Discovery Marketing & Distributing Inc.

Improperly operating system after they serviced the equipmentDamage to property
On 7/12/Scott with Energy Air came to our home to service our Rain Soft systemScott was great and explained and showed me every thing he did and replacedWe left for vacation on the morning of the 13th and returned on the evening of the 16thWhen the garage opened up there was water and ceiling material all over the placeI quickly found that the pipes connecting to the system were all disconnectedI reconnected them and checked for leaksNone foundThe system back flushed early Monday morning and woke us at 3:30amthe pipes had blown apart againI bypassed the system as I've been instructed to do by Energy Air in the pastCalled them Monday morning and they said a manager would call meNo call was receivedI called again Tuesday morning and they scheduled for a field manager to come out and take picturesA field manager showed up and and took some pictures but offered no help as to fi

Equipment was installed wrong, causing a waste of water and plumbing bills
We purchased a *** unit in June, Upon install, the technician set the unit to regenerate daily rather than every days as it should have been (we found this out months later)We had unusually high water bills but did not suspect the *** unit at firstWe paid different plumbers to come out for leak detection but they found nothingIn November, a *** employee discovered the mistaken setting and said this would be a reason for the water wasteI called *** in early January, and spoke to NilsI requested reimbursement for the water usage (over our bill amount) plus the plumber leak detection bills, which would never have occurred if not for the incorrect *** settingNils requested documentation, which I promptly emailed to him on 1/10/He responded and asked for my patience as he was forwarding the documentation to his Operations Manager and "this may

Have received no savings on electric billThey have cancelled appointments for service since Dec 5th,
On July 28th, I had solar hot water heater, and turbine installed with a cost of $12,The sales rep, Harold, told us we would have a 39% reduction in our electric billWhen we received no such savings I began to call them beginning Dec 5th, I first spoke with Sasha who scheduled a service call for Dec 12thOn that day she called to say there was an emergency and they would not be able to comeShe rescheduled for Dec 19thOn the morning of that day she called to cancel, stating a service technician could not come to house until I sent in years worth of my electric billI sent that in on the same dayOn approx Dec 27th my fiance' received a call scheduling a service on Jan 2ndOn that date they again cancelled, stating the technicians van broke downWe told them we would call back, as were looking into our options On Jan 4th I came home to find wa

I like to thank MrW*** for a fantastic customer services experience Acted humble and advised me thoroughly about my equipment I give a on my review

Had a great experience with the equipment installed and my installer Tony M***Everything works perfectly and my water looks crystal clear with no more sulfur smellTony was excellentHe arrived when he said he would and wasted no time installing the equipmentHe explained everything he was doing and how everything workedThis being the first time I went from city water to well water, it gave me a peace of mind knowing exactly how my water was being cleaned before entering my houseI would highly recommend TonyHe is very friendly, very knowledgeable and very good at what he doesOverall great experience

Very professional, on time and very knowledgeable

Excellent Company and supreme serviceOn time, explained everything

Robert F* did a great job installing our water system Polite, punctual, tidy Went over the units with us and how to use Thanks Robert

Mike was very informative and explained why my salt blocks were not dissolving

Devin J**, was a very polite young man and knowledgeable in his workI asked many questions and I was confident that he knew what he was talking about

I had a Mitshubishi Mini Split system installed last year I love my new system The installers were wonderful, explained everything to me step by step
I would and have recommended FEWA to everyone I know
Thank you!

The install was professional and very simple which is nice to see

Awesome Job ,, Antonio did a awesome Job

Sean was Great!!!!
He arrived early and was very thorough in his explanation of questions asked

Company installed new water softener Did not use proper pipingPassed inspection because they insulated pipesJob looked like crap
Rain soft water softener was installedThey used cpvc piping which the company stated I requested which I did notI had asked several times to run it in pvcMade company pull permitFirst inspection failed due to improper strapping and cpvc pipe was not protected properly Tech came back out and insulated pipe with armor flex and black duct tapeInstall was hideous Inspector passed inspectionI let Josh and Nils know that I was unhappy with the "adjustment"Josh still reschulded inspection so it could pass knowing I wanted the pipe changed out This was back in late April early may I had spoken with josh on this matter a few times and he said he wanted to correct itHis solution was to take off the insulation and collect PaymentBy taking the insulation off the pipe will be unprotected againTherefore the inspection would not pass if

I found Florida Energy's technician, Mike, to be very professional and knowledgeableHe responded to all my questions and advised me on how to make my water softener last longerI feel he is a valuable asset to the company and we took his advise

purchased a new a/c unit to include a new unit handler,it has been over months and work has not been completed-unit not working properly either
on 9/17/we sign a contract to purchase a/c unit so we can replace handler which was the part of the unit that we were having problems with but since we could not have one without the other according to salesman we agreed to buy the whole unitthe appointment was set by *** so we though we were dealing with*** and we felt confortable since we have dealt with them before but we later found out they are only backing up this companyFlorida Energy does the work and they purchase all equipment and or materials from***the salesman hector m*** assure us that the whole unit in the closet was going to be replaced with a new one and that everything was going to look really nicethe draining lines going to the outside of the house were going to be replaced alsowell it turned out that only part of the unit was repl

Awesome, informative, enlightening, and shocking what's in the water !! Will recommend to everyone !! So glad I made the purchase!!

Excelent and faster service!excelent team!!!! I recommend.100%

Great folks to work with Always courteous and informative on the phone Installer knew his stuff As I am out of town, got updates on time of arrival Job well explained after completion Tahnk you