Direct to Consumer

Do NOT order from Checks Unlimited! Two checks of mine were missing in the middle of my order so I didn't notice immediately and now I got a call from a bank's loss protection services about a check that was written (not by me) for $4,135!! Checks Unlimited had nothing to say except to call the police. They have a thief working for them, and we're such vulnerable customers to them as they have all of our information!!! My bank's fraud services are involved now, my account has been closed.

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ I would like to take this opportunity to thank you for ordering from Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order I can assure you we are constantly evaluating our processes Concerning your recent question in which the additional amount due of $is being disputed, we are writing to inform you that your account balance was adjusted as of todayYou now have a zero balancePer printing on the ad as a return customer you are not eligible for introductory prices, but you are eligible for discountsThis time you may keep the checks (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 12-20-(4) boxes Checks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order formPer printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call the number listed on the ad To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I really appreciate the fast and appropriate manner in which this complaint was handledThey definitely fulfilled my request

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ I would like to take this opportunity to thank you for ordering from Checks UnlimitedWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order I can assure you we are constantly evaluating our processesAll calls are recorded Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was adjusted as of todayYou now have a zero balance with usAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYour first order was the order eligible for introductory pricesIt was processed and shipped out on 09-07-4-boxesChecks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order form Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call the number listed on the ad To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about I apologize for any inconvenience this misunderstanding may have caused you Sincerely, [redacted] Direct Checks Unlimited Sales, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/08) */ Although the company representative, Ms [redacted] , did not respond to my actual letter, she did give me the resolution I wanted Thank you! THANK YOU!!

I am rejecting this response because: I have gone elsewhere, and paid extra, to a company that does not use misleading tacticsHave on your advertising page "free shipping WITH NO MENTION OF A HANDLING FEE WHATSOEVER" is a clear case of advertisingI would of been satisfied even if "handling fees still apply" anywhere that could of been readIt isn't and is completely advertisingNeeds to be fixedFiling a complaint with your district attorney as well

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. I can assure you we are constantly evaluating our processes. Concerning your recent question in which the additional... amount due of $21.62 being disputed, we are writing to inform you that your account was re-adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. This time you may keep this (1) box order for the amount paid of $5.50. Your first order was the order eligible for introductory prices. It was processed and shipped out on 11-11-15 (1) box. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers only. You may also use the re-order form provided with your order. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad. I apologize for any inconvenience this misunderstanding may have caused you. Sincerely, Jo Anne [redacted] . Direct Checks Unlimited Sales, Inc

I found an ad in the local newspaper for Designer Checks, and since I had moved, thought to use them for checks with the new address I filled out the form and mailed it with my check I received a call from customer service that I had ordered checks from them years ago, 2001, and was not eligible for the reduced price The price for boxes of checks was $more, plus the $I had already paid I told them to cancel the order, and she told me the order had already shipped Who sends an order to someone with money being owed and doesn't give them the choice to cancel prior to the mailing? I was told to reject the checks and when they were returned, they would return my $ Had I been notified prior to the mailing, I would simply have cancelled the order and asked for a refund of my money Now I have to deal with them in trying to get a return shipping label Buyer beware!

Initial Business Response /* (1000, 5, 2016/01/04) */
I would like to take this opportunity to thank you for ordering from The Check GalleryWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your order
I can assure you we are constantly evaluating our processes
Concerning your recent question in which the additional amount total amount due of $was being disputed, we are writing to inform you that your account balance was re-adjusted as of todayYou now have a zero balance with us and the collection agencyAs a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (2) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 07-24-(2)-boxes
The check Gallery does offer special promotion discount offers to re-order customers like youThese offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code
Per printing on our ads, including 4Checks.com is a convenient online source for over check designs from popular check brandsThe offer for introductory prices printed on our ads is limited to new customers onlyThis applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer because they cleared the debtThis could all have been resolved by making a phone call if there was a problem with the original orderProcessing the order first is not a proper way to handle concernsI appreciate the support of the Revdex.com in helping this company to be reasonable in handling this situationContacting customers about problems is the way to proceed instead of billing them without a chance to resolve the issue

Initial Business Response /* (1000, 11, 2016/02/24) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your
dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are currently evaluating these processesFor quality assurance and training all calls are recorded
After investigating this matter I would like to explain our online processAll offers are code driven and cannot mix and match in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processingThe offer code on your order in invalid or is no longer activeAs a re order customer the price defaulted to our re-order price with a 26% percent off the original price per boxYour previous order with Checks Unlimited was processed and shipped out on 08-19-13, box same design Angel FacesChecks Unlimited does offer special promotion discount offers to re-order customers like youOffers are sent by mail or e-mailIn addition, these offers are personally addressed to the customer with a special offer code number on the order formAnd last our system does allow the orders to be edited prior to submitting payment, and still once in the shopping cart it will allow a final option to edit order prior to submitting the order for processingWe have adjusted the price on your orderYour account on file will be debited the amount of $13.50, this will happen upon printing and shipping of the order
I apologize for any inconvenience this has caused you
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 13, 2016/02/24) */

I would like to take this opportunity to thank you for ordering from Designer Checks, who is committed to providing the highest quality customer service. I can assure you we are constantly evaluating our processes. Concerning your recent question in which the additional
amount due of $being disputed, we are writing to inform you that your account was re-adjusted as of todayYou now have a zero balance with us and the collection agency. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. This time you may keep this (4) box order for the amount paid of $17.49. Your first order was the order eligible for introductory prices. It was processed and shipped out on 10-(4) boxes. Designer Checks does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Checks Unlimited before, please call the number listed on the ad. I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2015/06/26) */
I would like to take this opportunity to thank you for ordering from Checks.com, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction, with how our
company handled your situation and with our current policies
In response to your dispute I would like to explain that our system is fully automated, and is offer code drivenPer procedure all orders are subject to verifications through our Security DepartmentPer printing on line this Value Checks offer does offers starting at the lowest check price of $per box, this offer applies to first time buyers, or reorder customersFree handling is not advertised on line because is not part of the offerThe handling fee amount is disclosed under the shipping options which are $per boxWith free shipping option standard delivery (Non-trackable), bulk mail up to 10-business daysHowever Checks.com does offer other delivery and faster options at the price listed on lineAs a one-time courtesy the handling fee of $has been waived on your orderYour account on file will be debited upon printing and shipping of the order for (1) box of checks with free shipping the amount of $
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account
Sincerely,
*** ***
Direct Checks Unlimited Sales, Inc

I am rejecting this response because:
My bank did not decline the transaction because I didn't have enough money in the bank to cover the transaction. It was declined because my financial institution recognized the transaction as a duplicate charge (attempted fraud on the part of the business)and the bank refused to pay it. This is what I am trying to say. Checks Unlimited has ALREADY been paid the $13.44. I also have not received an apology from the business regarding the treatment I received. I have a screen shot of my cell phone and the time (over an hour) that I spent on hold trying to resolve this matter peacefully. I will not pay the $to them because it has already been paid and needs to be removed from my account

Initial Business Response /* (1000, 10, 2016/02/22) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service
I would like to begin by apologizing to you for the issues you have incurred with
our company
In fact, this was a human error that was unintentionally caused when filling the packaging for mailingPer conversation with our Security Department they have talked to the other customer Daniel Tin Florida, who has confirmed has receiving his check order with no problemsIn your case most likely your check order was not printedAlthough we cannot guarantee that this is the case, often times the missing checks are destroyed when they are discovered to be out of place and never leave our facilityIn the event that we do retrieve these checks they will be destroyed and we will notify youIn addition, if needed, Checks Unlimited will reimburse you on stop payment fees for the checks in questionA full refund of your order has been issued in the amount of $as of 2-18-16, to your credit card on file
I assure you that we are constantly striving to improve our processing methods in order that even a rare occurrence may be eliminatedWe do value your businessAgain I apologize for the inconvenience this matter has caused you and hope for a future opportunity to service your accountChecks Unlimited does value you as a customer and we appreciate the feedback you have provided
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Designer Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes. Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us and the collection agency. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 04-02-(4)-boxes. Designer Checks does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order formPer printing on our ads, introductory prices are limited to new customers onlyTo see if you have ordered from Designer Checks before, please call the number listed on the ad. To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about. I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne ***Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2015/12/02) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your
dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are constantly updating these processes
In response to your dispute I would like to explain that all offers are code drivenAll internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processingNo one touches these ordersOffers code cannot mix and matchThe offer code number you entered on line doesn't offer free registersThe free registers were not listed on your shopping cart prior or after check outPer your call on 11-23-(2) premium registers have been sent as of 11-25-to the address listed on file free of charge
I apologize for any inconvenience this has caused youAnd hope for a future opportunity to serve your account
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nowhere in the solicitation that I received from this company did it state that there is an additional charge for the check registerOn the contrary, they specifically state that "check orders with less than four boxes receive free register and four box orders receive free registers"There is absolutely nothing stated about any codes that eliminate the "free" check registersI have received two additional solicitations and they include the exact same promise of "free" check registersAttempting to charge customers additional amounts after repeatedly stating the check registers are "free" seems entirely wrong!

Initial Business Response /* (1000, 5, 2015/09/08) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceWe do value our customers and your feedbackThank you for explaining your
dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processesI can assure you we are constantly evaluating these processesFor quality assurance and training all calls are recorded
Thank you for notifying of your complaintWe strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to knowAfter investigating this matter I would like to explain that per company and security procedure all orders are subject to verification's through our Security DepartmentAll offers are code driven in regards to the internet orders per procedure once in the system, and submitted with payment on line, these orders are automatically transferred to our printing department for immediate processingAt this point no one touches these ordersThe promotional offer code price you entered the price applies to the checks onlyIn your case the $applies to all business checks orders, free shipping still is an option you needed to change this option to free shippingThe handling fee is disclosed under shipping methods, Fraud protection, Ez-shield is also an option you needed to deselect all unwanted options twicePer printing on line in order to cancel an order you needed to call the number listed on lineYour order has been cancelled per your request your account on file will not be charged
I apologize for any inconvenience this has caused youAnd hope for a future opportunity to serve your account
Sincerely,
Jo Anne ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with
our current policiesYour Credit card-debit card payment was not approved by your financial institution. Your MC card ending on was declined. An alternate method of payment is due in the amount of $13.44. To pay on line you may visit our secure payment website at: www.dcpayment.com/checksunlimited, you may contact your financial institution for additional information I apologize for any inconvenience this misunderstanding may have caused you. And hope for a future opportunity to server your account. Sincerely, Jo Anne B*** Direct Checks Unlimited Sales, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I won't be doing business with Checks Unlimited again As I indicated previously, they check boxes for the consumer, rather than allowing the consumer to make the choice for protection, or extra protection, etc Thanks to Revdex.com I wish you did not sponsor this business, since I feel they are predatory This is my first complaint ever to the Revdex.com

I would like to take this opportunity to thank you for ordering from Designer Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly
evaluating our processes. All calls are recorded Concerning your recent question in which the additional amount due of $being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us and the Collection Agency. I would like to advise that unfortunately this was an oversite on our part at the time your payment was posted on 04-28-per your callHowever, we did send you at least (2) notices to the address on file, with no response. A simple call would have taken care of this misunderstanding I apologize for any inconvenience this misunderstanding may have caused you Sincerely, Jo Anne *** Direct Checks Unlimited Sales, Inc

Initial Business Response /* (1000, 5, 2015/07/28) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer serviceThank you for taking the time to send us a letter explaining your dissatisfaction with
how our company handled your situation with our current policies
After researching this matter we are to inform you that per printing on advertising the handling fee per box $applies to all reorder customers like yourselfPer printing on line under Shipping/Delivery Options the Handling fee is disclosed in red letters and is automatically added per the number of boxes per the orderAll promotional offers are offer code driven in your case per offer code entered on line is a re-order offer code; the handling price of $per box applies
Unless you have a free handling promotional offers codeAs courtesy this time we are waiving the handling fee for the (4) boxes $Your credit card account on file has been credited in the amount of $Please allow up to business hours for processingChecks Unlimited does offer a variety of special promotion discount offers to all re-order customers like youThese offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account
Sincerely,
Jo Ann ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/05/12) */
I would like to take this opportunity to thank you for ordering from Life ChecksWe are committed to providing the highest quality customer serviceThank you for explaining your dissatisfaction with how our company handled your orderI
can assure you we are constantly evaluating our processes
Concerning your recent question in which the additional amount due of $was being disputed, we are writing to inform you that your account balance was re-adjusted as of todayYou now have a zero balance with us and the collection agencyPer call on 1-20-your account was adjusted $16.20; per arrangement balance of $was agreed to be paid
As a return customer you are not eligible for introductory prices, but you are eligible for discountsYou may keep this check order (4) boxes at the price paid of $Your first order was the order eligible for introductory pricesIt was processed and shipped out on 05-24-(4)-boxesLife Checks does offer special promotion discount offers to re-order customers like youThese offers are sent by mail or e-mailThese offers are personally addressed to the customer with a special offer code number on the order form
Per printing on our ads, introductory prices are limited to new customers only; this applies only if you are purchasing products from a check brand or a different checking account that you have not purchased previouslyTo see if you have ordered from Life Checks before, please call the number listed on the advertising
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery timeWhen the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low ratesThis resulted in the bill you were writing about
I apologize for any inconvenience this misunderstanding may have caused you
Sincerely,
*** ***
Direct Checks Unlimited Sales, Inc
Initial Consumer Rebuttal /* (2000, 17, 2015/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)