Discovery Marketing & Distributing Inc.

This company was recommended to us via *** They installed our whole house AC unit in late
he AC unit was installed in
The installation was not complete, the company failed to complete the installation until once they said they had a new team that can do a better job They apologized, took responsibility and said they will fix the incomplete installation
In May of 2016, we had major malfunctioning of the unit where it hasn't been working From then until now, they have failed to repair the AC They sent over different people who admitted, they did not know what was wrong with the unit and failed to fix it
They came approximately once per week even though the problem existed for over months They would make appointments to come by and almost never show up when they said they were coming If they did show up, they would be late
We called numerous times to the office, specifically the service manager who began ignoring our phone calls even

Jaeson F* did an excellent job in a timely manner in installing our residential water softener system

Dangerous water softener installation
My water softener was installed incorrectly and not up to code It was not protected from water causing the system to short outThis caused the electrical cords to melt and could've caused this more serious issueI have called at least four times asking for someone to come out, first time they told me To leave a voicemail for the installation manager and it will be taken care No one called me back no one left a message nothingI called back and they said they were sending a service tech out on last ThursdayThen they called and said there was an emergency in the service tech could not come I asked to speak to a supervisor they told me that the supervisor would not be able to handle list that I need to speak to the installation manager she assured me she would talk to the installation manager in the morning and someone would call me Turn of this has happened no one has called me no one has tried to fix this I am very upset I cannot use

I had my water system installed todayThe gentleman who came was very informative and politeHe also installed it very neat and tidyMade sure my water was good before he left

Great experienceVery informative water test and prompt and courteous customer service

Tony was very helpful and professional.He went above and beyond to help get the job done in a timely manner

The man that came to service my air conditioner was very professional and cleanI appreciate that he cleans up after he was doneIt was great that he explain to me what exactly he was doing at every step of the wayDefinitely a great experience!

I am very satisfied with Florida Water and Air servicing my water treatment system they are very helpful and do a great job

We purchased a water system and have nothing but issuesEach time they come to repair, it either doesn't get repaired correctly by employee or breaks
We purchased our first system over years ago for this company, it kept failing and having issues so we purchased a new one a few years after thatEach time I've called the company to talk to someone higher about all the issues they give me the run around and are very unprofessionalI called for service on 6/30/and the salesman told me "well you haven't paid on your system since last year" which is not true we paid our system offWe even purchased expensive coverings from the company to protect the system but it is still defectiveWe have to buy water to drink and keep bleaching everything as it keeps ruining our appliances and our clothes also as well not to mention how horrible it feels when you have to shower with hard water and smell like thatHorrible customer service and defective product! Tired of dealing with this r

I acquired my RainSoft Water Treatment in My husband was in concrete construction at the time He absolutely loves it because he would tell me if we were running low on salt in the machine because he could run his fingernail down is forearm and it would leave a white markThis just shows how soft your skin gets with the RainSoft waterWhen I need service they are usually at my house that day or the very next dayVery polite service techsFlorida Energy is a great bunch of folks to work with and they take care of your needs

Florida Energy Water and Air has been servicing my Rainsoft water softener for years nowGetting appointments are easy and the staff is friendly and informativeMy current review relates to the technician who serviced me today...DurandHe arrived in a timely fashion, he asked applicable questions to understand and resolve my water-treatment concerns and most importantly, explained thoroughly every aspect of the tuprocessI accompanied him throughout the entire process and was impressed and pleased by his explanations and that he was patient enough to detail what he was doing and whyIt is because of this supreme service that I will continue utilizing Florida Energy Water & Air servicesI will be sure to ask for Durand by name on my next tune-up

The Rainsoft product does not and have not worked properly since we has it placed on the property in February
At the end of March once I was home and able to cook I look at the water and noticed that the water continued to be yellowWe notified the local office which they sent out Marco to see what was wrong with the systemMarco stated" he had to bleach the system to get it right"He bleached the system and we did as we was toldSeveral days later the water was still yellowWe contacted the local office again Marco came out again and stated "if they put they dye in the water to change the color it's still the same yellow water but dyed"We contacted the Orlando office and spoke with Sharon who was the office manager who was supposed to speak with her boss to help resolve the issue for her not to get back with usWe attempted to call her two more times with no return callsWe also spoke with Becky the finance manager with foundation finance and she was very nasty and ver

Overall great experienceVery knowledgeableAnswered all my questions

I like to thank MrW*** for a fantastic customer services experience Acted humble and advised me thoroughly about my equipment I give a on my review

We have had FEWA do major jobs at our residenceFirst was a water system that has improved our quality of life and saved us a considerable amount of moneyWe rate our system "outstanding"! We were so pleased with that outcome that we had their company redo both of our bathroomsAgain the quality and work completed was excellent The next major project was our cooling and heating systemThis included total replacement of our duct work, air handler, and compressorEverything that they promised they did and moreI would recommend Florida Energy Water and Air to anyoneFantastic company with fantastic people

Robert is extremely professional, patient, and worked efficiently to get our water conditioning and purifying system installedHe impressed us with his knowledge and ability to problemsolve issues to get the job doneHe paid attention to cleanliness, and returning soil and landscaping to close to originalHe helped us understand or system and it's function and maintenance

Called on a Saturday morning and Dan responded immediatelyVery happy with attention to detail and problem solving skills

Great team to work withKeith and Jaeson were very friendly throughout the installation processWould recommend to anyone

Great company to work for

Purchases a Rainsoft water softener in Oct of and have had to call for service SEVERAL times since
We purchased our water softener in Oct of 2014, and I can't even count how many times we've had to call for service This most recent time, we were told it was our control valveWe have a warranty, but we were still billed for the 'service call' and labor to installNow, less than weeks later, the softener is having the SAME problem
We called again, they were going to send someone outHe called to let us know he would be coming between and today, June 6; however, no one has shown upWe have no voicemails from anyone at this company telling us they would need to reschedule or ANYTHING
I was promised water that wouldn't smellIt smellsI was promised a top of the line water softener, but instead have three tanks sitting in my yard that are about as useless as lawn ornamentsWe spent over $6,on this equipment and are entitled to getting what we were promi