Discovery Marketing & Distributing Inc.

I like to thank MrW*** for a fantastic customer services experience Acted humble and advised me thoroughly about my equipment I give a on my review

The technician, steve, was quick about his work and very nice to talk withEverything went well

Installation of our new water softener went so quick and works greatThe installers were friendly and explained everything we needed to knowGreat company, great service!

Company installed new water softener Did not use proper pipingPassed inspection because they insulated pipesJob looked like crap
Rain soft water softener was installedThey used cpvc piping which the company stated I requested which I did notI had asked several times to run it in pvcMade company pull permitFirst inspection failed due to improper strapping and cpvc pipe was not protected properly Tech came back out and insulated pipe with armor flex and black duct tapeInstall was hideous Inspector passed inspectionI let Josh and Nils know that I was unhappy with the "adjustment"Josh still reschulded inspection so it could pass knowing I wanted the pipe changed out This was back in late April early may I had spoken with josh on this matter a few times and he said he wanted to correct itHis solution was to take off the insulation and collect PaymentBy taking the insulation off the pipe will be unprotected againTherefore the inspection would not pass if

Sean did an amazing job installing our filtration systemThank you so much

On Nov20, 2018, called MrJason S***, O Manger, he promised to send someone for service on the same day He did not return my phone calls
On Nov19, 2018, Florida Energy Water & Air sent two people to do a tuon our water softener systemOne person was the trainee who does not know how to replace the washer in the system even, but he worked on the unit They damaged the entire system as bad water is coming into the houseThey also worked on the RO I just asked them to see the flow of the RO Both the person opened the RO and they also damaged the RO system completely
On Nov20, 2018, I called MrJason S***, Operational Manger, he promised to send someone in our home for service on the same day He failed to send someone and even failed to return my telephone calls when I left several messagesEven I called Bob H***, Vice President and he refused to take my telephone call During my telephone conversation, on Nov8, 2018, Greg threatened me to

While they indicated $initial price over the phone, technician on the job never gave estimate before starting work and gave $bill at the end
I had them come out and give an estimate and perform installation of 3rd party softener and filterWhile they indicated $initial price for installation their technician did not give estimate after arriving and taking a look but rather proceeded with work and simply gave us bill over $
Worst yet was that technician never installed filter because he felt that interchangeable media inside did not have carbonHe also spent hours going to *** for parts and billed for that timeInstead of using PEX pipe like the rest of the house he used PVC
Incomplete job, no estimate up front, price more than double than quoted over the phone, and although they are installer of this equipment you would think they carry parts on their trucks that is not the case

I had a new A.Cunit install in September by this companyIt is now November and I have had to call them for service for timesJust got off the phone with them again in factIssues have not been resolved even though it is a brand new unitThe call center is rudeScheduling is terrible and their after hours emergency service does not exist, they make you wait until mid next dayThat is why I just got off the phone with them forThe A.Cthey installed is great.....when it works

Our sales experience was positiveOur machine was installed on the first dayQuickly and professionallyOur water is now soft and clean and we love itI don't know how we lived without it beforeIt has changed our lives and saved us money

Great serviceAlways available to come check out any malfunctions

Doing business with Florida energy water and air was an absolute pleasureThe technician that came out today to do our installation was a blessing to meetHe was very professional and would recommend him to everyone

Yes buyer beware
I sent in the water sample at *** and got sucked inI have a Rain Soft Water System$+ interest that compound DAILYSystem works great but found out I could have had a cheaper system if I bought it at ***
The worst part of this company is they will not stop calling you from Orlando call centerI got calls a month and sometimes calls a weekThe lady on the phone would say thing that we got a report that your system is brokenI NEVER EVER CALLED THEMI asked over and over DID MY Rain Soft System SEND YOU AN EMAIL? She would just laugh and say no it is not capable of that So I marked the phone numbers as SPAM on my Cell PhoneWell they could not reach me THEY CALLED MY WORK PHONE NUMBER AND SAID THAT IT WAS AN EMERGENCY THAT THEY NEEDED TO TALK TO MEI told them to NEVER call my place of employment again
My system needs only yearly serviceI have not needed to call them ever and I have had this system for over years
The technician came over 01/and I gave him my credit card and I waited for months for it to show upThen a few weeks ago I get a bill that the card was declinedI called the *** and they said no one submitted the bill and they did not decline any purchasesOnly good thing that came out of this is they have not called since FebruaryOh and the free soap that they sent with the systems is not worth using, just trash it or refuse to take it

Excellent service, caring polite employees, responsive teamThorough in every wayI will recommend this company to everyone5star

Both salesman and installer both very professional Good equipment Installer was right on time, placed the equipment where we wanted it, even though a different place would have been easier on him Extremely impressed with the Jaesson

I have been getting estimates from AC companies, because my older home is in need of a new systemI want to home advisor and have had several companies come to my homeThis company came to my home He had no clipboard and no information about the companyHe went into the attic and said my air ducts need to be doneHe came up with a price out of the air and said I can do this for $Do you need a minute to think about it or are we doing this now ??? The price I'm giving you on the air duct is only good for a week ??? What???? So unprofessional and so pushy! Horrible experience I thought I was on candid camera!

Tony and his coworker are the best in the businessesPrompt professionals courteous and willing to go the extra mile for the customerGreat team and a more Valuable asset to this companyKeep up the Great work guys

Mike was very informative and explained why my salt blocks were not dissolving

Great folks to work with Always courteous and informative on the phone Installer knew his stuff As I am out of town, got updates on time of arrival Job well explained after completion Tahnk you

They were quick doing their job very knowledgeable and they explained everything that they did and things that they recommended I would highly recommend them again

Rainsoft was very thorough in their presentation, very courteous and attentive.The filtration system was an excellent choice for drinkable water especially in Florida