suite 300San Francisco, CA 94105Email: [email protected]: ###-###-####.Notice: The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning WebBank is the Federal Deposit Insurance Corporation, FDIC Consumer Response Center, 1100 Walnut St.,Box #11, Kansas City, Missouri 64106 and concerning Lending Club is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC 20580.Ohio Applicants: The Ohio laws against discrimination require that all creditors make credit equally available to all credit worthy customers, and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio civil rights commission administers compliance with this law.Best regards, The Lending Club Team4.  Under the Funding Assessment and Lender Preparation Package Agreements, forreasons including the following, DBL is properly fulfilling its services to Mr. [redacted] and is not "scamming," "nickel and diming," or in any other treating Mr. [redacted] inappropriately:a.  DBL has delivered all products that Mr. McMcormack has purchased.b.  DBL has charged Mr. [redacted] in accordance with the terms and conditions of his contract.c.  Mr. [redacted] has explicitly assented to the terms and condition of the contracts with DBL.5.  Therefore, DBL respectfully denies Mr. [redacted]'s allegations and respectfully refuses to refund him any fees.

Mr. and Mrs. W[redacted] signed our service agreement authorizing payments from their checking account and credit card on February 11, 2015.   Our average time for funding clients is 4-7 weeks but that is not guaranteed, as stated in the service agreement.  We do guarantee...

however, to work with our clients as long as it takes to achieve funding.  On February 11th we also outlined the next steps and requested information, verbally and via email, that we would need to complete the business plan, website and that we needed Mr. and Mrs. W[redacted] to verify their business entity since they stated they had already filed for it.  We also completed a round of dispute letters and let Mr. and Mrs. W[redacted] know that we would need an updated credit report to continue.  We requested this information several times over the next few months but Mr. and Mrs. W[redacted] refused to supply them until June 2nd.   Upon  receiving the information we did complete another round of dispute letters and we discussed  that the cosigner Mr. and Mrs. W[redacted] provided also had red flags on their credit report which would prevent a lender from funding the cosigner.  Mr. and Mrs. W[redacted] even stated their cosigner’s credit scores were lower than theyexpected.   We still attempted to move Mr. and Mrs. W[redacted]’s file forward and continued work on their business plan-which was sent to them as a gesture of good will even after this complaint was filed.   Additionally, we also changed account managers at Mr. and Mrs. W[redacted]’s request, but Mrs. W[redacted] only wanted to interact with one specific person-although we explained that we work as a team capacity and from time to time a specialist in one area would need to contact them and such was the case to complete Mr. and Mrs. W[redacted]’s DUNS and I-Update for establishment of  business credit.  Lastly, ever since signing up with Direct Business Lending we asked Mr. and Mrs. W[redacted] to verify their business entity as an LLC or to file the Articles of Organization that we drafted with their Secretary of State office so they can fulfill lender requirements.   On June 6th Mr. and Mrs. W[redacted]sent verification they are listed as a sole proprietorship, that filing an LLC was a waste of time and that they wanted to cancel.   Upon discussing cancellation we reviewedthat since the Articles of Organization were written, dispute letters were completed, the business plan was soon to be finished, that the DUNS was completed, and that the agreement they signed  explained the early cancellation fee, about an inch above their signature, that there would indeed be a fee to cancel the agreement. We informed Mr. and Mrs. W[redacted] that as a courtesy we would keep the agreement to the minimum $[redacted] and we sent Mr. and Mrs. W[redacted] the appropriate paperwork to cancel the file.  Mr. and Mrs. W[redacted] refused to cancel per the agreement and instead filed their complaint.

I was never offered an after hour appointment. I did not think that was a problem. Their lack of communication and misleading and not completing things were. They gave a time frame that was not met and the one place that they did set me up with was not one that could even work with me. As for the business plan It never was fixed and no one could help. I did get a voicemail from Geri after I contacted you and she said there was mistakes and they were fixing them. I did tell her at that point I had used my own. It took past 45 days to get that. I started this with them in May. It has been 7 months. They did help my credit and I feel like I paid for that. I gave them almost 400 on may and then 165 a month until I came to terms that I was scammed. This may be a legit buisness but I feel like they offered a lot and gave a little. I have not trust or confidence in this place. I am not asking for money back I just ok want ties cut with them.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for bringing this matter to our attention, Direct Business Lending strives to provide an outstanding experience to each and every client and if we miss that goal initially, we strive to rectify the consumer's experience immediately.The clients originally signed a contract for services in...

February, 2015.  Copy is attached for your review.  Our goal is get our clients funded within 6-8 weeks.  Frequently, some of our clients have outstanding issues that need to be resolved before being submitting to our lending department.  Each file is reviewed on an individual basis.  If our clients have red flag issues that may prevent them from being funded, we send dispute letters to the client to sign and send to the credit bureaus to correct items not being reported correctly. That is usually a 45 day process.The client did receive the final revised business plan in August, 2015.  Direct Business Lending did continue to work on the file while revisions were being completed.We have been in contact with the clients.  We have escalated additional letters which were sent directly to the clients the same day we spoke.  We are using every avenue possible to get the client file ready for our lending department.  A department supervisor has been in contact with the clients.  An appointment was set for follow up on November 11,2015.  We were unable to reach the client at that time but did leave a message and asked for a call back asap.Direct Business Lending is committed to the sucess of our client and would like to continue working to complete the steps necessary to get the client lender matched.As always, if there are any questions or concerns, please do not hesitate to contact us.

We are waiving all cancellation fees.

We have sent a communication to the client by email to further address their concerns.  To address the issue of the business plan and web surveys, these were originally sent to the client in September, 2015.  We had not received them back so our department supervisor asked for those to be submitted in December.  On occasion, our clients do wait for a period of 1-3 months to return their surveys as their business may be changed slightly from the original plans.We are also offering to transfer the account from a regular account executive, to our retention department where extra care is taken for the client.As always, if further  information is needed, we will provide it asap.

1.  DBL is not responsible for Mr. [redacted]'s presently disacknowledgment of the valid contract he has signed.  2.  The contract explicitly declares that we do not guarantee any type, kind, amount, and/or time frame for business financing.   Nowhere in his purported answer to our reply does Mr. [redacted] dispute this fact.  3.  Mr. [redacted] does not deny the indisputable fact that we have delivered over $2,900.00 in intellectual property for the less than $1,000.00 he has paid.4.  Mr. [redacted] has never substantiated his initial allegation that he has paid $3,500.00 to DBL, which his contract flatly contradicts.5.  For each of the foregoing reasons, DBL respectfully refuses to refund any funds to Mr. [redacted].  6.  Moreover, in light of Mr. [redacted]'s misleading responses, DBL rescinds its previous offer to rescind the $1,495.00 cancellation fee.  We simply do not provide products and services for free.  Instead, DBL intends to collect the remainder of the balance on Mr. [redacted]'s account.7.  Finally DBL respectfully requests to take this matter to arbitration.

As stated more fully below, Direct Business Lending, LLC ("DBL") respectfully denies every allegation of Jose [redacted] ("Mr. [redacted]"), respectfully refuses to refund Mr. [redacted] any fees, but is willing to waive Mr. [redacted]'s cancellation fee of $1,495.00:1.  On or about June 6, 2016, Mr....

[redacted] electronically signed the Lender Preparation Package Agreement with DBL to purchase the Lender Preparation Package:a.  The Lender Preparation Package is DBL's proprietary business consulting package that is designed to help customers find business financing.b.  For no money down, payments of $165.25 per month, over 24 months, for a total of $3,500.00, DBL promised to deliver Mr. [redacted] the Bankable Business Plan, Business Credit Enhancement, Business Entity Formation, Business Website, Personal Credit Enhancement, and Lender Matching.  c.  DBL declared that it did not guarantee Mr.[redacted] any type, kind, amount, or time frame for business financing.d.  Mr. [redacted] declared that he would follow all of DBL's instructions.e.  Mr. [redacted] agreed to pay a contracted for cancellation fee of $1,495.00.f.  When he signed the agreement, Mr. [redacted] certified that he understood these terms and conditions. 2.  To date, DBL has delivered every product that Mr. [redacted] has purchased except Lender Matching.   3.  DBL has not delivered Mr. [redacted] the Lender Matching Product only because Mr. [redacted] has not completed the other products.    4.  To date, Mr. [redacted] has missed numerous appointments with DBL. 5.  To date, Mr. [redacted] has received $2,916.67 of DBL's intellectual property. 6.  To date, Mr. [redacted] has paid DBL a maximum total amount of $661.00. 7.  DBL respectfully denies Mr. [redacted]'s allegations because it has delivered every product that Mr. [redacted] has purchased except Lender Matching and Mr. [redacted]'s action have prevented DBL from providing Lender Matching. 8.  DBL respectfully refuses to refund Mr. [redacted] any fees because Mr. [redacted] has received $2,916.67 of DBL's intellectual property, and Mr. [redacted] has paid DBL less than $1,000.00 for that property. 9.  In the interests of customer service, DBL is willing to waive Mr. [redacted]'s cancellation fee of $1,495.00 to close his account. 10.  Attached, adopted, and incorporated by reference are copies of the following documents: a.  Mr. [redacted]'s Lender Preparation Package Agreement with DBL.b.  Mr. [redacted]'s File Detail Notes Page.c.  Mr. [redacted]'s File Client Services Page.

Complaint: [redacted]
I am rejecting this response because: Direct Business Lending is running a scam! They are a bunch of liars and criminals, who are making up excuses to the Revdex.com as they go along. They do not have a lending department. I do not know how they are still in existence,  considering their numerous formal complaints. I'm in the process of retaining a lawyer and arranging a class action lawsuit to shut these criminals down! With the Revdex.com's assistance and cooperation I'd like to contact the dozens of complainants that were victimized by these criminals. They really need to be stopped. In April 2015 they could no longer explain why I wasn't receiving lending after 18 months, so they simply stopped answering my calls and emails. as they apparently do to everyone. Instead of a written response I began getting an automated email response which stated, "We received your email. You'll receive a response within 24 hours. " In the meantime, please chat with us on our website". No one return my messages or emails and they even stopped responding to my chat requests online, so of course I stopped their payments. Who wouldn't?!!! They told me numerous times that I'm ready for lending and my file will be submitted to their lending department. I was told I'd hear something in a week on several occasions. They never told me I didn't qualify for lending. In fact, they constantly told me that I did, and everything looks great!  They just keep lying and making things up as they go. Meanwhile they're still in operation and ripping people off by the thousands. I filed a formal complaint online to the Utah Attorney General's Office. They haven't yet responded. I will file a complaint with the FBI and the US Attorney General! DBL has messed with the wrong one! I'm not some punk that's going to lay down and be bullied by these criminals!!!  Everyone associated with DBL should be arrested!!!! This is organized crime!!!!
Sincerely,
Omar W[redacted]

Direct Business Lending, LLC, respectfully denies Mr. [redacted]'s allegations.  However, in the interests of customer service, DBL is willing to waive the contracted for cancellation fee of $1,495.00 to resolve this matter.  Thank you.

Direct Business Lending has sent its response to [email protected].

Direct Business Lending will respond to the client's answer.Direct Business Lending was not aware of any card disputes until December 16, 2015.  The day we answered the complaint.  This information was supplied on the first response.In the initial comment from the client, the settlement was such that she did not want any further contact from Direct Business Lending, and her information destroyed.This request was processed as of the date of the first complaint.Direct Business Lending will not do any further business with this client.