Direct to Consumer

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. I can assure you we are constantly evaluating our processes. Concerning your recent question in which the additional
amount due of $is being disputed, we are writing to inform you that your account was adjusted as of today, you now have a zero balance with usThis was an introductory offer to first time customers only code keying entry errorPer phone number printed our (3) notice letters a simple call would have taken care of this issue I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2015/06/09) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service
After investigating this matter we are to inform you that in appreciation to our
loyal customers Checks Unlimited, offers by invitation only the opportunity to our loyal and previous customers to take advantage to order and reorder checks at the lowest pricesYou being a previous and loyal customer you are entitled to receive a different offer as a return customerOur system is fully automated and is offer code driven, once the account information has been entered on line, our system will recognize your information and it will adjust the price to re-order price per boxYou may take advantage of introductory offer discount on a different account you have not orderedOur records indicate that your previous order with us was processed and shipped out as of 03-17-11, (4) boxes same design American HeroesAs courtesy Checks Unlimited this time will honor your order at the introductory price upon your request your order will be reinstated by calling XXX-XXX-XXXXPlease reference your order number XXXXXXXX
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account
Sincerely,
*** ***
Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Designer Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes. All calls are recordedConcerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that per customer satisfaction your account was re- adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 04-14-2-boxes. Designer Checks does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call ###-###-####To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about. I apologize for any inconvenience this misunderstanding may have caused youSincerely, Jo Anne *** Direct Checks Unlimited Sales, IncAccounts Receivables Dept

Initial Business Response /* (1000, 5, 2015/11/24) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your
dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are constantly evaluating these processesFor quality assurance and training all calls are recorded
After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security DepartmentAll offers are code driven and cannot mix and match in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processingAt this point no one touches these ordersI would like to explain that per printing in our website Checks Unlimited does offer several options to assist you with your order
In your case the offer code you entered is an introductory offer for first time customers and offers single checks at $per box, or duplicate checks at $per box, free handling, free lettering, and free shippingChecks Unlimited doesn't offer "free" checks without a purchase
To ensure that our staff conducts itself in a manner that reflects the high regard we have for our customers, we have notified the proper department of your complaintYour patronage is very important to us, and hopes that you will give us the opportunity to serve you
Thank you again for bringing these matters to our attention
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think their advertising is misleadingNo where does it say the free box of checks cost $It says "checks for only $5.50" and does not indicate the FREE box of checks cost anything

Thank you for notifying of your complaintWe strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know
In response to your complaint at your request, Direct to Consumer has permanently opted out your account from all
our mailing listsYour customer's name and address will not be shared with any third partyDirect to Consumer needs to preserve customer information in records for document retention purposes only, again, your information will not be shared with third partiesIn regards to your concern about your account being compromised, I hope you will find reassurance in knowing that none of our representatives have access or visibility to your bank account information unless you place an order with us
To ensure that our staff conducts itself in a manner that reflects the high regard we have for our customers, we have notified the proper department of your complaintYour patronage is very important to us, and hopes that you will give us the opportunity to serve you
I apologize for any inconvenience this matter may have caused you and hope for a future opportunity to serve you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your dissatisfaction with how our company handled your
situation with our current policies, procedures and our overall processes. After investigating this matter, I would like to explain per security procedure all orders are subject to verificationAll internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. The information as entered on-line will be printed on check order, labels, and inks stampers, or any other personalized item. No one touches these orders In addition, I would like to explain that since our system is fully automated, also is offer code driven, this being your caseThe offer code entered on-line applies to a different offer price check of boxes at the price of $29.98. You needed to enter a different offer code that applies to an introductory price, prior to submitting the order for processing. As courtesy, a refund credit has been issued to your credit card on file in the amount of $29.03. Please note that UPS delivery with tracking is an option you needed to “deselect” and select “free shipping” I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account. Sincerely, Jo Anne *** Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes Concerning your recent question in which the additional amount due of $is being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balancePer printing on the ad as a return customer you are not eligible for introductory prices, but you are eligible for discountsThis time you may keep the checks (4) boxes at the price paid of $16.50. Your first order was the order eligible for introductory prices. It was processed and shipped out on 09-26-(4) boxes Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call the number listed on the ad To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about. I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne *** Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2016/03/03) */
I would like to take this opportunity to thank you for ordering Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI can
assure you we are constantly evaluating our processesAll calls are recorded
Concerning your recent question in which an over charge is being disputed, we are writing to inform you that your account was adjusted as of todayAn Ach refund in the amount of $has been issued to your checking account as of todayPlease allow business hours for postingThis refund applies to the checks and shippingAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on 10-24-(2)/boxesChecks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order form
Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered before, please call the number listed on the ad
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/09) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I very much appreciate them writing off the balance. I do urge the company though to notify people if the amount of the original payment isn't adequate. Please give people a chance to accept or cancel their order. I am visually handicapped and the small print is extremely difficult for me to read. I'm sure there are others like me with vision problems and who also don't remember who they ordered checks from in the past. In my case it was five years ago. I appreciate the assistance of the Revdex.com in getting this matter resolved in such a timely manor. *** ** ***

I am rejecting this response because:
I did not use any code when ordering onlineI ordered a product on 9/and paid for it to be delivered on 9/You sent me the WRONG order which I received on 9/and your company refused to send the correct order via the one day shipping that I paid for. Now you send a NEW/THE CORRECT ITEM free of charge that will take 10-business days for delivery? This proves that you broke the agreed upon contract.I do not need your NEW/CORRECT ITEM NOW (9/20) as I have no use for the itemI needed it by 9/which is why I paid for the one day shippingI deserve to be refunded the entire amount, not just the shipping charge as I do not need your item as it was not useful after 9/7/You charged me for something, did not keep your side of the contract which voids the contractYou stole money from me

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. I can assure you we are constantly evaluating our processes. Concerning your recent question in which the additional
amount due of $being disputed, we are writing to inform you that your account was re-adjusted as of today you now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 08-16-2- boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call the number listed on the ad. I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc

I am rejecting this response because: It is classic bait and switchThe companies Google Adwords Search Promotion links directly to the companies web siteIt is the same line they gave me when I calledIf the company was not paying for the ad every month it would be discontinued

Initial Business Response /* (1000, 5, 2015/04/30) */
I would like to take this opportunity to thank you for ordering from The Check GalleryWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order
I can assure you we are constantly evaluating our processes
Concerning your recent question in which the additional amount due of $was being disputed, we are writing to inform you that your account balance was re-adjusted as of todayYou now have a zero balance with usAs of today an ach refund in the amount of $has been issued to your checking account on fileAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (2) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 04-16-2-boxesThe Check Gallery does offer special promotion discount offers to re-order customers like youThese offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code number on the order form
Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from The Check Gallery before, please call the number listed on the advertising
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
*** ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the response because of the refundThank you very much for your assistance

I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service. We do value our customers and your feedback After investigating this matter, I would like to explain that all offers are code
driven regarding the internet orders per procedure once in the system, and submitted with payment on line These orders are automatically transferred to our printing department for immediate processing. At this point no one touches these ordersIn your case the offer code you entered on line does not offer free handlingYour account has been adjusted for handling $6.90, your account on file will be debited the for the checks $18.99, and taxes a total of $20.80. I apologize for any inconvenience this has caused you, and hope for a future opportunity to serve your account Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Designer Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes. Concerning your recent dispute, we are writing to inform you that a refund to your credit card on file has been issued as of today in the amount of $47.13. Please allow business hours for processingI apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2015/06/22) */
I would like to take this opportunity to thank you for ordering from Styles ChecksWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI
can assure you we are constantly evaluating our processes
Concerning your recent question in which the additional amount due of $was being disputed, we are writing to inform you that your account balance was adjusted as of 06-05-You now have a zero balanceAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 02-13-(2)-boxesStyles Checks does offer special promotion discount offers to re-order customers like youThese offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code number on the order form
Per printing on our ads, including 4checks introductory prices are limited to new customers only; this applies only if you are purchasing products from a check brand or a different checking account that you have not purchased previouslyTo see if you have ordered from Styles Checks before, please call the number listed on the advertising
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
*** ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company I have listed for 2/13/is "Image Checks," so, again,I would have no way of even guessing that I had ordered either from 4checks or StylesOR that I should check with your company that it was using a different name
However, I do very much appreciate that you gave me the discount and will be much more careful from now on

Initial Business Response /* (1000, 5, 2015/07/28) */
I would like to take this opportunity to thank you for ordering from Designer ChecksWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI
can assure you we are constantly evaluating our processesAll calls are recorded
Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was adjusted as of todayYou now have a zero balance with usAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on 05-14-4-boxesDesigner Checks does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order form
Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call the number listed on the ad
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policies4checks.com is constantly updating the order processing..Per printing on our ads, including 4Checks.com is a convenient online source for
over check designs from popular check brands. The offer for introductory prices printed on our ads is limited to new customers only. This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously. In response to your dispute I would like to explain that our system is fully automated and is offer code driven, and cannot mix and match. In addition, per company and security procedure all orders are subject to verifications. In your case per offer code entered on line applies to free shipping only. The handling is not part of the offer; handling fee applies per amount listed on advertisement per box. Per your call of 02-08-our representative attempted to explain in a courteous manner the handling process from start to finishAs courtesy a one-time only 4checks will process up to boxes of checks, on any brand of your choice with free shipping and handling. Upon your request you may call our Accounts Receivables Department at ###-###-#### and reference the Revdex.com case number listed on this disputeOr you may fax your documentation and a form of payment to our fax####-###-####. I apologize for any inconvenience this has caused you. Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2015/10/06) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction, with
how our company handled your situation and with our current policies
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policiesBeing in this business for over year Checks Unlimited is constantly updating the order processing by mail, phone and on line
In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and matchOnce the order is in the shopping cart, our website will allow the consumer to edit the order for a final reviewThis applies to all the unwanted options, pricing and grand total prior to submitting a method of paymentIn your case the promotional offer code entered with your order the price applies to checks only, with free shipping unless otherwise indicatedThe handling charge applies to all re-order customer's orders; this information is printed on all advertisements such as re-order form from your last pad of checksAs courtesy your order has been adjusted for handling the amount of $6.90, your account on file will be debited the amount of $Free handling is not part of the offer per offer code; it is not Checks Unlimited policy or practice to be "deceptive" to our consumers in any way
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for taking the time to address our concern and for adjusting our totalI understand the explanation but would also suggest you make the handling fee more prominent on the website during the creation of an orderI know when we run out, we order more onlineWe don't look at the reorder forms in the back of the bookThank you again

I would like to begin by apologizing to you for the issues you have incurred with our company. We do value our customers and your feedback. Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation and with our current
policies and procedures. I can assure you we are constantly evaluating these processes After investigating this matter, we are to inform you that your order was processed and shipped out as of 07-19-16, with free shipping 3rd class mailPer printing on the advertisement all free shipping orders must allow 2-weeks for delivery Ups doesn’t deliver on weekends. Depending on weather delivery could take up to weeks. For an additional fee The Check Gallery offers other delivery and faster options via UPS with tracking to your front door. Per customer satisfaction The Check Gallery is reprinting a box (1) of (1) with free in-plant rush and priority Ups with tracking. Please allow up to 7-business days for deliveryIt’s possible you will be receiving the missing box sometime next week or sooner. I apologize for any inconvenience this matter has caused you and hope for a future opportunity to serve your account Sincerely, Jo Anne *** Checks Unlimited Sales, Inc